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KarismaPro
Published by Universitas Al-Ghifari
ISSN : 20865848     EISSN : 27750647     DOI : https://doi.org/10.53675/karismapro.v14i1
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal KarismaPro dengan nomor registrasi p-issn 2086-5848 dan e-issn 2775-0647 merupakan jurnal yang diterbitkan Prodi Manajemen Fakultas Ekonomi, Universitas Al Ghifari. Penerbitan secara online dimulai pada Vol 22 No 2 (2019). KarismaPro terbit berkala setiap dua kali setahun pada bulan Mei dan Nopember. Jurnal KarismaPro memuat karya ilmiah dalam penyebaran teori dan penelitian di semua bidang bisnis, manajemen, dan kewirausahaan yang sesuai bagi akademisi dan praktisi.
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 5 Documents
 1 
Search results for , issue "Vol 12, No 2 (2021): KarismaPro" : 5 Documents clear
EVALUASI PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) DAN KOMITMEN ORGANISASI DALAM MENINGKATKAN KUALITAS PELAYANAN PADA ORGANISASI PUBLIK Taufiq Rahmat Rahmat; Iwan Ardiansyah Ardiansyah
KarismaPro Vol 12, No 2 (2021): KarismaPro
Publisher : Program Studi Manajemen, Universitas Al Ghifari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53675/karismapro.v12i2.506

Abstract

Masalah pokok dalam penelitian ini adalah rendahnya kualitas pelayanan pada organisasi publik, yang menurut pengamatan peneliti dipengaruhi oleh manajemen mutu terpadu dan komitmen organisasi. Maka, atas dasar permasalahan tersebut, peneliti berkeinginan untuk meneliti lebih lanjut untuk mengevaluasi Penerapan Total Quality Management (TQM) dalam meningkatkan Kualitas Pelayanan Pada Organisasi Publik. Penelitian ini dilaksanakan di Kantor Pelayanan dan Pengawasan Bea dan Cukai Tipe Madya Pabean A Bandung. Metode penelitian yang digunakan dalam penelitian ini adalah metode deskriptif dengan pendekatan verifikatif. Data dikumpulkan melalui teknik survey melalui kuesioner kepada seluruh pegawai sebanyak 121 orang responden. Analisis dalam pengolahan data menggunakan analisis jalur (Path Analisys). Berdasarkan pada hasil analisis verifikatif bahwa Total pengaruh Total Quality Management terhadap Kualitas Pelayanan adalah sebesar 6.2% dengan taraf kepercayaan 95%. Total pengaruh Komitmen Organisasi terhadap Kualitas Pelayanan adalah sebesar 63.4% dengan taraf kepercayaan 95%. Besarnya pengaruh total dari Total Quality Management dan komitmen organisasi tepat digunakan untuk mengukur kualitas pelayanan di KPPBC Tipe Madya Pabean A Bandung dibuktikan oleh besarnya koefisien determinasi r2 = 0.696 atau sebesar 69.6%, sedangkan pengaruh luar atau kekeliruannya sebesar 30.4%. Maka dapat disimpulkan bahwa TQM dan Komitmen organisasi secara empirik telah memberikan pengaruh terhadap Kualitas pelayanan pada KPPBC TMP A Bandung, baik secara parsial maupun simultan. Hasil penelitian menemukan bahwa kualitas pelayanan dipengaruhi oleh faktor lain yang secara akademik diakui keberadaannya.  Kata kunci : Manajemen Mutu Terpadu, Komitmen Organisasi, Kualitas Pelayanan.
PENGARUH BUDAYA ORGANISASI TERHADAP KINERJA PEGAWAI DINAS PERTANIAN TANAMAN PANGAN PROVINSI JAWA BARAT Masluh Masluh Masluh
KarismaPro Vol 12, No 2 (2021): KarismaPro
Publisher : Program Studi Manajemen, Universitas Al Ghifari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53675/karismapro.v12i2.507

Abstract

This study aims to determine and analyze organizational culture and employee performance at the Department of Agriculture and Food Crops, West Java Province, and the influence of organizational culture on employee performance at the Department of Agriculture and Food Crops, West Java Province. Using regression analysis, the research method used is descriptive and verification methods on 74 Department of Agriculture of West Java Province employees. The results showed that in general the organizational culture at the Food Crops Agriculture Service of West Java Province was in a good category. This can be seen from innovation and risk taking, attention to detail, results orientation, people orientation, team orientation, aggressiveness and stability. If viewed from the performance of the employees of the Department of Agriculture, Food Crops, West Java Province, it is in a good category. This can be seen in terms of quality, quantity, timeliness, effectiveness and work commitment which are in the good category as well. Furthermore, organizational culture has a positive and significant influence on employee performance. Kata kunci: Budaya Organisasi, Kinerja
OPTIMALISASI PRODUKTIVITAS KERJA MELALUI PENINGKATAN PELATIHAN DAN PENGEMBANGAN PEGAWAI Itto Turyandi Turyandi
KarismaPro Vol 12, No 2 (2021): KarismaPro
Publisher : Program Studi Manajemen, Universitas Al Ghifari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53675/karismapro.v12i2.503

Abstract

The problem statement in this research is work productivity at PT. Pragata Makmur Persada, based on initial observations, is suspected to be caused by the lack of optimal employee training and development programs, so the researchers conducted research using quantitative methods, with a correlation approach and testing the effect of data analysis using descriptive analysis and path analysis. The results showed that employee training was included in the very good category with an average dimension score of 184. Employee development was included in the very good category with an average dimension score of 189. Employee productivity at PT. Pragata Makmur Persada is included in the very good category with an average score of 189. Research also proves that work productivity is influenced by an increase in employee training and development by 80.2%. Partially the increase in training affects the work productivity of employees by 32.75%. And employee development affects work productivity at PT. Pragata Makmur Persada by 47.46%. The conclusion shows that increased training affects employee work productivity quite significantly, and employee development affects work productivity very significantly at PT. Pragata Makmur Persada. Kata Kunci:  Pelatihan, Pengembangan dan Produktivitas Kinerja
PENGARUH KOMPETENSI PEGAWAI TERHADAP KUALITAS PELAYANAN (STUDI KASUS DI KANTOR KECAMATAN KIARACONDONG KOTA BANDUNG) Iwan Ardiansyah Ardiansyah
KarismaPro Vol 12, No 2 (2021): KarismaPro
Publisher : Program Studi Manajemen, Universitas Al Ghifari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53675/karismapro.v12i2.504

Abstract

Based on the results of the assessment conducted by researchers at the District Office Kiaracondong Bandung, researchers found the problem was the poor quality of public services. The method used in this research is quantitative research methods through a descriptive approach. The number of samples of the community as listed is a sample of the number of members of a population of 150 members. The survey results revealed that the correlation between employee competence with the quality of public services. The large correlation coefficient is 0.928 (R). R in the correlation, or correlation between two or more independent variables on the dependent variable showed modest correlations. Effect of competency to service quality Kiaracondong subdistrict is high enough influential category of 86.1% this proves that the competence of the employees has a positive and significant impact on the quality of public services, while the remaining 23, 9% is the influence of other variables not examined in this study. Kata kunci: Kompetensi, Kualitas Pelayanan, Pegawai Negeri Sipil
PENGARUH PEMBERDAYAAN SUMBER DAYA MANUSIA TERHADAP KUALITAS PELAYANAN PEGAWAI DI SEKRETARIAT KOMISI PEMILIHAN UMUM KOTA BANDUNG Iin Endah Setyawati
KarismaPro Vol 12, No 2 (2021): KarismaPro
Publisher : Program Studi Manajemen, Universitas Al Ghifari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53675/karismapro.v12i2.505

Abstract

Empowerment of human resources is a new approach that began widely used to improve the quality of human resources, thereby improving the quality of human resources in the activity may no longer just a training and development. Human resource development is an attempt to empower the potential possessed by the man himself in the form of competency, authority and responsibility in order to improve quality of care. Based on the results of preliminary research conducted by researchers, found problems relating to the quality of the ministry in Bandung KPU Secretariat staff are not optimal. Judging from the factor of transparency, accountability factors and participatory factors are low. This study aims to analyze the data and information about the empowerment of human resources for quality of service in the General Election Commission Secretariat Bandung. The research method used was survey explanatory that this method not only to explain or describe the empirical facts encountered in the field but also will explain the analysis of the influence of either partially or simultaneously between variables that are the focus of research. Based on the results of the study and discussion of the coefficient of determination (R2) of 0,946, this means that 94,6% variability of the variable quality of service can be explained by the independent variable in this case the desire terms (X1), the trust factor (X2), the confidence factor (X3) credibility factor (X4) accountability factor (X5) and communication factors (X6), which also means that there are influences shared between desire (X1), the trust factor (X2), the confidence factor (X3) credibility factor (X4) accountability factor (X5 ) and communication factors (X6) on the quality of service for the coefficient of determination (R2 = 94,6%) or it can also mean that the influence of variables outside the model that is equal to 1 - R2 = 0,054 (error). Simultaneously revealed that human resource empowerment variables empirically has a major impact on the quality of care Election Commission Secretariat Bandung. This implies that the operational empowerment of human resources is considered very important and strongly support the quality of service in the Election Commission Secretariat Bandung. The findings of the study also found that the variable quality of service at the Secretariat of the Election Commission of Bandung was not only influenced by variables empowerment of human resources per se, but there are other variables that also affect the quality of the service.  Kata Kunci : Pemberdayaan Sumber Daya Manusia, Kualitas Pelayanan Pegawai

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