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Jurnal Aktor
Published by Universitas Negeri Makassar
ISSN : 28084365     EISSN : 28085167     DOI : -
Core Subject : Social,
Social Sciences
JURNAL AKTOR is a high-quality open-access and peer-reviewed research journal with p-ISSN 2808-4365, and e-ISSN 2808-5167. JURNAL AKTOR providing a platform that welcomes and acknowledges high quality empirical original research papers about is a publication media to channel the scientific work of lecturers, theoretical, and practitioners in the field of public administration, as well as observers of public administration. Published by Program Studi Ilmu Administrasi, Fakultas Ilmu Sosial. JURNAL AKTOR published biannually, schedule in June and December, and the Journal Editorial invites researchers, academicians, professionals, and practitioners from all over the world to submit the manuscript. Authors can submit articles/manuscripts by logging into the Open Journal System (OJS) https://ojs.unm.ac.id/Aktor/author/submit
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 22 Documents
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Search results for , issue "Vol 4, No 3 (2025): June" : 22 Documents clear
IMPLEMENTATION OF THE FAMILY PLANNING VILLAGE (KB) PROGRAM IN CONTROLLING THE BIRTH RATE IN LIPUKASI VILLAGE, TANETE RILAU DISTRICT, BARRU REGENCY Karyawati, Seni; Guntur, Muhammad; Yamin, Muh Nur; Johansyah, Oky Nur Pratiwi
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73861

Abstract

This research aims to determine the implementation of the Family Planning Village (KB) Program in Controlling the Birth Rate in Lipukasi Village, Tanete Rilau District, Barru Regency. This type of research is qualitative with data collection techniques carried out by means of observation, interviews, and documentation. The data analysis technique used consisted of data reduction, data presentation and drawing conclusions. The research results show that the Family Planning Program is quite effective in controlling the birth rate in Lipukasi Village. This can be seen from the results of interviews which show that the implementation of government programs has been going quite well. As well as PUS' understanding and knowledge of the family planning program also showed good results. And seen from the policy implementation indicators, namely: Interests influenced by the policy, Type of benefits generated, Degree of change desired, Location of decision making, program implementers, Resources deployed, Power, interests and strategies of the actors involved, Characteristics of institutions and authorities, Compliance and responsiveness. However, there are still several obstacles faced in implementing the Family Planning Program, namely that there are still people who do not understand or do not participate in the Family Planning Program for various reasons.
FULFILLMENT OF THE STANDARD COMPONENTS OF HAJJ AND UMRAH SERVICES AT THE OFFICE OF THE MINISTRY OF RELIGION OF JENEPONTO REGENCY Fajar, Muh Taufik; Nur, Andi Cudai; Yamin, Muh Nur
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73850

Abstract

This study aims to determine the Quality of Hajj and Umrah Services at the Office of the Ministry of Religion of Jeneponto Regency. This research includes descriptive qualitative research with data collection techniques through observation, interviews, and documentation. Data analysis techniques consist of data reduction, data presentation, and conclusion drawn. The results of the study show that the quality of the Fulfillment of the Hajj and Umrah Service Standard Components at the Office of the Ministry of Religion of Jeneponto Regency has not met the quality of service standards in the dimension of service quality stated by parasuraman et al. in Tjiptono (2000; 70) namely: 1) Direct Evidence, 2) Reliability, 3) Responsiveness, 4) Assurance, and 5) Emphaty. Of these five dimensions, they have not been able to provide quality services to the community. There are still several things that are the dimensions of Direct Evidence and Responsiveness. Further improvements are still needed which are important for the office of the Ministry of Religion of Jeneponto Regency to optimize Hajj and Umrah services and realize quality services
EFFECTIVENESS OF WASTE MANAGEMENT IN THE SERVICE ENVIRONMENT OF MAKASSAR CITY Mutaharah, Shofyah; Akib, Haedar; Halim, Didin; Johansyah, Oky Nur Pratiwi
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73864

Abstract

This study aims to determine the Effectiveness of Waste Management at the Makassar City Regional Environmental Office. This type of research is qualitative descriptive. Data collection was carried out by means of observation, interviews, and documentation. Data analysis uses interactive model analysis, namely data condensation, data presentation, and conclusion drawn. The results of the study show that the Effectiveness of Waste Management at the Makassar City Regional Environment Agency has not been effective. Judging from the dimensions of goal achievement, integration, adaptation and can be seen from the aspects of planning, organizing, implementing, and supervision, namely 1) The achievement of goals in the aspect of supervision has not been effective because the waste transportation system still faces significant challenges, such as the facilities and infrastructure currently available are still inadequate, such as garbage trucks that already have a schedule but often there are delays in transporting waste that resulting in the pile of garbage tending to increase. 2) Integration in the planning aspect where the community has not or still lacks awareness in carrying out environmental cleanliness even though socialization or directions have been held. 3) Adaptation to the planning aspect where some people have not received the education provided immediately only requires habits in the community and the existing budget is still not able to meet the needs in one time procurement of waste management.
ACCOUNTABILITY OF PUBLIC SERVICES IN THE IMPLEMENTATION OF BUILDING PERMITS (CASE STUDY AT THE MAKASSAR CITY INVESTMENT AND ONE-STOP INTEGRATED SERVICES OFFICE) Khaer, Ummul; Guntur, Muhammad; Darwis, Muh
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73853

Abstract

This study aims to determine Public Service Accountability in the Implementation of Building Permits (Case Study at the Makassar City Investment and One-Stop Service Office). This research includes descriptive qualitative research with data collection techniques through observation, interviews, literature study and documentation. Data analysis techniques consist of data reduction, data presentation and drawing conclusions. The results of the study show that Public Service Accountability in the Implementation of Building Permits (Case Study at the Makassar City Investment and One-Stop Services Office) is based on process accountability indicators according to Sheila Elwood (Raba, 2006), namely: 1) Compliance with procedures, 2) Public services with cost certainty, 3) Compliance with time standards, 4) Responsive public services, that in general are not fully accountable in providing services. This is based on that service references are not fully oriented to the service user (public/applicant), this can be seen from the length of time for issuance of the IMB and the priority of the applicant's interests are not fully prioritized because the applicant sometimes waits because the certainty of the IMB processing time is not informed and the officer concerned sometimes not in place.
EVALUATION OF COMMUNITY ASPIRATION EVENT (AJAMMA) THROUGH E-GOVERNMENT AS A PUBLIC SERVICE APPLICATION IN THE MAKASSAR CITY DPRD Kasih, Andi Selvi Ratih; Nur, Andi Cudai; Sakawati, Herlina
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73832

Abstract

This study aims to find out two things. The first is the evaluation result of the Community Aspirations Event (AJAMMA) through E-Government as a public service application at the Makassar City DPRD Secretariat. The two supporting and inhibiting factors are the AJAMMA application program in improving the quality of public services at the Makassar City DPRD Secretariat office. This study uses a qualitative approach. Data collection is done through observation techniques, interviews, and documentation. The data analysis technique used in this study was Spradley's data analysis through the stages of domain analysis, taxonomic analysis, compensatory analysis, and analysis of cultural themes. The results of this study indicate that the evaluation of the Community Aspirations Event (AJAMMA) through E-Government as a public service application at the Makassar City DPRD Secretariat based on the assessment of input indicators, process indicators, output indicators, and outcome indicators, can be stated to have gone well. This is supported by the convenience felt by the community in terms of channeling aspirations that have been present based on mobile applications. However, this mobile application-based service often experiences server disturbances which are affected by the user's internet connection.
PUBLIC SERVICE AND COMMUNITY SATISFACTION AT THE COUNTY JAIL OF THE COUNTY JAIL Asmiranda, Asmiranda; Sulmiah, Sulmiah; Yamin, Muh Nur
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73869

Abstract

This study aims to determine the quality of service and community satisfaction as well as the relationship between service quality and community satisfaction at the Sabutung Health Center, Pangkep Regency. This study uses study tools from Zeithaml, namely regarding physical appearance (tangibles), reliability (realibilitty), responsiveness (responsiveness), assurance (assurance), care (empathy). While community satisfaction uses tools from the study of Fandy Tjiptono and Chandra stating that patient satisfaction can be seen from feelings of pleasure or disappointment with the services provided by service providers that refer to service quality. This study uses a quantitative approach with a type of correlational research research which is research to determine and find out whether there is a relationship between variables. Sample withdrawal using simple random sampling technique. Data collection is done by field observation techniques, distributing questionnaires, interviews and documentation. The data analysis technique used is descriptive statistical analysis, simple correlation to explain the relationship between two variables The results of the research show that the quality of service at the Sabutung Community Health Center, Pangkep Regency is included in the adequate category. Meanwhile, community satisfaction at the Sabutung Community Health Center, Pangkep Regency is also in the sufficient category. And based on the research results, it was concluded that service quality and community satisfaction at the Sabutung Community Health Center, Pangkep Regency had a significant, strong and positive relationship with a percentage of 67,7%.
THE EFFECTIVENESS OF THE EXCLUSIVE BREAST MILK (ASI) FEEDING PROGRAM IN BONTOBANGUN VILLAGE, BULUKUMBA REGENCY Yadi, Harfina; Guntur, Muhammad; Halim, Didin
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73859

Abstract

This research aims to determine the effectiveness of the exclusive breast milk (ASI) service program in Bontobangun Village, Bulukumba Regency.This research includes qualitative descriptive research with data collection techniques including observation, interviews and documentation. Data analysis techniques consist of data collection, data condensation, data presentation, and drawing conclusions. The results of the research show that the effectiveness of the Exclusive Breast Milk (ASI) Program Services in Bontobangun Village, Bulukumba Regency including the dimension of achieving goals has been effective, the community has responded positively to the existence of this program and the IMD figures are increasing every year. The integration dimension shows that it is not yet effective because there are still some mothers who do not give their babies the right to breast milk, while the adaptation dimension is still not effective because in terms of increasing capacity, existing resources are not maximal in utilizing social media for socialization and the community wants it to exist. a wider, closed space for mothers.
COMMUNITY PARTICIPATION IN MUSRENBANG ACTIVITIES AT THE CURIO SUB-DISTRICT LEVEL, ENREKANG REGENCY Sanjaya, M. Lukman Arif; Guntur, Muhammad; Rukmana, Novayanti Sopia
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73866

Abstract

Community participation in Musrenbang is an important factor in regional development, not only as a tool for determining regional government development programs, but also as a control over regional development. The objectives of this research are: 1) To find out how the community participates in the implementation of Musrenbang at the Curio District level, Enrekang Regency; 2) Knowing the factors that influence the level of community participation in the implementation of Musrenbang at the Curio District level, Enrekang Regency. The type of research used is descriptive qualitative and the data collection methods are interviews and documentation. The number of informants in this research was 5 (five) people. Then data analysis techniques include data reduction, data presentation and verification or drawing conclusions. The research results show that: 1) The level of community participation in the implementation of Musrenbang in Curio District, Enrekang Regency is quite high, the community is actively involved in the implementation of Musrenbang by attending the implementation of Musrenbang and submitting opinions and suggestions regarding the work program that will be implemented for one year; and 2) Factors that influence the level of community participation in Musrenbang at the Curio District level in Enrekang Regency include: high community enthusiasm, easy access to information and adequate liaison between regions in Curio District, thereby facilitating community mobility which also supports community participation in Musrenbang, implementation of Musrenbang at the Curio District level.
ROLE OF THE TOURISM OFFICE IN THE DEVELOPMENT OF THE TONDOK BAKARU TOURISM VILLAGE AREA IN MAMASA REGENCY, WEST SULAWESI PROVINCE Baso, Frengki Tinus; Guntur, Muhammad; Ismail, Ismail
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73856

Abstract

The problem in this research is the role of the Mamasa Regency Tourism Office and the supporting and inhibiting factors in developing the Village Area. This research aims to determine the role and factors that support and hinder the Tourism Department in developing the Tondok Bakaru Tourism Village Area in Mamasa Regency, West Sulawesi Province.Type of qualitative descriptive research. The informants in this study were 4 people. Data collection techniques consist of observation, in-depth interviews with research informants and documentation. The results of this research indicate that the role of the Mamasa Regency Tourism Office as a motivator, facilitator and dynamist is not yet optimal in increasing tourism development, considering that mentoring, monitoring award giving, procuring budgets, making regulations, and encouraging collaboration, innovation, cultural preservation, accelerating licensing, encouraging investment are not goes well.
SERVICES IN GRANTING BUILDING PERMITS AT THE INVESTMENT OFFICE AND ONE-STOP INTEGRATED SERVICES OF EAST LUWU REGENCY Sakti, Nur Karya; Sakawati, Herlina; Nur, Andi Cudai
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73837

Abstract

This study aims to determine the quality of service in granting building permits at the Investment and One-Stop Services Office in East Luwu Regency. This research includes a qualitative approach descriptive research with data collection techniques through observation, interviews, literature study and documentation. Data analysis techniques consist of data reduction, data presentation and drawing conclusions. The results showed that the quality of service in granting building permits at the Investment and One Stop Service Office of East Luwu Regency based on the service quality indicators according to Zeithaml, namely Tangible, Reliability, Responsiveness, Assurance, and Empathy was not fully qualified in providing services. The Tangible and Empathy indicators have been carried out well, but need to be optimized and need to be improved on the Reliability, Responsiveness and Assurance indicators because they are still not good. This is proven based on observations and interviews. The PBG/IMB issuance service process has been running well, although it is not yet optimal in providing timely guarantees and fast service because the PBG/IMB issuance process is sometimes late and the applicant has not been notified of the certainty of the waiting time

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