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jurantas66@gmail.com
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Jurnal Pengabdian Tangerang Selatan
Published by Lembaga Aspirasi, Pendidikan, Penelitian dan Pengabdian Putra Bangsa
ISSN : 29872146     EISSN : 29877040     DOI : https://search.crossref.org/search/works?q=JURNAL+
Core Subject : Economy, Education, Social,
Economics, Econometrics & Finance Education Social Sciences
Jurnal Pengabdian Tangerang Selatan [JURANTAS), merupakan jurnal tahunan yang membahas tentang kegiatan yang melibatkan masyarakat, pengembangan, layanan, dan pemberdayaan masyarakat. Jurnal ini menyediakan wadah pertukaran keilmuan bagi akademisi, praktisi, dan kegiatan yang berkaitan dengan kegiatan kemasyarakatan. Jurnal ini diterbitkan oleh Lembaga Aspirasi Penelitian Pendidikan dan Pengabdian Putra Bangsa [LAPPPPS]. Terbit sebanyak tiga kali dalam setahun (Maret, Juli, dan Nopember)
Arjuna Subject : Seni dan Humaniora - Seni dan Humaniora (Lain-Lain)
Articles 101 Documents
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PENINGKATAN KOMPETENSI KADER DASAWISMA DALAM PENYAMPAIAN INFORMASI PELAYANAN MASYARAKAT KEPADA WARGA PETUKANGAN UTARA JAKARTA SELATAN Riska Nurul Sakinah; Susilawati Susilawati; Alfin Ferdiansyah
Jurnal Pengabdian Tangerang Selatan [JURANTAS] Vol. 4 No. 3 (2026): Jurnal Pengabdian Tangerang Selatan
Publisher : LAP4B

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58174/x7ykms88

Abstract

The shift of public service governance toward digital services requires community-level intermediaries who can accurately explain procedures, requirements, and service channels to residents. This community service program aimed to improve the competence of Dasawisma cadres of the Family Welfare Movement (PKK) in RT 008 RW 011, Petukangan Utara, South Jakarta, in delivering public service information to residents. The program used participatory training delivered in a courteous communication style, comprising interactive lectures, open discussion with cadres and residents, service case studies, simulations of assisting residents, and joint reflection. The training covered the map of public services at the urban-village level, procedures and requirements for civil registration, health, and social assistance services, the use of digital service and complaint channels, techniques for explaining service information clearly, and the ethics of protecting residents' personal data. Evaluation was conducted qualitatively through participant observation, reflective questioning, and assessment of assistance simulations. Cadres and residents actively engaged in discussion, and cadres were able to explain service procedures sequentially, point residents to the correct official channels, and direct them to complaint channels when services did not run properly. The program shows that Dasawisma cadres can be strengthened as trusted bridges of public service information while helping to reduce residents' administrative burden in accessing services

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