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Megandaru W. Kawuryan
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Jurnal Teknologi dan Komunikasi Pemerintahan
Published by Institut Pemerintahan Dalam Negeri
ISSN : 27221717     EISSN : 30324785     DOI : https://doi.org/10.33701/jtkp
Core Subject : Social,
Social Sciences
Jurnal Teknologi dan Komunikasi Pemerintahan merupakan upaya Program Studi Teknologi Rekayasa Informasi Pemerintahan Fakultas Manajemen Pemerintahan Institut Pemerintahan Dalam Negeri dalam meningkatkan publikasi karya ilmiah dalam bidang Teknologi dan Komunikasi Pemeirntahan. Jurnal ini terbit dua kali dalam setahun pada bulan Juni dan Desember. Jurnal Teknologi dan Komunikasi Pemerintahan telah terdaftar dengan nomor ISSN 2722-1717 (media cetak) Jurnal Teknologi dan Komunikasi Pemerintahan memuat artikel dan karya ilmiah baik berupa hasil penelitian maupun non penelitian. Jurnal Teknologi dan Komunikasi Pemerintahan bertujuan untuk menyebarluaskan pemikiran atau gagasan konseptual dan hasil penelitian yang telah dicapai di bidang Teknologi dan Komunikasi Pemeirntahan. Jurnal Teknologi dan Komunikasi Pemerintahan secara khusus menitikberatkan pada permasalahan pokok dalam pengembangan Teknologi dan Komunikasi Pemeirntahan. Jurnal ini berfokus pada kajian teoritis dan praktis diantaranya: Sosial dan Politik Administrasi Publik Kebijakan Publik Teknologi Komunikasi
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 144 Documents
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INOVASI PELAYANAN PUBLIK MELALUI APLIKASI SMART CAMPUS DATA BASE (SCDB) DI KAMPUS INSTITUT PEMERINTAHAN DALAM NEGERI Lusy Riadina Putri
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 3 No 2 (2021): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v3i2.2308

Abstract

Service is one of the duties and functions of the profession of the State Civil Servant (ASN), as a state servant and ASN community servant has several main tasks and functions, one of which is public service. Public services become the main face of the Government as the organizer of bureaucracy, good or bad public services from the Government will get a direct assessment by the public as consumers of public services. The Institute of Government of Home Affairs (IPDN) as one of the government agencies to made ASN cadres of Home Affairs government creates a public service innovation through the Smart Campus Data Base (SCDB) application as one of the containers of public services today and services for IPDN academic community interns. SCDB application is the provision of the latest data or databases and electronic information that is integrated online and can be easily accessed in general, especially by the academic community to obtain data and information about IPDN. The research method used is a descriptive type Qualitative research method. The existence of technological changes in the industrial era 4.0 is getting faster, to be able to keep up with the development of this technology IPDN must have a database where all data or information related to IPDN can be accessed directly through SCDB, the constraints in the human resources admin data manager from each unit/part in IPDN, especially in the field of informatics engineering as the person in charge of data input, IPDN needs for good cooperation for the integration of data in IPDN can run optimally to provide smoothness of the general public and academic community in accessing various information needed through the Smart Campus Data Base (SCDB) Application. Keywords: Public Service, SCDB Application, Institute of Internal Government
PELAYANAN PUBLIK BERBASIS ONLINE DI DESA (STUDI PADA EMPAT DESA DI KECAMATAN JATINANGOR)
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 3 No 2 (2021): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v3i2.2309

Abstract

Villages as one of the sub-systems of the government in Indonesia that carry out governance functions is at the forefront in providing services to the community. Especially, it is very essential in the midst of the current demands for easy, cheap, and fast services. One alternative solution to these demands is the use of information technology in the field of government (e-government), such as a website-based online service media. However, in reality, the villages that are used for this research location generally still provide services to the community in a conventional manner. Even when the websites are available, they do not meet the standards in e-government development. The method used in this research is qualitative with a descriptive approach, and with data collection techniques through interviews and observation. The study concludes that Cibeusi Village, Hegarmanah Village, Cileles Village, and Cilayung Village are still not optimal in utilizing website media as an alternative for online public services. Moreover, the necessary features related to online public services, namely information, interactions, and transactions are still not yet available. Keywords: Villages, Online Public Services
EFEKTIVITAS SICANTIK CLOUD PADA PELAYANAN PUBLIK PERIZINAN BERBASIS E- GOVERMENT DIKABUPATEN PURWAKARTA Agung Nurrahman; Jamilah Rahman
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 3 No 2 (2021): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v3i2.2310

Abstract

The focus of the study is the application of the Si Cantik Cloud application. The purpose of this study is to obtain a general description of the effectiveness of Si Cantik in e-government-based licensing public services in Purwakarta Regency. The research method is descriptive qualitative. The research findings indicate that there are supporting factors, namely the commitment of organizational leaders in this case as illustrated in the publication of SOPs supporting the implementation of the Si Cantik Cloud application which can have implications for clarity of information for the business community. In conclusion, on the 5 dimensions used by the author in measuring effectiveness, information is obtained that the Si Cantik Cloud application implemented by the Purwakarta Regency Investment and One Stop Integrated Service (DPMPTSP) shows that the application is quite effective in being used and utilized in the provision of licensing and non-licensing services in Indonesia. Purwakarta Regency. The author recommends that the Purwakarta Regency Government can improve socialization and assistance to the community, and develop infrastructure designs in order to strengthen the effectiveness of implementing the Si Cantik Cloud application. Keywords: Effectiveness, Si Cantik Cloud, Public Service, E-government.
KUALITAS PELAYANAN PUBLIK DALAM PENERAPAN APLIKASI E-PBB DI BADAN PENDAPATAN DAERAH (BAPENDA) KABUPATEN PURWAKARTA Annisa Rahmadanita; Pretty Petronella Clarita Dowa
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 3 No 2 (2021): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v3i2.2311

Abstract

The purpose of the study was to obtain an overview of the quality of public services in the application of the E-PBB application at BAPENDA Purwakarta Regency. The research method used is descriptive qualitative. The findings of this study are in the tangible dimension, BAPENDA has been able to provide services that are not limited by space and time, but BAPENDA also provides physical facilities for services in utilizing the E-PBB application. In terms of reliability, the E-PBB application has been downloaded by the people of Purwakarta more than five thousand times, this shows that the people of Purwakarta Regency believe in the services provided by the district government. On the responsiveness dimension, the Purwakarta Regency Government is considered fast and precise in providing services. Meanwhile, in the assurance dimension, information was obtained that public service providers were friendly and courteous in providing services to the community. However, in the empathy dimension, there is no firm attitude taken by employees to meet the needs of the community so that tax payment services can be carried out directly by the community without having to come to the bank or payment location. The conclusion of the study is that BAPENDA Purwakarta Regency has made use of technology in making efforts to improve the quality of public services. The quality of public services provided by BAPENDA Purwakarta Regency is considered quite good, but still needs to maximize the features in the E-PBB application and consider the needs of the community, especially in terms of paying taxes that can be carried out directly. Keywords: Public Service Quality, E-Government, E-PBB
PEMANFAATAN MEDIA SOSIAL SEBAGAI KEGIATAN KEHUMASAN PERPUSTAKAAN IPDN JATINANGOR Auliya Noviyani Sardi
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 3 No 2 (2021): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v3i2.2312

Abstract

Social media is often used by people as a place for exchanging information. The applicability of social media can be used as a medium for public services, for example publicity and services of a library. The library of IPDN Jatinangor already has social media, but it has not been used optimally. The publicity is still conducted directly or via instant messengers by an individual. The purpose of writing this article is to contribute to the use of social media as a mean of public relations, especially in the field of libraries. The method used in this article is action research modeled by Kemmis and McTaggart. The approach used in this research is a qualitative approach with data collection techniques such as documentation, short interviews, and observations. There are also social media that are used, namely Instagram, Facebook and Youtube. This utilization gets positive feedbacks from actual and potential users, as well as wider community. This result is proven by the increase in social media followers of the IPDN Library Unit. The conclusion of this article is that the use of social media as a mean of public relations for libraries can make them be known more widely, facilitate services for users and general public, as well as form a dynamic image for the libraries. Keywords: Library Services, Library Public Relations, Public Services
IMPLEMENTASI APLIKASI SABILULUNGAN SISTEM PENILAIAN KINERJA PEGAWAI (SASIKAP): (Studi pada Badan Kepegawaian dan Pengembangan Sumber Daya Manusia Kabupaten Bandung Provinsi Jawa Barat) Asri B; Sheila Novelia Tiarani
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 3 No 2 (2021): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v3i2.2313

Abstract

The Sabilulungan Employee Performance Assessment System (SASIKAP) launched by the Bandung Regency Government is an innovation that is used as a reference for electronic-based PNS performance assessments in an effort to give rewords and penalties. Reference to Regent Regulation No. 18/2019 regarding Employee Performance Assessment has brought many changes to the way of working, including the implementation of good governance principles due to strong control from stakeholders. The method used in this research is qualitative with a descriptive approach. Collecting data in the form of interviews, observations and reviewing documents related to the research. The determination of informants was based on certain qualifications, including the authorities because they were considered the most knowledgeable about the object being studied related to the SASIKAP. The informants in this study were 9 BKPSDM employees with different levels of position. The results of the study found that based on Edward III's Theory, namely Communication, Resources, Disposition and Bureaucratic Structure, it had been implemented quite well, but from the indicators contained in the communication and resource dimensions there were still obstacles because employees had not fully mastered the use of digital technology related to the procedure for filling out results. The work on the SASIKAP application was caused by a lack of socialization from related parties, only one SASIKAP admin employee, and as a result were overwhelmed in providing services to all employees at the Bandung Regency BKPSDM. Keywords : Implementation, Employee, Performance Appraisal, Sabilulungan, SASIKAP
PERAN PEMERINTAH UNTUK MENCAPAI TUJUAN BANGSA DENGAN PEMANFAATAN TEKNOLOGI Agung Nurrahman
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 2 No 2 (2020): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v2i2.2314

Abstract

There are three primary aims of this paper. Firstly, it is to analyse proper role theory, especially in government sector. Secondly, this study would examine the role of Indonesian government, according to relevant role theory, in order to achieve nation’s goal. Thirdly, this paper would examine the use of technology by Indonesia government in order to achieve that goal. Furthermore, this research using qualitative data collecting methods with descriptive approach and case study strategy. There are some findings of this study. First, there are four main elements in the theory aspect of the role of the government, especially in Indonesia, namely: One, the political and social contract. Two, the process of deliberation or formulation of public policy that becomes the main point before entering into other points as derivatives. Three, the concept of implementation of public policy, in which there is a dimension of rights and obligations, both for the government and society, as both parties agree on social and political contracts, where both aspects become the fourth and fifth points. Secondly, the Indonesian government's policy in case studies that researchers use, namely the issue of radicalism, is considered to be contrary to the contract value of the nation and state. This can be further seen in pancasila related to national unity and unity and social justice. Furthermore, the dynamics of the issue are also contrary to the vision of the ministry of religion, in terms of maintaining intra-religious harmony. Even in the process of drafting a Joint Decree of the ministry related to this issue, not through an appropriate process of public policy formulation. Thirdly, even if the policy must be taken by the government, it is necessary to take appropriate public policy formulation measures. Moreover, it is beyond the vision and mission of the ministry, campaign promises and the constitution. Therefore, one of the efforts that must be taken to produce good public policy is to provide public spaces availability to participate in the formulation. Where in this case, technology, especially the presence of virtual space as an extension of physical space, has a big part in that. Unfortunately the government does not provide access for the public in this virtual space, and seems to separate certain spaces which creating divsion of personality. Keywords: The role of government, the theory of the role of government, technology.
SMART CITY DI KOTA BANDUNG: SUATU TINJAUAN ASPEK TEKNOLOGI, MANUSIA, DAN KELEMBAGAAN Eko Budi Santoso; Annisa Rahmadanita
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 2 No 2 (2020): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v2i2.2315

Abstract

This article is the result of a research which aims to describe the implementation of Smart city in Bandung in terms of technology, human and institutional aspects. The research was conducted with a descriptive qualitative approach. Data collection was carried out by semi-structured interviews with 37 informants, observation and documentation. The research findings show that the socialization related to the smart city program, especially in socializing service applications to the public, is still not widespread so that it has an impact on the lack of citizen knowledge regarding the smart city program and the Bandung City Government has ratified the Bandung Smart city master plan standard operating procedures related to information systems in order to realize smart city ​​in the city of Bandung. It is recommended to increase continuous socialization, educate the public regarding online applications in collaboration with campuses, as well as implement the Bandung Smart City master plan and conduct evaluations at each stage that has been implemented. Keywords: Smart city, Technology, Human, Institutional, Bandung City
STRATEGI PEMERINTAH KOTA TASIKMALAYA DALAM MENERAPKAN TEKNOLOGI INFORMASI PEMERINTAHAN UNTUK MENINGKATKAN TATA KELOLA PEMERINTAHAN Ikhbaluddin Ikhbaluddin
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 2 No 2 (2020): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v2i2.2316

Abstract

The use of technology of information in the government sector well known as TIP (Technology of Government Information) it was not a new concerning formally, Indonesia just had the regulation on the 2003, refer to ordinance the 2003 number 3 that consist on development of electronic government. The regulation has 6 (six) strategies and phases of TIP development comprehensively. However, Tasikmalaya City Government still faces many problems in it’s implementation. Related with this research, it capable of proof that there are several obstacles in the implementation of TIP in Tasikmalaya City Government, such as either regional regulation or Mayor Regulation Governing Regulated the implementation of TIP in a comprehensive manner TIP application have been built are still partial in each Organization of Local Government (OPD), and have not been integrated in an interoperability system. The lack of human resources who have competence in this sector, and it’s implementation does not involve to another such as the people and private parties. Based on the conditions above it will impact on the weakness of government implementation, especially on public service as a good governance indicator should be have. The key word : Technology of Government Information (E-Government)
IMPLEMENTASI APLIKASI E-COURT DALAM MEWUJUDKAN PELAYANAN PUBLIK YANG BAIK DI PENGADILAN NEGERI KOTA MALANG
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 2 No 2 (2020): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v2i2.2318

Abstract

All the arrangements of human life are connected with the internet network that is so massive due to an industrial revolution 4.0. The development of existing technology has an impact on government service systems, namely the service approach to the community. If the service is associated with technological development, it will make the service process effective if the government can allocate it through changes in existing technology properly and correctly. E-Court is an instrument in court as a form of service to the community in terms of online case registration, online payment, online summons, and online trial. Prior to the application of the E-Court, the community tended to experience difficulties in carrying out court activities because the community had to come to the place of court before which would take a lot of time and money, this made the lack of efficiency and effectiveness of services in the registration and trial process. , seeing the difficulties of this society, an E-Court application was launched based on Supreme Court regulations that are useful to facilitate the public in conducting court-based technology activities that save time and excessive costs in order to realize the ideals in efficient and effective public services. This study aims to determine the implementation of e-court applications in services in the Malang District Court. This type of research used in this research is qualitative research with a literature study approach. Keyword : E-Court, Implementation and Public Service

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