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Causal Loop Diagram Kepuasan Pelanggan terhadap Layanan Publik: Studi Kasus Direktorat Registrasi Pangan Olahan, BPOM Rahajeng Puput Aryani
Eruditio : Indonesia Journal of Food and Drug Safety Vol 2 No 2 (2022): Edisi Juni
Publisher : Badan Pengawas Obat dan Makanan

One of the performance indicators used by the Directorate of Processed Food Registration is the customer satisfaction survey. The majority of performance metrics rose in 2020, but the customer satisfaction survey results in Directorate of Processed Food Registration actually fell from 83.96 in 2019 to 82.60 in 2020. This study aims to understand the structure of customer satisfaction with public services at the Directorate of Processed Food Registration. Causal Loop Diagrams (CLD) are used to represent the problems arising, key variables, feedback between variables, and recommended variables for intervention. A literature review, customer satisfaction survey results analysis, and Focus Group Discussions (FGD) with managers and all teams in public service are used to identify the variables. According to the CLD results, the workload variable is the key variable that influences customer satisfaction. Customer satisfaction and the variables of willingness and awareness in the registration process are mutually reinforcing. On the other hand, a rise in registration applications could lead to customer complaints since officers' workloads would increase beyond their ability and the officers wouldn't have opportunities to advance their skills. The constructed customer satisfaction structure can be used to choose the variables to be intervened. The intervention variables are: registration socialization, non-evaluation registration, officer, and reward. The well-mapped socialization program can increase customer awareness of the registration requirement. As a result of the intervention, there are increased registration requests and officer workloads. Furthermore, to respond to the increase in registration requests, non-evaluation and increasing the number of officers might be used. In addition, intervention in the form of reward also could contribute as a motivation for officers to enhance their performance. The intervention of these variables can be used for a series of ongoing processes and can be used to support leaders in making decisions.

Peran Industri Logistik terhadap Keamanan Peredaran Obat dan Makanan Dewa Gede Bayu Rastika; Novi Giritikawati; Adin Wira Pramudita
Eruditio : Indonesia Journal of Food and Drug Safety Vol 3 No 1 (2022): Edisi Desember
Publisher : Badan Pengawas Obat dan Makanan

Along with the increasing growth of e-commerce in Indonesia, it will have an impact on the increasing need for a fast and efficient logistics industry both domestically and across national borders. This increase in growth is in line with the increase in the distribution of illegal food and drugs in the territory of the Republic of Indonesia based on cyber patrol reports that conducted by Indonesian FDA. So, this analysis was prepared to determine the role of the logistics industry in the safety of drug and food distribution. In addition, this analysis was prepared to identify and provide recommendations about forms of cooperation that could be carried out between Indonesian FDA and stakeholders in the logistics industry in the scheme of prevention, tracing, and investigation of criminal acts in the field of Food and Drugs. This analysis was compiled qualitatively by conducting a literature study and seeking information through data that held by the Indonesian FDA such as law enforcement data, case susceptibility data, and the implementation data of the memorandum of agreement between Indonesian FDA and the logistics industry. Through this analysis, it is known that the logistics industry contributes to the Indonesian economy through indicators of Gross Domestic Product (GDP) in the transportation and warehousing sector. In addition, it is known that the circulation of illegal drugs and food by using the mode of utilizing logistics services is still occurs in Indonesia in line with the strategic role of logistics services as a delivery service provider in e-commerce or other based buying and selling transactions media. Based on this analysis, there are recommendations to intensify the collaboration and coordination between the Indonesian FDA and stakeholders in the logistics service sector to reduce the circulation of illegal drugs and food by using the mode of utilizing logistics services.

Analisis Potensi Peredaran Vaksin Corona Virus Disease-19 (COVID-19) Palsu di Indonesia Rinukti, Ndaru Sindi; Rastika, Gede Bayu Rastika; Triwinanti, Neti
Eruditio : Indonesia Journal of Food and Drug Safety Vol 3 No 2 (2023): Edisi Juni
Publisher : Badan Pengawas Obat dan Makanan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54384/eruditio.v3i2.111

During the COVID-19 pandemic, Indonesian government has done various efforts to overcome the spread of COVID-19 outbreak, some of them are by accelerating the procurement of COVD-19 vaccine and conducting vaccination in Indonesia. However, there are several potential threats that may occur, one of them is potential entry or production of falsified COVID-19 vaccines in Indonesia. This analysis identifies the potential distribution of falsified COVID-19 vaccines in Indonesia and strategic role of Indonesian Food and Drug Authority (Indonesian FDA) to prevent its distribution. This analysis applies qualitatitve methods by using literature review correlated with relevant case studies about the finding of falsified COVID-19. The result shows that falsified COVID-19 vaccines have been found in several countries such as China, Mexico, Poland, Uganda, India, Myanmar and Islamic Republic of Iran using various modes including promotion through internet. Furthermore, sales of used COVID-19 vaccine vial also found in internet especially in darkweb, which can increase the potential for counterfeiting COVID-19 vaccine. In Indonesia, the case of falsified vaccine occurred in 2016 for Measles Vaccine, Polio Vaccine, Hepatitis B Vaccine, Tetanus Vaccine, and BCG Vaccine by refilling empty used vaccine vial using intravenous infusion fluid and antibiotics. According to that case and conditions, the case of counterfeiting COVID-19 vaccine may occur in Indonesia either through the misuse of vial waste or using the other modes considering similar case in 2016. Indonesian FDA plays important role to ensure the integrity of COVID-19 vaccine supply chain, including its vial waste handling to prevent counterfeiting that endangers public health.

Studi dan Karakterisasi Bahan Baku Resorsinol sebagai calon Baku Pembanding dan Pengembangan Metode Analisis Penetapan Kadar Resorsinol dalam Bahan Baku Isnaeni, Neni; Dwirini, Nurul
Eruditio : Indonesia Journal of Food and Drug Safety Vol 3 No 2 (2023): Edisi Juni
Publisher : Badan Pengawas Obat dan Makanan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54384/eruditio.v3i2.121

Resorcinol is often misused for antiacne cosmetics. Corresponding to Indonesian FDA regulation, it is only allowed for hair dyes, hair lotion, and shampoo. Reference standard and analytical method of Resorcinol are needed for strengthening capability and capacity of Indonesian FDA for post-market controlling of cosmetics in Indonesia. Therefore, this research developed a reference standard by study and characterization and an analytical method for assay Resorcinol in raw material. Characterization of Resorcinol raw material using infrared spectrophotometry and HPLC-PDA, purity testing with TLC, HPLC, and DSC, homogeneity testing and assay by HPLC-PDA. Development analytical method for assay of Resorcinol was performed using an HPLC - PDA system with Waters Atlantis T3-C18 (5µm, 250 x 4.6 mm) column. The column temperature was set at 25°C. The mobile phase consists of ortho-phosphoric acid 0.085% pH 3 and methanol (50:50 v/v), delivered at a 1.0 mL/min flow rate. Detection was carried out at 274 nm. Resorcinol characterization using infrared spectrophotometry showed the presence of aromatic C-H bond functional groups (3100 – 3000 cm-1), C-H bonds (1374 and 773 cm-1), C-OH bonds (1311-1298, 1166; 1151 and 460 cm-1), C-C bonds (1608 and 1490 cm-1), aromatic rings (543 cm-1), and meta di-substituted ring groups (842 and 739 cm-1). Purity testing by TLC and HPLC were obtained that no spots or other peaks detected, indicating that the material has high purity. Purity by DSC of 99.05% and melting point of 109.41°C. The sample was homogenous with a content of 99.28% on a dried basis. Furthermore, the developed method has a linear range of 0.1 – 0.3 mg/mL at a coefficient correlation of 0.9999 and Vx0 of 0.5%. The limit of detection is 0.11 µg/mL, while the limit of quantification is 0.34 µg/mL and accuracy (% bias) of 0.10%. All validation parameters have met the requirement. These results meet the criteria for the candidate of a reference standard and the developed method is accurate, reliable, and valid so it can be applied to determine Resorcinol in raw material.

Identifikasi Efedrin dan Pseudoefedrin Sediaan Padat dengan Metode Ultra Performance Liquid Chromatography dan High Performance Liquid Chromatography Ichsan, Dewi Susetiyany; Ebtasari , Ma'rifah
Eruditio : Indonesia Journal of Food and Drug Safety Vol 3 No 2 (2023): Edisi Juni
Publisher : Badan Pengawas Obat dan Makanan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54384/eruditio.v3i2.130

Ultra Performance Liquid Chromatography (UPLC) is an analytical separation that maintains the practicality and principles of High-Performance Liquid Chromatography (HPLC) by increasing analysis speed, sensitivity, and resolution. The methods used for the identification of ephedrine and pseudoephedrine have been carried out using HPLC according to MA PPOMN 07/NA/2010 from the National Quality Laboratory of Drug and Food (NQCLDF). The aim of the study was to assess the superiority of the UPLC method compared to HPLC in the evaluation of ephedrine and pseudoephedrine solid dosage forms. UPLC used UPLC Waters with PDA detector at wavelength 210 nm, Aqquity column UPLC® BEH C18 (50 x 2.1 mm) with particle size 1.7 μm, mobile phase of sodium lauryl sulfate solution 25 mM and acetonitrile (60:40), flow rate 0.3 ml/min, injection volume 1 μL. Comparative parameters used in the validation of ephedrine and pseudoephedrine compounds by UPLC and HPLC methods are specificity and selectivity. The validation of the UPLC method shows the retention time for ephedrine and pseudoephedrine at minutes 3,288 and 3,048 with an RSD retention time of 0.3% and an area of 0.5%. The resolution between ephedrine and pseudoephedrine was 1.9. The length of analysis time is 27 minutes on HPLC and 6 minutes on UPLC. Based on the results of this study, the UPLC method can be used as an alternative to determine ephedrine and pseudoephedrine in solid preparations with the advantages of faster, better resolution, fewer mobile phase, reference standard and samples and shorter workload than HPLC

Analisis Kepuasan Pelanggan Registrasi Pangan Olahan Menggunakan Customer Satisfaction Index (CSI) dan Importance Performance Analysis (IPA) Thamrin, Emitha; Damayanti, Suci
Eruditio : Indonesia Journal of Food and Drug Safety Vol 3 No 2 (2023): Edisi Juni
Publisher : Badan Pengawas Obat dan Makanan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54384/eruditio.v3i2.143

Kualitas pelayanan publik merupakan indikator utama dalam penyelenggaraan pemerintah yang baik. Sebagai salah satu unit teknis penyelenggara pelayanan publik bidang registrasi pangan olahan di Badan POM, Direktorat Registrasi Pangan Olahan (Dit.RPO) berupaya meningkatkan kualitas pelayanannya dengan melakukan evaluasi kinerja pelayanan publik. Evaluasi diukur secara berkala melalui survei kepuasan pelanggan. Rekomendasi hasil survei sangat membantu unit dalam mengambil kebijakan yang tepat untuk melakukan perbaikan. Tulisan ini bertujuan menganalisis data survei kepuasan pelanggan Dit.RPO yang telah dilakukan pada tahun 2021, membandingkannya dengan hasil survei tahun 2020 dan memberikan rekomendasi kebijakan yang diperlukan untuk meningkatkan kualitas pelayanan. Analisis dikaitkan dengan pelayanan registrasi yang dilakukan secara online di tengah situasi pandemi Covid 19. Kepuasan pelanggan diukur dan dianalisis menggunakan metode Customer Satisfaction Index (CSI) dan Importance Performance Analysis (IPA). Hasil pengolahan data survei menunjukkan indeks kepuasan pelanggan tahun 2021 adalah 77,41 dengan kualitas pelayanan Baik (B) berdasarkan Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi No 14 Tahun 2017 tentang Pedoman Penyusunan Survei Kepuasan Masyarakat Unit Penyelenggara Pelayanan Publik. Sedangkan berdasarkan metode CSI yang dikembangkan oleh Ekloè f dan Anders Westlund (1998) nilai indeks kepuasan pelanggan adalah 77,42. Adapun analisis kuadran IPA menunjukan prioritas perbaikan oleh manajemen adalah bagaimana agar pelanggan mudah memahami dan memenuhi persyaratan pendaftaran pangan olahan, mengakses media informasi dan mengetahui status pendaftaran. Pelaku usaha mengalami kesulitan pada faktor tersebut sebagai dampak dari pelayanan yang dilakukan secara online selama pandemi Covid 19. Sejalan dengan perbaikan situasi setelah pandemi maka layanan tatap muka di loket pelayanan pandemi sudah dapat dimulai kembali. Bagi pelaku usaha mikro kecil (UKM), perlu dilakukan pendampingan. Selain itu juga perlu disediakan desk registrasi secara offline dan online, dilakukan sosialisasi tatacara registrasi pangan melalui kegiatan bimbingan teknis, coaching clinic bagi registration officer usaha pangan olahan.

Pengaruh Kehadiran Apoteker Terhadap Pengelolaan Obat Pada Apotek di Provinsi Banten Hartuti, Wiwi; Sasongko, Rhatih Eka
Eruditio : Indonesia Journal of Food and Drug Safety Vol 3 No 2 (2023): Edisi Juni
Publisher : Badan Pengawas Obat dan Makanan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54384/eruditio.v3i2.146

Drug management under applicable guidelines greatly supports the establishment of quality pharmaceutical care to assure the availability of safe, qualified, useful and affordable pharmaceutical products, medical devices, and medical consumables. Generally, the pharmacy cares is are related to presence of pharmacist which is not based on applicable guidelines. In facts, there is an indication that the presence of pharmacists in pharmacy cares have been low. Previous studies showed the percentage of pharmacist attendance at the pharmacy cares was inadequate and it had an affect on pharmaceutical services. There are three aims of this study namely: (1) to obtain data of the pharmacist’s presence at pharmacy cares in Banten Province, (2) to investigate the correlation of the pharmacist's presence and drug management at the pharmacy cares, and (3) to gain information about the implementation of drug management in pharmacy cares based on BPOM Regulation No. 24 of 2021. The study was conducted using sample data of surveillance inspection of pharmacy cares in several districts/cities located in Banten Province from February 2020 to December 2021. Data analysis was processed using the Spearman correlation test quantitative analysis method with SPSS type 26. This study showed that the presence of pharmacists at pharmacy facilities in Banten Province was 36.25% (58 of 160 pharmacists). Spearman correlation test concludes there was a positive correlation between pharmacist presence and drug management at the pharmacy cares. Drug management in pharmacy cares under BPOM Regulation Number 24 of 2021 was insufficient in drug procurement, transfer, and storage aspects. The three highest findings in the critical category were drug procurement (14,38%), drug transfer (9,38%), and drug storage (3,13%). The three highest findings in the major category were drug storage (61,88%, drug procurement (50,63 %), and drug recording report (46,25%). Drug management in pharmacies was pharmacists' responsibility, but inadequate pharmacists' presence had an impact on discrepancy of drug management between the guidelines.

Validasi Metode Analisis Kadar Okratoksin A pada Biji Pala (Myristica fragrans Houtt) secara Kromatografi Cair Kinerja Tinggi hernawaty, Hernawaty; Nurdiana, Indah
Eruditio : Indonesia Journal of Food and Drug Safety Vol 3 No 2 (2023): Edisi Juni
Publisher : Badan Pengawas Obat dan Makanan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54384/eruditio.v3i2.147

Nutmeg (Myristica fragrans Houtt) is a superior commodity that is in demand by the European Union, and to enter the export market of the European Union, nutmeg commodities must meet several regulations and requirements, which can be grouped into Legal Requirements and Non-Legal Requirements. On April 1, 2020, there was an additional regulation in the form of the maximum level of Ochratoxins A contained in nutmeg that is allowed is 15 g/kg (EUR-Lex, 2020). So far, an assay of ochratoxin A has not been reported for the scope of nutmeg. Ochratoxin A analysis generally applies the AOAC test method ch.49.6.64 (Assessment of ochratoxin levels in barley) and the AOAC test method Ch 49.6.028 (Assessment of ochratoxin A levels in green coffee), but this method is known to be non-specific for nutmeg because of its spectral characteristics. Ochratoxin A in samples. The purpose of this study was to obtain a valid analytical method for determining levels of ochratoxin A in nutmeg seeds so that it can be widely applied as an important step in meeting the requirements of foreign export standards for ochratoxin A-free nutmeg products. The data used is primary data validation of the analytical method using an HPLC fluorescent detector. Samples were extracted using organic solvents, with PBS pH 7.4 dilution passed to the Immuno Affinity Column (IAC) and eluted with acetic acid-methanol (2:98) and water. The validation results showed specific specificity for nutmeg, linearity 0.9998588 and Vxo 1.40%, RSD precision 2.02%, accuracy 84-87% by adding a certain amount of analyte to the sample matrix to obtain recovery, detection limit 1.59 g/kg and the quantitation limit was 5.82 g/kg. This validated analytical method meets the criteria and can be used to determine levels of ochratoxin A in nutmeg seeds.

Tinjauan Kriminologis Terhadap Modus Baru Peredaran Psikotropika dan Obat-Obat Tertentu Melalui Toko Kosmetik Primananda, Adhika; Giritikawati, Novi; Bayu Rastika, Dewa Gede
Eruditio : Indonesia Journal of Food and Drug Safety Vol 4 No 1 (2023): Edisi Desember
Publisher : Badan Pengawas Obat dan Makanan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54384/eruditio.v4i1.149

A new modus operandi (M.O.) has been identified in the illegal distribution of psychotropics and certain frequently abused drugs (OOT), that is, by using cosmetic shops as a distribution facility. This study aims to describe this phenomenon and provide intervention recommendations. The study was conducted using a qualitative method, which involved collecting secondary data through administrative data and news tracking. The data was then verified through interviews with relevant parties and field observations. The data collected showed increasing cases in at least three provinces: DKI Jakarta, Banten, and West Java. The M.O. is characterized by the high traffic of male teenagers who transact quickly at cosmetic shops with motorcycles on standby. The shops usually sell a small number of cosmetics that are dusty or expired and compacted on the storefront to cover drugs. An exciting finding was that a specific regional community played a role in the development of this M.O. However, the authorities' actions have not been effective, as several shops that have been prosecuted have committed violations again. If examined from a criminological perspective, one of the reasons why perpetrators choose to sell drugs illegally is due to the perpetrator's adaptation to anomie conditions, where expectations of success and wealth are difficult to achieve by conventional means. In pursuing these expectations, perpetrators make rational decisions to maximize profits and minimize costs/risks. Regional community groups are also formed because of rational choices and become a cultural model of organized crime groups.

Validasi Metode Analisis Penetapan Kadar 4-Amino-3-Nitrophenol Dalam Pewarna Rambut Oksidator Prabaning Budi, Hasti Kusuma; Zahara, Zahara
Eruditio : Indonesia Journal of Food and Drug Safety Vol 4 No 1 (2023): Edisi Desember
Publisher : Badan Pengawas Obat dan Makanan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54384/eruditio.v4i1.164

4-amino-3-nitrophenol (C6H6N2O3) has been widely used as an oxidative hair colourant. This compound was a structural isomer of 2-amino-4-nitrophenol (2,4-ANP) and 2-amino-5-nitrophenol (2,5-ANP). All of these compounds have different regulations in Indonesia. The maximum concentration of 4-amino-3-nitrophenol in oxidative hair colourants was 1.5% after being mixed with oxidator agents. Otherwise, 2-amino-4-nitrophenol and 2-amino-5-nitrophenol were prohibited substances contained in cosmetic products. Therefore, it was essential to validate the method to differentiate all these three compounds with a resolution of more than 1.5. The High-Performance Liquid Chromatography with Photo Diode Array Detector using octadecylsilane (C18) column (250 mm x 4.6 mm and 5 μm particle size) has been developed and validated. Acetonitrile HPLC grade and 0.05 M acetic buffer with pH 5.9 (20:80) have been used as mobile phase isocratically. The flow rate and column temperature were 1.0 ml/minute and 40oC, respectively. The validation result showed good linearity, with the correlation coefficient of the method being 1.0. The method is also selective in differentiating all three compounds and is specific to the methylparaben compound. The precision data on the concentration of 3.68 μg/ml, 14.70 μg/ml and 18.38 μg/ml was 0.59%, 1.92% and 0.68% respectively. The percent recovery of this method on the same concentration above was 100.17-100.91, 99.06-100.39 and 100.38-101.05, respectively. The limit quantitation of this method was 0,07%. All validation parameters of the method have met the requirement so that the analysis method for determination of 4,3-ANP has been proven to be selective, accurate and reliable.

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Contact Name
Listia Ningsih

Contact Email
listia.n@pom.go.id

Phone
+6281395105898

Journal Mail Official
eruditi@pom.go.id

Editorial Address
Gedung Batik Lt.5 - Badan POM Jl. Percetakan Negara No. 23 Kel. Johar Baru, Kec. Johar Baru, Jakarta Pusat 10560

Location
Kota adm. jakarta pusat,

Dki jakarta

INDONESIA

Abstract

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Abstract

Abstract

Abstract

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Listia Ningsih

Contact Email listia.n@pom.go.id

Phone +6281395105898

Journal Mail Official eruditi@pom.go.id

Editorial Address Gedung Batik Lt.5 - Badan POM Jl. Percetakan Negara No. 23 Kel. Johar Baru, Kec. Johar Baru, Jakarta Pusat 10560

Location Kota adm. jakarta pusat, Dki jakarta INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Listia Ningsih

Contact Email
listia.n@pom.go.id

Phone
+6281395105898

Journal Mail Official
eruditi@pom.go.id

Editorial Address
Gedung Batik Lt.5 - Badan POM Jl. Percetakan Negara No. 23 Kel. Johar Baru, Kec. Johar Baru, Jakarta Pusat 10560

Location
Kota adm. jakarta pusat,

Dki jakarta

INDONESIA