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Agustin Widyowati
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INDONESIA
Journal of Hospital Management and Services
Published by Universitas Strada Indonesia
ISSN : 2829842X     EISSN : 28301056     DOI : https://doi.org/10.30994/jhms
Core Subject : Economy, Health, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Nursing Public Health
Journal Of Hospital Management and Services is an open access journal (e-journal) which publishes scientific works for hospital administration or management. JHMS welcomes and invites original and relevant research articles in hospital administration or management, as well as literature study and case report particularly in hospital administration or management. This journal encompasses original research articles, review articles, and case studies, including: Hospital Planning System, Health Facility Project Feasibility Study, Health Regulation and Policies, Health Insurance, Hospital Business Management and Marketing, Hospital Risk Management, Management of Health and Hospital Service, Logistic management, Financial Management and Hospital Cost Accounting, Human Resource Management, Medical Records Management and Hospital Management Information Systems, Hospital Spatial and Asset Management, Medical Support Management, Production Management, Hospital Occupational Health and Safety Management, Hospital Environmental Health Management, Complaint Management and Customer Service, Hospital Health Counselingor Health Promotion, Hospital Public Relation, Hospital Performance Evaluation
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 5 Documents
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Search results for , issue "Vol. 5 No. 2 (2023): November" : 5 Documents clear
The Influence Of Organizational Culture Using The Ocai Approach On The Performance Of Health Personnel At Intan Medika Lamongan Hospital Lailatul Karimah; Ratna Wardani; Ardi Bastian; Endra Widiyanto
Journal of Hospital Management and Services Vol. 5 No. 2 (2023): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v5i2.53

Abstract

The performance of health workers is a very important issue in order to maintain and improve health services in hospitals. Based on the results of the performance assessment for 2 years 2021 - 2022, it shows a 5% decrease in health workers at the Intan Medika Lamongan hospital. This study aims to analyze the effect of organizational culture on the performance of health workers at Intan Medika Lamongan Hospital through the Organizational Culture Assessment Instrument (OCAI) approach. The research method is descriptive quantitative and cross sectional approach and data collection techniques through questionnaires. The study population was all health workers using proportionate random sampling method. The number of respondents was 71 health workers with details of 87.3% or 62 women and 12.7%. While based on the profession, the most respondents were nurses with 56.3% and the smallest respondent was the nutrition profession, namely 1.4%. The results showed that the effect of Organizational Culture (variable X) on Performance Appraisal of Health Workers (variable Y) is positive with a significance value of 0.021.
The Influence Of Class Iii Inpatient Sanitation On Patient Satisfaction At Bhayangkara Hospital Tk. Iii Nganjuk Sumiati; Ukik Agustina; Wahyu Purnomo Jati
Journal of Hospital Management and Services Vol. 5 No. 2 (2023): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v5i2.54

Abstract

Sometimes it is very ironic, where hospitals or health centers do not maintain the cleanliness of health service facilities. Cleanliness of health service facilities is an indicator of service quality that can influence patient satisfaction. The aim of the research is to analyze the effect of class III inpatient sanitation on patient satisfaction at Bhayangkara Tk Hospital. III Nganjuk. This research uses a quantitative design with a cross sectional approach. The population was 80 patients with a sample of 67 respondents using purposive sampling technique. The independent variable is class III inpatient room sanitation and the dependent variable is patient satisfaction. Data were collected using a questionnaire instrument and analyzed by the Chi-Square test. The research results showed that almost all (88%) had an assessment of the sanitation of class III inpatient rooms in the clean category, namely 59 respondents. Patient satisfaction shows that the majority (73%) have a level of satisfaction in the very satisfied category, namely 59 respondents. Chi Square test results on the effect of class III inpatient sanitation on patient satisfaction at Bhayangkara Tk Hospital. III Nganjuk has a significant value (p) of 0.000 < 0.05, which means that there is an influence of class III inpatient sanitation on patient satisfaction at Bhayangkara Tk Hospital. III Nganjuk. It is hoped that Bhayangkara Hospital Tk. III Nganjuk can further improve environmental cleanliness because the cleaner the inpatient room, the more patient satisfaction with the quality of service will increase.
Implementation Of Laundry Management Linen Management At Rsi Unisma Malang Enny Efitasary; Setyo Budi Susanto; Laili Wulandari; Matrahman
Journal of Hospital Management and Services Vol. 5 No. 2 (2023): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v5i2.55

Abstract

Medical services cannot be successful if they are not supported by medical support services and non-medical support services. The laundry unit is a non-medical support unit that provides linen services, especially to inpatients. Laundry unit that manages hospital linen, especially linen which is used as equipment for inpatient beds.This research is qualitative research with descriptive phenomenology. Research data was collected through questionnaires, in-depth interviews and observations. The subjects of this research were laundry officers and medical support managers at the Unisma Malang Islamic Hospital.The results of the research show that the management of laundry linen at the Sterilization Center Installation at the Unisma Islamic Hospital in Malang, starting from the transportation, drying, ironing, distribution and storage stages, is in accordance with the Hospital Environmental Health requirements, while at the collection stage it complies with or does not meet the requirements of Ministry of Health Regulation Number 07 of the Year 2019 concerning Hospital Environmental Health.It is recommended that hospitals, especially laundry units, adapt their SOPs to Ministry of Health Regulation Number 07 of 2019 concerning Hospital Environmental Health. For laundry unit staff, training and supervision needs to be carried out so that staff performance is in accordance with procedures and to break the chain of infection due to poor handling of linen. or not suitable.
The Relationship Of The Quality Of Administrative Services And Bpjs Patient Satisfaction In The Inpatient Room X Rumkit Tk Ii Dr. Soepraoen Kesdam V/Brawijaya Malang In Malang City Sutarji; Ratna Wardani; Ardi Bastian; Panca Radono
Journal of Hospital Management and Services Vol. 5 No. 2 (2023): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v5i2.56

Abstract

Quality of service is one of the factors that people consider when choosing a health facility to use. Service quality is a measure to measure patient satisfaction. The aim of the research is to analyze the relationship between the quality of administrative services and BPJS patient satisfaction at Rumkit Tk.II dr. Soepraoen Kesdam V/Brawijaya Malang City Malang City. This research uses a quantitative research design with a cross-sectional approach. The population is all patients or BPJS patient waiters in Inpatient Room X Rumkit Tk.II dr. Soepraoen Kesdam V/Brawijaya Malang City with a sample of 78 respondents using a purposive sampling technique. The independent variable is the quality of administrative services and the dependent variable is BPJS patient satisfaction. Data were collected using a questionnaire and analyzed by the Spearman Rho test with the help of SPSS. The research results showed that the majority of respondents (56.41%) were good (44 people). the majority (65.3%) of respondents were satisfied (51 people). The cross tabulation results showed that the majority expressed satisfaction and good quality, namely 28 people (54.9%). The Spearman's rho statistical test obtained a P-value of 0.000 < 0.05 and a Correlation Coefficient of 0.340, which means there is a relationship between the quality of administrative services and patient satisfaction. At TK II Hospital, dr. Soepraoen Kesdam V/Brawijaya Malang City. The better the quality of administrative services, the more patient satisfaction will increase, so it is hoped that hospital bureaucracy can improve the quality of administrative services for patient satisfaction.
The Influence Of Discipline On Professionalism Of Health Personnel At Aura Shifa Hospital Kediri Ria Anka Sari; Agustin Widyowati; Amarin Yudhana; Wening Palupi Dewi
Journal of Hospital Management and Services Vol. 5 No. 2 (2023): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v5i2.57

Abstract

Professionalism of health workers is an important concept in achieving status as a profession, however professionalism is only taught as a theory and concept so it looks abstract and difficult to apply to clinical practice. Success in developing a professional identity as a continuous transition process from education to becoming a professional health worker is influenced by many factors, one of which is discipline. The aim of this research is to analyze the influence of discipline on the professionalism of health workers at Aura Shifa Hospital Kediri. The design of this research is quantitative observational research with a cross sectional approach carried out at Aura Shifa Hospital Kediri. The total population was 197 respondents and the sample was 132 respondents taken using the Stratified Random Sampling technique. The findings showed that the majority of respondents had sufficient discipline, 74 respondents (56.1%). Almost all respondents had sufficient professionalism category, 101 respondents (76.5%). Based on the results of the Linear Regression analysis, it shows that the p-value is 0.000 < 0.05, so H1 is accepted so it is concluded which means that partially there is an influence of discipline on the professionalism of health workers at Aura Shifa Hospital Kediri with an influence size of 54.3%. Therefore, instilling an attitude of discipline and professionalism at Aura Syifa Hospital can continue to be a trusted place for health services and make a positive contribution to patients.

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