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Antasena: Governance and Innovation Journal
Published by Universitas Krisnadwipayana
ISSN : -     EISSN : 30257581     DOI : https://doi.org/10.61332/antasena.v1i1.110
Core Subject : Education, Social,
Education Environmental Science Social Sciences Other
Antasena: Governance and Innovation Journal is a communication and information distribution media among the communities of public administration, public management, public policy, governance and innovation.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 68 Documents
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Kualitas Pelayanan Bank Jateng Terhadap Pembayaran UKT Mahasiswa Nurissa Shifakhul Nazwa; Kholifatul Khasanah; Muhamad Ikhsanul Hilmy; Berliana Ayu Natasya; Annisa Febriana; Joko Tri Nugraha
ANTASENA: Governance and Innovation Journal Vol. 4 No. 1 (2026): June
Publisher : FIA Unkris Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/antasena.v4i1.491

Abstract

This study aims to analyze the quality of Bank Jateng's services in supporting the payment of Single Tuition Fees (UKT) for Tidar University students using the SERVQUAL approach. This study uses a quantitative descriptive method using a random sampling technique on 90 students of the Faculty of Social and Political Sciences, Tidar University, class of 2025. Data were collected using a questionnaire with a Likert scale and the data was processed using SPSS version 31 to produce frequencies, percentages, and average values for each indicator. The results of the study showed that most respondents gave positive assessments to all service dimensions, especially in the aspects of empathy, responsiveness, and assurance with a satisfaction level reaching 86.7%. Indicators that meet student expectations include facilities, clarity of information, service skills, and transaction security. Good service quality plays a direct role in student satisfaction and trust 1 as service users. However, improvements to the system aspect are still needed to minimize transaction errors. Consequently, optimal service can increase the efficiency of educational administration and user loyalty to Bank Jateng services.
Implementasi E-Budgeting dalam Pengelolaan APBD Kota Surabaya dalam rangka Meningkatkan Transparansi Keuangan Daerah Rizky Amelia Azzahratullah; Amalia Azka; Eva Hany Fanida
ANTASENA: Governance and Innovation Journal Vol. 4 No. 1 (2026): June
Publisher : FIA Unkris Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/antasena.v4i1.503

Abstract

This study is motivated by the problem of low transparency and the high risk of manipulation in regional budget management, which drives the need for digital transformation in public governance. The City of Surabaya, as a pioneer in implementing an electronic budgeting system, is used as the object of analysis to assess the extent to which the system enhances openness, accountability, and efficiency in public financial management. The study aims to examine the effectiveness of this system in supporting clean governance and strengthening public trust. The research employs a qualitative approach with a descriptive analytical method, utilizing secondary data such as policy documents, financial reports, and observations of the digital system used by the local government. The analysis process involves identifying the relationship between system features and transparency indicators, followed by a systematic evaluation of implementation to assess the alignment between planning and actual practice. The findings indicate that the electronic budgeting system strengthens internal control through system locking mechanisms, standardized pricing, and digitally traceable activity records. In addition, open access to information enables public oversight, thereby enhancing government accountability. However, challenges remain, particularly in terms of limited human resource capacity and gaps in digital literacy that may hinder implementation effectiveness. Therefore, strengthening capacity and adopting inclusive strategies are essential to ensure the sustainability and equitable benefits of the system.
Analisis Partisipasi Politik Digital oleh Mahasiswa dalam Menyuarakan Aspirasi Kebijakan Publik Triananingsih; Naila Nurul Muksitun; Andira Maretha Putri; Intan Kusuma Dewi; Bagas Huda Al Mansyur; Joko Tri Nugraha
ANTASENA: Governance and Innovation Journal Vol. 4 No. 1 (2026): June
Publisher : FIA Unkris Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/antasena.v4i1.506

Abstract

Digital political participation among students has grown significantly alongside the increasing use of social media as a platform for expressing public aspirations. However, its effectiveness remains contested due to the prevalence of slacktivism and the limited empirical evidence regarding its actual contribution to public policy processes. This study aims to examine the influence of digital political participation on students’ ability to articulate public policy aspirations. A quantitative survey approach was employed involving 72 students from the Public Administration Study Program at Universitas Tidar, selected through simple random sampling. Data were collected using an online questionnaire based on a five-point Likert scale and analyzed through Pearson correlation and simple linear regression. The findings reveal that digital political participation has a positive and significant effect on students’ ability to voice public policy aspirations (r = 0.682; p < 0.01; R² = 0.465). These results indicate that higher levels of engagement in digital political activities are associated with a greater capacity to express and disseminate policy-related aspirations. The findings also support the Uses and Gratifications Theory, suggesting that students utilize social media to fulfill cognitive, personal integrity, and social interaction needs. Nevertheless, slacktivism remains a challenge, as symbolic online actions often fail to translate into meaningful civic engagement. This study contributes to the growing literature on digital democracy in Indonesia and highlights the importance of strengthening critical political literacy and fostering more substantive forms of student participation in digital spaces.
Evaluasi Program R1N1 dalam Meningkatkan Derajat Kesehatan Masyarakat di Kota Surabaya Nabila Naswa Zahra Rhohima; Sagita Happy Arida; Daffa Mauludie Al Daufir; Fellysita Angelina; Tauran; Wilda Sumarsyah
ANTASENA: Governance and Innovation Journal Vol. 4 No. 1 (2026): June
Publisher : FIA Unkris Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/antasena.v4i1.508

Abstract

The R1N1 Program (One Neighborhood Unit, One Health Worker) is an innovation initiated by the Surabaya City Government to improve community access to health services through a community-based approach. However, the effectiveness of the program in achieving its intended objectives requires comprehensive evaluation. This study aims to evaluate the implementation of the R1N1 Program using the Context, Input, Process, Product (CIPP) evaluation model developed by Stufflebeam. A qualitative descriptive approach with a theoretical evaluation design was employed in Wonokromo District, Surabaya. Data were collected through in-depth interviews, field observations, and document analysis. Informants were selected using purposive sampling and included health workers, service users, and representatives from community health centers (Puskesmas). The findings indicate that the R1N1 Program is conceptually aligned with the principles of Primary Health Care (PHC), yet several implementation challenges remain. In the context dimension, the program lacks clear differentiation from existing community-based health services. In the input dimension, limited human resources and inadequate facilities contribute to increased workloads for health workers. The process dimension reveals inconsistencies in service schedules, which negatively affect community participation, particularly among productive-age groups. In the product dimension, the program has not demonstrated significant outcomes in reducing patient queues at community health centers or improving overall community health status. The study concludes that the effectiveness of the R1N1 Program can be enhanced through stronger program design, improved resource allocation, more adaptive service arrangements, and integrated health information management systems to ensure sustainable program performance.
Pengaruh Perceived Ease of Use terhadap Behavioral Intention Penggunaan TikTok Shop pada Mahasiswa Adillia Larasati; Dinda Putri Sefira; Cheyzha Febri Ananta Wibowo; Najwa Ulya Rohim; Dendy Bagus Kurniawan; Joko Tri Nugraha
ANTASENA: Governance and Innovation Journal Vol. 4 No. 1 (2026): June
Publisher : FIA Unkris Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/antasena.v4i1.509

Abstract

This study aims to analyze the influence of Perceived Ease of Use on Behavioral Intention of TikTok Shop use in students. The method used in this study is quantitative with an associative approach. The variables of this study consist of PEOU independent and BI dependent variables. The data was obtained through the distribution of a Likert scale questionnaire to students of FISIPOL Tidar University. The study population was students using TikTok Shop, with a sample of 91 respondents determined using the Slovin formula at a margin of error of 5%. The sampling technique used was probability sampling with the criteria that respondents had used TikTok Shop. The resulting data analysis included validity, reliability, and simple linear regression tests using SPSS 31.0. And the results showed that all instruments were valid and reliable with a Cronbach's Alpha value of > 0.60. The regression test showed that PEOU had a positive and significant effect on BI with a significance value of 0.001 (<0.05) and a determination coefficient of 0.593. This means that 59.3% of BI variations are explained by PEOU. In conclusion, the higher the perception of ease of use, the higher the intention of students to use TikTok Shop.
Analisis Kualitas Layanan Digital Tata Usaha Berdasarkan Persepsi Mahasiswa Menggunakan Pendekatan WebQual 4.0 Noviana Puspa Dewanty; M. Nabhan Adillah Haidar; Ria Octaviani Ningrum; Aulia Luthfi Salsabilla; Handika Nabila Karunia Putri; Joko Tri Nugraha
ANTASENA: Governance and Innovation Journal Vol. 4 No. 1 (2026): June
Publisher : FIA Unkris Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/antasena.v4i1.511

Abstract

This study aims to analyze the quality of digital administrative services using the WebQual 4.0 approach based on students’ perceptions. The study employed a quantitative method through the distribution of questionnaires to 96 students of the Faculty of Social and Political Sciences, Universitas Tidar, who had previously used digital administrative services. The research instrument was designed using a 1–5 Likert scale to measure the three main dimensions of WebQual 4.0, namely usability, information quality, and service interaction quality. The results indicate that the overall quality of digital administrative services falls into the “good” category. The usability dimension obtained the highest score, particularly in terms of ease of access to service contacts, navigation functions, and website loading speed. In addition, the quality of service interaction was also considered good due to the use of multi-channel communication media, such as WhatsApp and websites, which facilitated communication between students and administrative staff. However, the information quality dimension still showed several weaknesses, especially regarding the relevance and completeness of the information provided to students. These findings indicate that digital administrative services should not only be supported by user-friendly systems, but must also provide clear, relevant, and user-oriented information. Therefore, the development of digital administrative services is expected to serve as an evaluation material for improving more effective, responsive, and student-oriented administrative services in the era of higher education digital transformation
Tingkat Penerimaan SIPD RI berdasarkan UTAUT2 di Kabupaten Magelang Ghanis Raisha Sandi Gavara; Joko Tri Nugraha; Eny Boedi Orbawati
ANTASENA: Governance and Innovation Journal Vol. 4 No. 1 (2026): June
Publisher : FIA Unkris Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/antasena.v4i1.512

Abstract

The rapid development of information technology requires government institutions to continuously improve the quality of digital services to support work effectiveness. One of these systems is the Regional Government Information System of the Republic of Indonesia (SIPD RI) administration module, which plays an important role in supporting regional financial administration processes. However, the implementation of the SIPD RI administration module in regional financial administration still faces several challenges, such as unstable server access, system complexity, user adaptation processes, and limited technical support that may affect system usage. This study employed a quantitative method with a modified Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) model to analyze the factors influencing user acceptance. Data were collected through questionnaires distributed to 124 respondents from 31 Regional Apparatus Organizations (OPD) in Magelang, consisting of secretaries, heads of finance sub-divisions, and treasurers. Data analysis was conducted using the Partial Least Squares Structural Equation Modeling (PLS-SEM) approach with the assistance of SmartPLS 4.0 software. The results showed that effort expectancy and social influence had a positive and significant effect on behavioral intention. Furthermore, habit and behavioral intention had a positive and significant effect on use behavior. However, performance expectancy did not affect behavioral intention, and facilitating conditions also did not affect use behavior. These findings indicate that user acceptance of the SIPD RI administration module is more influenced by ease of use, social influence, and user habits rather than perceived usefulness and the availability of supporting facilities in system usage.
Digital Divide di Daerah Kepulauan: Hambatan dan Peluang dalam Transformasi Digital Pelayanan Publik di Kabupaten Halmahera Utara Armilla Rumasukun; Yulinda Uang; John Haart Kaloly; Simson Tondo
ANTASENA: Governance and Innovation Journal Vol. 4 No. 1 (2026): June
Publisher : FIA Unkris Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/antasena.v4i1.513

Abstract

The Indonesian government is currently promoting the use of information and communication technology (ICT) in the provision of public services through the Electronic-Based Government System (EBGS). However, the implementation of digitalization is not yet evenly distributed, espeially in island regions. This is because the digital divide still exists between urban and island regions. This study aims to determine the form of the digital divide in island regions, the obstacles faced, and opportunities that can be utilized to accelerate the digital transformation of public services in North Halmahera Regency. This study used a qualitative method with a descriptive approach. Data were collected through observation, interviews, and documentatio.               The research results refer to fourdimensions, namely Material Access, Skills Access, Motivation Access, and Utilization Access. Material access shows that several island in North Halmahera Regency still have difficulty accessing the internet due to limited digital infrastructure. Skills access shows that some island communities do not yet have an understanding of how to use digital devices. Motivation access shows that some island communities have low interest in using technology. Utilizaton access shows that some island communities have not utulized to accelerate the digital-based services. This study also found opportunities that can be utilized to accelerate the digital transformation of public services in North Halmahera Regency, namely by expanding internet network access, building network towers, and digital outreach and training for the community.    Therefore,   collaboration   between   the   government  and   the   community  is  needed   to   reduce   the digital divide and improve the quality of public services in island areas
Pengaruh Kualitas E-LAPOR terhadap Kepuasan Mahasiswa Administrasi Negara Universitas Tidar Zagar Syafalah; Arina Manasikana; Raafi Grio; Nila Rifki; Desy Listiyaningrum
ANTASENA: Governance and Innovation Journal Vol. 4 No. 1 (2026): June
Publisher : FIA Unkris Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/antasena.v4i1.518

Abstract

This study aims to analyze the effect of E-LAPOR service quality on the satisfaction level of students in the Public Administration Study Program, class of 2024, at Universitas Tidar. A quantitative approach was employed in this study, with data collected through questionnaires distributed to 109 respondents determined using the Slovin formula based on the total registered student population. The analytical framework is grounded in two main theories, namely the DeLone and McLean Information System Success Model and Customer Satisfaction Theory, which serve as the basis for measuring the dimensions of information system service quality and user satisfaction. The findings indicate that E-LAPOR service quality has a positive and significant effect on student satisfaction. However, the magnitude of the effect found is still considered moderate, suggesting that user satisfaction is not solely determined by the quality of the system's services, but is also influenced by other factors such as users' initial expectations, prior interaction experience, and students' level of digital literacy.Descriptively, the E-LAPOR platform is considered quite helpful for students in submitting aspirations and complaints to the university. Nevertheless, there are several obstacles that require serious attention, particularly regarding system access speed, the accuracy of information displayed, and the assurance of user data security. Therefore, continuous improvement and development are necessary so that E-LAPOR can operate more optimally in meeting user expectations while encouraging broader and more meaningful public participation.
Resistensi terhadap Perubahan dalam Implementasi Program Makan Bergizi Gratis (MBG) di SMAN 1 Bandongan Kabupaten Magelang Desti Aryaningsih; Tsani Indah Mulyani; Fatih Yasta Nashif Allathif; Raicita Aulia Syahida; Muhammad Davieq Al Faiyad
ANTASENA: Governance and Innovation Journal Vol. 4 No. 1 (2026): June
Publisher : FIA Unkris Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/antasena.v4i1.520

Abstract

The Free Nutritious Meals Program (MBG) is a government policy aimed at improving students’ nutritional quality by providing nutritious meals in schools. However, its implementation still faces several obstacles that affect students’ acceptance of the program. This study aims to analyze student resistance to the implementation of the Free Nutritious Meal Program (MBG) at Bandongan State High School 1. The research method used was quantitative explanatory, involving 100 student respondents who are recipients of the MBG Program, selected through simple random sampling. Data were collected by distributing a questionnaire using a Likert scale and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that many students remain more comfortable with their pre-MBG eating habits, express concerns about the program’s implementation, and assess that the quality of food, clarity of information, support from teachers, and support from the school are inadequately provided. Furthermore, the implementation of the MBG Program was also assessed as not yet running optimally or in an organized manner. This situation indicates that the implementation of the Free Nutritious Meal (MBG) Program has led to student resistance to these changes. This study emphasizes the need for improvements in communication, coordination, outreach, and program implementation so that the goal of improving student nutrition can be optimally achieved.

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