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International Journal of Social Welfare and Family Law
Published by Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia
ISSN : 30474841     EISSN : 30477727     DOI : https://doi.org/10.62951/ijsw.v2i3
Core Subject : Social,
Social Sciences
International Journal of Social Welfare and Family Law [e-ISSN : 3047-7727, p-ISSN : 3047-4841] is an open access Journal published by the APPISI (Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia). This journal accepts manuscripts based on empirical research results, new scientific literature review, and comments/ criticism of scientific papers published by International Journal of Social Welfare and Family Law. This journal is a means of publication and a place to share research and development work in the field of Social Welfare and Family Law. Articles published in International Journal of Social Welfare and Family Law are processed fully online. Submitted articles will go through peer review by a qualified international Reviewers. Complete information for article submission and other instructions are available in each issue. International Journal of Social Welfare and Family Law publishes 4 (four) issues a year in January, April, July and October, however articles that have been declared accepted will be queued in the In-Press issue before published in the determined time
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 91 Documents
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Acceleration of Local Revenue through Parking Subscription Policy Innovation: An Implementation Analysis at the Transportation Agency of Sampang Regency Febrin Aisha Indah; Eny haryati; Sapto Pramono
International Journal of Social Welfare and Family Law Vol. 3 No. 3 (2026): july: International Journal of Social Welfare and Family Law
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijsw.v3i3.652

Abstract

This study examines the implementation of the parking subscription policy at the Transportation Agency of Sampang Regency as an effort to accelerate Local Own-Source Revenue (PAD). The parking subscription policy is an institutional innovation that integrates parking levy payments with the annual Motor Vehicle Tax (PKB) payment mechanism at SAMSAT, allowing vehicle owners to pay once a year and access all designated parking facilities. This study employs a descriptive qualitative approach using George C. Edwards III policy implementation framework, encompassing four variables: communication, resources, disposition, and bureaucratic structure. Data were collected through in-depth interviews, field observation, and documentation, with informants purposively selected from the Transportation Agency, Regional Revenue Agency (Bapenda), SAMSAT, parking officers, and community members. The findings reveal that the realization of parking subscription levies has increased from 85.12% in 2020 to 95.37% in 2024. However, implementation still faces obstacles across all four variables: communication inconsistencies at the operational level, limited human resources and information technology infrastructure, a disposition gap between leadership and field officers, and fragmented inter-agency coordination. The study concludes that strengthening the communication system, integrating inter-agency databases, establishing performance-based incentive schemes, and forming a unified coordination team are strategic measures urgently needed to optimize the contribution of the parking subscription policy to the sustainable acceleration of Sampang Regency local revenue.
Implementation of Public Service Policy in Handling Elec-tricity Customer Complaints: A Study at PT PLN Persero UP3 Samarinda Edi Pamungkas; Sri Roekminiati; Sri Kamariyah
International Journal of Social Welfare and Family Law Vol. 3 No. 3 (2026): july: International Journal of Social Welfare and Family Law
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijsw.v3i3.653

Abstract

This study analyzes the implementation of public service policy in handling electricity customer complaints at PT PLN (Persero) UP3 Samarinda and evaluates customer-perceived service quality. The research addresses the gap between formal complaint-handling policies and operational practice, reflected in increasing public complaints against state-owned enterprises, including PLN. A descriptive qualitative approach was applied through in-depth interviews, observation, and documentation involving 13 informants selected using purposive and snowball sampling. Data were analyzed using the interactive model of Miles, Huberman, and Saldaña, with source triangulation to ensure validity. The study combines Edwards III’s policy implementation model, covering communication, resources, disposition, and bureaucratic structure, with the SERVQUAL model, covering tangibles, reliability, responsiveness, assurance, and empathy. Findings show that communication and disposition are satisfactory, while resources and bureaucratic structure require improvement due to an imbalanced customer service ratio and fragmented information systems. SERVQUAL results show negative gaps in all dimensions, especially responsiveness and reliability. The study concludes that complaint-handling policy implementation is adequate but needs stronger human resources, integrated real-time information systems, and improved customer digital literacy for more responsive and reliable public service.
Collaborative Governance In Digital Licensing Services In Batam Rusmawati Rusmawati; Iranda Firiansyah
International Journal of Social Welfare and Family Law Vol. 3 No. 3 (2026): july: International Journal of Social Welfare and Family Law
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijsw.v3i3.660

Abstract

This study examines the implementation of collaborative governance in digital licensing services in Batam, a strategic investment hub and Free Trade Zone characterized by complex institutional arrangements. The research aims to analyze how collaborative governance mechanisms contribute to the effectiveness of digital licensing services and to identify factors that facilitate or constrain stakeholder collaboration. A qualitative case study approach was employed, utilizing semi-structured interviews, observations, and document analysis. Data were analyzed using thematic analysis based on the collaborative governance framework, which includes face-to-face dialogue, trust building, commitment to the collaborative process, shared understanding, and intermediate outcomes. The findings indicate that collaborative governance plays a crucial role in supporting digital licensing services by strengthening communication, fostering trust among stakeholders, improving institutional coordination, and facilitating joint problem-solving. Although challenges related to data integration, regulatory synchronization, and organizational capacity remain, collaborative practices have contributed to greater service efficiency, transparency, and accessibility. The study concludes that successful digital licensing services depend not only on technological innovation but also on effective collaboration among stakeholders, highlighting the importance of collaborative governance as a foundation for sustainable digital public service delivery.
Strategy For Improving the Quality of Public Services in the Personnel Affairs and Human Resource Development Division (BKPSDM) Of Kaimana Re-gency Ira Tuankotta; Sri Kamariyah; Sri Roekminiati
International Journal of Social Welfare and Family Law Vol. 3 No. 3 (2026): july: International Journal of Social Welfare and Family Law
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijsw.v3i3.661

Abstract

This research seeks to examine methods for enhancing the quality of public services at BKPSDM Kaimana Regency, focusing on both facilitating and hindering elements in their execution, innovation in services, the efficiency of personnel administration management, and the responsiveness of public officials in addressing user needs. This study utilized a qualitative method featuring a descriptive research framework. The research was carried out at BKPSDM Kaimana Regency. Data were gathered via observation, detailed interviews, and documentation. The research informants included BKPSDM leaders, administrative service personnel, and civil servants who utilized the services. Data were examined through an interactive analysis framework that included data reduction, data presentation, and the formulation of conclusions. The results show that BKPSDM Kaimana Regency has executed various strategies to enhance public service quality by developing employee skills, streamlining service processes, improving internal coordination, and leveraging information technology for personnel management. Service innovation was implemented via digital communication and enhanced administrative management to boost service effectiveness. The responsiveness of public officials also demonstrated favorable improvements with more communicative and accessible services tailored to users’ needs. Nonetheless, the execution of public services continues to encounter multiple challenges, such as restricted digital infrastructure, geographical factors, insufficient human resources, and a lack of technological skills among staff. This research demonstrates that enhancing public service quality necessitates collaboration among strengthening human resources, innovating services, and creating adaptive bureaucratic systems to react to public service reform.
Evaluation of the Trans Halim City Transportation Business Activity Policy, Puskopau Unit, Halim Perdana Kusuma Jakarta, in the Perspective of Public Policy and Law Number 5 of 1999 Alfian Kusuma; Sri Kamariyah; Sri Roekminiati
International Journal of Social Welfare and Family Law Vol. 3 No. 3 (2026): july: International Journal of Social Welfare and Family Law
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijsw.v3i3.671

Abstract

This study aims to evaluate the public policy of Trans Halim city transportation business activities managed by the Air Force Cooperative Center (PUSKOPAU) at Halim Perdana Kusuma Airport, Jakarta, in the perspective of public policy theory and Law Number 5 of 1999 on the Prohibition of Monopolistic Practices and Unfair Business Competition. Using empirical juridical research with a socio-legal approach combined with policy evaluation frameworks including the Dunn model and CIPP evaluation approach, this study examines the alignment between PUSKOPAU's territorial-based business operations and the regulatory mandates of Indonesian competition law. Field observations and interviews conducted with drivers, management, and transportation organization representatives confirm that PUSKOPAU operates as a sole provider on specific routes within and around the Halim Perdana Kusuma military complex, constituting indicators of natural monopoly behavior. The study applies rule of reason analysis and public interest theory to assess whether such monopolistic conditions are justified by cooperative law exemptions under Article 50(i) of Law No. 5/1999. Findings reveal that while PUSKOPAU's operations serve member welfare objectives consistent with cooperative law, the extension of services to the general public creates a legal grey area, particularly given the absence of KPPU regulatory guidelines for cooperative exemptions. This legal gap produces significant policy uncertainty and hampers effective enforcement. The article recommends that KPPU promptly formulate specific guidelines for cooperative monopoly exemptions and that formal KPPU investigation procedures be initiated to determine the legality of PUSKOPAU's market dominance.
Japan’s Multicultural Diplomacy through JENESYS 2024: Cultural Exchange and Soft Power toward Indonesian Youth Muhammad Imran Nur; Sakinah Fitrah Rahmah; Muhammad Arjalulwahid Aliyah; Muhammad Dhiemas Anggareksa; Lady Nubailah Wahdah
International Journal of Social Welfare and Family Law Vol. 3 No. 3 (2026): july: International Journal of Social Welfare and Family Law
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijsw.v3i3.672

Abstract

This research analyzes multicultural practices within Japan’s social context, both domestically and in international relations. The study focuses on how Japanese society facilitates the development of multicultural identities, particularly through interactions between Japanese citizens, immigrant populations, and ethnic minority communities. In the context of globalization, Japan has increasingly positioned multicultural engagement as an important strategy for strengthening social cohesion and international cooperation. Through the JENESYS 2024 program, a cultural exchange initiative involving youth from East Asia, Japan seeks to channel the values of multiculturalism into tangible benefits, including the enhancement of strategic partnerships with Southeast Asian countries such as Indonesia and the reinforcement of cultural diplomacy to maintain its role as a regional power in Asia. Based on the author’s observations, JENESYS 2024 includes at least three main components: the introduction of collective memory, immersive cultural experiences, and direct multicultural interactions among participants. These activities provide participants with opportunities to understand cultural diversity while building mutual understanding between nations. This paper further highlights how Japan develops cultural communication with Indonesia, the world’s largest Muslim-majority country, and demonstrates how Japan’s soft diplomacy through JENESYS contributes to strengthening its international image. Ultimately, the program reinforces Japan’s position as a cultural and civilizational reference point among Indonesian youth while promoting long-term intercultural collaboration.
The Role of the SIMPD (Official Travel Management Information System) Application in Facilitating Monitoring of Official Travel within the Secretariat of the East Java Provincial DPRD Mudiono Mudiono; Aris Sunarya; Amirul Mustofah
International Journal of Social Welfare and Family Law Vol. 3 No. 3 (2026): july: International Journal of Social Welfare and Family Law
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijsw.v3i3.673

Abstract

The Official Travel Management Information System (SIMPD) is a digital-based application developed to support the management and monitoring of official travel activities within the Secretariat of the Regional People's Representative Council (DPRD) of East Java Province. This study aims to analyze the role of the SIMPD application in facilitating ease of monitoring official travel within the Secretariat of the DPRD of East Java Province. The research employs a qualitative descriptive approach with data collection conducted through observation, interviews, literature study, and documentation. The conceptual framework used in this study is the policy implementation theory proposed by Edwards III, which reviews four key aspects: communication, resources, disposition, and bureaucratic structure. The findings indicate that the implementation of SIMPD has generally contributed positively to the management and monitoring of official travel, improving transparency, efficiency, and accountability. However, several challenges remain, including inconsistent socialization, limited human resource capacity, and the need for stronger inter-agency coordination. This study recommends strengthening digital governance infrastructure, increasing the number of trained operators, and enhancing coordination between relevant agencies to optimize SIMPD implementation
Evaluation of the Skills Guidance Program for Homeless and Beggars at the Social Rehabilitation Unit of Bina Karya Pasuruan Heny Indrayanti; Sri Roekminiati; Sri Kamariyah
International Journal of Social Welfare and Family Law Vol. 3 No. 3 (2026): july: International Journal of Social Welfare and Family Law
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijsw.v3i3.674

Abstract

This study aims to evaluate the skills guidance program for vagrants and beggars (gepeng) at the Social Rehabilitation Technical Implementation Unit (UPT) Bina Karya Pasuruan, East Java Province. Vagrancy and begging represent persistent social welfare challenges that demand systematic programmatic responses from the government. The UPT Bina Karya Pasuruan serves as a central facility providing vocational skills training, social rehabilitation, and reintegration support. This research employs a qualitative descriptive approach. Data were collected through in-depth interviews with program staff, program beneficiaries, and local government officials, supplemented by observation and documentation review. The analysis framework draws on program evaluation theory with emphasis on input, process, output, and outcome dimensions. Findings indicate that the skills guidance program has been implemented with adequate facilities and committed human resources, yet several challenges remain. These include limited duration of the training program, inadequate post-program follow-up, and insufficient coordination between the UPT and potential employers or community-based organizations. Program beneficiaries generally show improvement in vocational skills; however, sustainable reintegration into productive society requires stronger aftercare mechanisms. The study recommends strengthening inter-agency coordination, extending program duration, and establishing alumni support networks to enhance the program's long-term impact on social rehabilitation outcomes.
The Role of the Government Internal Oversight Apparatus in Preventing Corrupt Practices through the ‘Inspektorat Goes to School’ Programme in Sidoarjo Regency Ike Prasetyadewi Subehti; Aris Sunarya; Amirul Mustofah
International Journal of Social Welfare and Family Law Vol. 3 No. 3 (2026): july: International Journal of Social Welfare and Family Law
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijsw.v3i3.675

Abstract

Corruption remains a structural problem that hampers good governance in Indonesia; efforts to combat it therefore cannot rest on enforcement alone but must also encompass prevention at an early stage. This study aims to analyse the role of the Government Internal Oversight Apparatus (Aparatur Pengawas Internal Pemerintah, APIP) — embodied at the regional level by the Regional Inspectorate — in preventing corrupt practices through the educational programme ‘Inspektorat Goes to School’ in Sidoarjo Regency. The programme positions schools as spaces for value formation and targets junior secondary school pupils as the generation that will shape the bureaucracy of the future. The study adopts a descriptive qualitative approach, with data gathered through a documentary study of official reporting, policy documents, and regional government publications, which were then analysed thematically with reference to theories of corruption prevention and character education. The findings show that APIP performs consulting and assurance functions that shift from a repressive towards a preventive orientation through the internalisation of nine integrity values, namely honesty, caring, independence, discipline, responsibility, hard work, simplicity, courage, and justice. The strategy pursued rests on three pillars — prevention, education, and corrective action — and is reinforced through the appointment of Anti-Corruption Ambassadors in each school. The programme targets 27 schools in 2026 and is positioned as a sustained movement rather than a ceremonial activity. The study concludes that extending the role of APIP into the domain of character education constitutes a governance innovation that strengthens the internal oversight function in breaking the chain of corruption at the upstream source of the problem, whilst also demanding continuity, cross-stakeholder collaboration, and measurable instruments for evaluating impact.
The Role of the SIKSDA Application (Regional Financial Information System) in Enhancing the Efficiency of Financial Recording and Reporting in Sidoarjo Regency Novita Nindya Rakhmadewi; Kristyan Dwijosusilo; Kresna Adhi Prahmana
International Journal of Social Welfare and Family Law Vol. 3 No. 3 (2026): july: International Journal of Social Welfare and Family Law
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijsw.v3i3.676

Abstract

This study examines the role of the Regional Financial Information System application (SIKSDA) in improving the efficiency of financial recording and reporting in Sidoarjo Regency, East Java. Local governments are increasingly required to manage public funds quickly, accurately, and accountably, yet manual administrative practices remain a source of recording errors and reporting delays. Using a descriptive qualitative approach, data were collected through semi-structured interviews with staff of the Regional Financial and Asset Management Agency (BPKAD), direct observation of the system in use, and analysis of related budget and reporting documents. The findings indicate that SIKSDA shortens the financial recording cycle by automating transaction entry, integrating data across regional work units, and minimising duplication and arithmetic errors that previously occurred in manual bookkeeping. In the reporting dimension, the system accelerates the preparation of accountability reports, enables real-time monitoring of budget realisation, and improves the consistency between planning, execution, and reporting documents, thereby strengthening transparency and accountability. Nevertheless, the efficiency gains are not yet optimal because of limited technically skilled human resources, uneven supporting infrastructure, and the persistence of manual work habits. The study concludes that SIKSDA functions not merely as an administrative tool but as a strategic instrument of good public financial governance. It recommends continuous training, strengthening of technical infrastructure, and bureaucratic reform so that the efficiency potential of the system can be fully realised. The novelty of this study lies in its specific focus on recording and reporting efficiency at the operational level of a single regency, complementing prior research that emphasises transparency and accountability more broadly.

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