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NADIA DWI IRMADIANI
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Public Service And Governance Journal
Published by Universitas 17 Agustus 1945 Semarang
ISSN : 29637252     EISSN : 27979083     DOI : 10.56444
Core Subject : Social,
Environmental Science Social Sciences
Public Service And Governance Journal adalah terbitan berkala ilmiah yang diterbitkan oleh program studi Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik Universitas 17 Agustus 1945 Semarang. Public Service And Governance Journal terbit 2 (dua) kali dalam setahun, pada bulan Januari dan Juli. Public Service And Governance Journal adalah jurnal berkala ilmiah yang menjadi sarana publikasi bagi akademisi, peneliti, dan praktisi di bidang administrasi publik dalam menerbitkan artikel hasil penelitian (riset) maupun artikel telaah konseptual atau riview. Ruang lingkup dibidang : Manajemen Pelayanan Publik, Kebiajakan Publik, Tata Kelola Pemerintahan
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 320 Documents
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Meningkatkan Keunggulan Kompetitif dengan Memilih Strategi Tingkat Bisnis yang Tepat Diana Vimalakirti Chow; Hardi Suandri; Herman Herman; Prissilia Angelika; Ricky Ricky
Public Service and Governance Journal Vol. 4 No. 1 (2023): Januari: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v4i1.816

Abstract

Currently in an environment full of competition, the use of competitive advantage for companies must be very agile and adaptive. While it is often unable to establish a certain level of performance based on existing technology advancements, companies also frequently tap into new emerging technologies. How to address business appropriately as a way for companies to simultaneously exploit their current competitive advantages while exploring opportunities for the future. This achievement is based on a balance between exploration and exploitation which consists of more than just allocating resources in proportion between the two processes. So as will be discussed, For exploration to exploitation is a process that should be, different structures and cultures.
Pengaruh Fasilitas dan Kualitas Layanan Pelabuhan Terhadap Kepuasan Pelanggan Widyanur Handari; Dhiyananda Haniifah Putri; Surya Alam; Jerremy Vincen Errol
Public Service and Governance Journal Vol. 4 No. 1 (2023): Januari: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v4i1.818

Abstract

This literature study aims to review the literature relating to the effect of port facilities and service quality on customer satisfaction. The literature review was carried out by searching for articles published in leading and accredited journals. The results of the literature study show that port facilities and service quality have a significant influence on customer satisfaction. Complete and adequate facilities, such as parking areas, toilets and waiting areas, can increase customer satisfaction because they provide comfort and convenience for customers. In addition, good port service quality, such as service speed, staff friendliness, and punctuality, also contribute positively to customer satisfaction. Previous research has also shown that investment in port facilities and service quality can increase customer satisfaction. Customers who are satisfied with the services provided tend to return to using port services and recommend the port to others. However, there are several other factors that also affect customer satisfaction, such as the price of port services, port security, and ease of access. Therefore, it is important for ports to pay attention to these various factors in increasing customer satisfaction. In conclusion, this literature study shows that port facilities and service quality have a positive effect on customer satisfaction. Ports must pay attention to these factors to increase customer satisfaction and obtain long-term benefits for their business.
IMPLEMENTASI KEBIJAKAN PENYELENGGARAAN ADMINISTRASI KEPENDUDUKAN DI KABUPATEN KUANTAN SINGINGI: (Studi Kasus Akta Kematian) Khapiz Al-Farisi; Hasim As’ari
Public Service and Governance Journal Vol. 4 No. 1 (2023): Januari: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v4i1.875

Abstract

Every citizen has the right to civil registration in the sense that he has the right to request an authentic deed from a state official. It is still rare for residents to realize how important a deed is for them in sustaining their life. The purpose of this study is to analyze and describe the implementation of the policy for implementing population administration in the possession of death certificates for the community at the Population and Civil Registration Office of Kuantan Singingi Regency and to identify obstacles in implementing the policy for implementing population administration in making death certificates at the Population and Civil Registration Service for Kuantan Regency Singingi. Qualitative research as a research method that starts from assumptions, interpretive/theoretical lenses, and studies of research problems that look at how individuals or groups interpret social or humanitarian problems. The results of the research that the researchers conducted regarding the implementation of population administration administration policies in Kuantan Singingi Regency (a case study of death certificates), namely, the policy of implementing population administration regarding death certificates had not been properly implemented by the Kuantan Singingi Regency Population and Civil Registration Service, this was obtained from several factors, namely Policy standards and targets/measures and objectives, resources, characteristics of implementing agents, implementor communication, attitude and position of executors, social, economic and political environment. The second obstacle is the lack of socialization related to population administration. The third obstacle is the lack of public awareness.
Peran Komunikasi Pembangunan dalam Membangun Desa Winda Kustiawan; Nadya Syakilah; Melda Wati Simanjuntak; Nandini Nandini; Heny Trie Dina Aliya
Public Service and Governance Journal Vol. 4 No. 1 (2023): Januari: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v4i1.883

Abstract

This article discusses the role of development communication in developing villages. Through a literature review and case studies, this article attempts to provide a thorough understanding of how development communication can help speed up village development processes. This article will also cover some important points such as types of development communication, effective development communication methods, obstacles that are often encountered in implementing development communication programs, and the benefits that can be obtained from using development communication in developing villages.
PARTISIPASI PEMILIH DIPENGARUHI KURANGNYA MINAT POLITIK DAN KETIDAKPUASAN DENGAN PILIHAN KANDIDAT PADA GENERASI XYZ DI KABUPATEN BANDUNG BARAT Ito Turyadi
Public Service and Governance Journal Vol. 3 No. 2 (2022): Juli : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v3i2.885

Abstract

This article was written based on the manifestation of researcher participation in the democratic system in Indonesia, especially in West Bandung Regency. This study aims to determine the voter turnout of 3 generations (generation X, generation Y, and generation Z) from the perspective of lack of political interest and dissatisfaction with the candidates. This research uses descriptive and verification methods with a quantitative approach, with a total sample of 145 respondents spread from 3 villages (Ciwaruga Village, Cigugur Girang Village and Cihanjuang Village). The research location is the area with the largest population and voting rights in the Parongpong District, West Bandung. Methods of data analysis using path analysis using SPSS software. The results of the study show that the total influence of ignorance or lack of political interest and dissatisfaction with the choice of candidates on voter participation in generation X is indicated by the magnitude of the coefficient of determination (r2) = 0.488 or 48.8%, in generation Y is indicated by the magnitude of the coefficient of determination (r2) ) = 0.580 or 58%, in generation Z it is shown by the magnitude of the coefficient of determination (r2) = 0.793 or 79.3%. So it was concluded that the model formed was included in the strong category, so that in this study the variables of ignorance or lack of political interest and dissatisfaction with the choice of the right candidate were used to measure voter turnout in Parongpong District, West Bandung.
Islamic Economic Thoughts And Their Relevance In Society 5.0 Era Of Zainal Abidin Ahmad Aufa Rizka Azzumi; Miswanto Miswanto; Naqiyah Naqiyah
Public Service and Governance Journal Vol. 4 No. 2 (2023): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v4i2.913

Abstract

Islam has a concept of a universal, integral, and comprehensive way of life. This concept governs all aspects of human life, from the simple to the complex, including social, economic, political, educational, artistic, and cultural aspects. This research discusses the contribution of Islamic economics to national economic development, particularly in Indonesia, the largest Muslim-majority country in Asia. Islamic economics aims to create social justice, equitable income distribution, and economic sustainability within the context of Islam.The thoughts of Zainal Abidin Ahmad, a Muslim thinker from Indonesia, on Islamic economics, are explained in this research. Zainal Abidin Ahmad presents his views on Islamic economics as a distinct perspective from the popular capitalism and socialism of his time. Despite his comprehensive and profound thinking, Zainal Abidin Ahmad's ideas have received less attention from intellectuals, economists, and scholars. This article emphasizes the importance of studying and developing the thoughts of Zainal Abidin Ahmad in the current era. In this research, the researcher highlights the importance of studying and developing the ideas of Zainal Abidin Ahmad and previous Islamic economists relevant to the present era, particularly in the context of Islamic economics in the Society 5.0 era. Through in-depth research and study of these ideas, understanding will be enhanced, and relevant concepts of Islamic economics will be developed to address the challenges of the time.
Pengaruh Budaya Organisasi dan Gaya Kepemimpinan terhadap Kepuasan Kerja Pegawai Bappeda Kabupaten Jeneponto Sewang Sewang
Public Service and Governance Journal Vol. 4 No. 2 (2023): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v4i2.919

Abstract

This study aims to analyze the effect of organizational culture and leadership style on the job satisfaction of Bappeda Jeneponto Regency employees. The location of this research is the Office of the Regional Development Planning Agency (Bappeda). The sample in this study used the census method (saturated sample) with a total of 32 respondents. Data collection was done through questionnaires with the analysis method was multiple linear regression analysis. The results showed that organizational culture had a positive and significant effect on the job satisfaction of Jeneponto Regency Bappeda employees with a coefficient of determination of 0.377 and P (sig) = 0.000 < 0.05. This shows that the better the organizational culture and understanding by employees, the better job satisfaction will be. Leadership style has a positive and significant effect on the job satisfaction of Bappeda Jeneponto Regency employees with a determination coefficient value of 0.548 and P (sig) = 0.000 <0.05. This shows that the better the leadership style, the better job satisfaction will be. The variable that has a dominant effect on the job satisfaction of Bappeda Jeneponto Regency employees is leadership style.
IMPLEMENTASI PERATURAN KEPALA BADAN PERTANAHAN NASIONAL NOMOR 3 TAHUN 2011 TENTANG PENGELOLAAN, PENGKAJIAN, PENANGANAN KASUS PERTANAHAN DI KOTA PROBOLINGGO Wasilatur Rohima; Imam Sucahyo; Ach. Noor Busthomi
Public Service and Governance Journal Vol. 4 No. 2 (2023): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v4i2.920

Abstract

Indonesian is an agricultural country, so land has a very important meaning for the life of the Indonesian people. So important is the position of land for humans, it often causes disputes about land. Theoretically, dispute resolution can be carried out in 2 (two) ways, namely through formal justice mechanisms in court (litigation) and outside the judicial process (non-litigation). One form of settlement outside the court is Mediation. Mediation is a dispute settlement through negotiation with the help of a neutral third party (mediator) to find a form of settlement that can be agreed upon by the parties. Mediation is basically deliberation and consensus, namely as a method or process other than other methods or processes, whether through arbitration, negotiation, conciliation, and others. If in mediation there is an agreement, and it is stated in a deed of peace, in fact this deed of peace is a legal product and has binding power as is characteristic of the consensual principle according to Article 1338 of the Indonesian Civil Code. Thus, an agreement made legally applies as a law for the parties to the dispute. This article uses a socio legal approach in a descriptive analytical manner through qualitative methods
Fintech (Financial Technology) Dalam Sistem Pembayaran Non Tunai Di Perbankan Syariah (Studi Kasus Pada Bank Muamalat KCP Lamongan) Faridah Niswatul Khoiroh; Eny Latifah
Public Service and Governance Journal Vol. 4 No. 2 (2023): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v4i2.924

Abstract

This study aims to find about: (1) fintech service in the mobile banking-based non-cash payment system (Muamalat-DIN) at Bank Muamalat KCP Lamongan: (2) implementation of fintech in the mobile banking-based non-cash payment system (Muamalat-DIN) at Bank Muamalat KCP Lamongan. This study uses a descriptive qualitative research method. The results of this study are: (1) fintech services in the non-cash payment system in Muamalat-DIN are transfers, QRIS, credit top-ups, internet credit top-ups, electronic money top-ups, google play voucher codes, spotify premium, postpaid credit payments, PLN electricity, Telkom, cable TV, PDAM, IPB campus education payments, airplane tickets, ZISWAF, family takaful, BPJS employment, BPJS health, SAMSAT/SIGNAL, BPJPH, virtual accounts, multi payments, and hijrah pensions (DPLK); (2) the implementation of fintech at Bank Muamalat varies, there are Muamalat-DIN, phone banking, internet banking, MADINA, online share-e debit, and ATMs. The most popular Fintech at Bank Muamalat KCP Lamongan is Muamalat-DIN. In Muamalat-DIN, customers of Bank Muamalat KCP Lamongan often use services in the form of transfer, QRIS, credit top-ups and internet credit top-ups, electronic money top-ups, payment services such as PLN electricity, Telkom, PDAM, ZISWAF, BPJS for employment, BPJS for health, virtual accounts, and hijrah pension (DPLK). This fintech implementation has benefits for banks and customers, the benefit for Bank Muamalat KCP Lamongan is that it will have a wider reach, operational and marketing costs are more economical. And the benefits felt by customers are that transactions are easier, faster, accessible 24 hours because access is via a smartphone, and customers don't need to carry a lot of cash everywhere.
Pengaruh Modal, Tenaga Kerja Dan Pelatihan Terhadap Nilai Produksi Dan Pendapatan Industri Pakaian Jadi Di Kota Denpasar Kadek Kesya Dwiyani Putri; Putu Ayu Pramitha Purwanti
Public Service and Governance Journal Vol. 4 No. 2 (2023): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v4i2.929

Abstract

This research was conducted with the aim of evaluating the influence of capital, labor, and training on the production value of the ready-made garment industry in Kota Denpasar, as well as the influence of capital, labor, training, and production value on the industry's income. The research sample consisted of 88 units of ready-made garment industry businesses in Kota Denpasar, and path analysis was used as the analytical method. The results of the analysis indicated that capital, labor, and training have a positive impact on the production value of the ready-made garment industry in Kota Denpasar. Additionally, capital, labor, training, and production value also have a positive influence on the industry's income. Another interesting finding is that the production value acts as a mediator between capital, labor, and training and the income of the ready-made garment industry in Kota Denpasar.

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