ESENSI: JURNAL BISNIS DAN MANAJEMEN
Esensi: Jurnal Bisnis dan Manajemen. The Journal published by Faculty of Economic and Business Syarif Hidayatullah State Islamic University of Jakarta. This journal focused on Accounting, Business, Economics, Finance and Management studies. The Journal is published twice a year (May and November). The aim of the journal is to disseminate the accounting, business, finance, and management researches done by researchers both from Indonesian and overseas.
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<![CDATA[The Effect of Service Quality, Corporate Image, and Price Perceived in Creating Customer Satisfaction and Loyalty on Education Business ]]>
<![CDATA[Slamet Heri Winarno]]>;
<![CDATA[Aloysius Rangga Aditya Nalendra]]>;
<![CDATA[Bryan Givan]]>
<![CDATA[ Esensi: Jurnal Bisnis dan Manajemen Vol 10, No 1 (2020) ]]>
Publisher : <![CDATA[Faculty of Economic and Business ]]>
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DOI: 10.15408/ess.v10i1.14468
<![CDATA[Competition in business services, especially education services show a trend that increasingly tight nowadays. Each school is required to be able to create a level of satisfaction and loyalty for its service users. This study was conducted to determine the effect of service quality, corporate image and price perception in creating customer satisfaction and loyalty. In this study using 173 respondents as a sample by using the method of saturated sampling. This research is a quantitative research using the observation method, interview, and spreading of the questionnaire. The analysis technique used is Structural Equation Modeling (SEM) with the path diagram. Variables used include quality of service (X1), corporate image (X2), price perception (X3), customer satisfaction (Y1) and customer loyalty (Y2). The results showed that customer satisfaction is influenced by corporate image and price perception of 18.4% while customer loyalty is influenced by price perception and customer satisfaction of 60.5%. This suggests that service quality is not always a decisive factor in customer satisfaction and loyalty.]]>
<![CDATA[Consumer Factors Buying Organic Products in North Sumatera ]]>
<![CDATA[Effendi, Ihsan]]>;
<![CDATA[Shunhaji, Akhmad]]>
<![CDATA[ Esensi: Jurnal Bisnis dan Manajemen Vol 10, No 1 (2020) ]]>
Publisher : <![CDATA[Faculty of Economic and Business ]]>
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DOI: 10.15408/ess.v10i1.18476
<![CDATA[The market condition for organic products in Sumatera Utara is still very small. This can be seen from the very few companies engaged in organic products. The market is very small due to low consumer awareness and consumer knowledge of organic products. This research was conducted to analyze the characteristics and behavior of consumers about organic products in Sumatera utara. The locations of research activities are Medan, Binjai, Deli Serdang, Serdang Bedagei and Langkat. In addition, the lack of involvement of local governments and related institutions in encouraging the development of organic products is indicated by the low level of commitment in developing organic products in Sumatera utara. The results of this study indicate that organic knowledge, environmental science, health science, pricing and subjective norms are the factors that determine whether consumers buy organic products]]>
<![CDATA[Analyzing Fraud Diamond for Detecting Fraud Committed with Religiosity as Intervening Variable: Study in Manufacturing Company’s Managers in East Java ]]>
<![CDATA[Jaya, I Made Laut Mertha]]>;
<![CDATA[Ilahiyah, Mar'a Elthaf]]>
<![CDATA[ Esensi: Jurnal Bisnis dan Manajemen Vol 10, No 1 (2020) ]]>
Publisher : <![CDATA[Faculty of Economic and Business ]]>
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DOI: 10.15408/ess.v10i1.14878
<![CDATA[This research was conducted to find out the reasons why a manager commits fraud. Diamond fraud model was used in this research. Religiosity variables are used as intervening variables to determine the effect of religiosity in intervening fraudulent actions among managers of manufacturing companies in East JavaThe data analysis techniques used in this study were descriptive analysis and path analysis. The results of the analysis test in this study resulted in several conclusions, namely the Fraud diamond factor proved to have a significant effect on fraud (Fraud) committed by managers of manufacturing companies in East Java. Meanwhile, Fraud diamond (Incentive) factors proved to have no significant effect on fraud (Fraud) committed by managers of manufacturing companies in East Java. In addition, Religiosity was also not able to interfere strongly with the relationship between Fraud diamond on fraud (Fraud) committed by managers of manufacturing companies in East Java. In conclusion, this result of this research proves that the level of religiosity of a manager is not necessarily able to suppress fraud that is committed in the company.]]>
<![CDATA[Efek Mediasi Profitabilitas: Modal Intelektual, Diversifikasi Pendapatan dan Nilai Perusahaan ]]>
<![CDATA[Windie Yustyarani]]>;
<![CDATA[Indah Yuliana]]>
<![CDATA[ Esensi: Jurnal Bisnis dan Manajemen Vol 10, No 1 (2020) ]]>
Publisher : <![CDATA[Faculty of Economic and Business ]]>
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DOI: 10.15408/ess.v10i1.15564
<![CDATA[This study aims to examine and analyze the effect of intellectual capital and income diversification on firm value mediated by profitability. This study uses secondary data from annual reports on banks listed on the Indonesia Stock Exchange in 2013-2018. There are 30 banking samples in this study based on established criteria (purposive sampling). Data analysis using the WarpPLS 6.0 program. The results shows that intellectual capital had a positive effect on profitability and on company value, income diversification had a negative effect on profitability, while it was found to have no effect on company value, profitability had a positive effect on company value, intellectual capital had an indirect effect on firm value mediated by profitabilit with partial mediation, while mediation is not supported by the indirect effect of Diversification of Revenue on Company Value.]]>
<![CDATA[Efficiency and Effectiveness of Disclosure of Cooperation with Online ]]>
<![CDATA[Indo Yama Nasaruddin]]>
<![CDATA[ Esensi: Jurnal Bisnis dan Manajemen Vol 10, No 1 (2020) ]]>
Publisher : <![CDATA[Faculty of Economic and Business ]]>
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DOI: 10.15408/ess.v10i1.17826
<![CDATA[This research measures the efficiency and effectiveness of the dissolution of cooperatives conducted online. To see the efficiency and effectiveness of using cooperative dissolution performance variables, utilization of online services, performance in online services and interest in utilizing online services for cooperatives in cooperative dissolution activities. The analysis technique used is descriptive analysis by looking at the percentage of answers from respondents. The object of this research is cooperatives that are listed as cooperatives which are dissolved in the area of East Java Province and Yogyakarta Special Region as regions that have many cooperative dissolutions. The results showed that the performance of the dissolution of cooperatives in the Special Region of Yogyakarta and East Java Province was an average of 3.53 in the predicate of moderate capacity. Utilization of online services is quite high. The performance of online services obtained the average results of respondents' answers of 4.09 are in the predicate of high capacity. Interest in the need for cooperative online services as an alternative to cooperative dissolution systems in the Special Region of Yogyakarta and East Java Province is high.]]>
<![CDATA[Passenger Loyalty Analysis: Case Study on Indonesian Commuter Trains ]]>
<![CDATA[Nazwirman Nazwirman]]>;
<![CDATA[Zainal Zawir Simon]]>
<![CDATA[ Esensi: Jurnal Bisnis dan Manajemen Vol 10, No 1 (2020) ]]>
Publisher : <![CDATA[Faculty of Economic and Business ]]>
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DOI: 10.15408/ess.v10i1.12556
<![CDATA[This study was aim is to analyze and describe passenger loyalty influenced by the desired service quality performance and satisfaction at PT Kereta Commuter Indonesia (KCI). A sample consisting of 198 respondents was selected based on the particular criteria. The analysis method used was Satistical Package for Social Science (SPSS) version 24 and Analysis of Moment Structure (AMOS) version 22. The results obtained from three hypotheses revealed that the performance of service quality influenced significantly on satisfaction. The service quality performance influenced loyalty significantly. Satisfaction significantly influences loyalty. The customer satisfaction mediated the significance influence of service quality dimensions toward loyalty of the customers. Important dimension in this study were that KCI officers were disposed to help if needed; passengers had a positive attitude; and KCI was the main choice rated by respondents. This study provided theoretical and managerial contribution for marketing service feild. In terms of theoretical implications, each dimension of the performance of service quality could show different levels of the effect toward consumer behavior and was able to offer significant contribution for a company.]]>
<![CDATA[Analisis Determinan Keputusan Konsumen Muslim Membeli Green Product ]]>
<![CDATA[Nanda Naufal Rofiza Haidar]]>;
<![CDATA[Achmad Firdaus]]>;
<![CDATA[Mukhamad Najib]]>
<![CDATA[ Esensi: Jurnal Bisnis dan Manajemen Vol 10, No 1 (2020) ]]>
Publisher : <![CDATA[Faculty of Economic and Business ]]>
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DOI: 10.15408/ess.v10i1.13801
<![CDATA[The study aims to determine the effect of Collectivism, Eco-Literacy, Green Advertising, Spirituality and Environmental Concern on the intention to buy environmentally friendly products All Fresh on Indonesian Muslim consumers. The research consisted of three stages namely the study of literature. Then a field study was conducted by distributing questionnaires to 270 respondents. The analysis method used is Structural Equation Modeling (SEM) using AMOS. The results showed that the variables Collectivism, Eco-Literacy, Green Advertising and Spirituality showed a significant and positive effect on Environmental Concern. Furthermore, these variables show a significant and positive relationship to the attitude toward green products (ATGP) of Indonesian Muslim consumers.]]>
<![CDATA[Dampak E-Servive Quality Terhadap E-Satisfaction Serta Implikasinya Pada Online Repurchase B2C Shopee.com ]]>
<![CDATA[Raras Ivastya]]>;
<![CDATA[Zaenal Fanani]]>
<![CDATA[ Esensi: Jurnal Bisnis dan Manajemen Vol 10, No 1 (2020) ]]>
Publisher : <![CDATA[Faculty of Economic and Business ]]>
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DOI: 10.15408/ess.v10i1.15861
<![CDATA[Internet services that were introduced in 1993 have an impact on behavior change and the ways of consumer decisions making. On the other hand, the emergence of various developments in information technology, connectivity and smartphones are also slowly able to change the way of consumers for meet the needs of a product or service. This research was conducted for intention to examine the effect of e-service quality on e-satisfaction and implications on B2C consumer repurchase online. Data was taken using an online questionnaire and distributed to B2C consumers with the last amount of data collected as many as 312 questionnaires and then be analyzed using the partial least square method. The results of the analysis show that e-service quality provides a significant positive effect on e-satisfaction and online repurchase for B2C consumers. In other results show e-satisfaction has a significant effect on online repurchase and is able to be a partial mediator of the relationship of e-service quality with online repurchase of B2C consumers.]]>
<![CDATA[Retraction ]]>
<![CDATA[Jurnal Esensi]]>
<![CDATA[ Esensi: Jurnal Bisnis dan Manajemen Vol 10, No 1 (2020) ]]>
Publisher : <![CDATA[Faculty of Economic and Business ]]>
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DOI: 10.15408/ess.v10i1.19186
<![CDATA[Retraction to:Muafi. (2020). Nexus Between Islamic Spiritual Value, Cognitive Dissonance, Perceived Social Status and Business Longevity. Esensi: Jurnal Bisnis dan Manajemen, Vol. 10(1), 1-18. https://doi.org/10.15408/ess.v10i1.13714This article has been retracted by the publisher based on the following reasonThe author has published a double publication by submitting the same article to two journals at the same time. The author admits that he forgot to have submitted the same article to another journal. One of the conditions of submission of a paper for publication in this journal is that authors declare explicitly that their work is original and has not appeared in a publication elsewhere, and also not considered by another journal. The scientific community takes a very strong view on this matter, and apologies are offered to readers of the journal that this was not detected during the submission process. ]]>
<![CDATA[Analysis of Factors Affecting Adoption of Mobile Banking Application in Indonesia ]]>
<![CDATA[Mufingatun Mufingatun]]>;
<![CDATA[Budi Prijanto]]>
<![CDATA[ Esensi: Jurnal Bisnis dan Manajemen Vol 10, No 1 (2020) ]]>
Publisher : <![CDATA[Faculty of Economic and Business ]]>
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DOI: 10.15408/ess.v10i1.13972
<![CDATA[The development of information technology makes banking provide mobile banking service applications in Indonesia as an easy, convenient and fast service. However, there are still many customers who do not have a mobile banking account. In addition, the use of currency is still in demand by the soceity. Therefore, the purpose of this study is to determine the factors that influence consumer acceptance in the context of mobile banking applications. This study uses the Unified Theory of Acceptance and Use of Technology (UTAUT2) model which is modified by adding the variable perceived credibility and perceived self-efficacy. This research model was tested using 205 respondents from online surveys in the Jabodetabek, Indonesia. Data was analyzed using Partial Least Square (PLS). Performance expectancy, effort expectancy, social influence has a significant effect on behavioral intention. Performance expectancy is the factor that most influences the behavior intention. Behavioral intention, facilitating condition and habit has a significant effect on reuse behavior.]]>
