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INDONESIA
Jurnal Ilmu Komunikasi dan Sosial Politik
Published by CV ITTC Indonesia
ISSN : -     EISSN : 30256445     DOI : https://doi.org/10.47233/jiksp
Core Subject : Science, Social,
Environmental Science Library & Information Science
Jurnal Ilmu Komunikasi dan Sosial Politik, dengan E-ISSN : 3025-6445, adalah jurnal yang ditujukan untuk publikasi artikel ilmiah yang diterbitkan oleh CV.ITTC INDONESIA, dan bersifat open accsess dan proses penerbitan artikelnya melalui proses review. Jurnal ini memublikasikan artikel-artikel yang berkaitan dengan Jurnal Ilmu Komunikasi dan Sosial. Pengajuan naskah terbuka sepanjang tahun, naskah harus sesuai dengan fokus dan ruang lingkup Ilmu Komunikasi, Jurnalistik, Hubungan Masyarakat, Periklanan, Manajemen Komunikasi dan Media, Sosiologi dan ditulis dengan mengikuti pedoman penulisan jurnal. Jurnal ini terbit 1 tahun 4 kali ( January, April, August and December)
Arjuna Subject : Ilmu Sosial - Komunikasi
Articles 501 Documents
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Negosiasi Makna dalam Penyelesaian Konflik Interdepartemental: Studi Kasus Komunikasi Organisasi di PT Hania Natura Indonesia Laode Aharuddin Kapege; Munawir .
Jurnal Ilmu Komunikasi Dan Sosial Politik Vol. 4 No. 1 (2026): Juli - September
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jiksp.v4i1.5083

Abstract

Interdepartmental conflict is an organizational communication problem that may emerge from differences in information, interpretation, interests, and coordination mechanisms among work units. This study aims to analyze how interdepartmental communication operates in resolving conflict between the production and quality departments at PT Hania Natura Indonesia and to identify the communication mechanisms used to restore coordination among employees. This study employs a qualitative approach with a case study design. Data were obtained through in-depth interviews, observation, and documentation involving parties directly related to the conflict. Data analysis consisted of data condensation, data display, and conclusion drawing and verification. The case originated from a change in the net weight specification of a fullcream goat milk product from 27 grams to 23 grams, which was communicated directly by the quality manager to the production leader without adequate coordination with the relevant units. This condition generated different interpretations between the quality and production departments, resulting in rejected production outputs and subsequent rework involving the maintenance department. The findings indicate that the conflict was not solely caused by differences in interests but also by unclear communication channels, weak cross-departmental coordination, and differences in interpreting the specification change. Conflict resolution was conducted through direct dialogue, clarification among managers and team members, and the reconstruction of coordination mechanisms. The study demonstrates that structured and dialogic interdepartmental communication can function as both a preventive and corrective mechanism for managing organizational conflict.

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