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E-JRM
Published by Universitas Islam Malang
ISSN : 23026200     EISSN : -     DOI : 10.33474
Core Subject : Economy,
Economics, Econometrics & Finance
E-JRM : Elektronik Jurnal Riset Manajemen merupakan salah satu jurnal publikasi ilmiah yang diterbitkan oleh Fakultas Ekonomi Dan Bisnis , Universitas Islam Malang dengan nomor ISSN 2302-6200 yang memiliki fokus keilmuan pada bidang Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sumber Daya Manusia, Manajemen Operasional Manajemen Strategi, dan Kewirausahaan. E-JRM : Elektronik Jurnal Riset Manajemen telah terindeks pada Google Scholar, Crossref, Garuda (Garba Rujukan Digital), Dimension, and registered in ICI (Index Copernicus International). Secara umum, artikel-artikel yang diterbitkan oleh E-JRM : Elektronik Jurnal Riset Manajemen merupakan karya ilmiah yang memberikan kontribusi bagi pengembangan dan penyebaran ilmu pengetahuan di bidang manajemen dan bisnis. Pembaca utama E-JRM : Elektronik Jurnal Riset Manajemen adalah akademisi, mahasiswa, praktisi, pebisnis, pemasaran, manajemen keuangan, dan mereka yang tertarik dengan manajemen dan bisnis.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 8 Documents
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Search results for , issue "e Jrm Vol. 8 No. 15 Agustus 2019" : 8 Documents clear
PENGARUH HARAPAN PELANGGAN, KUALITAS PRODUK, KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN (Studi Kasus Depo Bangunan PT Barokah Tunas Muda Surabaya) Ahmad Suja’i; Muhammad Mansur; M. Khoirul ABS
E-JRM : Elektronik Jurnal Riset Manajemen e Jrm Vol. 8 No. 15 Agustus 2019
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACT Customers are an important part of the business world, without any customers in the business, of course there will be no business processes that occur. Therefore customers are very influential in the wheels of business and business. This study aims to explain the effect of customer expectations, product quality, customer satisfaction on customer loyalty. In this study the Customer is an important part of the business world, without any customers in the business, of course there will be no business processes that occur. Therefore customers are very influential in the wheels of business and business. In a business process, the customer would want to be well served by the merchant and the customer will be satisfied if his wishes or expectations are met when buying and feeling the product or service that is felt. With such an impact, it is expected that customers will be loyal to use the product or service that they feel is good. The purpose of this study was to determine the effect of service quality and customer satisfaction on customer loyalty. The method used is quantitative. The method of data analysis in this study was to use descriptive statistical methods and parametric inferential statistics by using IBM Version 21 SPSS (statistical product and service solution) software. The results showed that the coefficient of determination obtained service quality to customer loyalty was 3.84% while the effect of customer satisfaction on customer loyalty is 3.74% and the effect simultaneously between service quality and customer satisfaction on customer loyalty is 3.64% and the remaining 3.38% is influenced by other variables not examined in this study. Keywords: service quality, customer satisfaction, customer loyalty
PENGARUH GAYA KEPEMIMPINAN, MOTIVASI DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN (PADA BANDUNG SUPER MODEL SENGKALING KABUPATEN MALANG) Anis Ulifatul Jannah; Hadi Sunaryo; M. Khoirul ABS
E-JRM : Elektronik Jurnal Riset Manajemen e Jrm Vol. 8 No. 15 Agustus 2019
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACT          This study aims to understand leadership style, motivation and work discipline on the performance of BSM Sengkaling employees in Malang Regency. The sample and population in this study involved 34 people who were general employees of BSM in Sengkaling Regency Malang.          The method using is descriptive data analysis that is using the validity, reliability, normality, multicollinearity test, heterocedasticity test, multiple linear analysis test f test, and hypothesis test t.          The results showing that simultaneously each variable of leadership style, motivation and work discipline were both positive towards performance, while the partial variable of leadership style did not support performance, motivation did not improve the performance and discipline of power towards performance at BSM Sengkaling Malang Regency .Keywords: Leadership Style, Motivation, Work Discipline and Performance
PENGARUH KUALITAS PRODUK, HARGA DAN WORD OF MOUTH (WOM) TERHADAP KEPUTUSAN PEMBELIAN BAJU SEVENTYFOUR PADA BANDUNG SUPER MODEL MALANG Prihat Agung; M. Hufron; N. Rahma
E-JRM : Elektronik Jurnal Riset Manajemen e Jrm Vol. 8 No. 15 Agustus 2019
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

Abstract This study aims to find out and analyze the influence of product quality, price and WOM both simultaneously and partially on purchasing decisions of Seventyfour Clothing in Bandung Super Model Malang. The population in this study is the number of consumers in May, which is 750 which shows the average number of buyers each month. While the number of samples taken is as many as 88 respondents. The results showed that there were effects of product quality, price and wom partially on the purchasing decisions of Seventyfour Clothing in Bandung Super Model Malang. There is the influence of product quality, price and word of mouth simultaneously on purchasing decisions of Seventyfour Clothing in Bandung Super Model Malang.Keywords: Product Quality, Price, WOM, Purchasing Decision
PENGARUH LINGKUNGAN KERJA, DISIPLIN KERJA, MOTIVASI KERJA DAN STRES KERJA TERHADAP KINERJA KARYAWAN KUD PAKIS KABUPATEN MALANG Zulkifli Zulkifli; Hadi Sunaryo; Achmad Agus Priyono
E-JRM : Elektronik Jurnal Riset Manajemen e Jrm Vol. 8 No. 15 Agustus 2019
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACTThis research is based on interesting events about the condition of the Village Unit Cooperative as one of the means to develop the economy of rural communities in Indonesia that use family principles. This study aims to determine the effect of work environment, work discipline, work motivation, and work stress on employee performance at KUD Pakis, Malang Regency. By using the explanatory reseach method by distributing questionnaires to all employees it has been found that the work environment, work discipline, work motivation, and work stress have a positive effect on employee performance and this becomes the basis of a Village Unit Cooperative to correct every variable that has been careful.Keywords: Work Environment, Work Discipline, Work Motivation, Job Stress, Employee Performance
PENGARUH SISTEM REKRUTMEN, PELATIHAN KERJA DAN MOTIVASI KERJA TERHADAP PRODUKTIVITAS KERJA KARYAWAN (DI PERUSAHAAN DAERAH AIR MINUM, KOTA MALANG, JAWA TIMUR) Khoiron Sukron Sani; Hadi Sunaryo; M. Khoirul ABS
E-JRM : Elektronik Jurnal Riset Manajemen e Jrm Vol. 8 No. 15 Agustus 2019
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACT This study aims to describe and analyze the influence of the recruitment system on job training, and work motivation on employee productivity in poor water companies. The company strives to get and place the right employees in accordance with their respective fields of expertise, even in the company most employees are not in accordance with the field of ability they have because most employees recruit with nepotism so that the potential for employee productivity is less than optimal. This type of research is experimental. This study uses primary data obtained from the distribution of questionnaires. This study consisted of 342 active employees with a sample of 77 employees in the Malang regional water company. Data collection through questionnaires. In this study data analysis used the SPSS 14.0 version.This research uses descriptive quantitative method which contains validity, reliability, normality, multicollinearity test, heteroscedasticity, multiple linear analysis, F test, and t test.The results of this study indicate that, (1) simultaneously the influence of the recruitment system, job training, and work motivation on employee work productivity in the Regional Water Supply Company of Malang. (2) partially the recruitment system variable does not have a significant effect on employee work productivity, further job training has a significant effect and work motivation has a significant effect on employee work productivity in the Malang water utility company. Key word: recruitment system, work training, work motivation and productivity
PENGARUH GOOD CORPORATE GOVERNANCE TERHADAP NILAI PERUSAHAAN DENGAN KINERJA KEUANGAN SEBAGAI VARIABEL INTERVENING (Studi Kasus Pada Perusahaan Manufaktur Sektor Barang Fatimah Fatimah; Ronny Malavia Mardani; Budi Wahono
E-JRM : Elektronik Jurnal Riset Manajemen e Jrm Vol. 8 No. 15 Agustus 2019
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACTThe purpose of this study is to find out how the influence of good corporate governance proxied managerial ownership on firm value with financial performance as an intervening variable. This research is a type of quantitative research. The population in this study are manufacturing companies listed on the Indonesia Stock Exchange (IDX) during the 2015-1017 period. Samples were selected using non-purposive sampling. The results of the study show that good corporate governance has a significant positive effect on firm value. Good corporate governance has a significant positive effect on financial performance. Financial performance has a significant influence on company value. While good corporate governance has a significant indirect effect on firm value by using financial performance as an intervening variable.Keywords: Good Corporate Governance, Company Value, and Financial Performance.
ANALISIS METODE CAMELS SEBAGAI ALAT UKUR EFEKTIVITAS KINERJA KEUANGAN PERBANKAN SYARIAH Maulidatun Nikmah; Jeni Susyanti; Achmad Agus Priyono
E-JRM : Elektronik Jurnal Riset Manajemen e Jrm Vol. 8 No. 15 Agustus 2019
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACT            The purpose of this research is to analyze the financial performance of Islamic banking using the CAMELS method. This research is classified as quantitative research. Documentation is used by researchers as a data collection technique. The data used in this research is secondary data. The population and sample in this study were 9 Islamic banking companies registered at Bank Indonesia.            The variables used in the CAMELS method are CAR (Capital Adequacy Ratio), NPL (Non Performing Loan), NPM (Net Profit Margin), ROA (Return On Asset), BOPO (Operating Expenses and Operating Income), LDR (Loan Deposit Ratio) , and IER (Interest Expense Ratio). Testing the data in this study using discriminant analysis.            The results of this study note that the variables that prove to be the most dominant in distinguishing the status of the bank's health are BOPO variables. While the variables CAR, NPL, NPM, ROA, LDR, and IER are smaller than BOPO. BOPO has a more important meaning for other variables in forming a discriminant function.Keywords: CAMELS Method, Bank Health, and Discriminant Analysis
PENGARUH CITRA MEREK TERHADAP KEPUTUSAN PEMBELIAN DENGAN WORD OF MOUTH SEBAGAI VARIABEL INTERVENING (STUDI KASUS ONLINE SHOPPING SHOPEE PADA MAHASISWA RUSUNAWA II UNIVERSITAS ISLAM MALANG) Dini Febriana Riyanto; N. Rachma; M. Hufron
E-JRM : Elektronik Jurnal Riset Manajemen e Jrm Vol. 8 No. 15 Agustus 2019
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACTThis study aims to determine the effect of brand image on purchasing decisions through word of mouth as an intervening variable in shopee online shop users in Rusunawa II Malang Islamic University students. The variables used in this study are brand image variables, purchasing decisions and word of mouth as intervening variables. Data collected through the questionnaire method with the number of samples used as respondents as many as 65 respondents. The result of this research concludes that there is an influence between the variable brand image directly influences the purchase decision, brand image has a direct effect on word of mouth, word of mouth has a direct effect on purchasing decisions and brand image has an indirect effect on purchasing decisions through word of mouth as a variable intervening.Keywords: Brand Image, Purchase Decision, Word Of Mouth

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