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Hikamatzu Journal of Multidisciplinary Research
Published by YASYAHIKAMATZU PUBLISHING
ISSN : -     EISSN : 30324890     DOI : -
Core Subject : Religion, Economy, Humanities, Science, Education,
Religion Humanities Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Library & Information Science
The Hikamatzu Journal of Multidisciplinary Research stands as a beacon of intellectual exploration and collaboration, providing a scholarly platform for the intersection of diverse fields of study. Rooted in the pursuit of knowledge across a broad spectrum, this esteemed journal fosters a dynamic exchange of ideas, encouraging researchers, scholars, and professionals to contribute to the collective advancement of human understanding.The journal embraces an expansive definition of multidisciplinarity, recognizing the interconnectedness of various academic domains. As a result, Hikamatzu serves as a bridge, facilitating dialogue and collaboration among disciplines ranging from natural sciences, social sciences, and humanities to technology, arts, and beyond. By showcasing research that transcends traditional boundaries, the journal contributes to a richer and more holistic understanding of complex issues facing our world.
Arjuna Subject : Umum - Umum
Articles 3 Documents
 1 
Search results for , issue "vol. 3 no. 2 (2026): multidisciplinary approach" : 3 Documents clear
PENGARUH KUALITAS PELAYANAN TERHADAP PUBLIC TRUST PDAM INTAN BANJAR DI KOTA BANJARBARU Rama Setiadi; Sitna Hajar Malawat; Lieta Dwi Novianti
Hikamatzu | Journal of Multidisciplinary Vol. 3 No. 2 (2026): Multidisciplinary Approach
Publisher : Hikamatzu | Journal of Multidisciplinary

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Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan terhadap public trust pada PT. Air Minum Intan Banjar (Perseroda) di Kota Banjarbaru serta besarnya pengaruh yang ditimbulkan. Penelitian menggunakan pendekatan kuantitatif dengan jenis penelitian asosiatif. Data dikumpulkan melalui observasi, wawancara, studi kepustakaan, dan kuesioner kepada 397 pelanggan yang dipilih menggunakan teknik accidental sampling. Analisis data dilakukan melalui uji validitas, reliabilitas, asumsi klasik, statistik deskriptif, regresi linier sederhana, uji t, dan koefisien determinasi (R²). Hasil penelitian menunjukkan seluruh instrumen valid dan reliabel dengan nilai Cronbach’s Alpha sebesar 0,966. Data juga memenuhi asumsi normalitas dan linearitas. Analisis regresi menghasilkan persamaan Y = 3,430 + 0,545X yang menunjukkan bahwa kualitas pelayanan berpengaruh positif terhadap public trust. Nilai korelasi (R) sebesar 0,921 menunjukkan hubungan sangat kuat, sedangkan R² sebesar 0,848 menunjukkan bahwa 84,8% variasi public trust dijelaskan oleh kualitas pelayanan. Hasil uji t memperoleh signifikansi 0,000 (<0,05), sehingga kualitas pelayanan berpengaruh positif dan signifikan terhadap public trust.
Analisis Strategi Mutu Pendidikan Nasional: Perspektif Total Quality Management Dalam Sistem Pendidikan Agama Islam Ahmad Izzuddin Faqih; Khoirul Anwar; Mu'alimin
Hikamatzu | Journal of Multidisciplinary Vol. 3 No. 2 (2026): Multidisciplinary Approach
Publisher : Hikamatzu | Journal of Multidisciplinary

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Abstract

This study aims to analyze Indonesia's national education quality strategy for the 2020-2025 period and the implementation of Total Quality Management (TQM) in the context of Islamic Religious Education (IRE/PAI). Using a Systematic Literature Review (SLR) with the PRISMA 2020 protocol on 53 documents (15 government policies and 38 reputable journal articles from Scopus Q1-Q2 and SINTA 1-2, period 2020-2026), and thematic content analysis with NVivo 14 (source triangulation validity; inter-coder reliability Cohen's Kappa=0.85), the study identifies five critical gaps between macro-policy and micro-implementation: conceptual gaps between quantitative standardization and qualitative character formation, capacity gaps where 77% of madrasahs do not effectively use the Education Report Card, resource gaps with a 1:4 disparity between Java and Papua, accountability gaps causing accreditation fatigue, and temporal gaps due to rapid policy changes. The study produces an Islamic-TQM Framework integrating the values of itqan, ihsan, amanah, and istiqamah with classical TQM principles as a contextual solution. Recommendations include strengthening SPMI through a tiered approach, Communities of Practice for intensive mentoring, reorientation of evaluation from compliance to development, transformation of quality culture based on Islamic values, and affirmative policies for equitable quality across regions.
Analisis Kinerja Supply Chain Menggunakan Model SCOR untuk Meningkatkan Efisiensi Operasional pada Depot Air Minum Isi Ulang di Kota Medan ramzy fahlevi; Marwan
Hikamatzu | Journal of Multidisciplinary Vol. 3 No. 2 (2026): Multidisciplinary Approach
Publisher : Hikamatzu | Journal of Multidisciplinary

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Abstract

Penelitian ini bertujuan untuk menganalisis kinerja rantai pasok pada depot air minum isi ulang di Kota Medan menggunakan model Supply Chain Operations Reference (SCOR) sebagai dasar dalam meningkatkan efisiensi operasional. Penelitian menggunakan pendekatan kuantitatif deskriptif dengan pengumpulan data melalui observasi, wawancara, dokumentasi, dan pencatatan data operasional selama periode 1–15 Juni 2026. Analisis dilakukan berdasarkan lima atribut utama SCOR, yaitu Reliability, Responsiveness, Agility, Cost, dan Asset Management. Hasil penelitian menunjukkan bahwa nilai Perfect Order Fulfillment (POF) sebesar 95,05%, yang menunjukkan sebagian besar pesanan telah berhasil dipenuhi sesuai permintaan pelanggan. Nilai Order Fulfillment Cycle Time (OFCT) sebesar 31,57 menit menunjukkan bahwa proses pengiriman telah memenuhi target waktu pelayanan. Tingkat pengiriman gagal sebesar 4,94% masih berada dalam kategori baik, meskipun perlu dilakukan upaya perbaikan untuk menurunkan jumlah kegagalan pengiriman. Agility menunjukkan depot mampu menyesuaikan peningkatan permintaan pelanggan tanpa mengalami kekurangan persediaan, sedangkan Cost masih memerlukan perhatian karena biaya tenaga kerja menjadi komponen biaya operasional terbesar. Secara keseluruhan, kinerja rantai pasok depot air minum isi ulang telah berjalan dengan baik. Perbaikan pada proses distribusi, pengendalian biaya operasional, dan pemanfaatan aset diharapkan dapat meningkatkan efisiensi operasional serta kualitas pelayanan kepada pelanggan.

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