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Lukman Cahyadi
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Journal of Hospital Management
Published by Universitas Esa Unggul
ISSN : 26158337     EISSN : 2828836X     DOI : -
Core Subject : Economy, Health,
Economics, Econometrics & Finance Health Professions
ournal of Hospital Management adalah jurnal ilmiah yang memuat artikel hasil penelitian dan non penelitian bidang manajemen administrasi rumah sakit. Jurnal ini terbit dua kali dalam satu tahun yaitu di bulan Maret dan September
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 86 Documents
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Passion Karyawan dalam Turnover Intention
Journal of Hospital Management Vol 2, No 02 (2019): Journal of Hospital Management
Publisher : Journal of Hospital Management

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Abstract

Turnover is a classic problem in HR management that employers do not want. Turnover can be detrimental to the company both in terms of cost, resources, and employee work motivation. Turnover Intention can be influenced by many things, such as the absence of job satisfaction caused by work motivation. The purpose of this study is to get empirical evidence of organizational culture variables on job satisfaction, organizational commitment to job satisfaction, motivation on job satisfaction, job satisfaction on turnover intention, organizational culture towards turnover intention, organizational commitment to turnover intention and motivation for turnover intention in Antam Medika Hospital Jakarta employees. This research method is a quantitative study with a research instrument used in the form of a questionnaire, data obtained through a questionnaire filled out by respondents. The population in this study was 315 employees of Antam Medika Hospital consisting of 5 different units namely medical services, medical support, nursing, back office and front liner. The number of respondents as many as 180 people were obtained based on the calculation of SEM-AMOS analysis requirements, namely the number of indicators at times 5-10. Respondents are limited to employees who have worked> 1 year at Antam Medika Hospital. determination of the number of respondents using the cluster system, the time of the study lasted for 1 month from March 1-30 2019. The variables used were 5 variables; organizational culture, organizational commitment, work motivation, job satisfaction and turnover intention. The analytical tool used is SEM. The results showed that organizational culture and motivation affect employee job satisfaction at Antam Medika Hospital with a positive direction, organizational culture and motivation and job satisfaction affect turnover intention at Antam Medika Hospital with a negative direction, and organizational commitment does not affect job satisfaction and turnover intention at Antam Medika Hospital. The findings obtained by work motivation indicate that in order to reduce the tuning intention of employees at Antam Medika Hospital, it is necessary to review the factors that have been proven to influence among them organizational culture, work motivation and employee job satisfaction. While Organizational commitment does not have an influence on tunrover intention at Antam Medika Hospital. Keyword: Organizational Culture, Organizational Commitments, Work Motivation, Work Satisfaction, Turnover Intention.
Nilai-nilai Orientasi Hasil dalam Peningkatan Kinerja Perawat dalam Pencegahan dan Pengendalian Infeksi di RS OMNI Alam Sutera Nusrat, Mavika Tarika; Anindita, Rina; Kusumapradja, Rokiah
Journal of Hospital Management Vol 3, No 02 (2020): Journal of Hospital Management
Publisher : Lembaga Penerbitan Universitas Esa Unggul

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47007/.v3i02.4451

Abstract

Leadership Style contributes greatly to the performance of nurses, as well as the organization's organizational culture in shaping values that will affect the performance of nurses in preventing and controlling infections related to hospital services. The purpose of this study was to determine the effect of leadership style, organizational culture and nurse performance on infection prevention and control in the Alam Sutera OMNI Hospital. The research uses quantitative research methods. The data source used is primary data, with data collection techniques in the form of questionnaires. The sample in this study amounted to 140 respondents. Data analysis method uses Structural Equation Modeling (SEM). From the results of testing the model has met the criteria of Goodness of fit. The results of the study show leadership style, organizational culture significantly influence nurse performance in infection prevention and control. The directional coefficient of leadership style on nurse performance in infection prevention and control is greater than the indirect coefficient indicating there is an indirect influence of leadership style on nurse performance in prevention and control of infection through organizational culture.Keywords: Leadership Style, Organizational Culture, Nurse Performance in infection prevention and control
Kualitas Pelayanan dan Bauran Pemasaran Terhadap Kepuasan Pasien Rumah Sakit Ibu Anak Asih Jakarta Selatan Utami, T. Annisa; Hilmy, M. Reza
Journal of Hospital Management Vol 3, No 02 (2020): Journal of Hospital Management
Publisher : Lembaga Penerbitan Universitas Esa Unggul

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47007/.v3i02.4450

Abstract

Patient Satisfaction becomes the measurement of the success of a hospital, based on the data of Ibu Asih Hospital South Jakarta, the number of inpatient visits has decreased significantly in 2014 to 2016. This becomes an issue that must be considered by Hospital Management. The purpose of this study is to determine the effect of Service Quality and Marketing Mix both partially and jointly to the Satisfaction of Inpatients at at Ibu Anak Asih Hospital, South Jakarta. The research method used in this research is descriptive associative with quantitative approach, that is by describing the condition of the respondent and the description of research variables in the frequency table and the percentage of the questionnaire distributed by means of data analysis procedure. The sample in this study using simple random sampling technique with total sample of 100 respondents. Data analysis techniques use multiple linear regression. Research design using One-shot case study That is an experiment conducted without any comparison group and also without any preliminary test. The results showed that: (1) There is a positive influence and significant Quality of Service to Patient Satisfaction. (2) There is a positive and significant effect of Marketing Mix on Patient Satisfaction. (3) there is a positive influence and significant Quality of Service and Marketing Mix simultaneously to Patient Satisfaction. The findings of research results in this study is the highest indicator of marketing mix is a promotion with an average value of 4.4 while the lowest is the price with an average value of 3.98. The implications of this research are; (1) Quality of Service which is reflected by high reliability indicator hence can increase patient's satisfaction; (2) Marketing mix that is reflected by the high indicator of physical evidence can increase patient satisfaction.Keyword: Service Quality, Marketing Mix and Patient Satisfaction.
Faktor Penentu Loyalitas Pasien di Rumah Sakit Utami, Dyah Tri; Ahmad, Hasyim; Hilmy, M Reza
Journal of Hospital Management Vol 3, No 02 (2020): Journal of Hospital Management
Publisher : Lembaga Penerbitan Universitas Esa Unggul

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47007/johm.v3i02.4449

Abstract

Patient loyalty has an important role in the operation of a hospital. Patient loyalty is formulated to achieve a number of return visits that have an impact on hospital profitability and stability. The purpose of this study was to examine the effect of Hospital image on patient satisfaction, service quality on patient satisfaction, hospital image on patient loyalty, patient quality on patient loyalty, patient satisfaction with patient loyalty, hospital image of patient loyalty mediated by patient satisfaction. the quality of service to patient loyalty is mediated by the outpatient satisfaction of RS.AN-NISA Tangerang. Hospital image questionnaire, service quality, patient satisfaction, patient loyalty were distributed to 253 respondents who were general patients. Respondents' answers were processed using the Structural Equation Model (SEM) analysis method. The results obtained that Hospital image, service quality has a significant influence on patient satisfaction, service quality has a positive effect on patient satisfaction, and Hospital image, service quality has no effect on patient loyalty mediated by patient satisfaction.Keyword: hospital image, service quality, patient satisfaction, patient loyalty
Kinerja Perawat dalam Meningkatkan Kepuasan Pasien di Bagian Rawat Inap Rumah Sakit Seto Hasbadi
Journal of Hospital Management Vol 3, No 01 (2020): Journal of Hospital Management
Publisher : Journal of Hospital Management

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Abstract

One of the problems that are often encountered in the implementation of inpatient services in hospitals is the decrease in patient satisfaction with health services obtained in the inpatient care unit, this is usually caused by the good or bad quality of services provided by nurses to patients in hospitals that indirectly can interfere with the level of patient satisfaction with the service. The aim of this research is to analyze the competence and performance of nurses on the satisfaction of patients in the inpatient department of Seto Hasbadi Hospital. This type of research is quantitative research, with descriptive analytic using a cross-sectional study approach. The sample in this study were 68 patients who were hospitalized at Seto Hasbadi Hospital. Competency and performance variables as independent variables, patient satisfaction as the dependent variable. The research instrument used a questionnaire using the Likert scale 1-4. This study uses multiple linear regression analysis. The results of the research obtained are work competency and nurse performance simultaneously have a positive effect on patient satisfaction. Nurse work competence influences patient satisfaction. And nurse's performance influences the satisfaction of patients in the inpatient department of Seto Hasbadi Hospital. It is necessary to evaluate and evaluate nurses' competencies and performance towards patient satisfaction at Seto Hasbadi Hospital. So that from time to time it becomes a reference that can better direct the employees in increasing patient satisfaction. The research findings on work competency variables found that nurses in Seto Hasbadi Hospital were able to understand the problems patients faced, performance variables found that nurses were always in their place, and patient satisfaction variables were obtained in the clarity of financial details before entering the treatment room. The implications of this study are one of the factors that causes moderate patient satisfaction is the nurse's work competencies such as attitude and knowledge. It is necessary to evaluate and evaluate nurses' competencies and performance towards patient satisfaction at Seto Hasbadi Hospital. So that from time to time it becomes a reference that can better direct the employees in increasing patient satisfaction.Keyword: Patient satisfaction, nurse competence and nurse performance
Pengaruh Kualitas Pelayanan Dan Kepuasan Pasien Terhadap Loyalitas Pasien Rawat Jalan Pada Industri Jasa Rumah Sakit
Journal of Hospital Management Vol 3, No 01 (2020): Journal of Hospital Management
Publisher : Journal of Hospital Management

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Abstract

This study aims to analyze the influence of service quality and patient satisfaction on the trust and loyalty of patients in health care industri. The research period is during August 2018-January 2019. The design of this study is explanatory causality (Explanatory Research). Categorized into one shot case study. The sample in this study were 100 outpatients who had visited at least 2 visits with a minimum age of 20 years. The research instrument used a questionnaire using the Likert scale 1-4. This study uses PLS SEM analysis. The results showed that one of the factors that led to high patient loyalty was service quality such as tangibles, reliability and empathy. Therefore, it is important for the management to improve the quality of the service so that it becomes even better. Perception about the quality of good service will result in the emergence of satisfaction, trust and even loyalty, thus will support the implementation of the hospital strategy and the achievement of hospital goals.Keyword: Patient loyalty, patient trust, service quality and patient satisfaction
Pengaruh Karakteristik Individu terhadap Kinerja Profesional Pemberi Asuhan di RS OMNI Alam Sutera
Journal of Hospital Management Vol 3, No 01 (2020): Journal of Hospital Management
Publisher : Journal of Hospital Management

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Abstract

Hospital as Provider service Health give service Professional and quality put forward safety patient. Patients safety system consists of from incident reporting Data Analysis Method with Structural Equation Modeling (SEM). The researcher distributed questionnaires to respondents who met the criteria of professional care givers as many as 209 people There is no significant relationship between individual characteristics variables and employee performance variables (0.148). There is a relationship between variables that mean variables of transformational leadership style with employee performance variables (0.018), variables of transformational leadership style with organizational culture variables (0.00). and Organizational Culture variables with employee performance variables (0.00).Keyword: Individual Characteristics, Transformational Leadership Style, Organizational Culture, Employee Performance
Apakah Beban Kerja Mempengaruhi Komitmen Organisasional dan Turnover Intention Perawat?
Journal of Hospital Management Vol 3, No 01 (2020): Journal of Hospital Management
Publisher : Journal of Hospital Management

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Abstract

Nurse turnover is one of the main problems in hospitals. The 2018 survey report in America revealed data that the total nurse turnover averaged 17.2%. Nurse turnover will cause a shortage of trained nurses and experts in their field. The purpose of this study was to obtain empirical evidence of the effect of workload and workplace spirituality on organizational commitment and nurse turnover intention in MK hospital. This research uses explanatory causal research. Time horizon uses cross section. The sampling technique is convenience sampling. This study uses path analysis, the number of samples is 124 nurses. The results showed that workload, workplace spirituality and organizational commitment simultaneously affected turnover intention; workload and workplace spirituality have a significant positive effect on organizational commitment; workload has a significant positive effect on turnover intention; organizational commitment and workplace spirituality have no significant effect on turnover intention. The findings of the study are turnover intention of nurse is more influenced by workload. While organizational commitment and workplace spirituality do not affect turnover intention. The next findings is that workload and workplace spirituality can increase nurses’ commitment to the hospital. Managerial implications, MK Hospital needs to make a workload analysis, arrange assignment system and make standard amount of workforce. To increase organizational commitment to nurses, MK Hospital can provide challenging work and improve the workplace spirituality of nurses.Keyword: Workload, Workplace Spirituality, Organizational Commitment, Turnover Intention.
Analisis Minat Kunjung Ulang Pasien Non BPJS di Unit Rawat Jalan RS Atma Jaya
Journal of Hospital Management Vol 3, No 01 (2020): Journal of Hospital Management
Publisher : Journal of Hospital Management

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Abstract

Revisit intention is very important for service industry because maintaining customer’s loyalty for a long term is the key of success for a business including hospital. The purpose of this study was to determine the effect of customer perceived value and brand image on revisit intention of private (non BPJS) patient in Atma Jaya Hospital outpatient unit, with patient’s satisfaction as intervening variable. The author uses survey method with questionnaires instrument spread to 200 samples. Analysis of result was carried out using SEM and illustrated through descriptive statistics. Research findings indicate that customer perceived value and brand image has positive effect on patient’s satisfaction, customer perceived value has positive effect on patient’s revisit intention. However, brand image and patient’s satisfaction have no effect on patient’s revisit intention in Atma Jaya Hospital. By implication, Atma Jaya Hospital has to focus also on another variable for future improvement.Keyword: customer perceived value, brand image, patient satisfaction, patient revisit intention
Perilaku Disjunction Perawat Rumah Sakit Medika Permata Hijau Jakarta
Journal of Hospital Management Vol 3, No 01 (2020): Journal of Hospital Management
Publisher : Journal of Hospital Management

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Abstract

The issue of turnover is unavoidable and very detrimental to the hospital because a lot of costs have been spent on employee recruitment and training. Turnover is inevitable, even if the organization is fully committed to creating a conducive work environment.The purpose of this study is to provide empirical evidence that there is a simultaneous process of the influence of workload, burnout, and job satisfaction, on Tunover Intention.The research design used is quantitative with the type of hypothesis testing. This type of research is causality. The unit of analysis is the nurse. The time horizon is a one shot study. Data analysis using path analysis with multiple regression.The results showed that Burnout, Workload, and Job Satisfaction had a significant positive effect on Turnover Intention. Burnout has a significant positive effect on Job Satisfaction, Workload has a significant positive effect on Job Satisfaction. Burnout has a significant positive effect on Turnover Intention. Workload does not have a positive effect on Turnover Intention. Job Satisfaction has a significant positive effect on Turnover Intention.The research findings show that nurses at MPH Hospital behave disjunction by behaving waiting to get better opportunities in the future in the intention to change tasks.Keyword: Burnout, Workload, Turnover Intention, Job Satisfaction

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