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Tourism Economics, Hospitality, and Business Management Journal
Published by Politeknik Pariwisata Medan
ISSN : 27978893     EISSN : 28303288     DOI : https://doi.org/10.36983/tehbmj
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Penerbitan Tourism Economics, Hospitality, and Business Management Journal bertujuan memajukan kegiatan penelitian di bidang kepariwisataan. Tourism Economics, Hospitality, and Business Management Journal ini terbit setiap 6 bulan sekali dalam satu tahun yakni bulan Januari - Juni dan Juli - Desember. Redaksi menerima sumbangan tulisan jurnal dan artikel dalam Bahasa Indonesia dan Bahasa Inggris minimal 8 halaman maksimal 15 halaman kwarto.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 88 Documents
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Analisis Strategi Hotel Padma Bandung Dalam Meningkatkan Kepuasan Konsumen Melalui Fasilitas Dan Layanan Nasution, Daffa Ulhaq; Safira, Camilla Mumtazah; Juanto, Aldi
TEHBMJ (Tourism Economics Hospitality and Business Management Journal) Vol 5 No 1 (2025): TEHBMJ (Tourism Economics, Hospitality, and Business Management Journal)
Publisher : Politeknik Pariwisata Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36983/tehbmj.v5i1.795

Abstract

This study aims to gain an in-depth understanding of the strategies implemented by Padma Hotel Bandung to enhance guest satisfaction through the optimization of its facilities and services. The primary focus is on identifying key elements that contribute to delivering exceptional customer experiences. Employing a qualitative approach, data were collected through semi-structured interviews with department heads including the Front Office Manager, Marketing Manager, and Food & Beverage Manager alongside non-participant observations in key operational areas of the hotel. The findings highlight that high-quality facility management, personalized service delivery, integrated marketing efforts, and effective cross-departmental collaboration are essential components in fostering guest satisfaction. The study reveals that Padma Hotel Semarang’s commitment to maintaining excellent facilities, responding to customer feedback, and reinforcing internal collaboration significantly contributes to a positive guest experience. This research offers valuable insights for hospitality professionals seeking to improve service quality and customer loyalty. The originality of this study lies in its focus on qualitative insights from department heads, providing a deeper understanding of the strategies behind customer satisfaction in a luxury hotel setting.
Implementation of the Pentahelix Stakeholders’ Role in Sustainable Tourism Development in Kenderan Tourism Village, Gianyar Regency Bramanta, Khrisna; Putra Negarayana, Ida Bagus; Aridayanti, Dewa ayu
TEHBMJ (Tourism Economics Hospitality and Business Management Journal) Vol 5 No 2 (2025): TEHBMJ (Tourism Economics, Hospitality, and Business Management Journal)
Publisher : Politeknik Pariwisata Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36983/tehbmj.v5i2.852

Abstract

This study aims to analyze the implementation of the Pentahelix model in the sustainable tourism development of Kenderan Tourism Village, Gianyar Regency, Bali. The Pentahelix model involves collaboration among five key stakeholders: government, academia, businesses, community, and media to foster inclusive and sustainable development. A qualitative descriptive method was employed, utilizing in-depth interviews, observation, and documentation for data collection. The findings reveal that all five elements of the Pentahelix have actively collaborated in supporting the sustainability of destination management, socio-economic empowerment, cultural preservation, and environmental conservation. The village government and tourism awareness group (Pokdarwis) served as the primary drivers, supported by academics and businesses in developing local products such as Sindrong oil. Local media contributed to tourism promotion and dissemination. While implementation has shown positive results, further enhancement in human resource capacity and indicator-based evaluation systems is needed. This research emphasizes the importance of cross-sector collaboration in realizing community-based sustainable tourism destinations. 
The Analysis of Carrying Capacity toward the Sustainable Development of Pentingsari Tourism Village, Sleman Regency Yulaichah, Yulaichah; Umaroh, Rokhmatul; Afiyah, Zakiyatul; Muta'ali, Lutfi
TEHBMJ (Tourism Economics Hospitality and Business Management Journal) Vol 5 No 2 (2025): TEHBMJ (Tourism Economics, Hospitality, and Business Management Journal)
Publisher : Politeknik Pariwisata Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36983/tehbmj.v5i2.886

Abstract

The tourist village of Pentingsari encounters challenges due to rapid growth into a national and international tourist destination. The major issue is the tourist flow management to prevent exceeding the rate against the social capacity and the village. The concept of carrying capacity becomes a crucial matter in this context. This research attempts to find the physical carrying capacity (PCC), real carrying capability (RCC), and effective carrying Capacity (ECC) of the Pentingsari Tourism Village; to make an estimated rate of tourist visits in Pentingsari Tourism Village; to provide advice for sustainable tourism management strategies based on the findings of the support capability analysis. This mixed research method research applied primary and secondary data sources. The results found that the PCC, RCC, and ECC calculations and projections of the number of visits to the Pentingsari Tourist Village from 2028 to 2048 were still acceptable. However, further monitoring of the environmental sustainability is important. Therefore, the management strategy recommendation is important for the village by considering the economic, environmental, and social-cultural aspects to ensure sustainable tourism development.
The Implementation of Customer Relationship Management (CRM) Concepts to Guest Services at the Royal Denai Hotel in Bukittinggi City Dinata, Lutfi Nurul Khairiyah
TEHBMJ (Tourism Economics Hospitality and Business Management Journal) Vol 5 No 2 (2025): TEHBMJ (Tourism Economics, Hospitality, and Business Management Journal)
Publisher : Politeknik Pariwisata Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36983/tehbmj.v5i2.887

Abstract

The background of this study is based on the importance of implementing CRM strategies in the hospitality industry, particularly in facing business competition challenges and meeting the ever-evolving needs and expectations of customers. In the context of sharia tourism, which is beginning to develop in West Sumatra, good service and long-term relationships with guests are significant added values for the sustainability of a hotel. The objective of this study was to determine how the CRM concept is implemented at Hotel Royal Denai Bukittinggi, and to what extent CRM contributes to building customer loyalty. This study uses a qualitative approach with a descriptive method. Data was collected through in-depth interviews with the Human Resource Development (HRD) department, direct observation of guest service activities, and relevant documentation studies.The research findings indicate that the implementation of CRM at Hotel Royal Denai is still not optimal. The hotel does not yet have an integrated customer data management system, and its communication strategies with guests remain conventional and lack sustainability. Additionally, certain aspects of service, such as the completeness of room facilities, the speed of response to guest complaints, and the friendly attitude of staff, still need improvement. However, the management acknowledges the importance of CRM as a key strategy for enhancing customer satisfaction and fostering long-term relationships with guests.
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TEHBMJ (Tourism Economics Hospitality and Business Management Journal) Vol 1 No 1 (2021): TEHBMJ (Tourism Economics, Hospitality and Business Management Journal)
Publisher : Politeknik Pariwisata Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36983/tehbmj.v1i1.915

Abstract

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TEHBMJ (Tourism Economics Hospitality and Business Management Journal) Vol 1 No 01 (2026): Articles
Publisher : Politeknik Pariwisata Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar

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TEHBMJ (Tourism Economics Hospitality and Business Management Journal) Vol 1 No 01 (2026): Articles
Publisher : Politeknik Pariwisata Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar

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TEHBMJ (Tourism Economics Hospitality and Business Management Journal) Vol 1 No 01 (2026): Articles
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