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DEDDY IBRAHIM RAUF
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INDONESIA
(JUMPER)
Published by PT. Maju Malaqbi Makkarana
ISSN : -     EISSN : 29883784     DOI : 10.59971/jumper
Core Subject : Economy, Humanities, Social,
Humanities Economics, Econometrics & Finance Social Sciences
Journal Management & Economics Review : JUMPER is a journal for publishing research results on business decisions, processes and activities in actual business settings. Theoretical and empirical advances in buyer behavior, finance, organizational theory and behavior, marketing, risk and insurance and international business are regularly evaluated. Published for executives, researchers and scholars, the Journal helps apply empirical research to practical situations and theoretical findings to the realities of the business world.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 5 Documents
 1 
Search results for , issue "vol. 3 no. 12 (2026): june" : 5 Documents clear
The Impact of Principal Leadership Style, Organizational Culture, Teacher Motivation, and Work Discipline on School Effectiveness Mochamad Irfan; Istiarsyah; Gamar Al Haddar; Sederhana Zai
Journal Management & Economics Review (JUMPER) Vol. 3 No. 12 (2026): June
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v3i12.1145

Abstract

This study aims to examine the impact of principal leadership style, organizational culture, teacher motivation, and work discipline on school effectiveness. Using a quantitative approach with an explanatory research design, data were collected through a structured questionnaire distributed to 200 teachers in primary and secondary schools in West Bandung Regency, Indonesia. The data were analyzed using descriptive statistics, validity and reliability tests, classical assumption tests, and multiple linear regression analysis. The results reveal that principal leadership style, organizational culture, teacher motivation, and work discipline all have positive and significant effects on school effectiveness, both partially and simultaneously. Among these variables, teacher motivation is identified as the most influential factor in improving school effectiveness. The coefficient of determination indicates that 61.1% of the variance in school effectiveness is explained by the four independent variables, while the remaining 38.9% is influenced by other factors. These findings highlight the importance of adopting an integrated management approach that emphasizes effective leadership, a strong organizational culture, high teacher motivation, and disciplined work practices to enhance school performance. The study provides practical implications for school leaders and policymakers in developing strategies to improve educational quality and institutional effectiveness.
Examining the Effects of Social Media Engagement, Electronic Word of Mouth (e-WOM), Brand Image, and Purchase Intention in Online Service Industries Luqman Abdulloh Mahmuda; Latifa Dinar Rahmani Hakim; Ana Fitriyatul Bilgies; Umi Nur Solikah
Journal Management & Economics Review (JUMPER) Vol. 3 No. 12 (2026): June
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v3i12.1147

Abstract

This study aims to examine the effects of social media engagement and electronic word-of-mouth (e-WOM) on purchase intention in online service industries, with brand image serving as a mediating variable. A quantitative research approach with a causal design was employed, and data were collected through an online survey from 240 respondents who actively use social media and online service platforms. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that social media engagement and e-WOM have significant positive effects on both brand image and purchase intention. Additionally, brand image has a strong positive influence on purchase intention and significantly mediates the relationships between social media engagement, e-WOM, and purchase intention. These findings highlight the critical role of digital interaction and online consumer communication in shaping brand perception and driving purchasing behavior. The study provides practical implications for businesses to enhance customer engagement, manage online reviews effectively, and strengthen brand image to increase consumer purchase intention in competitive digital markets.
Analyzing the Role of Organizational Culture, Training Effectiveness, Emotional Intelligence, and Employee Motivation on Team Performance Fitri Melawati
Journal Management & Economics Review (JUMPER) Vol. 3 No. 12 (2026): June
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v3i12.1149

Abstract

This study aims to analyze the role of organizational culture, training effectiveness, emotional intelligence, and employee motivation on team performance. A quantitative research approach with a cross-sectional survey design was employed, involving 250 employees working in team-based organizational environments. Data were collected using structured questionnaires measured on a five-point Likert scale and analyzed using Structural Equation Modeling with the Partial Least Squares (PLS-SEM) method. The results indicate that all four variables—organizational culture, training effectiveness, emotional intelligence, and employee motivation—have a positive and significant effect on team performance. Among these, employee motivation and emotional intelligence were found to have the strongest influence, highlighting the importance of psychological and behavioral factors in driving team effectiveness. Organizational culture and training effectiveness, while significant, serve as foundational elements that support the development of individual capabilities. The model demonstrates strong explanatory power, suggesting that the integration of organizational and individual factors provides a comprehensive understanding of team performance. This study contributes to the literature by offering an integrated framework and provides practical implications for organizations to enhance team performance through cultural development, effective training, and employee-focused strategies.
The Influence of Service Quality, Customer Experience, Perceived Value, and Brand Trust on Customer Loyalty in Digital Service Platform Milcha Handayani Tammubua; Irwan Ardiansah; Sugeng Riyadi; Reza Fauzi Nazar
Journal Management & Economics Review (JUMPER) Vol. 3 No. 12 (2026): June
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v3i12.1235

Abstract

The rapid growth of digital service platforms has intensified competition among service providers, making customer loyalty a critical factor for achieving long-term business success. This study aims to examine the influence of service quality, customer experience, perceived value, and brand trust on customer loyalty in digital service platforms. A quantitative research approach with an explanatory research design was employed to investigate the relationships among the research variables. Data were collected through a structured questionnaire using a five-point Likert scale and distributed to users of digital service platforms through purposive sampling. The collected data were analyzed using descriptive statistics, reliability testing, validity testing, and multiple linear regression analysis. The findings indicate that service quality, customer experience, perceived value, and brand trust each have a positive and significant influence on customer loyalty. Simultaneously, these four variables significantly explain customer loyalty, indicating that they collectively contribute to customers' intentions to continue using digital service platforms. Among the independent variables, brand trust was identified as the strongest predictor of customer loyalty, followed by customer experience, service quality, and perceived value. These findings suggest that fostering customer loyalty requires organizations to focus not only on delivering high-quality services but also on creating positive customer experiences, enhancing customers' perceived value, and building strong brand trust through reliable and secure digital services. The study contributes to the marketing and consumer behavior literature by providing empirical evidence regarding the determinants of customer loyalty in digital service platforms and offers practical implications for managers seeking to improve customer retention and long-term business performance.
Governance-Risk Decoupling: Operational Risk Management, Board Independence, and Operational Resilience in Ghanaian Banks: An EmergingMarket Perspective Patrick Boamah; Richmell Baaba Amanamah; Rabiatu Kamil
Journal Management & Economics Review (JUMPER) Vol. 3 No. 12 (2026): June
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v3i12.291

Abstract

In an era of economic shocks, digital disruptions, and escalating systemic risks, operational resilience has become a critical determinant of stability and trust in the banking system. This study investigates the key drivers of operational resilience in Ghanaian commercial banks, an emerging-market context where governance models may differ from Western norms. The research employs an exploratory sequential mixed-methods design. Initial qualitative phase involved in-depth interviews with ten senior risk and governance experts, analyzed via thematic analysis. The subsequent quantitative phase surveyed 384 banking professionals. Covariance-based structural equation modeling (SEM), incorporating an integrated interaction term, was used to test relationships. Strong Operational Risk Management (ORM) emerges as the most powerful driver of operational resilience. Board Independence shows only a modest direct positive effect. Notably, higher board independence slightly weakens the positive impact of ORM on resilience (significant negative interaction), indicating governance–risk decoupling. In this context, genuine resilience stems primarily from deep operational capabilities rather than formally independent boards; ceremonial adoption of independence, disconnected from day-to-day risk processes, can subtly undermine resilience. Drawing on the Resource-Based View, Risk Governance Theory, and Institutional Theory, this paper provides evidence-based insights into why Western-style board independence may not translate effectively to emerging financial systems like Ghana's. It challenges the universal application of such governance models and highlights the primacy of embedded operational risk capabilities for true resilience, offering practical implications for regulators, bank leaders, and governance reformers in developing economies.

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