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Amal C. Sjaaf
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Jurnal ARSI : Administrasi Rumah Sakit Indonesia
Published by Universitas Indonesia
ISSN : 24069108     EISSN : 2476986X     DOI : https://doi.org/10.7454/arsi
Core Subject : Health, Science, Social,
Decision Sciences, Operations Research & Management Public Health Social Sciences
Jurnal ARSI (Administrasi Rumah Sakit Indonesia) was initiated by the Center for Health Administration and Policy Studies (CHAMPS) Faculty of Public Health, University of Indonesia (FKM UI) and is currently managed by the Department of Health Administration and Policy, Faculty of Public Health, University Indonesia . Jurnal ARSI (Administrasi Rumah Sakit Indonesia) was published with the Indonesian Hospital Association (PERSI) and the FKM UI Hospital Management Association (IKAMARS). Jurnal ARSI (Administrasi Rumah Sakit Indonesia) is a peer-reviewed journal that focuses on service administration and management in hospitals in Indonesia. The articles or scientific manuscripts published in the Jurnal ARSI (Administrasi Rumah Sakit Indonesia) include original research, case studies, and reviews supporting corporate governance, clinical governance, or both (bridging). This journal is published electronically, featuring articles in either Bahasa or English. Printed versions are produced only by request. This journal also provides direct open access to its content with the principle that research publications are freely available to the public for broad benefit.
Arjuna Subject : Umum - Umum
Articles 5 Documents
 1 
Search results for , issue "Vol. 9, No. 2" : 5 Documents clear
KINERJA RUMAH SAKIT DENGAN PENDEKATAN BALANCED SCORECARD (BSC): STUDI KASUS Nabella, Nabella; Sulistiadi, Wahyu
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 9, No. 2
Publisher : UI Scholars Hub

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Abstract

Regional General Hospitals as hospitals owned by local governments must provide the best service for the community, one way to assess the performance of the services provided is to use the Balanced Scorecard (BSC) method where this assessment does not only look at the financial perspective. but other aspects in the provision of health services to patients in hospitals. This study aims to see the results of the application of the use of the Balanced Scorecard (BSC) in the performance analysis of hospitals in Indonesia. This study uses a literature review method. Based on a study conducted by looking at the 3 journals seen, it was found that several targets had not been achieved in the assessment of several existing perspectives. The results obtained that the lack of budget efficiency in existing hospitals, not realizing the planned budget, customer acquisitions that do not increase causing new customers to not increase significantly, not achieving several hospital indicators and lack of productivity of hospital employees. The application of the BSC is very important for health services to assess and see which aspects need to be improved by the RSUD as a provider of health services to patients who receive services, the BSC does not only look at the profitability of the hospital but also customer satisfaction in existing health care facilities.
IMPLEMENTASI LEAN DALAM STRATEGI PEMASARAN DI RUMAH SAKIT GIGI DAN MULUT: TINJAUAN LITERATUR Prastiwi, Arini Cyndwiana; Ayuningtyas, Dumilah
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 9, No. 2
Publisher : UI Scholars Hub

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Abstract

Hospitals as health services must make strategies in developing marketing activities so that they get a good response from the community. Oral and Dental Hospital (RSGM) is a health service that provides dental and oral health services in the form of prevention, treatment and recovery as well as providing emergency, outpatient, and inpatient services. The growing number of RSGM has forced health service management to plan the right marketing strategy to increase and maintain interest in patient visits. In addition, RSGM must also pay attention to service quality and cost efficiency. The benefits of lean in marketing can improve service quality and productivity by determining useful value and eliminating waste so that it can maximize its potential and marketing can be in accordance with the target market. This study was conducted descriptively, and the search results will be associated with Lean in the discussion as a method to help identify the right marketing strategy based on available resources. The benefits of lean in marketing strategy are that it can help identify the right marketing mix using several types of tools, for example fishbone diagrams, and reduce unnecessary waste in RSGM marketing efforts Dental and oral hospital, Marketing strategy, Lean
PATIENT SAFETY CULTURE IN PUBLIC GENERAL HOSPITALS: LITERATURE REVIEW Fauziyyah, Rifa; Basabih, Masyitoh
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 9, No. 2
Publisher : UI Scholars Hub

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Abstract

Background: The global prevalence of preventable adverse events in healthcare is a significant problem, with approximately 42.7 million annual accidents resulting in 23 million DALYs lost. Safety culture plays a crucial role in mitigating or exacerbating these incidents within hospitals. Objectives: To identify the results of the assessment of patient safety culture and the characteristics associated with patient safety culture in public general hospitals in various countries. Methods: This study was conducted between April-July 2021 utilizing a literature review approach using study searches through PubMed, Scopus, ScienceDirect, Google Scholar, and Garuda databases, and it discovered 17 papers from 2011-2021 that used the Hospital Survey on Patient Safety Culture (HSOPSC) as an instrument to assess patient safety culture. Results: This study found that patient safety culture at public general hospitals remains low, and hospital staff perception of safety has to be improved. Discussions: “Teamwork in hospital units” receives the most favorable replies, while “non-punitive response to error” receives the least positive responses. The majority of the employees assessed patient safety in their work unit as “excellent/very good/acceptable” and reported no incidents in the previous year. Staff and hospital characteristics were also found to be related to patient safety culture.
ANALISIS MANAJEMEN RISIKO PASIEN JATUH DI INSTALASI RAWAT INAP RSIA XYZ JAKARTA TIMUR Umina, Rani; Permanasari, Vetty Yulianty
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 9, No. 2
Publisher : UI Scholars Hub

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Abstract

The incidence of patients fall is a second big issue after the incidence of medication errors. Reducing the risk of falls is one measure of service quality that is the main focus of the Hospital. This study aims to analyze the risk management of inpatient falls at Woman and Children Hospital SMB in 2020 by using FMEA tool. This research is a qualitative study by using in-depth interviews, observation, document review, and FGD as data collection methods. The results of this study indicate that factors of patient fall which become high priority potential failure modes are found in the structure and process variables. Factors in the structure variables include hospital protocols that do not regulate the mobilization of discharged patients and infrastructures that have not been provided. Factors in the process variable include inconsistent documentation and patient supervision. The potential impacts are difficulty to measure risk management of patient fall and increased risk of patient fall. Research recommendations are strengthening the monitoring system through the implementation of bedside checklist status, shift reports on patient needs related to falling prevention, optimization briefings and de-briefings of patient Safety, and improving the SOP of discharge planning.
PENGEMBANGAN SISTEM PENGAJUAN CUTI ONLINE PEGAWAI DI RUMAH SAKIT UMUM ANWAR MEDIKA Yusmanisari, Eka; Febrianti, Nur Andini; Dewi, Rhosita; Azmi, Ulul
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 9, No. 2
Publisher : UI Scholars Hub

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Abstract

The personnel department is the part in charge of handling the employee leave system. The employee leave system at Anwar Medika General Hospital is still done manually, using hardcopy documents or archives and not having a special database. This certainly affects the effectiveness and efficiency of work because officers have to input leave requests from many employees every day, which of course takes a long time to manage the data and adds to the workload of the staffing department. For that we need an information system that can handle these problems. The activities carried out aim to provide an overview of the procedures for digitizing employee leave applications by considering various aspects of decency, thereby ensuring storage efficiency and easy access.

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