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Review: Journal of Multidisciplinary in Social Sciences
Published by PT Lentera Ilmu Nusantara
ISSN : -     EISSN : 30316375     DOI : https://doi.org/10.59422/rjmss.v1i03
Core Subject : Economy, Science, Education, Social,
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences
Review: Journal of Multidisciplinary in Social Sciences, published by Lentera Ilmu Nusantara. Review: Journal of Multidisciplinary in Social Sciences accommodates the publication of Multidisciplinary Research results in the field of Social Sciences conducted by Lecturers as a manifestation of the Tri Darma of Higher Education. Review: Journal of Multidisciplinary in Social Sciences is an electronic journal that is professionally managed using the Open Journal System, published 12 times a year, namely every month.
Arjuna Subject : Umum - Umum
Articles 5 Documents
 1 
Search results for , issue "Vol. 1 No. 09 (2024): August" : 5 Documents clear
The Influence of Product Quality and Service Quality on Customer Satisfaction at Mujigae Resto Mall Summarecon Bekasi Pradana, Agustian Adi; Yanti, Vera Agustina; Rafik, Ahmad
Review: Journal of Multidisciplinary in Social Sciences Vol. 1 No. 09 (2024): August
Publisher : Lentera Ilmu Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59422/rjmss.v1i09.500

Abstract

Businesses in the food industry experienced significant growth during the crisis due to the high demand for food and beverages as a basic need. This has encouraged the rapid development of various types of culinary businesses, from traditional cuisine to fast food, with increasingly diverse menu offerings. In Indonesia, especially the younger generation, the increasing interest in Korean cuisine such as toppoki, bibimbap, and jajangmyeon is triggered by the popularity of K-pop and Korean dramas. This phenomenon is reflected in the increasing number of Korean restaurants present in Indonesia, with its own strategies and advantages in attracting consumer interest. This study analyzes the influence of product quality and service quality as independent variables on customer satisfaction as a dependent variable at Mujigae Resto, Summarecon Mall Bekasi, both partially and simultaneously. The research method used is a quantitative approach with Non Probability Sampling technique and Accidental Sampling method. Data was obtained through a questionnaire from 50 Mujigae Resto customers at Summarecon Mall Bekasi. The results of the study show that product quality and service quality, both partially and simultaneously, have a significant influence on customer satisfaction. Overall, product quality and service quality contributed 71% to customer satisfaction, while the remaining 29% was influenced by other factors that were not studied. The R Square value for product quality is 60.7% and for service quality is 68%, indicating that service quality has a dominant influence on customer satisfaction at Mujigae Resto, Mall Summarecon Bekasi.
The Role Of Work Stress In Mediating The Effect Of Workload And Compensation On Job Satisfaction Pratama, Fajar Adi; Solihin, Agung
Review: Journal of Multidisciplinary in Social Sciences Vol. 1 No. 09 (2024): August
Publisher : Lentera Ilmu Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59422/rjmss.v1i09.565

Abstract

This study aims to determine the role of work stress in mediating the influence of workload and compensation on job satisfaction in employees of PT Jasindo Pratama. The research design used is a causal relationship with a quantitative approach, which aims to find a cause-and-effect relationship between the variables studied. The population in this study is 45 employees of PT Jasindo Pratama, which is also used as a research sample using a saturated sampling technique. The data analysis method used is Structural Equation Modeling (SEM) with Partial Least Squares (PLS). Data processing involves validity and reliability tests, structural tests, and hypothesis tests. The results of the study show that workload has a positive and significant influence on work stress. Workload has no effect on job satisfaction. Compensation has no effect on work stress. Compensation has a positive and significant influence on job satisfaction. Work stress has no effect on job satisfaction. Work stress cannot mediate the effect of workload and compensation on job satisfaction. Thus, these findings highlight the importance of the role of work stress in increasing job satisfaction among PT Jasindo Pratana employees. Although work stress cannot mediate the effect of workload and compensation on job satisfaction in the context of this study, it does not reduce the need to pay attention to and manage these factors in the context of human resource management.
The Influence Of Financial Literacy, Service Features, And The Influence Of Convenience On The Decision To Use Gopay Nurafni, Silla Septi; Rusyanti, Hesti; Astuti, Putri
Review: Journal of Multidisciplinary in Social Sciences Vol. 1 No. 09 (2024): August
Publisher : Lentera Ilmu Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59422/rjmss.v1i09.566

Abstract

This study aims to identify and analyze the influence of financial literacy, service features, and the influence of convenience on the decision to use Gopay with a case study of employees working in Cikarang. Primary data was collected through a questionnaire involving 89 respondents and quantitatively analyzed using the Smart Partial Least Square - Structural Equation Model (SMART PLS). The results of the analysis show that financial literacy, and the influence of convenience have an influence on the decision to use Gopay, while service features and service features as moderation have no influence on the decision to use Gopay. These findings make a theoretical contribution to the development of e-wallet adoption models and practical implications for fintech service providers in designing product and service development strategies. The study also highlights the importance of financial literacy education and the development of easy-to-understand features to increase e-wallet adoption in Indonesia.
The Effect Of Work-Life Balance On Employee Welfare Mediated By Job Satisfaction With Organizational Support As Moderation Mariana, Gian; Arifin, Aditya; Murti, Angki Lakmi
Review: Journal of Multidisciplinary in Social Sciences Vol. 1 No. 09 (2024): August
Publisher : Lentera Ilmu Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59422/rjmss.v1i09.567

Abstract

The study aims to determine the effect of work-life balance on employee welfare mediated by job satisfaction with organizational support as moderation. The sampling method used is the purposive sampling method. The research sample used was 130 respondents. The SmartPLS (Partial Least Square) 3.0 program is used as an analysis method. The results of the study show that there is an influence of work-life balance on employee welfare. Organizational support also strengthens the influence of job satisfaction among employees of manufacturing companies in Cikarang companies.
Analysis of the Influence of Compensation and Training on Employee Welfare with Organizational Culture as Moderation Auliya, Fanny Rahma; Krismonia, Krismonia; Pebrianti, Winda
Review: Journal of Multidisciplinary in Social Sciences Vol. 1 No. 09 (2024): August
Publisher : Lentera Ilmu Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59422/rjmss.v1i09.569

Abstract

This study aims to find out whether there is an effect of compensation and training on employee welfare with organizational culture as moderation in employees working in the Karawang area. The sampling method was used by distributing questionnaires to employees of manufacturing companies in the Karawang area with a sample of 112 respondents, then the data was analyzed using the Structural Equation Modeling (SEM-PLS) method. The results of this study state that compensation and training on employee welfare with organizational culture have a positive and significant effect. Meanwhile, compensation as a moderation for employee welfare and training as a moderation for employee welfare do not have a positive or significant influence on employee welfare on employees in the Karawang area.

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