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rizal ula ananta fauzi
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INDONESIA
Asian Journal of Management, Entrepreneurship and Social Science
ISSN : -     EISSN : 28087399     DOI : -
Asian Journal of Management, Entrepreneurship and Social Science (AJMESC) is a high quality open access peer reviewed research journal. providing a platform for the researchers, academicians, professional, practitioners and students to impart and share knowledge in the form of high quality empirical and theoretical research papers, case studies. This journal focuses on every research discipline related to social behavior science, entrepreneurship and business management such as human resource management, marketing management, financial management, production/operational management, strategic management, sharia business management, halal industry management, tourism management, banking management, industrial management, agribusiness management, business administration, entrepreneurial activities, micro, small and medium enterprises (MSMEs), consumer behavior, purchasing decisions, consumer satisfaction, consumer loyalty and several areas of business behavior, also includes community social research
Articles 711 Documents
Investigating Customer Satisfaction on “Whoosh” High-Speed Train Services Using Importance Performance Analysis and Customer Satisfaction Index Achmadi, Rudhi; Widiarto, Setyo
Asian Journal of Management, Entrepreneurship and Social Science Vol. 5 No. 01 (2025): Upcoming issues, Asian Journal of Management Entrepreneurship and Social Scien
Publisher : Cita Konsultindo Research Center

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Abstract

This study aims to determine the level of satisfaction of Whoosh high-speed train service customers with the services provided by KCIC management. The "Whoosh" is a high-speed rail owned by Indonesia connecting Jakarta and Bandung. It is Southeast Asia's first high-speed railway. The study used primary data collected using a questionnaire on a Likert scale of 1 to 5, with 240 respondents using the Whoosh high-speed train service. The obtained data was processed with Microsoft Excel and SPSS software. The data was then analyzed using the Importance-Performance Analysis (IPA) and the Customer Satisfaction Index. Furthermore, the findings of the CSI study revealed that in general, the degree of satisfaction of service customers was at an index value of 81.07%. Keywords: Customer Satisfaction, Customer Satisfaction Index (CSI), Importance-Performance Analysis (IPA), Whoosh.