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Usman Jayadi
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INDONESIA
International Journal of Economics, Management and Accounting
Published by CV. LAFADZ JAYA
ISSN : -     EISSN : 29887615     DOI : -
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
International Journal of Economics, Management and Accounting (IJEMA) | ISSN (e): 2988-7615 publishes research articles related to Economics, Management and Finance. The research studies that are acceptable for publication in this journal are: Economics: development economics, applied economics, monetary economics, public economics, industrial economics, international and regional economics, natural resource economics, human resource economics, and sharia economics). Management: Strategic Management, Marketing Management, Public Relations Management, Sales Management, Procurement Management, Finance and Accounting Management, Human Resources Management, Technology and Information Management, R&D Management, Engineering Management, Project Management, Risk Management, Change Management). Accounting: Financial Accounting, Auditing, Management Accounting, Cost Accounting, Tax Accounting, Budgeting, Governmental Accounting, and Accounting System.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 456 Documents
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The Effect of Hospital Brand Image and Patient Trust on Patient Satisfaction Irene Olivia Salim; Vip Paramarta; Kosasih Kosasih; Farida Yuliaty
International Journal of Economics, Management and Accounting (IJEMA) Vol. 3 No. 10 (2026)
Publisher : Lafadz Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ijema.v3i10.425

Abstract

Patient satisfaction is an important indicator of healthcare service quality and hospital performance. This study aims to examine the effect of Hospital Brand Image and Patient Trust on Patient Satisfaction. A quantitative approach with an explanatory research design was employed in this study. Data were collected through questionnaires distributed to 250 patients at Hospital X using a purposive sampling technique. The research instrument was tested for validity and reliability, while data analysis was conducted using multiple linear regression with the support of IBM SPSS Statistics. The results indicate that Hospital Brand Image has a positive and significant effect on Patient Satisfaction. In addition, Patient Trust also has a positive and significant effect on Patient Satisfaction. Simultaneously, Hospital Brand Image and Patient Trust significantly influence Patient Satisfaction, indicating that both factors play important roles in shaping patients' healthcare experiences. These findings highlight the importance of strengthening hospital reputation and developing patient trust as strategic efforts to improve satisfaction and maintain sustainable relationships with patients.
The Influence of Medical Staff Communication Skills Training and Patient Satisfaction on Medical Team Performance at Permata Husada Hospital, Yogyakarta Yustika Dian Primasari; Kosasih Kosasih; Ayu Laili Rahmiyati; Vip Paramarta
International Journal of Economics, Management and Accounting (IJEMA) Vol. 3 No. 11 (2026)
Publisher : Lafadz Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ijema.v3i11.427

Abstract

This study aims to analyze the effect of medical staff communication skills training and patient satisfaction on medical team performance at Permata Husada Hospital, Yogyakarta. The research employs a quantitative approach using a survey method administered to outpatient and inpatient patients selected through purposive sampling. Data were analyzed using multiple linear regression after passing validity and reliability tests. Descriptively, respondents’ perceptions of the three variables indicate a positive trend, with the majority categorizing communication skills, satisfaction, and team performance at a high level. Hypothesis testing reveals that communication training has no significant partial effect on medical team performance (β = –0.005; p = 0.731). Conversely, patient satisfaction has a positive and significant effect (β = 0.084; p = 0.004). Simultaneously, both independent variables significantly influence team performance (F = 4.381; p = 0.013), although the coefficient of determination is relatively low (R² = 0.025). These findings confirm that communication serves as an indirect foundation, whereas patient satisfaction acts as the primary indicator of performance assessment within Yogyakarta’s competitive private healthcare market. It is recommended that hospital management improve training consistency, particularly during peak hours and for elderly patients, and prioritize patient satisfaction as a strategic lever for service differentiation and continuous quality improvement aligned with patient expectations.
The Effects of Early Disruption Detection Capability and Resource Flexibility on Hospital Operational Resilience Bunga Aulya Rahmi; Farida Yuliaty
International Journal of Economics, Management and Accounting (IJEMA) Vol. 3 No. 11 (2026)
Publisher : Lafadz Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ijema.v3i11.428

Abstract

Hospital operational resilience is essential for maintaining the continuity and quality of healthcare services when hospitals face unexpected disruptions. This study aims to examine the effects of early disruption detection capability and resource flexibility on hospital operational resilience. A quantitative research approach was employed, using a survey method to collect data from hospital respondents. The data were analyzed using multiple linear regression, supported by F-test, t-test, and coefficient of determination (R²) analysis. The results of the F-test show that early disruption detection capability and resource flexibility simultaneously have a significant effect on hospital operational resilience, with an F-value of 10.684 and a significance value of 0.000. The partial test results indicate that early disruption detection capability has a positive and significant effect on hospital operational resilience, with a regression coefficient of 0.421, t-value of 2.763, and significance value of 0.010. Resource flexibility also has a positive and significant effect, with a regression coefficient of 0.356, t-value of 2.391, and significance value of 0.024. The coefficient of determination (R²) of 0.442 indicates that the two independent variables explain 44.2% of the variation in hospital operational resilience, while the remaining 55.8% is explained by other factors outside the research model. These findings suggest that strengthening hospitals' ability to detect potential disruptions early and improving flexibility in managing resources can contribute to enhancing operational resilience and supporting the continuity of hospital operations.
Voter Political Participation in the 2024 Poso Regency Regional Election Wiliam Otniel Malala; Irwan Waris; Siti Chaeriah Ahsan
International Journal of Economics, Management and Accounting (IJEMA) Vol. 3 No. 12 (2026)
Publisher : Lafadz Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ijema.v3i12.429

Abstract

Voter political participation is an important indicator for assessing the quality of democracy at the local level. This study aims to analyze factors associated with the decline in voter participation in the 2024 Poso Regency regional election, identify efforts by the government and election administrators to increase participation, and examine public understanding of direct regional elections. The study employed a qualitative descriptive approach. Data were collected through observation, interviews, and documentation. Informants included voters, people who did not vote, election administrators, and government agencies responsible for population administration. Data were analyzed through data reduction, data display, and conclusion drawing. The findings show that voter turnout in the 2024 Poso Regency regional election reached 67.50%, with 122,743 voters casting ballots out of 181,852 registered voters. This was lower than the 79% recorded in the 2020 regional election and the 75.41% recorded in the 2024 general election. The decline was associated with a political culture that is not yet fully participatory, voter fatigue caused by elections held within the same year, perceptions of the electoral process, voter-list updating issues, limited access to civil registration documents, changes in regulatory information, and limited information about candidates. Increasing participation requires sustained political education, improved voter-data quality, more accessible civil registration services, consistent information, transparent electoral administration, and stronger public engagement.
Library Transformation Strategies Based on Social Inclusion to Improve Literacy and Community Empowerment in Parigi Moutong Regency, Indonesia Ildayani Ildayani; Mustainah M.; Dandan Haryono
International Journal of Economics, Management and Accounting (IJEMA) Vol. 3 No. 12 (2026)
Publisher : Lafadz Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ijema.v3i12.430

Abstract

This study examines the implementation of library transformation based on social inclusion and identifies strategic priorities for improving literacy and community empowerment at the Library and Archives Service of Parigi Moutong Regency, Indonesia. It employs a qualitative approach with a case-study design. Data were collected through interviews, observation, and document analysis involving 13 informants selected through purposive and snowball sampling. The data were analysed using a qualitative process informed by Creswell’s approach, Kurt Lewin’s three-stage change model, and SWOT analysis. The findings indicate that library transformation has moved beyond conventional book-lending services through literacy classes, the Motor Pintar mobile library service, Digital Reading Corners (POCADI), BI Corner, and support for village libraries. These initiatives broaden access and create opportunities for learning and skills development, although their long-term socioeconomic effects still require monitoring. Institutionalisation remains incomplete because a dedicated local regulatory framework and sustainable funding arrangements have not yet been adequately established. The reported SWOT scores are 1.58 for strengths, 0.89 for weaknesses, 1.85 for opportunities, and 0.83 for threats, producing a strategic position of (+0.69, +1.02) in Quadrant I. Recommended strategies include strengthening partnerships, expanding inclusive services, aligning literacy and skills programmes with local potential, replicating effective village-level practices, and institutionalising programmes through regulation, budgeting, and outcome monitoring.
Analysis of the Internal Control System in the Disbursement of Small Business Loans at PT Bank Mandiri Tbk, Makassar KCP, Daya Wholesale Center Aisyah Maharani; Samirah Dunakhir; Samsinar
International Journal of Economics, Management and Accounting (IJEMA) Vol. 3 No. 12 (2026)
Publisher : Lafadz Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ijema.v3i12.413

Abstract

This study aims to analyze the implementation of the internal control system in the disbursement of People’s Business Credit (KUR) at PT Bank Mandiri Tbk’s Makassar Central Wholesale Market Branch, based on the 2017 Committee of Sponsoring Organizations of the Treadway Commission (COSO) framework. This study employs a qualitative descriptive approach. Data were collected through interviews, observations, and documentation from informants involved in the People’s Business Credit disbursement process, namely the Credit Manager and Microcredit Analysts (MKA). Data analysis was conducted through the stages of data reduction, data presentation, and drawing conclusions. The research findings indicate that the internal control system for the disbursement of People’s Business Credit (KUR) at PT Bank Mandiri Tbk’s Makassar Central Wholesale Market Branch has been implemented in accordance with the five components of internal control based on the COSO framework (2017), namely Control Environment, Risk Assessment, Control Activities, Information and Communication, and Monitoring Activities. The control environment is implemented through the TIPCE work culture, a clear organizational structure, the division of duties and authorities, e-learning programs, and performance evaluations using Key Performance Indicators (KPIs). Risk assessment is conducted through document reviews, business surveys, residential surveys, credit checks via the OJK’s Financial Information Service System (SLIK), and the application of the 5C principles. Control activities are carried out through the implementation of standard operating procedures (SOPs), tiered credit approval, the application of Know Your Employee (KYE), and mechanisms for handling non-performing loans. Information and communication are supported by the use of the MANPIN (Mandiri Pintar) application, daily briefings, and coordination among work units. Meanwhile, monitoring is conducted periodically through credit quality evaluations by Credit Operations (CKO), credit document oversight, and employee performance evaluations. The implementation of these five components supports the effectiveness of the internal control system.

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