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Business and Enterpreneurship Journal (BEJ)
Published by UNIVERSITAS MITRA INDONESIA
ISSN : -     EISSN : 27458547     DOI : https://doi.org/10.57084/bej.v4i1
Core Subject : Economy,
Economics, Econometrics & Finance
Focus and Scope Focus dan Scope Jurnal : Finance Management (Manajemen Keuangan) Operation Management (Manajemen Operasi) Human Resource and Knowledge Management (Manajemen Sumber Daya Manusia dan Pengetahuan) Marketing Management (Manajemen Pemasaran) Strategic Management (Manajemen Strategis) Management Information System (Sistem Informasi Manajemen) corporate governance (Tata kelola perusahaan) Production and operations management (Manajemen produksi dan operasi) Consumer behavior (Perilaku konsumen) service marketing (pemasaran layanan) Management accounting (Akuntansi manajemen) business planning (Perencanaan bisnis) Tax (Pajak) Behavioral aspects in business (Aspek perilaku dalam bisnis) Small business business management (Manajemen bisnis usaha kecil) Retail trade (Perdagangan ritel) small and medium micro business economics (Ekonomi umkm) Trade in goods and services (Perdagangan barang dan jasa) Management risk (Manajemen Resiko) Indonesia stock exchange (Bursa Efek Indonesia) Fintech Business model (Model Bisnis) Entrepreneurship (Kewirausahaan) E-Bisnis Fundamental Ecosystem Business (Bisnis Ekosistem) Innovation management (Manajemen inovasi)
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 92 Documents
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Analisis Kepuasan Pelanggan Dalam Meningkatkan Kualitas Pelayanan Jasa Pada Kantor Notaris – PPAT Sulastri, S.H., M.Kn Di Kabupaten Klaten Pujiastuti, Sekar Ayu; Yani, David Ahmad
Business and Enterpreneurship Journal (BEJ) Vol 6, No 2 (2025)
Publisher : Universitas Mitra Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57084/bej.v6i2.1974

Abstract

This study aims to determine how customer satisfaction improves the quality of service at the Notary Office - PPAT Sulastri, S.H., M.Kn in Klaten Regency. This study aims to improve service at the Notary Office - PPAT Sulastri, S.H., M.Kn to be better in the future and to determine the aspects that influence customer satisfaction in improving service at the Notary Office - PPAT Sulastri, S,H., M.Kn. The type of research used is qualitative description with data collection techniques using observation techniques, interviews and documentation studies. Data analysis techniques using the flow analysis model. The results of this study indicate that the quality of service at the Notary Office - PPAT Sulastri, S.H., M.Kn is quite satisfactory and in accordance with the services available, both making authentic deeds and making land deeds. The quality of service is acceptable to various groups because the employee's work steps can be understood when carrying out their duties, only there are some things that need to be fixed such as employee negligence due to the lack of customer files that hinder the process of files which automatically makes the service a little longer than the initial agreement.Keywords: Customer Satisfaction, Service Quality, and Service. 
Analisis Pengaruh Kinerja Karyawan Terhadap Kepuasan Pelanggan di Mitra Bangunan Dion Putra Wonogiri Sholihah, Atika Nur Maratu; Yani, David Ahmad
Business and Enterpreneurship Journal (BEJ) Vol 6, No 2 (2025)
Publisher : Universitas Mitra Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57084/bej.v6i2.1975

Abstract

The background of this research is that every business competitor wants success in managing business. In order to remain superior and innovate, company is required to meet the wants and needs and quality of service to customers. That way customers feel satisfied and valued so they are willing to become regular customers. This study has aim of observing  influence of employee performance Dion Putra Building Partners on its customers. To describe and explain in detail the effect of employee performance in the store on customer satisfaction, this study uses descriptive method with a survey approach. The measuring instrument used is Likert scale with the independent variable employee performance and dependent variable customer satisfaction. Collection techniques by distributing questionnaires and interviewing 15 respondents. Data analysis used in this study is validity test, reliability test and analysis, then the coefficient of determination is carried out to determine the effect of employee performance on customer satisfaction. Validity test shows that the research is valid. Reliability test shows that the research is reliable. Regression analysis results show an F value of 181.336 with a significance of 0.000 and coefficient of determination of 0.928 (92.8%). With this research if customers are dissatisfied with the service, store employees can improve service quality and find solutions to what efforts can improve quality of service to customers. Keywords : Customer satisfaction, performance, service quality

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