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Ayleen Alicia
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Journal of Indonesian Tourism and Policy Studies
Published by Universitas Indonesia
ISSN : 25415360     EISSN : 25415360     DOI : 10.7454/jitps.v1i1.105
Core Subject : Humanities, Social,
Humanities Social Sciences
The Journal of Indonesian Tourism and Policy Studies (JITPS) covers tourism studies, recreation studies and policies related to their development in Indonesia. The expected research can also include studies on Indonesian tourism related to social, cultural, economic, political, management, health, environmental, technology, policy, etc. issues. The aim is to achieve the objectives of the Indonesian Journal of Tourism and Policy Studies, namely as a portal and instrument for the development of tourism science in Indonesia from various aspects and perspectives. Therefore, not only as paper-based-field-research, this journal will become a portal for tourism implementation studies and related literature reviews.
Arjuna Subject : Ilmu Sosial - Kajian Budaya
Articles 112 Documents
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The Role of Interpersonal Communication with Clients in Supporting Work Effectiveness at PT. Antavaya Tour & Travel Aurellia, Dennisa Arofani
Journal of Indonesian Tourism and Policy Studies Vol. 10, No. 2
Publisher : UI Scholars Hub

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Abstract

Humans are social creatures who cannot live without other people around us. Humans also need to communicate with each other in order to become a basic need to share information with each other. Communication is also used as a measure of the effectiveness of a job. Communication is also divided into several meanings, one of which is interpersonal communication. Interpersonal communication is also used in the document division at PT. Antavaya Tour & Travel to support work effectiveness. Generally, the document division of PT. Antavaya Tour & Travel acts as a provider and service provider for making travel documents. Therefore, this final assignment discusses the role of client interpersonal communication in the document division to support the effectiveness of the document division. The purpose of this research is to find out how the role of communication is carried out by employees and clients, to find out how the effectiveness of the document division works. This study uses a type of qualitative research with data collection techniques, namely observation, interviews, and literature studies. The sources of this research are managers and supervisors from PT. Antavaya Tour & Travel. The results of this study indicate that the document division plays an important role for the continuity of making travel documents. It is hoped that the results of this research can provide useful information for readers, especially for those who want to know the process of making travel documents.
Implementation of Standard Operating Procedures 'Cold Kitchen' in Food Storage Process at Hotel Indonesia Kempinski Jakarta Kamilianada, Alya
Journal of Indonesian Tourism and Policy Studies Vol. 10, No. 2
Publisher : UI Scholars Hub

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Abstract

The background of this study was conducted to find out how a kitchen must have SOP (Standard Operating Procedure), because the kitchen is very influential in supporting food management operations at Cold Kitchen Hotel Indonesia Kempinski Jakarta and to find out the system of storage procedures for perishable food ingredients has an important role as the main raw material in making types of menus in cold kitchens as a provider of various types of fruits and vegetables. The problem formulation consists of: (1) How to strive for the implementation of SOP (Standard Operating Procedures) in the process of storing foodstuffs in order to ensure smooth production in the cold kitchen? (2) What should be done when storing goods in a kitchen? (3) What is the effect of implementing SOP (Standard Operating Procedure) when storing food ingredients in cold kitchens? The objectives of this study are (1) Knowing the application of SOP (Standard Operating Procedures) in the process of storing food ingredients in order to streamline production in cold kitchens (2) Knowing how the storage process so that there is no contamination of food ingredients (3) Knowing the final results obtained by applying SOP when storing food ingredients in cold kitchens. Data collection methods used include (1) research methods, (2) observations and interviews, (3) literature studies. The SOP (Standard Operating Procedure) system in the cold kitchen of Hotel Indonesia Kempinski Jakarta is still not implemented optimally so that it still needs a responsibility for themselves and their work so that their performance is maximized.

Page 12 of 12 | Total Record : 112

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