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Jurnal Teknologi dan Komunikasi Pemerintahan
Published by Institut Pemerintahan Dalam Negeri
ISSN : 27221717     EISSN : 30324785     DOI : https://doi.org/10.33701/jtkp
Core Subject : Social,
Social Sciences
Jurnal Teknologi dan Komunikasi Pemerintahan merupakan upaya Program Studi Teknologi Rekayasa Informasi Pemerintahan Fakultas Manajemen Pemerintahan Institut Pemerintahan Dalam Negeri dalam meningkatkan publikasi karya ilmiah dalam bidang Teknologi dan Komunikasi Pemeirntahan. Jurnal ini terbit dua kali dalam setahun pada bulan Juni dan Desember. Jurnal Teknologi dan Komunikasi Pemerintahan telah terdaftar dengan nomor ISSN 2722-1717 (media cetak) Jurnal Teknologi dan Komunikasi Pemerintahan memuat artikel dan karya ilmiah baik berupa hasil penelitian maupun non penelitian. Jurnal Teknologi dan Komunikasi Pemerintahan bertujuan untuk menyebarluaskan pemikiran atau gagasan konseptual dan hasil penelitian yang telah dicapai di bidang Teknologi dan Komunikasi Pemeirntahan. Jurnal Teknologi dan Komunikasi Pemerintahan secara khusus menitikberatkan pada permasalahan pokok dalam pengembangan Teknologi dan Komunikasi Pemeirntahan. Jurnal ini berfokus pada kajian teoritis dan praktis diantaranya: Sosial dan Politik Administrasi Publik Kebijakan Publik Teknologi Komunikasi
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 144 Documents
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KUALITAS SISTEM INFORMASI UNTUK MENINGKATKAN EFEKTIVITAS LAYANAN PENGADUAN MASYARAKAT BERBASIS ONLINE DI DINAS KOMUNIKASI DAN INFORMATIKA KOTA BANDUNG PROVINSI JAWA BARAT Teresa Irmina Nangameka
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 2 No 2 (2020): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v2i2.2319

Abstract

This research focuses on describing and analyzing the effectiveness of the Online-Based Public Complaints Information System which been known LAPOR! from information system quality’s perspective in Bandung city. LAPOR! is a concrete step to integrate the management of public service complaints so that it requires all Ministries / Institutions and Local Governments to be involved in its management. The phenomenon of problems that occur in Bandung related to the application of LAPOR! are complaints channels of each agency that have not been integrated in LAPOR!, LAPOR!'s socialization which is still uneven, also there are reports of complaints that have not been resolved, and public perceptions about complaints online itself. The researcher used the information systems theory of DeLone and McLean (2013). Combining a qualitative theory with a descriptive approach and also using interview, observations and documents about LAPOR! conducted by the Agency of Communication and Information of Bandung city, these are how the researcher works. The results showed that the quality of information system of LAPOR! can increase the effectiveness of managing public service complaint. LAPOR! with its features and menu has been able to facilitate several community problems through the system. Some problems of information system that occur such as network, maintenance, and features availability, or technical errors still can be handled by internal experts in the agency. In terms of website interface of LAPOR!, the addition of graph report of complaint in website can improve its management. Keywords: LAPOR!, effectiveness, information systems
Penerapan Aplikasi Lakone Dalam Meningkatkan Disiplin Pegawai (Studi Pada Badan Kepegawaian, Pendidikan dan Pelatihan Kota Magelang) Ayu Widowati Johanes; Vega Fitrika Hendritte; Helianus Rudianto
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 4 No 2 (2022): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v4i2.2608

Abstract

Abstract The Lakone application is an android-based attendance application as an innovation of the Magelang City Personnel, Education and Training Agency which functions as an employee presence tool and a database for employees in Magelang City, as a basis for calculating additional employee income based on the Ministry of Home Affairs Number 900-4700 of 2020 concerning Procedures Approval of the Minister of Home Affairs on Additional Income of State Civil Apparatus Employees in the Local Government Environment. The Covid 19 pandemic requires local governments to innovate from finger print attendance, to Android-based attendance which can be downloaded via the play store. However, after the implementation of attendance through the Lakone application, there are still employees who are late and do not even fill in their attendance in an orderly manner. The purpose of this study is to find out how the application of the Lakone application is related to the level of employee discipline in the Personnel, Education and Training Agency of Magelang City. This research is a qualitative research using a descriptive method with an inductive approach. The technique for collecting data is by using observation, interviews and documentation. The results showed that the implementation of the Lakone application at the Magelang City Personnel, Education and Training Agency had gone well as well as employee discipline had also increased, this can be seen from the results of the monthly attendance recapitulation. However, in its implementation there are still some obstacles, namely servers that often experience errors so that employees cannot do attendance, related to employee discipline there are still employees who cheat by taking advantage of the weaknesses of the Lakone application to carry out activities that benefit themselves. Keywords: Application, Employee Discipline, Lakone Abstrak Aplikasi Lakone adalah aplikasi presensi berbasis android sebagai inovasi Badan Kepegawaian, Pendidikan dan Pelatihan Kota Magelang yang berfungsi sebagai alat presensi pegawai dan tempat database para pegawai di Kota Magelang, sebagai dasar perhitungan tambahan penghasilan pegawai yang berdasarkan Kepmendagri Nomor 900-4700 Tahun 2020 tentang Tata Cara Persetujuan Menteri Dalam Negeri Terhadap Tambahan Penghasilan Pegawai Aparatur Sipil Negara di Lingkungan Pemerintah Daerah. Pandemi Covid 19 mengharuskan pemerintah daerah berinovasi dari absensi finger print, ke absensi berbasis android yang dapat di unduh melalui play store. Namun pasca dilaksanakannya absensi melalui aplikasi Lakone, masih ada pegawai yang terlambat bahkan tidak mengisi presensinya dengan tertib. Tujuan penelitian ini untuk mengetahui bagaimana penerapan aplikasi Lakone terkait tingkat kedisiplinan pegawai di Badan Kepegawaian, Pendidikan dan Pelatihan Kota Magelang. Penelitian ini merupakan penelitian kualitatif menggunakan metode deskriptif dengan pendekatan induktif. Teknik untuk mengumpulkan data yaitu dengan menggunakan observasi, wawancara dan dokumentasi. Hasil penelitian menunjukkan bahwa penerapan aplikasi Lakone di Badan Kepegawaian, Pendidikan dan Pelatihan Kota Magelang telah berjalan baik begitu juga kedisiplinan pegawai juga telah mengalami peningkatan, hal ini dapat dilihat dari hasil rekapitulasi presensi bulanan. Namun dalam pelaksanaannya masih terdapat beberapa hambatan yaitu server yang sering mengalami error sehingga pegawai tidak bisa melakukan absensi kehadiran, terkait kedisiplinan pegawai masih ada pegawai yang berbuat curang dengan memanfaatkan kelemahan dari aplikasi Lakone untuk melakukan kegiatan yang menguntungkan diri sendiri. Kata Kunci : Penerapan, Disiplin Pegawai, Lakone
Penggunaan Google Form Pada Presensi dan Evaluasi Harian Kegiatan Pelatihan Kepemimpinan Administrator di BPSDM Provinsi Bengkulu Tahun 2022 Irfan Setiawan; Alya Ramadanni; Ahmad Dhani Ramadhan; Naufal Diyarza Dwi
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 4 No 2 (2022): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v4i2.2615

Abstract

Abstract Technological advances provide many benefits to people's lives, including government administration. In the field of government apparatus development activities, online presence can make it easy for activity organizers to record the attendance of participants. Different results when done manually. This study aims to find out how to use the Google Form application to record participant attendance at training activities at the Human Resources Development Agency in Bengkulu Province, and what are the obstacles in using Google Form in filling attendance in apparatus leadership activities and solutions to these obstacles. The research method used is a qualitative research method with a descriptive approach. Data collection by means of observation, interviews, and documentation on participants and organizers of training activities. The results of the study describe that the application of attendance through the Google form can help participants and organizers of leadership training in Bengkulu Province. In using presence through the Google form, several obstacles were found, such as some training participants who did not understand how to fill out an application, there were also several activity committees who did not have a Google account, and maintenance problems and an unstable network. Keywords : Administrator Leadership Training, Google Form, Attendance Attendance, Daily Activity Evaluation Abstrak Kemajuan teknologi banyak memberikan manfaat bagi kehidupan masyarakat termasuk juga pada penyelenggaraan pemerintahan. Dalam bidang kegiatan pengembangan aparatur pemerintahan, presensi online dapat memberikan kemudahan bagi para penyelenggara kegiatan untuk mendata kehadiran para peserta. Hal yang berbeda hasilnya bila dilakukan secara manual. Penelitian ini bertujuan untuk mengetahui bagaimana penggunaan aplikasi Google Form untuk mendata kehadiran peserta pada kegiatan Pelatihan di Badan Pengambangan Sumber Daya Manusia di Provinsi Bengkulu, dan bagaimana kendala dalam penggunaan Google Form dalam pengisian presensi dalam kegiatan kepemimpinan Aparatur serta soslusi atas kendala tersebut. Metode Penelitian yang digunakan adalah metode penelitian kualitatif dengan pendekatan deskriptif. Pengumpulan data dengan cara observasi, wawancara, dan dokumentasi pada peserta dan penyelenggara kegiatan pelatihan. Hasil penelitian menguraikan bahwa penerapan presensi melalui google form dapat membantu peserta dan penyelenggara pelatihan kepemimpinan di Provinsi Bengkulu. Pada penggunaan presensi melalui google form ditemukan beberapa kendala seperti beberapa peserta pelatihan yang belum mengerti cara mengisi aplikasi, terdapar juga beberapa panitia kegiatan yang belum memiliki akun Google, dan kendala maintenance serta terdapat jaringan yang kurang stabil. Kata kunci: Aplikasi Google Form, Pelatihan Kepemimpinan, Evaluasi Kegiatan Harian.
Analisis Tingkat Kematangan Sistem Pemerintahan Berbasis Elektronik (SPBE) pada Pemerintah Provinsi Sulawesi Selatan Endang Sri Hidayah; Muzzaman Almadani
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 4 No 2 (2022): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v4i2.2680

Abstract

Abstract The application of Information Technology is currently very influential in people's lives with the aim of achieving a world-class bureaucracy where governance is more effective, efficient, transparent, and accountable and the quality of public services is easier, faster, and affordable. One of them is the implementation of the SPBE (Electronic-Based Government System). The South Sulawesi Provincial Government implements the development of E-Government by implementing SPBE in its work process. The implementation of SPBE has had a great impact on the Provincial Government which is the benchmark for Regional Apparatuses, as well as during the COVID-19 Pandemic which required civil servants to work from home (work from home). This research is an observational study that combines field data with library data and is equipped with an interview study to obtain maximum results. In accordance with the research objectives, namely to identify the maturity level of information technology in South Sulawesi Province. The results of the writing show that the SPBE maturity level of the South Sulawesi Provincial Government has an index value of 2.05 with the predicate "Enough". Some aspects of the SPBE assessment are represented as having a very low contribution value which results in a lack of SPBE index scores for the South Sulawesi Provincial Government. One of them is the ICT audit aspect, with three assessment indicators (indicator 29 implementation of SPBE infrastructure audit, indicator 30 implementation of SPBE application audit and indicator 31 implementation of SPBE security audit). Each indicator in the ICT audit aspect has the same weakness, namely that a representative assessment cannot be carried out because there is no supporting evidence that explains it is in accordance with the specified criteria, so that the lowest score is obtained. Recommendations for improvement are to increase the evaluation value on the three indicators in the hope of improving the business process of implementing SPBE and the quality of work in the South Sulawesi Provincial Government that is effective, efficient, and productive as well as aligning the SPBE architecture and the SPBE roadmap from the central government. Keywords: Analyst, SPBE Abstrak Penerapan Teknologi Informasi saat ini sangat berpengaruh bagi kehidupan masyarakat dengan tujuan mencapai birokrasi berkelas dunia dimana tata kelola pemerintahan semakin efektif, efisien, transparan, dan akuntabel serta kualitas pelayanan publik semakin mudah, cepat, dan terjangkau. Salah satunya dengan penerapan (Sistem Pemerintahan Berbasis Elektronik) SPBE. Pemerintah Provinsi Sulawesi Selatan menerapkan pengembangan E-Government dengan pelaksanaan SPBE pada proses kerjanya. Penerapan SPBE sangat berpengaruh pada Pemerintah Provinsi yang menjadi tolak ukur Perangkat Daerah, juga saat terjadinya Pandemi COVID-19 yang mengharuskan PNS bekerja dari rumah (work from home). Penelitian ini merupakan Studi Observasi yang memadukan antara data lapangan dengan data pustaka dan dilengkapi dengan studi wawancara untuk memperoleh hasil yang maksimal. Sesuai dengan tujuan penelitian yaitu untuk mengidentifikasi tingkat kematangan teknologi informasi di Provinsi Sulawesi Selatan. Hasil dari penulisan menunjukan tingkat kematangan SPBE Pemerintah Provinsi Sulawesi Selatan memperoleh nilai indeks sebesar 2.05 dengan predikat “Cukup”. Beberapa aspek penilaian SPBE direpresentasikan memiliki nilai kontribusi sangat rendah yang mengakibatkan kurangnya nilai indeks SPBE Pemerintah Provinsi Sulawesi Selatan. Salah satunya yakni aspek audit TIK, dengan tiga indikator penilainya (indikator 29 Pelaksanaan audit infrastruktur SPBE, indikator 30 pelaksanaan audit aplikasi SPBE dan indikator 31 pelaksanaan audit keamanan SPBE). Masing-masing indikator pada aspek audit TIK memiliki kelemahan yang sama yakni belum bisa dilakukan asesmen secara representatif karena tidak ada satupun bukti dukung yang menjelaskan sesuai dengan kriteria yang ditentukan, sehingga diperoleh nilai yang paling rendah. Rekomendasi perbaikan untuk meningkatkan nilai evaluasi pada ketiga indikator dengan harapan dapat memperbaiki proses bisnis penerapan SPBE dan kualitas kerja pada Pemerintah Provinsi Sulawesi Selatan yang efektif, efisien, dan produktif serta menyelaraskan arsitektur SPBE dan peta jalan SPBE dari pemerintah pusat. Kata Kunci: Analis, SPBE
PENGEMBANGAN KOMPETENSI TEKNOLOGI INFORMASI KOMUNIKASI BAGI APARATUR SIPIL NEGARA DINAS KOMUNIKASI, INFORMATIKA, DAN STATISTIK KABUPATEN BANDUNG
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 4 No 1 (2022): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v4i1.2696

Abstract

The development of Information and ommunication Technology (IT) competencies is an important thing that the Civil Servant (ASN) needs to be able to carry out their duties in the digital era. One of the implementations of digitalization in government organizations is e-government. One of the regional apparatus that is close toimplementing e-government is the Department of Communication, Informatics and Statistic, Bandung Regency. As a leading sector in the field of technology in Bandung Regency, it is necessary for ASN who have competence in the field of ICT. But in fact, the number of employees who have competence in the field of ICT is still minimal so that it makes the authors interested in conducting this research. The purpose of this study was to determine the implementation of ICT competency development for ASN at the Department of Communication, Informatics and Statistic, Bandung Regency throught Hasibuan’s (2007) theory study which consist of 2 dimensions, namely formal development and informal development. This study use a qualitative descriptive method with an inductive approach. Based on the results of the research, it is known that the implementation of formal competency development is carried out throught education and training in collaboration with third parties and requires a budget so that it cannot be implementation evenly. Meanwhile, informal competency development is carried out by means of independent training so that it cannot obtain maximum results compared to throught education and training. Efforts are being made to improve the competence of ASN in the ICT sector by prioritizing the training budget, as well as motivating unskilled employees to improve their competence by learning from more skilled colleagues so as to create a work team that can work together to support organizational performance. Keywords : Competency Development, Information and Communication Technology, Civil Servant
PELAYANAN PROGRAM DISDUKCAPIL ONLINE DALAM PENERBITAN KARTU IDENTITAS ANAK DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA BANJARMASIN PROVINSI KALIMANTAN SELATAN Dony Dwi Harsono
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 4 No 1 (2022): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v4i1.2697

Abstract

The purpose of the research is to find out how the Online Disdukcapil program services in the Issuance of Children's Identity Cards in the Banjarmasin City Population and Civil Registration Office. This study uses qualitative descriptive methods. The results showed that the Population and Civil Registration Office of Banjarmasin city had carried out public services according to service standards in the manufacture of KIA, where the service was carried out online using the WhatsApp (WA) application via android phone, the cost incurred was only ten thousand rupiah to pay for postal courier services that would deliver KIA to the applicant who made it. The provision of facilities and infrastructure has been adequate in accordance with the Covid-19 health protocol, and place competent officers so as to facilitate in the provision of services. In the results of this study, many people still do not know and understand about this service and socialization is needed how this service should be obtained by the community. Lack of interest in parents to register for KIA, the absence of sanctions rules from the government or sanctions written in the policy for the community, especially parents whose children do not have a kia even though kia is required, there is still a lack of cooperation with business partnerships In addition there are also some technical obstacles, especially from the internet network and not all people have android phones and understand the mechanism of online services. Keywords: Online Service, Child Identity Card, Population Office and Civil Registration
KUALITAS LAYANAN PORTAL OPEN DATA BANDA ACEH (ODBA) DALAM KETERBUKAAN INFORMASI PUBLIK DI DINAS KOMUNIKASI INFORMATIKA DAN STATISTIK KOTA BANDA ACEH Atthariq Naufal Athallah
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 4 No 1 (2022): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v4i1.2698

Abstract

One of the goals of the reform program in Indonesia is the realization of good governance. The Indonesian Open Government Movement (OGI) is a form of movement between the government and the community to realize good governance, namely through principles based on public information. One of the OGI programs to achieve this is through the open data project portal, one of which is the Banda Aceh Open Data Portal (ODBA). This study aims to find out how the quality of ODBA Portal services in public information at the Department of Communication, Informatics and Statistics (Diskominfontik) of Banda Aceh City and the strategy of Banda Aceh Diskominfotik to improve the quality of ODBA Portal services. The research method used is descriptive qualitative. Informants in this study were determined by purposive sampling technique. Data were collected by interview, observation, documentation, and triangulation techniques. Data analysis techniques used are data reduction, data presentation, and drawing conclusions. The theory used is based on three dimensions of the quality of a portal site proposed by Rocha (2012: 374-382), namely content quality, service quality, and technical quality. The results showed that the service quality of the ODBA Portal was quite good. However, there are several things that need to be improved on the ODBA Portal, such as the availability of features for proposing datasets, features for feedback, special personnel to handle open data portal maintenance, and others. To make the ODBA Portal have a better quality, the Department of Communication, Informatics and Statistics of Banda Aceh City needs to provide expert programmers, especially in the field of maintenance and add the main features that must exist in an open data portal. The City of Banda Aceh Diskominfotik has also implemented several strategies to improve the quality of the ODBA Portal service. Keywords: ODBA Portal, Open Data, Open Data Portal, Public Information Disclosure, Quality of Website Portal
INFORMATION TECHNOLOGY DEVELOPMENT (WEBSITE) IN SUPPORTING GOVERNMENT COMMUNICATION IN DEPOK CITY, WEST JAVA PROVINCE Ikhbaluddin Ikhbaluddin; Megandaru Widhi Kawuryan
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 4 No 1 (2022): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v4i1.2699

Abstract

The focus of this research is the development of information technology in supporting government communication in the city of Depok, West Java Province, more specifically regarding the website of the Government of Depok City, West Java Province. There have been several researches on the websites of regional governments, including; 1. Evaluation of E-Government Implementation on Local Government Websites in Indonesia: Content and Management Perspective by Edwin Arief Sosiawan Fisip UPN Yogyakarta in 2008, 2. Quality Evaluation of Local Government Websites Using the Webqual Method (Case Study in Ogan Ilir District) by Candra Irawan UGM Faculty of Engineering Thesis in 2011, 3. Website Representation of Lampung Provincial Government as a Communication and Public Service Media in the Framework of E-Government By Arlyandi Satya Djauhari Fisip Unila in 2016, and 4. Website usability level on the Banten Province Public Relations Bureau website by M. Ervin Kurniawan Fisip Untirta Banten in 2016, which distinguishes this research when compared to the above research are: 1. This research focuses on the development of information technology in this case the website for public services at the City level, Depok City, 2. This research uses the Alvaro Rocha study (2014) published in the Emerlad Journal which is Scopus indexed, the Rocha (2014) study entitled "Framework for a global quality evaluation of a website". The method in this research is qualitative, in qualitative research with an inductive approach it is easier for researchers to take pictures and describe the facts in the field, then the findings in the field are dissected with various theories that have been prepared. The results of this research are; The Depok City Government has used the website to communicate and provide services to the public, but the website needs some improvements, among others; 1. The renewal of information on the website needs to be improved, 2. Community complaints need to be answered immediately, 3. Depok City Communication and Information Agency needs to be given more authority to gather information spread across several agency 4. Website maintenance needs to be considered because there are several pages that cannot be opened. Keywords: Public Service, Communication, Website, Information Technology.
PENGUJIAN RELIABILITY APLIKASI SMART CITY MENGGUNAKAN TEKNIK PENGUJIAN EKSPLORASI BERBASIS TUR Titis Sari Putri; Wenty Zahrati
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 4 No 1 (2022): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v4i1.2700

Abstract

Smart City is a solution to overcome various problems in urban areas through interactive internet-based applications that provide various services that can be accessed by the public online. By 2020, more than 50% of the population in Indonesia live in urban areas, and this number will continue to increase in the future. To facilitate urban population services, the government has developed smart city services in various cities since the last 5 years. Such development needs to be supported from various fields, including from the technical side of system development. Smart city applications must be reliable so that they can be used properly by the community. In this study, reliability testing was carried out on six smart city applications in six cities, namely Live Tangerang, Sadayana Bandung, Jogja Smart Services, Cimahi SmartCity, Nganjuk Smart City and Tuban Smart City using tour-based exploratory testing techniques. The test results show that there are deficiencies or bugs found in the form of inconvenience to use because there is no error handling on the input form, an unresponsive interface, unavailability of information, and imperfect navigation. In addition, there are some bugs that are quite annoying, namely the sudden closing of the application when the user uses certain features.
ANALISIS SENTIMEN TERHADAP ULASAN APLIKASI PEJABAT PENGELOLA INFORMASI DAN DOKUMENTASI KEMENTERIAN DALAM NEGERI REPUBLIK INDONESIA DI GOOGLE PLAYSTORE MENGGUNAKAN METODE SUPPORT VECTOR MACHINE Mohammad Rezza Fahlevvi
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 4 No 1 (2022): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v4i1.2701

Abstract

The Information and Documentation Management Officer (PPID) application was built as an application to meet the needs of information management and services by Public Bodies for the implementation of Law No. 14 of 2008 about Public Information Disclosure (UU KIP). This application assists public bodies in documenting and serving requests for information to the public. With the launch of the PPIPD application on the Google Play Store, it raises many opinions or responses from application users through the review feature. The reviews are quite many and unstructured and contain opinions from users about their satisfaction with the application. The feedback obtained from users is not only positive but also negative. Users often make complaints about applications that have been used or provide suggestions for features in the application. User reviews are of great interest to the owners of the application to decide the future. Sentiment analysis is an activity used to analyze a person's opinion or opinion on a topic. The Support Vector Machine (SVM) method is a text mining method that includes a classification method and the term Frequency-Inverse Document Frequency (TF-IDF) is a character weighting method. SVM and TF-IDF can be used to analyze sentiment based on user reviews of PPID apps on the Google Play Store. The purpose of this study was to classify user reviews of PPID apps on the Google Play Store using sentiment analysis that has been collected and filtered. The reviews totaled 700 data with labels of 85 positive and 615 negative. And the results of the analysis using SVM produced an average k-fold of 88%, precision of 94%, recall of 100%, f-measure of 97%, and accuracy of 97%. Keywords: PPID; Sentiment Analysis, Support Vector Machine, TF-IDF

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