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INDONESIA
International Journal of Environment, Engineering, and Education
Published by Three E Science Institute
ISSN : -     EISSN : 26568039     DOI : https://doi.org/10.55151/ijeedu
Core Subject : Science, Education, Social, Engineering,
Civil Engineering, Building, Construction & Architecture Computer Science & IT Education Electrical & Electronics Engineering Engineering Environmental Science
The International Journal of Environment, Engineering, and Education [e-ISSN: 2656-8039] is a peer-reviewed, open-access journal that is published three times a year [in April, August, and December]; this journal provides the right platform for authors to update their knowledge, information, and share their research results with the more significant scientific community publishing research articles explaining the ecological, technical, and educational impact of research from various disciplines publishing research articles explaining the environmental, technical, and educational implications of research from multiple disciplines publishing research As an interdisciplinary scientific publication, this journal encourages collaboration between researchers, academics, practitioners, and policymakers in various sectors to develop sustainable solutions to address environmental, engineering, and educational problems and promote sustainable development.
Arjuna Subject : Umum - Umum
Articles 111 Documents
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Engineering-Oriented Transit QoS and Perceived Value: Predicting Passenger Satisfaction and Behavioral Intentions in Urban Public Transport Subkhan, Muhamad Fajar; Astuti, Endang Siti; Kusumawati, Andriani; Sunarti, Sunarti
International Journal of Environment, Engineering and Education Vol. 8 No. 1 (2026)
Publisher : Three E Science Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55151/ijeedu.v8i1.427

Abstract

The integration of technology into education has garnered significant interest, particularly for its potential to support environmental sustainability. Urban bus and bus rapid transit (BRT) systems must deliver passenger-centered service quality that is both measurable for operators and meaningful to users. However, service-quality research often relies on generic perceptual scales that are difficult to translate into actionable operational interventions. This study advances an engineering-oriented Stimulus–Organism–Response (S–O–R) framework by conceptualizing Transit Engineering Quality of Service (TE-QoS) as an actionable stimulus and examining its relationships with perceived value, satisfaction, and behavioral intention in the context of urban bus services in Indonesia. Data were collected through an offline intercept survey of Trans Jatim passengers in the Surabaya metropolitan area between June and July 2024, yielding 300 valid responses for analysis. Using CB-SEM (AMOS), the measurement model demonstrated satisfactory reliability and validity. The structural results indicate that perceived value strongly predicts satisfaction (β = 0.698, p < 0.001), whereas TE-QoS exerts a positive, though comparatively modest, direct effect on satisfaction (β = 0.122, p = 0.017). Satisfaction, in turn, strongly predicts behavioral intention (β = 0.700, p < 0.001). The Model explains 50.2% of the variance in satisfaction and 48.9% of the variance in behavioral intention. These findings suggest that operational improvements in reliability, regularity, travel-time efficiency, access, comfort, information, and safety are more likely to strengthen loyalty-related intentions when passengers perceive them as clear gains in value. Future research should integrate objective operational data and formally examine indirect mediation pathways.

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