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Pipin Noviati Sadikin
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LPPM (Lembaga Penelitian dan Pengabdian Masyarakat) Sekolah Tinggi Pariwisata Bogor. Jl. Curug Mekar No. 17 Yasmin. Bogor Barat, Kota Bogor, Jawa Barat, Indonesia, 16113.
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Bogor Hospitality Journal
Published by Sekolah Tinggi Pariwisata Bogor
ISSN : 25809911     EISSN : 26213591     DOI : https://doi.org/10.55882
Core Subject : Economy, Humanities, Science, Education, Social,
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other
Bogor Hospitality Journal is a scientific publication. It is published periodically, twice a year, in June and December. The journal was published by Research and Community Development Centre (LPPM) – Sekolah Tinggi Pariwisata Bogor. Bogor Hospitality Journal is dedicated to fostering the creation and exchange of ideas between academics, industry or practical business, and government institutions in the field of tourism and hospitality management. Every received article should follow Author guideline. Any submitted paper will be reviewed by reviewers. Review process employs Double-blind Review that the reviewer does not know the identity of the author, and the author does not know the identity of the reviewers."
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 93 Documents
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Peran Servicescape dalam Meningkatkan Kualitas Pelayanan Hotel Mewah: Studi Kasus di Four Seasons Resort Bali Anggreni, Ni Komang Tia; Sihombing, Irene Hanna H.; Suastini, Ni Made
Bogor Hospitality Journal Vol 9 No 2 (2025): Bogor Hospitality Journal
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Sekolah Tinggi Pariwisata Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55882/bhj.v9i2.174

Abstract

This study examines the impact of servicescape on service quality at Four Seasons Resort Bali at Jimbaran Bay. A quantitative approach was employed, utilizing primary data collected from 100 guests who completed questionnaires. The analysis was conducted using simple linear regression with SPSS version 23. The results reveal a significant positive influence of servicescape on service quality, with a significance value of 0.000 (<0.05) and a coefficient of determination (R²) of 0.458, indicating that 45.8% of the variation in service quality is explained by servicescape. Elements such as lighting, scent, and temperature were rated highest for atmospheric comfort, while physical facilities such as room condition and completeness received the lowest scores. The study concludes that servicescape significantly influences service quality and provides recommendations for management to enhance the physical environment to better meet guest expectations.
PENGARUH OPERATIONAL EFFICIENCY LAYANAN BANQUET TERHADAP GUEST SATISFACTION HOTEL DOUBLETREE BY HILTON JAKARTA DIPONEGORO Oktaviana, Viona; Rifai, Nila
Bogor Hospitality Journal Vol 9 No 2 (2025): Bogor Hospitality Journal
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Sekolah Tinggi Pariwisata Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55882/bhj.v9i2.177

Abstract

The hospitality industry is part of the rapidly evolving service sector and contributes significantly to the global economy, particularly through the provision of accommodation services and additional facilities that enhance guest comfort. Star-rated hotels such as DoubleTree by Hilton Jakarta offer high-quality services including banquet services for events such as weddings, conferences, and business meetings. The study aims to obtain information on the effect of operational efficiency of banquet services on guest satisfaction at DoubleTree by Hilton Jakarta Diponegoro Hotel. This study adopts a quantitative method with a descriptive approach, and data collection techniques through questionnaires. to 84 respondents who have attended banquet events at the hotel. The research tool was tested using validity and reliability testing. The results of the validity test showed that all question items were valid, while the reliability test produced a Cronbach's Alpha value of 0.935 for the operational efficiency variable and 0.953 for the guest satisfaction variable, which means that all items are reliable. The results of the linear regression analysis directly illustrate that operational efficiency has a significant effect on guest satisfaction with a significance value of 0.000 and a regression coefficient of 0.902. From these results, it can be concluded that the more efficient the banquet service provided by the hotel, the higher the satisfaction experienced by the guests. This finding is the basis for hotel management to continue to improve coordination between staff, speed of service, and professionalism in banquet service operations in order to maintain competitiveness in the hotel industry.
PERAN AKSESIBILITAS DALAM MENDUKUNG KEPUASAN PENGUJUNG DI OBJEK WISATA ALAM CURUG NGEBUL [The Role Of Accessibility In Supporting Visitor Satisfaction At The Natural Tourism Object Of Curug Ngebul] elsa_dwitiyana; Rizky Rahadian, Wildan
Bogor Hospitality Journal Vol 9 No 2 (2025): Bogor Hospitality Journal
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Sekolah Tinggi Pariwisata Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55882/bhj.v9i2.182

Abstract

The background of this research is based on the significance of accessibility as a key factor influencing tourist experience and satisfaction, in addition to the natural attractions offered by Curug Ngebul. This study aims to analyze the role of accessibility in supporting visitor satisfaction at the Curug Ngebul natural tourism site, Cianjur Regency. Employing a quantitative approach with a descriptive design, data were collected through field surveys using questionnaires distributed randomly to visitors. The variables analyzed include ease of access, road conditions, availability of transportation, signage, and distance from the city center. The results indicate that good accessibility has a positive effect on visitor satisfaction, particularly in terms of travel comfort, ease of reaching the location, and the availability of supporting information and facilities. These findings emphasize that improving accessibility can be an effective strategy to increase both the number of visits and visitor satisfaction.

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