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INDONESIA
Nian Tana Sikka: Jurnal Ilmiah Mahasiswa
Published by Universitas Nusa Nipa
ISSN : 30249090     EISSN : 30249082     DOI : 10.59603
Core Subject : Humanities, Science, Education, Agriculture, Social,
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Education Languange, Linguistic, Communication & Media Social Sciences
Ruang lingkup karya yang diterbitkan mencakup Multidisiplin diantaranya yaitu: Ilmu Sosial Humaniora, Pertanian, Kesehatan, Peternakan, perikanan, Politik, Pendidikan, Ilmu Teknik, Teknik Elektro dan Informatika, Desain Komunikasi Visual, Manajemen, Ekonomi dan Akuntansi, Kewirausahaan dan Bisnis.
Arjuna Subject : Umum - Umum
Articles 172 Documents
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PENGARUH KUALITAS LAYANAN DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN PADA CREW CUTS STUDIO BARBERSHOP MAUMERE Ferdinandus Constante Poling; Antonius Philipus K.Gheta; Nunsio Handrian Meylano
Nian Tana Sikka : Jurnal ilmiah Mahasiswa Vol. 3 No. 5 (2025): September : Nian Tana Sikka : Jurnal ilmiah Mahasiswa
Publisher : Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/niantanasikka.v3i5.1120

Abstract

This study aims to describe Customer Loyalty, Service Quality, and Customer Satisfaction and to analyze the influence of Service Quality and Customer Satisfaction on Customer Loyalty, both partially and simultaneously. The population in this study were customers who received services at Crew Cuts Studio Barbershop Maumere. The sample size used in this study was 96 people using the Cochran formula. The descriptive analysis results indicate that the Customer Loyalty variable falls within the good criteria, the Service Quality variable falls within the good criteria, and the Customer Satisfaction variable falls within the good criteria. The t-test statistics indicate that partially, the service quality variable does not significantly influence customer loyalty. Furthermore, partially, the customer satisfaction variable does not significantly influence customer loyalty. The f-test statistics indicate that both service quality and customer satisfaction have a significant effect on customer loyalty. The results of the determination analysis indicate that both independent variables in this study are able to explain the relationship between the independent variables and customer loyalty, which is interpreted as low.
ANALISIS PERAN PEMERINTAH DESA DALAM MENINGKATKAN KOMPETENSI MASYARAKAT MELALUI PELATIHAN DAN PENGEMBANGAN (Studi Kasus di Desa Manubura Kecamatan Nelle, Kabupaten Sikka) Yuliana A. Boleng Subah; Nunsio Handrian Meylano; Viktor Eko Transilvanus
Nian Tana Sikka : Jurnal ilmiah Mahasiswa Vol. 3 No. 5 (2025): September : Nian Tana Sikka : Jurnal ilmiah Mahasiswa
Publisher : Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/niantanasikka.v3i5.1125

Abstract

The background of this rescarch has a strstegic rolr in improving community competence through training and development programs. However, the effectiveness of program implementation was often hampered by budget contraints,infrastructure,and minimal.Follow-up. This research aimed to determine the role of the village government,the obstacles faced, and the impact of training on increasing community capacity. The method used in this research was descriptive qualitative with data collection techniques through interviews,observation,and documentation.The data sources used wereprimary and seconday data. The results showed that the village government has made efforts to provide training facilities,conduct socialization, and implement various programs in following local potential,such as agri culture,entrepreneurship,and content creation. Howevwr,program implementation has not been optimal due to budget cnstraints ( the village fun allocation was only around 30% ), a lack of practical facilities, and the absence of continuous assistance and structured evaluation. These conditions have resulted in the impact of training tending to stop at increasing knowledge,which has not yet been fully implemented in the productive economic activities of the community.

Page 18 of 18 | Total Record : 172

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