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INDONESIA
Journal of Digital Literacy and Volunteering
Published by Puslitbang Akademi Relawan TIK Indonesia
ISSN : -     EISSN : 29858518     DOI : https://doi.org/10.57119/litdig
Core Subject : Science, Education,
Computer Science & IT Decision Sciences, Operations Research & Management Other
Journal of Digital Literacy and Volunteering (EISSN. 2985-8518) is a scientific journal to publish research results and literature studies. It managed & published by Puslitbang Akademi Relawan TIK Indonesia. This journal published 2 times a year, every January & July (with model publish as you go). Focus & Scope of this journal is in the field of digital literacy, information technology and socio informatics. This journal accepts manuscripts in Indonesian or English according to the template provided.
Arjuna Subject : Ilmu Komputer (semua kategori) - Ilmu Komputer (Lain-Lain)
Articles 5 Documents
 1 
Search results for , issue "Vol. 3 No. 2 (2025): July" : 5 Documents clear
Analisis Peran Relawan TIK dalam Penguatan Literasi Digital Masyarakat Fitriani, Rina; Chodijah, Siti; Hami, Aidah; Mardiana, Diand
Journal of Digital Literacy and Volunteering Vol. 3 No. 2 (2025): July
Publisher : Puslitbang Akademi Relawan TIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57119/litdig.v3i2.109

Abstract

The development of the industrial revolution has brought human’s civilization in applying ICT (Information and Communication Technology) massively. The Indonesian government is trying to achieve “Indonesia Connected”. Unfortunately many Indonesian citizens don't have any access and enough knowledge about ICT itself. The research project presents a solution for the problem above. We hope the research project will be able to give a great description about how ICT-Volunteer helps people socializing digital literacy and helps people to access TIK in Indonesia. The research project uses the approach “perfective system”. The definition of perspective system is a study on a system by questioning: how and why the system can work properly. The researcher will enter the system doing an observation figuring out how ICT-volunteers of Indonesia work doing their volunteering job. Many activities have been done by Bapak Bambang Soeprijanto as the director of informatics empowerment since 2008. He has made some meetings, collaboration and coordination among stakeholders in building Indonesian informatics society. (relawantik.or.id, n.d.). The director of informatics empowerment, Ibu Mariam F. Barata, in 2011 continued the policy by supporting bigger meetings such as communication forum, coordination, collaboration and an event “Kerjasama Komunitas TIK“ (FK5T) national level. That event also established an organization, Relawan TIK on July 4th, 2011. It was witnessed by the General Director of Informatics Application. Kemkominfo, Ashwin Sasongko. It was decided as the anniversary of Relawan TIK Indonesia. (Indonesian ICT-volunteer). Being a member of Relawan TIK has many benefits such as an opportunity of sharing knowledge and skill of ICT, improving communication and leadership skill, building networking and positive social relationship.
Tahapan dan Tantangan Pembangunan Literasi Digital di Era Transformasi Digital Umar, Najirah; J. Arsyad, Andi Asyhary
Journal of Digital Literacy and Volunteering Vol. 3 No. 2 (2025): July
Publisher : Puslitbang Akademi Relawan TIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57119/litdig.v3i2.110

Abstract

Digital literacy is vital in today's information age, affecting various aspects of life, including education, employment, and social interaction. The study explores the stages of digital literacy development and its implications for individuals and organizations. The research aims to identify key factors that affect digital literacy and propose strategies to enhance it. Research highlights the importance of access to digital tools, training, and sustainable learning in promoting digital literacy. The study concludes that targeted interventions and supportive policies are essential for the development of effective digital literacy, which ultimately contributes to personal and social progress.
Pengembangan Wisata dan Pemberdayaan Lokal Wisata Danau Ranau Wardiasa, Komang; Hasibuan, M. Said
Journal of Digital Literacy and Volunteering Vol. 3 No. 2 (2025): July
Publisher : Puslitbang Akademi Relawan TIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57119/litdig.v3i2.189

Abstract

Lake Ranau is the second largest lake on the island of Sumatra which is located on the border of South Sumatra Province and Lampung Province and has great potential as a nature-based tourist area. However, tourism development in this region still faces various problems, including limited accessibility, suboptimal supporting facilities, weak environmental management, and low levels of empowerment of local communities. This research aims to analyze the impact of tourism development on the socio-economic conditions of the communities around Lake Ranau and identify opportunities and challenges in an effort to realize sustainable tourism. The research method used is qualitative descriptive with data collection techniques through literature studies, document review from related agencies, and SWOT analysis. The results of the study show that the development of Lake Ranau tourism makes a positive contribution to increasing community income, creating business opportunities, and absorbing labor, especially in the micro, small, and medium enterprises (MSMEs), trade, and tourism services sectors. However, it is necessary to improve the quality of infrastructure, strengthen environmental management, and synergy between the government, the community, and business actors to support the development of Lake Ranau tourism optimally and sustainably.
Customer Relationship Management (CRM) Analysis of a Public Complaint Service Website at the Public Service Mall of South Lampung Regency Chaniago, Firdaus; Putra, M. Natsir Hendy Tri; Oktaviani, Hafina; Winarti, Tri; Hasibuan, M. Said
Journal of Digital Literacy and Volunteering Vol. 3 No. 2 (2025): July
Publisher : Puslitbang Akademi Relawan TIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57119/litdig.v3i2.190

Abstract

Public complaint service websites play an important role in supporting the improvement of digital-based public services, particularly within the Public Service Mall (PSM) environment that integrates multiple service institutions. Managing public complaints not only as administrative records but also as a means of managing relationships between government and citizens remains a key challenge in integrated public service delivery. This study aims to analyze Customer Relationship Management (CRM) on the Public Complaint Service Website of the Public Service Mall of South Lampung Regency.This research employed a qualitative approach using a case study method. Data were collected through system observation, interviews with service administrators, and document analysis. The data were analyzed descriptively using a CRM framework consisting of operational CRM, analytical CRM, and collaborative CRM dimensions. The results of the analysis indicate that operational CRM is the most prominent dimension, as reflected in the availability of a structured and well-documented complaint submission process. Meanwhile, analytical CRM and collaborative CRM have not been optimally utilized, particularly in terms of using complaint data for service performance evaluation and strengthening interactive follow-up communication mechanisms. The findings suggest that while the public complaint website has functioned effectively from an operational service perspective, further enhancement is required to enable the system to serve as a strategic instrument for improving the quality of digital public services.
A Quantitative Evaluation of Customer Relationship Management in a Public Complaint Service Website Using System Usability Scale (SUS) Rakhman, M. Nugrahadi; Purnamasari, Yeni; Gismara, Rio; Nurhayati, Nurhayati; Hasibuan, M. Said
Journal of Digital Literacy and Volunteering Vol. 3 No. 2 (2025): July
Publisher : Puslitbang Akademi Relawan TIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57119/litdig.v3i2.191

Abstract

The implementation of digital transformation in public services encourages the government to provide more efficient and accessible services for the public. This study aims to evaluate user experience on the Public Complaint Service Website of the South Lampung Public Service Mall using the System Usability Scale (SUS) and analyze it within the framework of Customer Relationship Management (CRM). A quantitative descriptive approach was used, with data collected through SUS questionnaires completed by 12 respondents. The results indicate that the average SUS score is 72.5, which suggests good system usability, although there is variation in individual scores. Several issues were identified, including the complaint form filling process, the need for follow-up notifications, and the utilization of complaint data for performance analysis. The study concludes that although the system is effective, improvements in areas such as ease of use and transparency of follow-up actions are needed to enhance user satisfaction and strengthen the relationship between the government and the public. The implications of this study highlight the importance of improving CRM management to create more responsive complaint services. Limitations of this study include the limited number of respondents and the use of SUS, which only provides a general overview of usability.

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