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Eko Susanto
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Journal of Tourism, Hospitality and Travel Management (JTHTM)
Published by Integrasi Sains Media
ISSN : 29870143     EISSN : 29870143     DOI : https://doi.org/10.58229/jthtm
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
The Journal of Tourism, Hospitality, and Travel Management (JTHTM) aims to publish interdisciplinary research that clearly contributes theoretically or methodologically to the body of knowledge relating to all aspects of tourism, travel, and hospitality. JTHTM strives to publish first-rate academic articles in fields of human endeavor related to the core areas of hospitality, travel, tourism, and leisure. We offer the opportunity to publish research that is able to facilitate academic exchange and analysis in the international scientific community using open access publication as the vehicle. In a resource scares, coupled with the changing dynamics of tourism in a rapidly complex global society, the JTHTM seeks to answer questions around tourism, travel, and hospitality that informs, public and private sector management, community development, policy and strategy development, and implementation, sustainability and responsible behavior amongst others. Given the dynamic nature of the fields of hospitality, travel, tourism, and leisure, JTHTM also accepts articles in the related fields of tourism geographies, marketing, management, economics, business ethics, corporate governance, stakeholder management, operations management, entrepreneurship, food and nutrition, service quality, sustainability, and globalization. However, such articles should show a strong link between hospitality, travel, tourism, and leisure.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 5 Documents
 1 
Search results for , issue "Vol. 2 No. 1 (2024)" : 5 Documents clear
Financial Management Behavior of Micro-Businesses in Tourism Destinations: A Qualitative Study Boediman, Alfred; Susanto, Eko; Afgani, Kurnia Fajar; Rahadi, Raden Aswin
Journal of Tourism, Hospitality and Travel Management Vol. 2 No. 1 (2024)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jthtm.v2i1.300

Abstract

This study explores the financial management behavior of micro-businesses in tourism destinations across West Java, Indonesia. Using a qualitative descriptive approach, data were collected through in-depth interviews and observations of eight micro-entrepreneurs operating in Pangandaran, Lembang, Ciwidey, Ciletuh Geopark, and Puncak. The findings reveal that financial management practices are predominantly informal, with minimal record-keeping, mixing personal and business finances, and reliance on daily cash flow. Low financial literacy, seasonal income fluctuations, and psychological biases such as loss aversion and overconfidence shape these behaviors. Micro-businesses tend to avoid formal financial institutions due to perceived complexity, fear of debt, and limited understanding of financial products, leading to a preference for informal financing sources. The study highlights that these factors weaken financial resilience and hinder business sustainability. Furthermore, limited financial literacy interventions have had minimal impact on changing financial behavior. The research recommends tailored financial literacy programs and access to simplified formal financial services to strengthen micro-business resilience. Addressing knowledge gaps and behavioral tendencies is essential to enhancing financial management practices and supporting micro-enterprises sustainable growth within West Java’s tourism sector.
Mapping Power and Interests: Stakeholder Dynamics in Sustainable Outdoor Recreation Governance in Pangandaran, Indonesia Prawira, Mega Fitriani Adiwarna; Prawira, Aura Bulan Andhara
Journal of Tourism, Hospitality and Travel Management Vol. 2 No. 1 (2024)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jthtm.v2i1.301

Abstract

Outdoor recreation drives coastal tourism growth but often creates governance and environmental challenges, especially in ecologically sensitive areas like Pangandaran, West Java, Indonesia. This study examines the power and interest dynamics among stakeholders involved in Pangandaran’s outdoor recreation sector. Using a qualitative case study approach, data were collected through semi-structured interviews, document analysis, and stakeholder mapping. Eight stakeholder groups were identified, including government agencies, private tourism operators, industry associations, local communities, environmental organizations, tourists, media, and academic institutions. Findings reveal significant power imbalances, with government bodies, tourism businesses, and associations dominating decision-making, while local communities and environmental groups remain marginalized despite their high interest in sustainability. Key conflicts emerge around resource access, exclusion from governance, and trade-offs between economic expansion and ecological conservation. However, the study also identifies potential synergies, particularly through community-based tourism, eco-certification programs, and academic collaborations. The study emphasizes the need for inclusive governance models that strengthen community participation, integrate environmental safeguards, and balance stakeholder interests. Promoting collaborative platforms can enhance sustainability, equity, and resilience in Pangandaran’s tourism sector. This research contributes to stakeholder theory by applying power-interest mapping in tourism governance and provides actionable insights for developing sustainable coastal recreation strategies.
The Influence of Human Resource Practices, Inclusive Leadership, and Digital Competence on Employee Engagement and Retention in the Hospitality Industry: A SEM-PLS Approach Yadnya, I Dewa Gede Sayang Adi; Khamiliyah, Lili
Journal of Tourism, Hospitality and Travel Management Vol. 2 No. 1 (2024)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jthtm.v1i2.307

Abstract

This study investigates the direct effects of human resource practices, inclusive leadership, and digital competence on employee engagement, job satisfaction, and retention intention in the hospitality industry. Grounded in Social Exchange Theory (SET) and the Job Demands–Resources (JD-R) Model, the research aims to provide a multidimensional understanding of how organizational support and digital adaptability shape key employee outcomes in service-intensive contexts. A quantitative, cross-sectional survey was conducted with 312 hospitality employees across Indonesia. Data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) via SmartPLS 4. The measurement model was assessed for validity and reliability, followed by an evaluation of the structural model to test the proposed hypotheses. The results confirm that human resource practices, inclusive leadership, and digital competence each have significant positive effects on employee engagement, job satisfaction, and retention intention. Moreover, both engagement and satisfaction were found to be strong predictors of employees’ intent to stay. These findings highlight the importance of integrating psychosocial and digital resources within human capital strategies. This study extends the existing literature by incorporating digital competence and inclusive leadership as key antecedents of employee outcomes—areas that remain underexplored in hospitality research. It also addresses a geographical gap by focusing on an emerging market context. The study offers theoretical integration of SET and JD-R models and provides actionable insights for organizations seeking to enhance workforce sustainability in a post-pandemic, digitally evolving service landscape.
Destination Attractiveness and Visit Intention: Integrating Image, Cultural Experience, and Sustainable Practices in Tourist Decision-Making Goeltom, Andar Danova L.; Hurriyati, Ratih
Journal of Tourism, Hospitality and Travel Management Vol. 2 No. 1 (2024)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jthtm.v2i1.308

Abstract

In the increasingly competitive landscape of global tourism—particularly in the post-COVID-19 era—destination attractiveness has emerged as a critical factor shaping tourist perceptions and behavioral intentions. This study investigates the combined effects of digital engagement, perceived safety, destination image, sustainable practices, and cultural experience on destination attractiveness and visit intention. Grounded in cognitive-affective image theory, value-belief-norm theory, and the technology acceptance framework, a conceptual model was empirically tested using Partial Least Squares Structural Equation Modeling (PLS-SEM) on data collected from 368 valid respondents. The results reveal that digital engagement significantly enhances both perceived safety and destination image, while sustainable practices positively influence cultural experience and attractiveness. Destination image and cultural experience also emerge as key mediators in the formation of destination attractiveness. Most notably, destination attractiveness strongly predicts visit intention, underscoring its central role in tourism decision-making. This study contributes to tourism literature by integrating digital, sustainability, and experiential factors into a unified framework, offering a more nuanced understanding of how contemporary tourists evaluate and commit to destinations. Practical implications highlight the importance of leveraging digital platforms, promoting transparent safety measures, and embedding sustainability into tourism development strategies. The findings provide actionable insights for destination management organizations aiming to foster long-term competitiveness in a values-driven and experience-focused tourism market.
Strategic Formulation for Tour Guide Competency Development: An Integrated AHP–TOWS Approach Susanto, Eko; Utomo, Sherly Rakasiwi Putri; Chendraningrum, Dinarsiah; Septyandi, Chandra Budi
Journal of Tourism, Hospitality and Travel Management Vol. 2 No. 1 (2024)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jthtm.v2i1.317

Abstract

As tourism becomes increasingly experience-driven and sustainability-focused, the role of tour guides has evolved into a strategic touchpoint that shapes visitor perceptions and destination image. This study aims to formulate and prioritize effective strategies for tour guide competency development using an integrated Analytical Hierarchy Process (AHP) and quantitative TOWS matrix approach. A panel of twelve experts representing government, training institutions, and tourism practitioners participated in structured pairwise comparisons and SWOT-based strategy scoring. The AHP results revealed that experiential learning-based training and national certification systems are the most critical and high-impact strategies supported by public-private partnerships and emerging digital tools. Through the TOWS mapping, each strategy was evaluated for its strategic fit within Strengths, Weaknesses, Opportunities, and Threats (SWOT), resulting in a prioritized roadmap for implementation. The study concludes that a tiered, context-sensitive strategy—grounded in institutional collaboration and adaptive learning models—offers a sustainable path to professionalizing the guiding sector. This research provides actionable insights for policymakers, tourism educators, and destination managers seeking to build resilient and skilled human capital in tourism.

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