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International Journal of Social Welfare and Family Law
Published by Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia
ISSN : 30474841     EISSN : 30477727     DOI : https://doi.org/10.62951/ijsw.v2i3
Core Subject : Social,
Social Sciences
International Journal of Social Welfare and Family Law [e-ISSN : 3047-7727, p-ISSN : 3047-4841] is an open access Journal published by the APPISI (Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia). This journal accepts manuscripts based on empirical research results, new scientific literature review, and comments/ criticism of scientific papers published by International Journal of Social Welfare and Family Law. This journal is a means of publication and a place to share research and development work in the field of Social Welfare and Family Law. Articles published in International Journal of Social Welfare and Family Law are processed fully online. Submitted articles will go through peer review by a qualified international Reviewers. Complete information for article submission and other instructions are available in each issue. International Journal of Social Welfare and Family Law publishes 4 (four) issues a year in January, April, July and October, however articles that have been declared accepted will be queued in the In-Press issue before published in the determined time
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 91 Documents
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Evaluating the E-Office Policy in the Corporate Secretary Department of PT Agrinas Jaladri Nusantara (Persero): A Public Policy Implementation and Evaluation Perspective Restu Prayogi; Kristyan Dwijosusilo; Kresna Adhi Prahmana
International Journal of Social Welfare and Family Law Vol. 3 No. 3 (2026): july: International Journal of Social Welfare and Family Law
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijsw.v3i3.677

Abstract

This study evaluates the implementation of the E-Office policy within the Corporate Secretary Department of PT Agrinas Jaladri Nusantara (Persero), an Indonesian state-owned enterprise that recently diversified its core business. While digital administration is widely promoted to improve public-sector effectiveness, many initiatives stall at the implementation stage. Framed by George C. Edwards III’s implementation model (communication, resources, disposition, and bureaucratic structure) and William N. Dunn’s policy-evaluation criteria (effectiveness, efficiency, adequacy, equity, responsiveness, and appropriateness), the research asks how the E-Office workflow operates, how the system supports administrative management, and how ready the staff are to operate it. A descriptive-qualitative case-study design was used; data were gathered through observation, in-depth interviews with four key informants selected purposively, and document analysis, then examined using the Miles, Huberman, and Saldana interactive model and source triangulation. The findings show that E-Office accelerates correspondence, increases transparency through digital trails, and eases document tracking, yet its appropriateness and equity remain limited by tiered-approval bottlenecks, technical instability, off-system drafting, rigid letter-numbering rules, under-used features, and uneven staff competence after organisational restructuring. The study concludes that the success of an E-Office policy is not determined by the technology alone but by the interaction among system design, organisational structure, and user behaviour, requiring continuous communication, capacity building, and policy-instrument updates.

Page 10 of 10 | Total Record : 91

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