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Journal of Health Management, Administration and Public Health Policies
Published by Universitas Muhammadiyah Muara Bungo
ISSN : -     EISSN : 29875471     DOI : https://doi.org/10.52060/hmaps.v1i2.1437
Core Subject : Health,
Health Professions Public Health
Aims: Journal of Health Management, Administration and Public Health Policies is an electronic, open-access, double-blind, and peer-reviewed journal in the areas of health promotion, health behavior, and health education. The journal began its publication on June 16, 2023, and it is published two times yearly. It seeks to understand factors at various layers associated with health administration, management, lifestyle, and health-impacting policy. It provides with a platform to find strategies to improve population health status. Scope: The Journal of Health Management, Administration and Public Health Policies covers a broad range of topics including health administration, public health, hospital administration, health policy, health management, health economics, epide­mi­ology, social/ public policy, and community health. Journal of Health Management, Administration and Public Health Policies welcomes papers on the theories and concepts, methodologies, policy formulation, organizational change, as well as social and environmental development, using quantitative or qualitative methods. All of the papers published are freely available as downloadable pdf files.
Arjuna Subject : Profesi Kesehatan - Profesi Kesehatan (Lain-Lain)
Articles 37 Documents
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Integration of Professional Ethics, SOP Compliance, and Health Worker Professionalism in Improving the Quality of Health Services: Case Study in Indonesian Health Institutions Wibowo, Hendry; Firna, Lira
Journal of Health Management, Administration and Public Health Policies Vol. 3 No. 1 (2025): Journal of Health Management, Administration and Public Health Policies
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat, Universitas Muhammadiyah Muara Bungo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52060/healthmaps.v3i1.3197

Abstract

Etika profesional, kepatuhan terhadap Standar Operasional Prosedur (SOP), dan profesionalisme tenaga kesehatan merupakan faktor kunci dalam menentukan kualitas dan keselamatan pelayanan kesehatan. Penelitian ini menganalisis peran etika antar tenaga medis dalam menciptakan lingkungan kerja kolaboratif serta dampak penerapan SOP dan sikap profesionalisme terhadap kinerja institusi kesehatan, seperti yang terlihat di Kantor Kesehatan Bitung dan Rumah Sakit Umum Radjak Hospital Salemba. Hasil studi menunjukkan bahwa konsistensi dalam menjalankan SOP meningkatkan efisiensi dan akurasi pelayanan, sementara ketidakpatuhan—seperti yang terjadi di RSUD Gambiran Kota Kediri dan Rumah Sakit "X" Malang—dapat mengganggu alur layanan dan membahayakan pasien. Faktor-faktor seperti pemahaman prosedur, dukungan manajemen, dan budaya kerja berpengaruh signifikan terhadap kepatuhan. Penelitian ini merekomendasikan penguatan budaya kepatuhan melalui pelatihan, supervisi, dan kebijakan berbasis bukti untuk meningkatkan mutu layanan kesehatan. Integrasi etika, SOP, dan profesionalisme dinilai sebagai solusi strategis dalam membangun sistem kesehatan yang lebih aman, efisien, dan berorientasi pada kepuasan pasien.
Evaluation of School Canteen Hygiene Implementation Based on Administrative Data at LPI Assalam Rimbo Bujang Nurcihikita, Tiara; Afriza, Zakya; Hania, Anggun Putri
Journal of Health Management, Administration and Public Health Policies Vol. 3 No. 1 (2025): Journal of Health Management, Administration and Public Health Policies
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat, Universitas Muhammadiyah Muara Bungo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52060/healthmaps.v3i1.3353

Abstract

This study evaluated the implementation of school canteen hygiene at LPI Assalam Rimbo Bujang based on available administrative data. Canteen hygiene plays a crucial role in preventing foodborne diseases and maintaining student health; however, the utilization of administrative data as a monitoring and evaluation tool is often suboptimal. The research employed a descriptive-evaluative method with a quantitative approach, focusing on analyzing administrative data from daily cleanliness forms, inspection reports, and other relevant documents within a specific period. The results indicate that the availability and completeness of administrative data varied, but it could provide insights into the level of canteen hygiene compliance, covering environmental cleanliness, personal hygiene of staff, food handling, and waste management. Gaps in recording consistency were identified, which impacted the accuracy of the evaluation. In conclusion,  administrative data serve as a vital source of information for monitoring canteen hygiene implementation. Improving structured recording systems and continuous training for canteen staff and relevant parties are highly recommended to optimize canteen hygiene and sanitation management, thereby ensuring food safety and student health at LPI Assalam Rimbo Bujang.   Keywords: School Canteen Hygiene, Administrative Data, Health Management in Schools, Food Safety
Implementation of Online Registration Information Technology in Health Service Delivery at Matur Primary Health Center in 2025 Harlin, Novelita; Putri, Silvia Adi; Adzkia, Legabina
Journal of Health Management, Administration and Public Health Policies Vol. 3 No. 2 (2025): Journal of Health Management, Administration and Public Health Policies
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat, Universitas Muhammadiyah Muara Bungo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52060/wkwrf279

Abstract

Introduction: The utilization of information technology in the healthcare sector, such as the use of online registration at community health centers (puskesmas), presents an alternative healthcare service to avoid long queues. Through the online registration system, it is expected to enhance efficiency, accessibility, and service quality at primary healthcare facilities like puskesmas. Objective: This study aims to identify the 'man' (behavior/human resources), 'material' (infrastructure), and 'method' (procedural regulations/workflow) aspects in the implementation of online registration at Puskesmas Matur. Methods: This research was conducted from April 22nd to May 6th, 2025, using a qualitative descriptive approach involving five informants, namely officers and patients at Puskesmas Matur. Results: The research findings indicate a significant change in the service flow and interactions between patients and officers. The majority of patients expressed satisfaction with the use of online registration. However, some patients, particularly the elderly and those unfamiliar with using online registration, still face challenges. Registration officers stated that socialization regarding this system has been carried out, but further efforts are needed to reach all segments of society. Conclusion: The implementation of the online registration system at Puskesmas Matur has been generally received positively by both patients and healthcare officers. Patients perceive ease and flexibility in the registration process, although some patients still encounter technical difficulties, and further socialization efforts are deemed necessary. Keywords: Implementation, Information Technology, Online Registration
Inhibiting Factors in the Implementation of SIMGOS at RSUD Dr. Adnaan WD Payakumbuh, 2025 Triani, Wulan; Putri, Silvia Adi; Adri, Rantih Fadhilya
Journal of Health Management, Administration and Public Health Policies Vol. 3 No. 2 (2025): Journal of Health Management, Administration and Public Health Policies
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat, Universitas Muhammadiyah Muara Bungo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52060/4m29s668

Abstract

Introduction: Open Source Generic Management Information System (SIMGOS) Is an activity to provide knowledge to health service officers This system is a manifestation of the Ministry of Health in an effort to implement health activities and more sophisticated hospital information management by conducting research on the development of a more advanced and more advanced hospital management information system and has competitiveness in RSUD dr. Adnaan WD Payakumbuh HR capabilities in operating the SIMGOS application, as well as the lack of training received by staff so that the distribution of strategies has not been evenly distributed to all staff at the level of each unit. many staff do not understand and fully understand the strategic objectives of SIMGOS and how their role in supporting the implementation. and the lack of high implementation costs so that the availability of Hardware and Software is inadequate as well as the cost of training and maintenance is quite large so that it hinders the adoption of information technology that improves the quality of service. objective: to find out the description of the Inhibiting Factors for the Implementation of Open Source Generic Information System (SIMGOS) in RSUD dr. Adnaan WD Payakumbuh. This study uses a descriptive qualitative research. method: conducted at RSUD dr. Adnaan WD Payakumbuh. Conducted by Interview and Documentation Research. Results: The results of the research obtained from the HR Factor are that money users have difficulty in communicating with SIMGOS, especially Dpjp and senior nurses who have entered retirement age because they are accustomed to using manual recording so they feel the system slows down their work. Funding/budget factors are a very big obstacle without sufficient budget staff will find it difficult to carry out work because of budget limitations that make facilities and infrastructure inadequate, Strategy and method factors, especially in communication strategies, disrupt the implementation process due to limited SIMGOS system support devices. In addition, there is also a lack of understanding of staff in analyzing SIMGOS needs in the future, for example by completing the facilities and infrastructure used to conduct training for users and also increasing IT capabilities by carrying out training activities. Conclusion and Suggestion : For the Human Resources Factor: Overall, in improving human resources capabilities through training activities provided to staff to learn more about the SIMGOS Application, especially for senior doctors and nurses who are technologically illiterate in the outpatient room, to familiarize themselves with the SIMGOS application. In order to improve the quality of services in the hospital by requiring each user to go through a training stage to assess the extent of user understanding and performance in mastering the SIMGOS application, Funding/Budget Factor: Overall, Dr. Adnaan WD Payakumbuh Hospital faces funding/budget constraints, namely infrastructure such as many system needs that are not yet met due to a lack of funds and budget, resulting in inadequate system requirements. Strategy and Method Factor: The strategy and method have been structured and have been provided to each user, and after being provided, some users still do not read and apply the SOP provided by the hospital. Therefore, the hospital should be more assertive in implementing the Strategy and Method in using SIMGOS. Keywords: Overview of Inhibiting Factors in the Implementation of the Open Source Generic Management Information System (SIMGOS)
An Overview of Effective Communication in Patient Care Services at Madina Hospital  Bukittinggi 2025 Pratiwi, Sonia; Putri, Silvia Adi; Setiana, Iffa
Journal of Health Management, Administration and Public Health Policies Vol. 3 No. 2 (2025): Journal of Health Management, Administration and Public Health Policies
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat, Universitas Muhammadiyah Muara Bungo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52060/ymsfpt43

Abstract

Effective communication at the patient registration unit of Madina Hospital, Bukittinggi, has not been fully implemented. Registration officers often fail to convey important information, such as changes in doctors’ schedules, resulting in patients waiting for long periods without receiving services. This study aimed to describe effective communication in patient service delivery at Madina Hospital, Bukittinggi, in 2025. A descriptive quantitative approach was employed, involving 40 patients as respondents. Data were collected using a structured questionnaire. The results showed that 22 respondents (55.0%) had a high level of understanding, while 18 respondents (45.0%) had a low level. Regarding patient satisfaction, 25 respondents (62.5%) reported good satisfaction and 15 respondents (37.5%) reported low satisfaction. Positive attitudes were found in 27 respondents (67.5%), while 13 respondents (32.5%) showed negative attitudes. Good interpersonal relationships were reported by 23 respondents (57.5%), and 30 respondents (75.0%) demonstrated positive actions. In conclusion, communication practices at the registration unit require continuous evaluation and improvement to enhance the quality of patient services.
The Effect of Service Quality on BPJS Patient Satisfaction in the Outpatient Installation at RSU Sinar Husni Medan Sari, Nurmaya; Theo, Deli; Sari, Mayang
Journal of Health Management, Administration and Public Health Policies Vol. 3 No. 2 (2025): Journal of Health Management, Administration and Public Health Policies
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat, Universitas Muhammadiyah Muara Bungo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52060/bqnq0650

Abstract

The National Health Insurance (JKN) is a government and community program aimed at providing comprehensive health coverage for the Indonesian population, enabling citizens to live healthy, productive, and prosperous lives. Health insurance is closely related to service quality, which directly affects patient satisfaction. This study employed a quantitative design using an analytical survey with a cross-sectional approach. The population consisted of outpatient patients at Sinar Husni General Hospital, Medan, totaling 7,477 individuals, with a sample of 99 selected using accidental sampling. Based on the chi-square test, the relationship between tangible, reliability, responsiveness, assurance, and empathy with BPJS patient satisfaction yielded p-values of 0.002, 0.002, 0.001, 0.001, and <0.001 respectively. There is a significant effect of service quality (tangible, reliability, responsiveness, assurance, empathy) on BPJS patient satisfaction in the outpatient installation.
Analysis of Public Satisfaction with Electronic Outpatient Registration Services at Ratu Zalecha Martapura Regional Hospital  Qomah, Isti; Widya Wati, Ni Wayan Kurnia; Wardhina, Faizah
Journal of Health Management, Administration and Public Health Policies Vol. 3 No. 2 (2025): Journal of Health Management, Administration and Public Health Policies
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat, Universitas Muhammadiyah Muara Bungo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52060/599dfj53

Abstract

A hospital is an integral part of the social and medical organization, functioning to provide health services to the community, both curative and rehabilitative. Every health service facility has an obligation to be accountable for the services provided. One form of accountability is the provision of health information through the implementation of technology in hospitals, specifically the use of electronic medical records (EMR) to manage patient medical documentation, with the aim of improving service quality and achieving user satisfaction. User satisfaction in utilizing EMR serves as one of the indicators of successful implementation of the information system. This study aims to analyze community satisfaction with electronic outpatient registration services at RSUD Ratu Zalecha Martapura in 2024. The research employed an analytical survey method. The population consisted of all patients who registered for outpatient services through the SIPO RAZA and Mobile JKN applications at RSUD Ratu Zalecha Martapura, with a total of 47 respondents selected using accidental sampling.The results of the study, analyzed using the Spearman rho test, yielded a p-value of 0.062 > α = 0.05, indicating that there is no significant relationship between community satisfaction and the electronic outpatient registration services at RSUD Ratu Zalecha Martapura.

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