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INDONESIA
Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora
Published by Indonesian Journal Publisher
ISSN : -     EISSN : 27988260     DOI : https://doi.org/10.53697/iso.v6i2
Core Subject : Humanities, Education, Social,
Humanities Social Sciences Other
Jurnal ISO: Ilmu Sosial, Politik dan Humaniora publishes scientific papers on the research and scientific studies in the scope of humanities and social studies, such as anthropology, studies, business, communication studies, corporate governance, criminology, the study of cross-cultural, demographic, economic studies of development, the study of education and ethics, social geography, the study of information technology management, industrial relations, international relations, legal studies, media studies, political science, the study of population dynamics, the study of psychology, the study of public administration, social welfare, religious studies and linguistics.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 690 Documents
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Service Responsiveness Of PT. Pelabuhan Indonesia II (PERSERO) Bengkulu Branch In Responding Container Service User Complaints Diana Tiarani; Vethy Octaviani; Indria Indria
Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora Vol. 3 No. 1 (2023): Juni
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/iso.v3i1.1151

Abstract

This study aims to determine the service responsiveness of PT Pelabuhan Indonesia II (Persero) Bengkulu Branch in responding the complaints from container service users. This research is qualitative research that uses deductive data analysis techniques. This indicates that the research method is descriptive. Service responsiveness is analyzed by applying 4 (four) main elements of responsiveness theory in service, namely (1) good attitude and communication; (2) prompt service; (3) proper service; and (4) careful service. The results showed that the complaint service for container services at P.T. Pelabuhan Indonesia II (Persero) Bengkulu Branch has contained the four elements in the theory of responsiveness. The company responds to various container customer complaints with good communication and attitude without discrimination. Submission of important information related to procedures in container and unloading activities is delivered transparently, both face-to-face and through social media in accordance with customer expectations. PT. Pelindo II (Persero) also continues to strive to respond to complaints more quickly. Even though there are complaints that have not been responded to perfectly, the company will be responsible and try to compensate for the loss of the container service users. Then, the service of complaints from container service customers has also been responded to appropriately. The company has made it easier for customers to make complaints, either through a letter of complaint submitted directly to the company or via email and social media. Next is PT. Pelindo II (Persero) Bengkulu Branch also fulfills the last element of responsiveness theory, namely careful service. This means that various complaints from container service users are taken seriously and carefully. This is done to minimize losses, both for customers and for the company itself.
Podcasts as a Communication Media in Increasing Knowledge of the Millennial Generation Dolly Syaitiawan; Sapta Sari; Anis Endang
Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora Vol. 3 No. 1 (2023): Juni
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/iso.v3i1.1152

Abstract

According to the background about the problem in this research, the purpose of this research is to improve the knowledge which still unknown about politics, economics, new knowledge also speaking style which obtained from the guest the podcast host. This research uses qualitative research and data are collected by using observation, interview, documentation. The theory which used in this research is Notoatmodjo (2012). The result of this research is to find out about information, education, and entertainment. The benefit obtained from watching the Deddy Corbuizer podcast is to obtain information about political history, economics, new knowledge, and how to be good and correct in speaking technique also to make the communication are delivered with a relaxed style and not too difficult and avoid ambiguity.
Persuasive Communication Of The Information And Counseling Customer Complaints Unit At DR. M. Yunus Hospital Bengkulu On Patients’ Problems (Case Study at M. Yunus Bengkulu Hospital) Rama Diansyah; Anis Endang; Bayu Risdiyanto
Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora Vol. 3 No. 1 (2023): Juni
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/iso.v3i1.1153

Abstract

The purpose of this study was to determine the persuasive communication of the Information and Counseling Customer Complaints Unit at RSUD Dr. M Yunus Bengkulu. This study used qualitative research with data collection techniques, namely observation, interviews, and documentation. The theoretical basis used was the concept of persuasive communication according to De Vito (2011: 120), namely the nature that strengthens, provides illustrations, and offers information. The results of the study show that first, Reinforcing Properties; Persuasive communication applied by UPPIK to patients. Characteristics that can be strengthened include mutual respect and acceptance of differences in various matters as a good thing, tolerance for their different interests and carrying out joint activities in a community environment. Second, Providing Illustrations; Shown by the patient The use of illustrations will make it easier for the message/explanation to be understood by the patient. Third, Presenting Information; Presenting information in a persuasive manner refers to the message (speech or expression) that the UPPIK officer wants the patient to record or transmit from the message conveyed. Thus, it can be concluded that UPPIK officers apply mutual respect and make it easier to convey messages so that they form a character that strengthens, provides illustrations, and provides information in solving patients’ problems.
The Effect Of Online Game Addiction On Adolescent Social Interaction In Marga Jaya Village, Padang Jaya District, Bengkulu Utara Regency Yudha Amanda Oktori; Asnawati Asnawati; Sri Narti
Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora Vol. 3 No. 1 (2023): Juni
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/iso.v3i1.1155

Abstract

The purpose of this study was to examine the online game addiction to adolescent social interactions in Marga Jaya village, Padang Jaya district, North Bengkulu district. This study uses quantitative research methods using questionnaires as a tool to obtain the necessary data. In this study using statistical calculations using simple linear regression analysis. The negative results of online games have a significant (opposite) effect on adolescent social interactions, this is based on the t test which shows the significance of t count < t table, or (-10.354) < (-1.994) ) which means that the lower addiction to playing online games respondents, social interaction remains good, so the hypothesis is good that there is an influence between online game addiction (X) on adolescent social interaction (Y).
The Impact Of Dilan 1990 Movie On Students' Behavior At SMA Negeri 1 Of South Bengkulu Gading Abiemayu Baskara; Sri Narti; Yanto Yanto
Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora Vol. 3 No. 1 (2023): Juni
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/iso.v3i1.1156

Abstract

This thesis is entitled The Impact of Dilan 1990 Movie on students’ behavior of at SMA Negeri 1 of South Bengkulu. This study aims to determine the impact of Dilan 1990 Movie on students’ behavior of at SMA Negeri 1 of South Bengkulu. This research uses quantitative research. The object of this research is the students of SMA Negeri 1 of South Bengkulu, the method used by the writer in this research is survey and documentation, the theory used in this research is the theory of Television Watching Pattern and theory Attribution. The data analysis technique used is the Likert Scale where the author uses the scale to determine the results of the answers from the respondents. The next stage in this test, the writer uses the correlation coefficient test to measure the strength of the correlation between the two variables based on the correlation coefficient interpretation, after that the correlation significance and determination coefficient test is carried out to see the effect of Dilan 1990 Movie on students’ behavior of at SMA Negeri 1 of South Bengkulu. In this study, the writer used the SPSS 26 application for the test. Based on the results of research and discussion on the Impact of Dilan 1990 Movie on students’ behavior of at SMA Negeri 1 of South Bengkulu, the correlation between the two variables is very low, insignificant and not unidirectional. This is shown from the results of the Correlation Coefficient test, the value obtained is -0,202 with a significance number of 0.05 (very low). Therefore, it can be concluded that there is no impact on students’ behavior of SMA Negeri 1 of South Bengkulu.
The Dependency On Youtube Content Among Culinary Entrepreneurs In Bengkulu City Riski Putra Utama; Sapta Sari; Indria Indria
Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora Vol. 3 No. 1 (2023): Juni
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/iso.v3i1.1157

Abstract

Based on the background of the problem, this study aims to determine the dependence of YouTube content among culinary entrepreneurs in Bengkulu City. This research is qualitative. The data collection technique of this research used the method of observation, interviews, and documentation. The theory used in this research is the theory according to Melvin Defluer and Sandra Ball Roceach. (1976) Media Dependency Theory. The results of this study reveal that Culinary Entrepreneurs use YouTube to view recipes and also to fulfill their business needs. Dependence on YouTube content can be seen by their frequent access to YouTube. This culinary entrepreneur's dependence on YouTube is in the form of accessing YouTube every day for eight hours to find information about culinary, both in the form of recipes and cooking tutorials.
Teachers' Efforts In Creating Effective Face-To-Face Learning Communications During The PPKM Era Vira Octavia; Sri Narti; Indria Indria
Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora Vol. 3 No. 1 (2023): Juni
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/iso.v3i1.1158

Abstract

The purpose of this research is to find out the teachers’ efforts in creating effective learning communication by face to face during PPKM era. During Covid-19 pandemic, it is allowed to hold outdoor activities in PPKM era with health protocol. But until now, since 19 October 2021 until 8 November 2021, Bengkulu City in Bengkulu Province was in Level 2 PPKM. Make any rules are allowed to be executed especially learning and teaching process. The research method is descriptive qualitative by using effective communication theory according to effective communication law by Prijosaksono Sember (2002) in Nofrion (2019:138). Stated that there are five effective communication laws which abbreviated into one word which reflect the effective communication essense, it is REACH (Respect, Empathy, Audible, Clarity, Humble). The result of the research shows that the teachers effort in creating effective communication learning with face to face in PPKM era by using several words “halo”, “anak sholeh”,”RA Bina Ilmu”,”yel-yel yukk”. It can be concluded that the teachers’ efforts at Raudhatul Athfal (RA) Bina Ilmu in creating effective communication learning has been run well.
Crisis Communication Strategy Of Pt. Pelabuhan Indonesia II (PERSERO) Branch Of Bengkulu During The Covid-19 Pandemic (study on land dispute cases) Intania Pitaloka; Sapta Sari; Indria Indria
Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora Vol. 3 No. 1 (2023): Juni
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/iso.v3i1.1159

Abstract

This study aims to determine the Crisis Communication Strategy carried out by PT. Pelabuhan Indonesia II (Persero) Branch of Bengkulu related to land disputes with the community. This research is a qualitative descriptive research that uses data collection by means of interviews, observation and documentation. According to the theory put forward (Kriyantono, 2015), the results of the study show that several steps in the crisis communication strategy of PT Pelabuhan Indonesia II (Persero) Branch of Bengkulu have been implemented well, namely having internal and external communication teams to resolve problems, confirm and contact PWI ((Indonesian Journalists Association) regarding media that reporting negative information, providing facts to the public in the form of land ownership rights, holding press conferences and answering questions from the mass media while still implementing health protocols in the midst of the covid-19 pandemic, maintaining reputational communication by holding activities, having a one-way communication system, namely coordination between the legal and internal control divisions as well as the public relations and customer service divisions, maintaining empathetic communication by always using a polite style of language and without mentioning the real names of the persons concerned, does not cover up information within the company related to the problems that occur, is also careful in conveying information to the public in order to maintain the good name of the company, and opens communication channels to the public using mass media, websites and call centers available in the company.
Meaning of Symbols in the Beterang Ritual (Ka'aik Nari) Pada The Serawai Tribe Community, South Bengkulu Regency Andre Andre; Yanto Yanto; Bayu Bayu
Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora Vol. 3 No. 1 (2023): Juni
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/iso.v3i1.1219

Abstract

The Beterang ritual ceremony (Ka'aik Nari) is the original culture of Serawai tribe, South Bengkulu Regency. The tribe is an indigenous people in Bengkulu Province. They perform the Beterang ritual ceremony (Ka'aik Nari) for the girls who are starting to enter their teens or puberty, aged 6-12 years. The child who is in Ka'aik Narikan undergoes several traditional rituals including going to Aik and Nari so that it is named Ka'aik Nari. This study aims to determine the meaning of the symbol in the Beterang (Ka'aik Nari) ceremony for Serawai people, South Bengkulu Regency. The type of research used is Descriptive-Qualitative, where the research explains the Beterang (Ka'aik Nari) ritual ceremony. Data collection techniques used are observation, interviews, documentation. Based on the results of the research found the Meaning of Symbols in the Beterang Ceremony (Ka'aik Nari) for Girls of Serawai Tribe in South Bengkulu Regency, based on the results of the research it can be seen that there are many symbolic meanings contained in it, one of which is the Meaning and Symbol of Beterang (Ka'aik Nari) found in every series, conditions and completeness of the Beterang ceremony (Ka'aik Nari). This can be seen in the flowers used which have various meanings, each movement has a meaning such as holding hands means praying, wiping the face and holding the heels means cleaning, bathing means purifying. The message contained in the Beterang ceremony (Ka'aik Nari) is to purify a child and want to show or tell people by celebrating dancing together.
Surfing Tourism Marketing Communication Through the "Bengkulu Surf Instagram" Account As a Promotional Media Rahman Dwivan; Vethy Octaviani; Sapta Sari
Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora Vol. 3 No. 1 (2023): Juni
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/iso.v3i1.1226

Abstract

This study aims to determine the role of the Bengkulu Surf Instagram account as a promotional medium in increasing surfing tourism at Tapak Paderi Bengkulu City. The purpose of this study was to find out Marketing Communication for Surfing Tourism Through Bengkulu Surf Instagram Accounts as a promotional medium (Studies on Surfing Tourism IG Accounts in Tapak Paderi Bengkulu City). The type of research used in this research is a research study with a qualitative descriptive approach. Based on the results of the study, it can be concluded that the Bengkulu Surf account has used promotions through Instagram social media by utilizing Instagram features related to promotions (poromotion mix) in the form of addeveritising (advertising), public relations (public relations), sales promotion (sales) and personal selling (personal selling) maximize the promotion. Having features on Instagram adds to the advantage of promoting the @bengkulusurf account because it's easier and more efficient. This proves that Instagram is an online social media that is very appropriate in carrying out promotional activities.

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