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E-JRM
Published by Universitas Islam Malang
ISSN : 23026200     EISSN : -     DOI : 10.33474
Core Subject : Economy,
Economics, Econometrics & Finance
E-JRM : Elektronik Jurnal Riset Manajemen merupakan salah satu jurnal publikasi ilmiah yang diterbitkan oleh Fakultas Ekonomi Dan Bisnis , Universitas Islam Malang dengan nomor ISSN 2302-6200 yang memiliki fokus keilmuan pada bidang Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sumber Daya Manusia, Manajemen Operasional Manajemen Strategi, dan Kewirausahaan. E-JRM : Elektronik Jurnal Riset Manajemen telah terindeks pada Google Scholar, Crossref, Garuda (Garba Rujukan Digital), Dimension, and registered in ICI (Index Copernicus International). Secara umum, artikel-artikel yang diterbitkan oleh E-JRM : Elektronik Jurnal Riset Manajemen merupakan karya ilmiah yang memberikan kontribusi bagi pengembangan dan penyebaran ilmu pengetahuan di bidang manajemen dan bisnis. Pembaca utama E-JRM : Elektronik Jurnal Riset Manajemen adalah akademisi, mahasiswa, praktisi, pebisnis, pemasaran, manajemen keuangan, dan mereka yang tertarik dengan manajemen dan bisnis.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 5 Documents
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Search results for , issue "e Jrm Vol.09 No. 05. Februari 2020" : 5 Documents clear
Peran Kualitas Produk Dan Harga Terhadap Loyalitas Konsumen Dengan Kepuasan Sebagai Variabel Intervening (Pada Mahasiswa Yang Berdomisili Di Kelurahan Merjosari, Malang) Nur Syahraini; N. Rachma; M. Hufron
E-JRM : Elektronik Jurnal Riset Manajemen e Jrm Vol.09 No. 05. Februari 2020
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

AbstractConsumers generally buy a product that is truly in accordance with their needs and desires. In addition, consumers buy a product or service adjusting the price with the quality of products offered by a company or online store site to achieve a satisfaction and loyalty. The price and quality of the products provided is the most important component by the company for consumer satisfaction. Companies must pay attention to important things for consumers, so they feel the expected satisfaction. The main thing in satisfaction and loyalty is the quality of the product and the price offered. In addition, loyalty also provides a very large profit for the company, because it affects customer buying patterns and supports what customers give to others. This study aims to determine the price and quality of products that directly affect customer loyalty through customer satisfaction as an intervention variable. The purpose of this study : a) To determine the price determined customer loyalty. b) To find out the quality of the prosucts approved for consumer loyalty. c) To understand customer satisfaction. d) To find out the suggested price and product quality on customer loyalty through customer satisfaction as an intervening variable. The type of research is quantitative. Methods of data collection using a questionnaire and observation. The population in this study took data obtained from students who live in the village of Merjosari, Malang as many as 480 respondents, with a sample in this study obtained 83 respondents. Data analysis methods used were instrument testing, normality testing, path analysis (Path Analysis), and hypothesis testing using SPSS v16 tools. The results in this study indicate that positive and significant prices on consumer loyalty and product quality are positive and significant on consumer loyalty by value (0,000) and there is a relathionship between product quality and customer satisfaction as an intervening variable relationship to customer loyalty with a value of one tailed probability (0,0). Keywords : Price, Product Quality, Consumer Satisfaction, Consumer Loyalty.
Pengaruh Relationship Marketing, Keamanan Dan Kualitas Pelayanan Terhadap Loyalitas Melalui Kepuasan Sebagai Variabel Intervening (Studi Kasus Pada Online Shop Monokrom Store Malang) Ainun Alifah; N. Rachma; M. Hufron
E-JRM : Elektronik Jurnal Riset Manajemen e Jrm Vol.09 No. 05. Februari 2020
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACTThis Study aims to determine and analyze the effect of relationship marketing, security, service quality on customer loyalty and customer satisfaction as an intervening variable for customer who shop at the Monokrom Store, Malang. In this study researchers have a sample of customers who have made as many as 1,950 respondents who shop online at Malang’s Monokrom Store in April 2019 by calculating using the slovin formula that shows the results of 95 respondets. Data collection is done by distributing questionnaires to customers. The analysis used in this study is to use a validity test, reliability test, normality test, path analysis, t test and sobel test. The result of this study indicate that relationship marketing, security and service quality have an indirect effect on customer loyalty, while customer satisfaction can mediate the effect of relationship marketing, security and service quality on customer loyalty.Keywords : Relationship Marketing, Security, Service Quality, Customer Satisfaction and Loyality.
Pengaruh Kurs Dollar, Indeks Dow Jones dan Tingkat Suku Bunga Sertifikat Bank Indonesia (SBI) Terhadap Indeks Harga Saham gabungan (IHSG) (Periode 2016-2018) Sri Puspa Nurhayati; Ronny Malavia Mardani; Arini Fitria Mustapita
E-JRM : Elektronik Jurnal Riset Manajemen e Jrm Vol.09 No. 05. Februari 2020
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACTThe capital market is one investment alternative for investors.  Investors who are willing to invest in the stock market can invest in the Indonesia Stock Exchange (BEI). One index that is often ignored by investors when they invest in the Indonesia Stock Exchange is the Composite Stock Price Index (CSPI), because through the movement of the Composite Stock Price Index, investors can see whether the market conditions are excited or sluggish. Some things that need to be considered by investors in investing are the dollar exchange rate, dow jones index and the interest rate of Bank Indonesia certificates, This study aims to test and empirically prove the effect of the exchange rate of the dollar, the Dow Jones index, and the interest rate of Bank Indonesia certificates on the composite stock price index during the period January 2016 to December 2018. The sampling technique used in this study is purposive sampling with the amount  144 data were processed. The analyzed data were carried out using multiple linear regression methods. The results showed that the Dollar Exchange Rate variable had a significant positive effect on the Composite Stock Price Index (CSPI).  SBI Interest Rate has a significant negative effect on the composite stock price index (CSPI).Keywords: Composite Stock Price Index (CSPI), Dollar Exchange Rate, Dow Jones Index, Bank Indonesia Certificate Interest Rate.
Pengaruh Lingkungan Kerja Dan Motivasi Kerja Terhadap Kinerja Karyawan Pada Royal English Malang Ihwanul Mutaqin; Abd Kodir Djaelani; M. Khoirul ABS
E-JRM : Elektronik Jurnal Riset Manajemen e Jrm Vol.09 No. 05. Februari 2020
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACTThis study aims to determine the effect of the work environment and work motivations on employee performance at Royal English Malang. The population of this study were all Royal English Malang employees, amounting to 32 employees. Data analysis method used in this research is quantitative analysis method.Researchers in this case used questionnaire media and primary data. The questionnaire used in this study is a direct and closed questionnaire, where the questionnaire is directly given to respondents and respondents can choose one of the alternative answers that are available. Based on the results of the study it can be seen that the work environment and work motivation significantly influence employee performance at Royal English Malang.Keywords: Work environment, Work Motivation, Performance
Determinan Pengungkapan Enterprise Risk Management Terhadap Perusahaan Perbankan di Indonesia Abdul Rohman Wahit Arief; Muhammad Mansur; Afi Rachmat Slamet
E-JRM : Elektronik Jurnal Riset Manajemen e Jrm Vol.09 No. 05. Februari 2020
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACTThis study aims to obtain empirical evidence of the influence of company size, leverage, ownership concentration, auditor reputation, and chief risk officer on disclosure of Enterprise Risk Management. The population in this study is banking companies listed on the Indonesia Stock Exchange in 2016-2018. The sampling technique is done by using purposive sampling method which produces 37 samples in 2016-2018. The data used are secondary data taken through documentation techniques which consist of annual reports of banking companies in 2016-2018. Data analysis method in this research is multiple linear regression analysis. This study proves that company size, leverage, ownership concentration, auditor reputation, and chief risk officer simultaneously have a positive effect on disclosure of Enterprise Risk Management. Partial testing shows that company size and leverage have no significant effect on disclosure of Enterprise Risk Management. The concentration of ownership, auditor's reputation, and chief risk officer significantly influences the disclosure of Enterprise Risk Management. Keywords: company size, leverage, ownership concentration, auditor reputation, and chief risk officer.

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