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LINTA MEYLA PUTRI
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INDONESIA
JOURNAL OF HEALTH MANAGEMENT RESEARCH
Published by Sekolah Tinggi Ilmu Kesehatan Adi Husada
ISSN : 29642841     EISSN : 29634229     DOI : 10.37036
Core Subject : Humanities, Health, Social,
Humanities Health Professions Medicine & Pharmacology Public Health Social Sciences
FOCUS Original articles, literature studies, and commentary articles related to all fields of health administration & management SCOPE 1. Hospital Administration 2. Health Management 3. Classification and codefication of disease 4. Logistic distribution in healthcare 5. Health Information Management System 6. Human Resources Management 7. Health Economic 8. Quality Management of Healthcare
Arjuna Subject : Profesi Kesehatan - Profesi Kesehatan (Lain-Lain)
Articles 52 Documents
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Ergonomic Analysis Of Home-Based Beverage And Snack Stalls In The Krembangan And Simokerto Districts Of Surabaya City Titis Nabila Maharani; Yura Witsqa Firmansyah
Journal of Health Management Research Vol 5 No 1 (2026): Journal of Health Management Research
Publisher : Unit Penelitian & Pengabdian Masyarakat STIKes Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/jhmr.v5i1.719

Abstract

Background : Ergonomics is the science of studying the fit between workers, equipment, work methods, and the work environment to create safe, comfortable, healthy, and efficient working conditions. Home-based beverage and snack stalls are a type of micro-enterprise still dominated by manual work activities, thereby posing a potential risk of musculoskeletal disorders (MSDs). Aims: This study aims to analyze ergonomic risks associated with work activities at home-based beverage and snack stalls. A descriptive observational method was employed, conducted at two stalls located at Sedayu street Gang 1 No. 55 Krembangan subdistrict and Gembong street Gang 5 Simokerto subdistrict Surabaya city on, involving five respondents. Data collection was carried out through direct observation and documentation of work activities. Results and Discussion: The results identified five main activities involving ergonomic risks: scooping ice cubes, preparing drinks, lifting LPG cylinders, peeling ingredients, and frying snacks. The activity of scooping ice cubes yielded the highest risk score (16), followed by lifting LPG cylinders (10), frying snacks (9), preparing drinks (6), and peeling ingredients (4). Identified risk factors included stooping postures, static standing, repetitive movements, and manual load lifting. Conclusion: Ergonomic improvements such as workspace reorganization, adjustment of table and storage container heights, implementation of proper Manual Material Handling (MMH) techniques, and the provision of scheduled stretching breaks are expected to reduce MSD risks and enhance worker safety, comfort, and productivity.
Simultaneous Analysis of the SERVQUAL Model's Influence on Patient Satisfaction Level Andiko Hadi Antoargowo; Silvia Haniwijaya Tjokro; Iswati Iswati; Dina Istiana
Journal of Health Management Research Vol 5 No 2 (2026): Journal of Health Management Research
Publisher : Unit Penelitian & Pengabdian Masyarakat STIKes Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/jhmr.v5i1.720

Abstract

Background: Pharmacy services serve as a medical support unit that acts as the final point of interaction between patients and the hospital before they begin self-care or outpatient treatment. Consequently, the pharmacy department is often a source of dissatisfaction with care. Patient dissatisfaction stems from a significant gap between expectations and the actual experience of pharmaceutical care. This dissatisfaction has a negative impact, leading to a decline in patient loyalty. Aims: This study aims to analyze the partial and simultaneous effects of the SERVQUAL Model on the level of patient satisfaction with pharmacy services. Methods: This study employed a quantitative, analytical cross-sectional design using logistic regression analysis. The sample was selected via simple random sampling from patients receiving pharmaceutical services at Pharmacy Depot 1 of Rumah Sakit Islam Surabaya Jemursari, with a total of 96 respondents. Results: The research results show that the SERVQUAL Model has not partial affect satisfaction in the dimensions of reliability, assurance, tangibles, empathy, and responsiveness. Conversely, the SERVQUAL Model simultaneously affect satisfaction and to be a Performance Needs. Conclusion: Improving quality in a single dimension is not sufficient to influence satisfaction; patients evaluate service quality as an overall experience encompassing all five dimensions.

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