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Agustin Widyowati
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INDONESIA
Journal of Hospital Management and Services
Published by Universitas Strada Indonesia
ISSN : 2829842X     EISSN : 28301056     DOI : https://doi.org/10.30994/jhms
Core Subject : Economy, Health, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Nursing Public Health
Journal Of Hospital Management and Services is an open access journal (e-journal) which publishes scientific works for hospital administration or management. JHMS welcomes and invites original and relevant research articles in hospital administration or management, as well as literature study and case report particularly in hospital administration or management. This journal encompasses original research articles, review articles, and case studies, including: Hospital Planning System, Health Facility Project Feasibility Study, Health Regulation and Policies, Health Insurance, Hospital Business Management and Marketing, Hospital Risk Management, Management of Health and Hospital Service, Logistic management, Financial Management and Hospital Cost Accounting, Human Resource Management, Medical Records Management and Hospital Management Information Systems, Hospital Spatial and Asset Management, Medical Support Management, Production Management, Hospital Occupational Health and Safety Management, Hospital Environmental Health Management, Complaint Management and Customer Service, Hospital Health Counselingor Health Promotion, Hospital Public Relation, Hospital Performance Evaluation
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 5 Documents
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Search results for , issue "Vol. 6 No. 2 (2024): November" : 5 Documents clear
Criminal Legal Protection Formulation Policy Towards Victims Of Criminal Acts In The Medical Field Widiyanto, Endra
Journal of Hospital Management and Services Vol. 6 No. 2 (2024): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v6i2.96

Abstract

In fact, the officer cannot be blamed if he asks the patient whether he has money or not, but not because he is worried that the patient will not pay for the treatment/care, but because there is a fairly expensive prescription that must be filled at the pharmacy. In addition, the hospital is always blamed if there are bad consequences for the patient that occur during or after receiving treatment/care/medical actions in the form of a worsening condition of the disease, injury or even death. However, in fact, these complaints cannot be ignored so as not to cause prolonged and tiring legal conflicts. The objectives of this study are: (1) To describe the policy of formulating criminal law protection for victims of criminal acts in the medical field today. (2) To analyze the policy of formulating criminal law protection for victims of criminal acts in the medical field in the future. The type of approach used in this study is normative juridical. The data sources used in this study are primary legal materials, secondary legal materials and tertiary legal evidence. The data collection technique uses literature studies, including documentaries. Data analysis is normative-qualitative by interpreting and constructing statements contained in documents and legislation. The conclusion of this study is: (1) The policy of formulating legal protection for victims of medical crimes in positive criminal law in Indonesia, namely based on the Criminal Code, Law No. 36 of 2014 concerning Health, Law. No. 29 of 2004 concerning Medical Practice, apparently still has weaknesses. The weaknesses of the formulation policy are: (a) Formulation of medical crimes. (b) The formulation of responsibility for medical crimes can have individual or corporate legal subjects. (c) Formulation of criminal and criminal penalties in positive criminal law. (2) The policy of formulating legal protection for victims of medical crimes, criminal law in Indonesia is expected to provide a formulation of protection for victims in the form of guarantees/legal compensation for suffering/losses and also a formulation of legal protection not to become victims of similar crimes. The policy formulation of protection for victims of medical crimes in criminal law in Indonesia is as follows: (a) Through the policy of reformulation and reorientation of criminal law in the field of health and medical practice. (b) Based on the basic idea or principle of the idea of ​​balance.
Analysis Of Apm (Anjungan Pendaftaran Mandiri) System Services On Outpatient Patient Satisfaction At Gambiran Hospital, Kediri City Prisca Awanda; Ardi Bastian; Amarin Yudhana; Wening Palupi Dewi; Wahyu Purnomo Jati
Journal of Hospital Management and Services Vol. 6 No. 2 (2024): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v6i2.100

Abstract

APM is a hospital innovation to improve service quality so as to increase patient satisfaction, which allows general patients who have been registered and whose requirements have been verified to be correct to register and receive a SEP (Participant Eligibility Letter) without having to go through the registration counter so that the registration process can be done in a short time. The purpose of the study was to analyze the effect of APM system services on outpatient satisfaction at Gambiran Hospital, Kediri City. This study used a quantitative observational design with a cross-sectional approach conducted in outpatient care at Gambiran Hospital, Kediri City. The population in this study were 1000 outpatients at Gambiran Hospital, Kediri City. The sample of this study was 286 people taken using a purposive sampling technique with the criteria of family/patient users of APM. The independent variable is the APM system service, while the dependent variable is outpatient satisfaction. Data collection used a questionnaire and analyzed using a person correlation test. The results of the Pearson correlation analysis test with p value = 0.000 and a correlation of 0.443, which means that there is a significant and positive relationship and sufficient strength of the relationship between the self-registration kiosk system service and the quality of outpatient patients at Gambiran Hospital, Kediri City. To improve patient satisfaction, adequate, innovative and up-to-date facilities are needed, supported by good human resources.
Analysis Marketing Mix On Revisit Interest Of Outpatient Patients At Ploso Hospital, Jombang Yayuk Utami; Agustin Widyowati; Ratna Wardani; Panca Radono
Journal of Hospital Management and Services Vol. 6 No. 2 (2024): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v6i2.101

Abstract

Outpatient revisit interest is one of the important aspects to maintain the hospital’s existance. This research aims to identify the influence of the marketing mix on outpatient revisit interest at RSUD Ploso Jombang. This study uses a quantitative research type with a cross-sectional approach. The population consists oof new patient at RSUD Ploso Jombang totaling256 patients, with a sample of 73 respondents using purposive sampling technique. The dependent variable (revisit interest) and independent variables include the marketing mix, which encompasses product, price,place,promotion, process,people, and physical evidence. The research instrument is a questionnaire, and the analysis uses logistic regression test. The research results show that there is a significant influence of product (P-value =0.039) with wald results of 4.242, and process (P-Value =0.037) with wald result 4.355 on outpatient revisit interest. However, there is no significant influence of price (P-Value=0.418), place (P-Value=0.756), promotion (P-Value=0.736), people (P-Value 0.793), physical evidence (P-Value=0.786) on outpatient revisit interest. To attract patients to revisit, it is hoped that RSUD Ploso Jombang can optimize the available products and services by optimizing stock management and working with suppliers. Cooperation with suppliers, conducting regular training for medical staff, and implementing a patient feedback system to improve the availability of medicines and suitability of services for patients are also recommended.
Analysis Of Patient Receivables Management With Insurance Providers To Achive Receivables Settlement Targets At Persada Hospital Malang palupi dewi, wening
Journal of Hospital Management and Services Vol. 6 No. 2 (2024): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v6i2.102

Abstract

Background: Hospital receivables represent a significant issue impacting public healthcare services directly. They can diminish the quality of healthcare provision, hinder investments in facility development and human resources, and increase the risks of payment failures and financial losses for hospitals. Therefore, effective and efficient receivables management is crucial for Persada Hospital to achieve its insurance receivables settlement targets. Method: The research employs a qualitative descriptive method with source triangulation and methods including direct observations and in-depth interviews. Result: Various factors influencing patient receivables with insurance providers include complex insurance policies, slow hospital administrative processes, and delayed payments from insurance companies. Regarding payment measurement, factors such as the number of days from claim submission to payment, percentage of claims paid on time, and number of claims delayed or denied are crucial for evaluating billing process performance. Strategies such as implementing information technology systems, staff training, and enhancing communication with insurance companies can help improve billing performance at hospitals. Conclusion: To continually develop more efficient and transparent billing systems and procedures, standardizing insurance claim procedures, utilizing information technology systems, and enhancing communication and coordination with insurance companies are strategic steps that can enhance the effectiveness and efficiency of patient receivables management.
Analysis Of Medical Record File Retention At Kanjuruhan Regional Hospital, Malang Regency: English Frengkianus Umbu Dasa, Frengkianus
Journal of Hospital Management and Services Vol. 6 No. 2 (2024): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v6i2.103

Abstract

Background: The implementation of medical record documentation is expected to follow the standard operating procedures (SOP) set by the Ministry of Health. However, many hospitals have not fully complied with this SOP, although an effective document storage system, especially medical records, is very important. This study aims to assess whether the practice of document retention at Kanjuruhan Regional Hospital, Malang Regency, is in accordance with the Regulation of the Minister of Health of the Republic of Indonesia No. 269 of 2008 and the SNARS Accreditation standards. Method: This study uses a qualitative descriptive approach, by observing and recording the medical record retention procedure. Data were collected through in-depth interviews, observation, and documentation. Data analysis was carried out by reducing data, presenting data, and drawing conclusions. The validity of the data was tested through data triangulation. Results: The implementation of medical record file retention at Kanjuruhan Regional Hospital has not met the provisions of Regulation of the Minister of Health No. 269/Menkes/PER/III/2008 concerning the storage, destruction, and confidentiality of medical records. Medical records from 2014 were only retained in 2023 and 2024, exceeding the document age limit set by more than 5 years. Some of the problems faced include limited storage space, lack of trained workers, and complicated technology and procedures. Conclusion: The practice of medical record file retention has not fully followed the existing SOP. A commitment from the hospital is needed to ensure that the retention process is carried out according to policy by improving facilities and infrastructure and human resources.

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