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Public Service And Governance Journal
Published by Universitas 17 Agustus 1945 Semarang
ISSN : 29637252     EISSN : 27979083     DOI : 10.56444
Core Subject : Social,
Environmental Science Social Sciences
Public Service And Governance Journal adalah terbitan berkala ilmiah yang diterbitkan oleh program studi Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik Universitas 17 Agustus 1945 Semarang. Public Service And Governance Journal terbit 2 (dua) kali dalam setahun, pada bulan Januari dan Juli. Public Service And Governance Journal adalah jurnal berkala ilmiah yang menjadi sarana publikasi bagi akademisi, peneliti, dan praktisi di bidang administrasi publik dalam menerbitkan artikel hasil penelitian (riset) maupun artikel telaah konseptual atau riview. Ruang lingkup dibidang : Manajemen Pelayanan Publik, Kebiajakan Publik, Tata Kelola Pemerintahan
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 320 Documents
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Pengaruh Kualitas Pelayanan Dan Brand Image Terhadap Minat Beli Jasa PT Pos Indonesia Yayu Rahayu
Public Service and Governance Journal Vol. 4 No. 1 (2023): Januari: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v4i1.1011

Abstract

This study aims to determine the effect of service quality and brand image on interest in buying services. The object of this research is the customer of PT Pos Indonesia Sekejati Bandung. Researchers conducted research with survey methods, namely data collection by distributing questionnaires. The researcher concludes that this study aims to test the established hypothesis, namely how much influence the independent variables, namely service quality and brand image have, then the dependent variable is interest in buying services. This research was conducted on 100 respondents using a quantitative approach. Analysis of the data used is regression analysis which is processed with the SPSS 26 application. The sampling technique in this study uses a non-probability sampling method with a purposive side technique that is with a specific purpose. The results of this study indicate that the description of the variables of service quality, brand image, and interest in buying services is included in the good category. Then by t test (partial) there is a significant influence between service quality on interest in buying services, and brand image on interest in buying services. as well as the f test (simultaneously) the two independent variables, service quality and brand image have a concurrent effect on the dependent variable of interest in buying services.
Pengaruh Online Customer Review Dan Online Customer Rating Terhadap Keputusan Pembelian Pada Marketplace Lazada Rafa Naufal Hanifah; Arif Fadila
Public Service and Governance Journal Vol. 4 No. 1 (2023): Januari: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v4i1.1012

Abstract

This study aims to analyze the influence of online customer reviews and online customer ratings on purchasing decisions on the Lazada marketplace. In this study using a descriptive verification approach with quantitative methods. The sample used in this study was 400 respondents. Sampling using the Nonprobability Sampling method. The test stages used were validity test, reliability test, classic assumption test, multiple linear regression analysis technique and hypothesis testing using t test, f test and coefficient of determination using SPSS 26 tools. The results of this study were obtained by Online Customer Reviews and Online Customers Ratings have a positive and significant partial effect on purchasing decisions on the Lazada marketplace with variable values of 20.8% and 91.0% respectively. While Online Customer Reviews and Online Customer Ratings simultaneously influence purchasing decisions on the Lazada marketplace, they contribute 39.2% to purchasing decisions, while the remaining 60.8% is contributed by other factors not examined that influence purchasing decisions (Y ).
Pengaruh Kualitas Pelayanan, Citra Perusahaan Dan Persepsi Harga Terhadap Kepuasan Pelanggan Pada PT. Major Sukses Berkah Renaldi Ridho Nugroho; Ni Ketut Seminari
Public Service and Governance Journal Vol. 4 No. 1 (2023): Januari: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v4i1.1014

Abstract

Customer satisfaction is one of the factors or measures of success for any development in a business. The purpose of the study was to analyze the effect of service quality, corporate image and price perception on customer satisfaction at PT. Major Success Blessing. The population in this study are registered clients from 2021, which are 56 clients. The sampling method used in this research is saturated sample. Methods of data collection using a questionnaire. The data analysis technique used multiple linear regression analysis. The results of research on service quality, corporate image and price perception simultaneously have a significant effect on customer satisfaction at PT. Major Success Blessing. Service quality has a positive and significant effect on customer satisfaction of PT. Major Success Blessing. Company image has a positive and significant effect on customer satisfaction of PT. Major Success Blessing. Price perception has a positive and significant effect on customer satisfaction of PT. Major Success Blessing.
Evaluasi Pelayanan Publik Di Dinas Lingkungan Hidup Kabupaten Bima Dalam Pengelolaan Sampah Di Tempat Pembuangan Akhir (TPA) (Studi Pada Dinas Lingkungan Hidup Kabupaten Bima) Sri Asmiatiningsih
Public Service and Governance Journal Vol. 4 No. 1 (2023): Januari: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v4i1.1015

Abstract

The purpose of this research is to evaluate the public services available at the Bima Regency Environmental Service in waste management at the Final Disposal Site (TPA). In this study, researchers used descriptive research with a qualitative approach. While the location of this research was carried out at the Bima Regency Environmental Service. The types and sources of data in this study are primary data and secondary data. The results of this study indicate that the quality of public services at the Environmental Service is optimal, although it is still hindered by several obstacles related to waste management. The supporting factors such as the performance of employees in providing services, as well as inhibiting factors such as the geographical location of the Bima Regency area, and the lack of availability of land, lack of communication from the Office related to the community, lack of outreach to the community. It can be interpreted that the Quality of Public Services at the Environmental Office for Waste Management at the TPA is maximal enough in providing its services.
Pengaruh Pelibatan Pemangku Kepentingan dan Tanggung Jawab Sosial Pada Reputasi Perusahaan Ni Putu Manik Julythiawati; Putu Agus Ardiana
Public Service and Governance Journal Vol. 4 No. 2 (2023): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v4i2.1016

Abstract

The purchasing power of the community continues to increase towards food and beverage products, leading to the active production of companies in the food and beverage industry. Some companies pay attention to their social responsibility towards the surrounding environment. Therefore, by involving stakeholders and disclosing Corporate Social Responsibility (CSR) in company operations, it can help address damage to the company's image. The aim of this research is to determine the influence of stakeholder engagement practices and CSR activity disclosure on corporate reputation. The sampling method used in this study is purposive sampling, with a total of 38 observations. The research findings indicate that stakeholder engagement and the disclosure of corporate social responsibility have a positive and significant impact on corporate reputation. The implication of this research is to provide input to company management to consistently disclose CSR activities and involve stakeholders inclusively.
Analisis Beberapa Faktor Yang Mempengaruhi Produktivitas Kerja Pengrajin Patung Kayu Di Desa Mas Dan Desa Peliatan Kecamatan Ubud I Made Wyasa Sedhanaputra
Public Service and Governance Journal Vol. 4 No. 2 (2023): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v4i2.1017

Abstract

This study aims to analyze several factors that influence the work productivity of wood sculpture craftsmen in Mas and Peliatan Village, Ubud District, namely wages, work experience, and working capital, either simultaneously or partially. The data in this study all use primary data obtained by distributing questionnaires to the 77 respondents who were sampled. Determination of the sample is determined by accidental sampling technique. The analysis technique used is multiple linear regression analysis. The results of the study show that the variables of wages, work experience, and working capital simultaneously have a significant effect on the income of the informal sector angkringan businesses in Denpasar City. Partially the variables of wages, work experience, and working capital have a positive and significant effect on the work productivity of wooden sculpture craftsmen in Mas Village and Peliatan Village, Ubud District.
Analisis Organisasi & Pengembangan Kapasitas Kelembagaan Pada Sektor Wisata: (Studi di Dinas Pariwisata, Kebudayaan, Pemuda & Olahraga Kabupaten Pekalongan) Tri Lestari Hadiati; Riyadi Riyadi
Public Service and Governance Journal Vol. 4 No. 2 (2023): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v4i2.1019

Abstract

The problems that exist in the Pekalongan Regency Tourism, Culture, Youth and Sports Office (Disporapar) on the one hand are problems in the organisational structure, especially in charge of Tourism, which has no sub-fields, even though the workload is very high. Another problem is that many tasks in the tourism sector have not been handled properly, such as the implementation of the licensing process and public services in the tourism sector, the implementation of qualifications and administration of tourism services, coordination and formulation of standards, norms and tourism promotion, and facilitation of tourism product development and the tourism business world and the creative economy in the tourism sector. On the other hand, it is a heavy responsibility for Disporapar to coordinate, communicate and socialise due to the low participation of the community to become "people aware of tourism".The purpose of the study was to analyse efforts to develop institutional capacity in public services in the field of tourism in Disporapar Pekalongan Regency. Analyse the factors that hinder and support capacity development efforts in public services in the field of tourism in Disporapar Pekalongan Regency. The data used are primary and secondary data. With data collection techniques using interviews, observation and documentation. Data analysis techniques through four stages that must be passed, namely information collection, data reduction, data presentation and drawing conclusions.Based on the results of the analysis of the above research, the conclusion is that first, the development of institutional capacity in coordinating public services in the tourism sector at the Pekalongan Regency Disporapar is not yet sufficient internally, such as budget improvement, improvement of organizational structure, recruitment of human resources apparatus, and provision of infrastructure facilities. Second, externally, there has been no development and improvement of tourism objects that are adequate for the consumption of local and foreign tourists in Pekalongan Regency. Thirdly, there is a lack of participation and awareness of the people to form "Rakyat Sadar Wisata" groups, but more people are not aware of tourism, so there is still "robbery" and destruction of tourist attraction facilities, illegal parking in tourist attraction areas, inadequate number and condition of tourist attraction facilities, and a lack of investors. However, there is a relief in the support from the Provincial and Central Governments as well as the availability of large areas of coastal, inland and mountainous land in Pekalongan Regency and the many potential natural resources in Pekalongan Regency that have not been utilised. However, there is a relief that there is support from the provincial and central governments as well as the availability of large areas of coastal, inland and mountainous land in Pekalongan Regency and there are still many potential natural resources in Pekalongan Regency that have not been utilised to create new tourism objects.
Pengaruh Penggunaan Model Pembelajaran Role Playing Terhadap Peningkatan Kemampuan Bercerita Tentang Cerita Fantasi Siswa Kelas VII SMP Negeri 2 Iborongborong Tahun Leben Panggabean; Berliana Simanjuntak
Public Service and Governance Journal Vol. 4 No. 1 (2023): Januari: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v4i1.1061

Abstract

This research aims to find out the influence of the role playing learning model on increasing the ability to tell fantasy stories about class VII students at SMP Negeri 2 Siborongborong for the 2022/2023 academic year. The population in this study was 252 students. The sample in this study was 34 students for the experimental group and 32 students for the control group. So the sample in this study was 66 students taken using a random technique. The instruments used to collect data are treatment or practice instruments. The method used in this research is an experimental method with a posttest only design research design. Hypothesis testing is carried out using the "t" test. From data collection, the experimental group's average value was = 77.21 and the control group's average value was = 59.53. Based on the normality test, the results of the experimental group and control group were declared to be normally distributed. Then, based on the Homogeneity test it was stated that the sample came from a homogeneous population. After the normality test and homogeneity test were carried out, it was found to be 4.911. Next, this was consulted with the t table at the significance level α=0.05 with dk=(N1+N2)-2=(34+32)-2=64. From dk 64, the significance level α=0.05 = 1.669 is obtained. Thus, tcount > ttable, namely 4.911 > 1.669. Thus the alternative hypothesis (Ha) is accepted. So it can be concluded that it has a positive effect on the ability to tell fantasy stories by VII students at SMP Negeri 2 Siborongborong for the 2022/2023 academic year.
Pemerintah Daerah dalam Menyusun Laporan Penyelenggaraan Pemerintahan Daerah M. Harry Mulya Zein; Gevin Wukt Wakim; Sisca Septiani
Public Service and Governance Journal Vol. 3 No. 1 (2022): Januari: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v3i1.1161

Abstract

The background of this research focuses on the complexity of the relationship between central and local governments in the context of governance in Indonesia. One manifestation of this decentralization concept is the Local Government Implementation Report (LPPD), which is a key instrument in ensuring local government accountability. This research was motivated by problems such as lack of complete data, delays in collection, and budget limitations in the preparation of LPPD. The purpose of this study is to understand the extent of coordination of the local government of Ambon City in the practice of LPPD, as well as the supporting and inhibiting factors of the process. The method used is qualitative, with primary data from interviews and secondary data from documentation. The results show that effective coordination is a key element in the preparation of LPPD Ambon City. Key factors in coordination include effective communication, awareness of the importance of coordination, commitment from relevant parties, participant competence, and coordination incentives. This study offers recommendations to improve the effectiveness of coordination in the preparation of LPPD to support local government development goals and community welfare.
Praktik Demograsi Pada Pemilihan Kepala Desa Di Aimas Sorong Provinsi Papua Barat Lora Ernanta Tarigan; Julia Ivanna
Public Service and Governance Journal Vol. 5 No. 1 (2024): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v5i1.1210

Abstract

The aim of this research is to determine democratic practices in village head elections in Aimas Sorong, West Papua Province. The results of this research show that there are several causes of high community participation in Aimas Sorong, West Papua in the 2022 village elections. There are several main factors for high community participation, namely. There are two theories to find out the factors that cause high community participation, namely political mobilization and then voter behavior. includes a sociological approach, a psychological approach, and a rational choice approach.  

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