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MAP (Jurnal Manajemen dan Administrasi Publik)
Published by Universitas Wijaya Putra Surabaya
ISSN : -     EISSN : 26152142     DOI : 10.37504
Core Subject : Economy, Social,
Economics, Econometrics & Finance Social Sciences
Jurnal Manajemen dan Administrasi Publik (MAP) Program Pascasarjana Universitas Wijaya Putra Surabaya menerima artikel-artikel yang sesuai dengan subjek penelitian manajemen dan administrasi di sektor publik dan metodologi penelitian yang sesuai dengan standar yang ditetapkan untuk dipublikasikan dalam jurnal ini. Yang utama, namun tidak eksklusif, adalah akademisi, mahasiswa program pascasarjana, praktisi dan pihak-pihak lain yang tertarik dengan penelitian manajemen.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 290 Documents
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PENGARUH KUALITAS PELAYANAN KTP ELEKTRONIK TERHADAP KEPUASAN MASYARAKAT PADA KANTOR KECAMATAN TANDES SURABAYA Zainul Lutfi
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 6 No 2 (2023): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37504/map.v6i2.529

Abstract

This study was to analyze the effect of the quality of electronic KTP services on community satisfaction at the Tandes District office, Surabaya. This study uses a quantitative approach. The population in this study is the community of applicants for Electronic KTPs at the Tandes District Office, with an average of 162 applicants per month. While in this study using non-probability sampling technique with the type of accidental sampling, the sample used was 95 respondents. The results of the study show that partially the significant influence of the independent variables consisting of Reliability, Reliability, Responsiveness, Assurance and Empathy on satisfaction, namely the people in Tandes sub-district, Surabaya. The variable that has the most influence on the variable level of community satisfaction is Responsiveness.
UPAYA PENINGKATAN MUTU MENGAJAR GURU MELALUI SUPERVISI AKADEMIK KEPALA SEKOLAH DI SMA NEGERI 1 TONGAS PROBOLINGGO Taufiq Surya Hadi
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 6 No 2 (2023): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37504/map.v6i2.530

Abstract

This study aims to analyze efforts to improve the teaching quality of teachers through the academic supervision of the principal at SMA Negeri 1 Tongas Probolinggo. This study used descriptive qualitative method. The research was conducted at SMA Negeri 1 Tongas Probolinggo in 2020. The results of the study concluded that the academic supervision implementation system for the Principal of SMA Negeri 1 Tongas Probolinggo has formed a team of supervisors or a Teacher Performance Assessment Team. The Principal has planned an academic supervision program, requested a report from the supervisor, and followed up on the results of the supervision as appropriate. The teaching quality of teachers at SMA Negeri 1 Tongas Probolinggo has improved in terms of administration and process. The implementation of continuous and well-programmed supervision has a major role in improving the quality of teacher teaching. The factors that support the implementation of the academic supervision of the Principal of SMA Negeri 1 Tongas Probolinggo are the high professionalism of the principal, high competence of supervisors (PKG team members), teachers who are on average ready to be supervised by the Principal.
IMPLEMENTASI KEBIJAKAN KEMITRAAN SMKN RENGEL DENGAN DUNIA USAHA / DUNIA INDUSTRI Muhammad Ainul Yaqin
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 6 No 2 (2023): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37504/map.v6i2.531

Abstract

Penelitian ini bertujuan untuk mendeskripsikan proses implementasi kebijkan kemitraan antara SMKN Rengel, Kabupaten Tuban, Jawa Timur, dengan Dunia Usaha dan Dunia Industri. Penelitian ini juga untuk mendeskripsikan factor factor yang mendorong dan menghambat kemitraan tersebut. Penelitian ini menggunakan penedekatan deskriptif kualitatif. Hasil penelitian menunjukkan implementasi kemitraan merupakan aktivitas semua rencana untuk menciptakan kerjasama yang lebih efesien, mengembangkan kemampuan dan keterampilan staff, menumbuhkan rasa memiliki dan menyukai pekerjaan, mengusahakan suasana lingkungan kerja yang meningkatkan motivasi dan prestasi kerja staff, serta membuat organisasi berkembang secara dinamis. Beberapa implikasi yaitu berdasarkan hasil penelitian dapat memperkuat teori bahwa kemampuan yang dimiliki mutu lulusan kompetensi lulusan dapat berupa kemampuan yang dimiliki lulusan dicirikan dengan pengetahuan, keterampilan dan perilaku yang dapat ditampilkan serta dapat dilihat dari lulusan yang langsung bekerja.
ANALISIS MOTIVASI KERJA DALAM PENINGKATAN KINERJA GURU DI SMK NEGERI 2 PROBOLINGGO Gatot Subroto
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 6 No 2 (2023): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37504/map.v6i2.534

Abstract

The aims of the study are to determine, analyze and assess work motivation, teacher performance, factors that inhibit performance improvement, and strategies to increase work motivation in SMKN 2 Probolinggo. This study used qualitative methods through observation, interviews, and documentation studies with primary data sources, such as the result of interviews and observation. Meanwhile the secondary data sources, such as literature studies from books, records and internet sites used in this study. Data analysis techniques by reducing data, presenting data, making conclusions, and verification. The result showed that the motivation to improve teacher performance can be done by increasing competence, giving incentives or rewards, and improving the work environment.
EFEKTIFITAS PERWALI PROBOLINGGO NOMOR 107 TAHUN 2021 DALAM RANGKA PENINGKATAN PELAYANAN PUBLIK BERBASIS ONLINE DI KELURAHAN TRIWUNG LOR KOTA PROBOLINGGO Iwan Cahyono; Mohammad Natsir
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 6 No 2 (2023): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37504/map.v6i2.535

Abstract

The research aims to describe the effectiveness of implementing Probolinggo regulation number 107 of 2021 in the context of improving online-based public services. In this study using a descriptive qualitative method. The focus of the research refers to the application of Perwali Probolinggo number 107 of 2021 in the context of improving online-based public services in the Triwung Lor Village, Probolinggo City. In data collection techniques when the research was carried out by making observations, in-depth interviews, and documentation. The results of research on the application of Perwali Probolinggo number 107 of 2021 have been successfully implemented or have been effective so that they can help problems in reducing discrimination and uncertainty regarding the service time required by the applicant. Supporting factors in this study consist of the nature of the cooperation in which all parties are said to be assembling productively and the availability of human resources who have the ability, commitment to manage its implementation. While the inhibiting factors consist of internal factors related to obstacles that often occur within agencies and external factors are obstacles that often occur within agencies and external factors are obstacles that come from outside the agency.
IMPLEMENTASI PERATURAN BUPATI NO 45 TAHUN 2021 TENTANG PENYERAHAN PRASARANA, SARANA DAN UTILITAS PERUMAHAN DI KABUPATEN PROBOLINGGO Mamik Kusia; Hadi Susanto; Sri Mulyani
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 6 No 2 (2023): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37504/map.v6i2.536

Abstract

This research is to analyze the implementation of Regent Regulation No. 45 of 2021 concerning Handover of Housing Infrastructure, Facilities and Utilities in Probolinggo Regency. The design of this research is descriptive qualitative. The results of the research show that the implementation of Probolinggo Regent Regulation Number 45 of 2021 in Probolinggo Regency has been going quite well, with the implementation of programs/activities/sub-activities in the affairs of housing PSU management in Probolinggo Regency and there has been an increase in the handover of housing PSU at the end of 2021 in a total of seven PSU areas as well as plans to hand over 18 housing PSUs in 2022. The policy for handing over housing PSUs in Probolinggo Regency has weaknesses and obstacles including, there has not been socialization of policy actors, especially housing developers and community members in residential areas, lack of human resources handling the handing over of housing PSUs, the absence of Standard Operating Procedures (SOP) in the submission of housing PSU and the lack of supervision and control over the delivery of housing PSU in Probolinggo Regency.
EFEKTIVITAS PROGRAM BANTUAN LANGSUNG TUNAI DANA DESA PADA MASA PANDEMI COVID 19 DI DESA KRUCIL KABUPATEN PROBOLINGGO Nurhafiva Nurhafiva; Sri Juni Woro Astuti; Mohammad Natsir
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 6 No 2 (2023): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37504/map.v6i2.538

Abstract

The purpose of this study was to determine the inhibiting and supporting factors for the Village Fund Direct Cash Assistance program for the poor affected by Covid 19 in Krucil Village, Krucil District, Probolinggo Regency. In addition to knowing the effectiveness of the Village Fund Direct Cash Assistance program for the poor affected by Covid 19 in Krucil Village, Krucil District, Probolinggo Regency. The type of research used is a type of qualitative research. The research approach used in this research is descriptive qualitative. The government has designed various new policies in order to suppress the spread and deal with this virus. Among them is Law Number 2 of 2020 concerning the Stipulation of Government Regulations in Lieu of Law Number 1 of 2020 concerning State Financial Policy and Financial System Stability for Handling the Corona Virus Disease (Covid 19) Pandemic. In addition, in order to protect the poor, the government is expanding the Social Safety Net (JPS) including what is stated in the Regulation of the Minister of Village of PDTT Number 6 of 2020 concerning Amendments to the Regulation of the Minister of Village of PDTT Number 11 of 2019 concerning Priority for the Use of Village Funds which among other things relates to the provision of Direct Cash Assistance sourced from the Village Fund (BLT-Village Fund).
EVALUASI IMPLEMENTASI PROGRAM BANTUAN OPERASIONAL SEKOLAH MENENGAH ATAS (BOS SMA) PADA SMA NEGERI 4 PULAU GOROM KABUPATEN SERAM BAGIAN TIMUR PROVINSI MALUKU Elok Rahmawati
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 6 No 2 (2023): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37504/map.v6i2.540

Abstract

Senior High School Operational Assistance (BOS SMA) is a central government assistance program to provide funding for personnel and non-personnel operating costs for schools sourced from non-physical special allocation funds. One of the factors that influenced the success of the BOS program was the implementation of BOS funds in accordance with BOS technical guidelines and all available resources in the implementation of the BOS program. The purpose of this study is to describe the use of BOS funds and the impact on students in the teaching and learning process of the 2019/2020 school year. This study used descriptive qualitative method. The results showed that the use of BOS funds by schools was in line with BOS guidelines, flexible, efficient, and effective. although in the realization there are still components that have not been implemented because of the priority scale, according to the needs of the school that is flexible.
EVALUASI KEBIJAKAN PERATURAN WALIKOTA PROBOLINGGO NOMOR 9 TAHUN 2021 TENTANG SISTEM DAN TATA CARA PENERIMAAN PESERTA DIDIK DI KOTA PROBOLINGGO Sibro Malisi; Hadi Susanto; Sri Mulyani
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 6 No 2 (2023): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37504/map.v6i2.541

Abstract

This study aims to find out the policy evaluation of Probolinggo Mayor Regulation Number 9 of 2021 concerning the System and Procedures for Admission of Students in Probolinggo City (the case of student acceptance through a special selection for SMP Negeri 10 Probolinggo City). The approach used in this study is descriptive qualitative with data collection methods consisting of observation, documentation, and interviews. The implementation of the policy of Probolinggo Mayor Regulation Number 9 of 2021 concerning the System and Procedures for Admission of Students in Probolinggo City is not effective because there are implementations of policies that are not in accordance with the expectations of policy making. Policy implementation is quite efficient because the efforts made by policy makers and implementers, in this case SMP Negeri 10 Probolinggo, have been optimal. The positive impact is as a learning from the Probolinggo City Government regarding the implementation of student admissions through special selection, while the negative impact is the existence of strong protests from a number of people which are contained in various mass media. Acceptance of students through special selection conceptually will improve the quality of education.
ANALISIS PENGARUH KUALITAS PELAYANAN, FASILITAS KESEHATAN DAN WAKTU TUNGGU TERHADAP KEPUASAAN PASIEN RAWAT JALAN DI SATKES KODIKLATAL Vanda Melynda Kabanga; Wasis Budiarto; Nugroho Mawardi
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 6 No 2 (2023): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37504/map.v6i2.542

Abstract

This study aims to analyze the influence of service quality, health facilities, and waiting times partially and simultaneously on out patient satisfaction in the Surabaya Clinical Health Unit.. This research was conducted with explanatory research and quantitative approaches.The location of this study was in the Surabaya Military Health Unit. The results of this study explain the quality of services and health facilities have a positive and significant effect on patient satisfaction in the polyclinic at Surabaya Military Health Unit. The waiting time has a negative and significant effect on patient satisfaction in the polyclinic Surabaya Military Health Unit.The quality of services, health facilities, and waiting times simultaneously had a significant effect on patient satisfaction in the polyclinic Surabaya Military Health Unit. The improvements in the quality of services and health facilities will improve patient satisfaction, but at an increasingly shorter waiting time it will also increase patient satisfaction in patient satisfaction at the Polyclinic Surabaya Military Health Unit.

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