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INDONESIA
Journal of Indonesian Management
Published by Indonesian Journal Publisher
ISSN : -     EISSN : 2807212X     DOI : https://doi.org/10.53697/jim.v6i1
Core Subject : Humanities, Science, Social,
Humanities Decision Sciences, Operations Research & Management Social Sciences
The Journal of Indonesian Management focuses on various themes, topics and aspects of management, strategic management and entrepreneurship, including (but not limited to) the following topics: Human Resource Management, Financial Management, Marketing Management, Strategic Management, Organizational Behavior, Operation Management, Change Management, Sharia Management, Knowledge Management, Entrepreneurship, Electronic Business, Capital market.
Arjuna Subject : Ilmu Pengambilan Keputusan (semua kategori) - Sistem Informasi dan Manajemen
Articles 8 Documents
 1 
Search results for , issue "Vol. 5 No. 4 (2025): December" : 8 Documents clear
The Impact of Customer Trust on Customer Loyalty: The Mediating Role of Customer Commitment in Bank Nagari's OLLIN App Users in Padang Riyadi Nanda; Vidyarini Dwita
Journal of Indonesian Management Vol. 5 No. 4 (2025): December
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v5i4.3249

Abstract

This study aims to analyze the influence of Customer Trust on Customer Loyalty, specifically examining the mediating role of Customer Commitment among users of the OLLIN Bank Nagari application, Padang Branch. Maintaining customer loyalty is paramount in the competitive banking industry, especially concerning the adoption and continued use of digital platforms like mobile banking applications. The research employed a quantitative approach, utilizing a sample of 200 respondents, which represents the users of OLLIN Bank Nagari in the Padang Branch. Data were collected using questionnaires and analyzed through Structural Equation Modeling (SEM) based on Partial Least Squares (PLS) using the SmartPLS version 4 application. The results indicate that Customer Trust significantly and positively influences Customer Loyalty. Furthermore, Customer Trust also has a positive and significant effect on Customer Commitment. Crucially, the direct relationship between Customer Commitment and Customer Loyalty is found to be positive and significant. The mediation analysis confirms the hypothesis, showing that Customer Commitment successfully mediates the influence of Customer Trust on Customer Loyalty among OLLIN Bank Nagari users. These findings underscore the importance of building robust customer trust as a foundation that, when fostered into a sense of commitment, effectively enhances and sustains customer loyalty towards the mobile banking application.
Analysis of Determinants of Virtual Currency and Portfolio Investment In Asean Countries Indah Sari
Journal of Indonesian Management Vol. 5 No. 4 (2025): December
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v5i4.3366

Abstract

This study aims to analyze the influence of Customer Trust on This study aims to analyze the determinants of virtual currency and portfolio investment in ASEAN countries. The data used in this study is time series data in monthly form, from June 2020 to December 2021, while cross-sectional data is from four ASEAN countries (Indonesia, Malaysia, Singapore, and Thailand). The data analysis model uses panel regression. The results show that gold prices, interest rates, and exchange rates have a significant effect on virtual currency in ASEAN countries, while stock prices do not have a significant effect on virtual currency in ASEAN countries. Furthermore, interest rates, exchange rates, and virtual currency have a significant effect on portfolio investment in ASEAN countries, while inflation has no significant effect on portfolio investment in ASEAN countries.
Digital Transformation and Organizational Resilience: Integrating Innovation, Learning, and Performance Fachri Afif; Yunia Wardi; Rino
Journal of Indonesian Management Vol. 5 No. 4 (2025): December
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v5i4.3433

Abstract

This study examines how digital transformation enhances organizational resilience by integrating the roles of innovation, organizational learning, and performance. Although many organizations invest heavily in digital technologies, the outcomes are often inconsistent due to variations in internal capabilities, cultural readiness, and strategic alignment. Through a systematic literature review of peer-reviewed studies published between 2020 and 2025, this research synthesizes contemporary evidence on how digital transformation reshapes technological capability, knowledge flows, and adaptive processes. The findings reveal that digital transformation acts as a catalyst that strengthens an organization’s ability to sense changes, respond rapidly, and reconfigure resources. Innovation and organizational learning emerge as critical mediators, enabling organizations to develop flexible processes, experiment with new solutions, and enhance knowledge integration. Improved organizational performance, particularly through sustainability practices and data-driven decision-making, further contributes to long-term resilience by promoting continuity, adaptability, and operational stability. However, the review also highlights that the benefits of digital transformation depend on contextual factors such as leadership support, organizational culture, digital skills, and alignment between business strategy and technology. Overall, the study proposes an integrated pathway in which digital transformation enhances innovation and learning, which then improves performance and strengthens resilience. The findings provide theoretical insights and practical guidance for organizations seeking to build resilience in increasingly volatile and complex environments.
The Role of Customer Satisfaction in Linking Service Quality and Customer Loyalty in E-Logistics Management in West Java Nurul Aziz Pratiwi; Ratih Hurriyati; Puspo Dewi Dirgantari
Journal of Indonesian Management Vol. 5 No. 4 (2025): December
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v5i4.3545

Abstract

The rapid growth of e-commerce in Indonesia has increased the strategic role of e-logistics services in shaping customer experience and competitiveness, particularly in West Java as one of the largest logistics markets. This study aims to examine the effect of e-logistics service quality on customer loyalty, with customer satisfaction as a mediating variable. A quantitative research approach was employed using a survey method. Data were collected from 200 e-logistics service users in West Java through structured questionnaires and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS 4.0. The results reveal that e-logistics service quality has a positive and significant effect on customer satisfaction. Customer satisfaction also has a positive and significant effect on customer loyalty. However, e-logistics service quality does not directly influence customer loyalty. Further analysis confirms that customer satisfaction fully mediates the relationship between e-logistics service quality and customer loyalty. These findings indicate that improving service quality alone is insufficient to foster customer loyalty unless it is translated into perceived satisfaction. This study highlights the strategic role of customer satisfaction as a key mechanism linking service quality and loyalty in the e-logistics context. The results provide theoretical contributions to service quality and loyalty models in digital logistics, as well as practical implications for e-logistics providers and e-commerce platforms in designing customer-oriented service strategies to enhance long-term customer retention in West Java.
Peran Digital Marketing dalam Meningkatkan Daya Saing UMKM di Era Ekonomi Digital Fadali Rahman; Adriani Kusuma; Akhmad Maulana Afrizal; Nurul Hidayah Ansori; Rahmadani Rahmadani
Journal of Indonesian Management Vol. 5 No. 4 (2025): December
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v5i4.3571

Abstract

The advancement of digital technology has brought significant changes to modern marketing systems, particularly for MSMEs Micro, Small, and Medium Enterprises. In the digital economy era, digital marketing has become a crucial strategy for increasing competitiveness and expanding market reach. Many MSMEs have begun utilizing social media platforms, marketplaces, and websites to effectively promote their products. Through this approach, MSMEs can interact directly with consumers, build brand image, and increase sales without incurring large marketing costs. Digital marketing also provides access to a variety of data and analytics that help businesses understand market behavior and needs, allowing for more precise marketing strategies. However, challenges such as limited digital literacy, a lack of competent human resources, and uneven digital infrastructure remain major obstacles for some MSMEs. Therefore, government support, education, and ongoing training are needed to help MSMEs optimize their digital marketing potential. With the right digital strategy implementation, MSMEs have a significant opportunity to compete more effectively in the increasingly dynamic digital economy.
Dari Tuyul hingga Trojan: Evolusi Kesadaran Risiko Keuangan Individu dalam Perspektif Psikologi, Manajemen Keuangan, dan Teknologi Digital Retno Kusumawati; Rahmawati; Etty Lestari; Julia Safitri
Journal of Indonesian Management Vol. 5 No. 4 (2025): December
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v5i4.3673

Abstract

Penelitian ini bertujuan untuk menganalisis evolusi persepsi risiko keuangan individu dalam lima era utama, yaitu era mistik (tuyul), institusional (insider), sistemik, digital (fintech), dan algoritmik (trojan), serta mengusulkan konsep “generasi risiko” untuk menjelaskan kesenjangan antara usia biologis, akses teknologi, dan kesadaran risiko aktual. Metode penelitian yang digunakan adalah pendekatan konseptual interdisipliner berbasis kajian literatur, yang mengintegrasikan perspektif psikologi keuangan, manajemen risiko, dan teknologi digital. Analisis dilakukan dengan menelusuri bagaimana narasi sosial, sistem ekonomi, dan inovasi teknologi memengaruhi konstruksi psikologis dan kultural terhadap risiko finansial. Hasil penelitian menunjukkan bahwa persepsi risiko mengalami transformasi signifikan dari dimensi mistik menuju algoritmik, seiring dengan meningkatnya peran teknologi dan otomatisasi dalam pengambilan keputusan finansial. Selain itu, ditemukan bahwa ketimpangan literasi digital dan kesadaran risiko antar generasi menimbulkan potensi kerentanan baru dalam sistem keuangan modern. Oleh karena itu, diperlukan pendekatan edukasi risiko yang tidak hanya berfokus pada aspek teknis, tetapi juga mengedepankan kesadaran reflektif dan etika digital untuk memperkuat ketahanan finansial individu. Penelitian ini menegaskan pentingnya integrasi multidisipliner dalam memahami risiko keuangan kontemporer dan mendorong pengembangan model literasi keuangan yang adaptif terhadap perubahan teknologi serta bias perilaku manusia.
Analysis of Methods and Challenges of Decision Support Systems in Employee Recruitment: A Systematic Literature Review Muhamad Riyadi; Ifah Rofiqoh
Journal of Indonesian Management Vol. 5 No. 4 (2025): December
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v5i4.3738

Abstract

The increasing complexity of organizational needs demands a recruitment process that is more objective, efficient and systematic. Decision Support Systems (DSS) have been widely applied to assist multi-criteria–based decision making in employee recruitment. However, studies on DSS for recruitment remain fragmented and have not yet provided a comprehensive overview of methodological trends, recurring weaknesses, and future development directions. This study aims to map the DSS methods used in employee recruitment, identify consistent patterns of weaknesses, and propose directions for the development of recruitment DSS. The research employed a Systematic Literature Review (SLR) of 17 relevant research articles published over the last ten years. The results indicate that classical Multi-Attribute Decision Making (MADM) methods continue to dominate recruitment DSS research due to their ease of implementation and computational transparency. Nevertheless, most DSS implementations still rely on static weighting based on expert judgment, utilize limited evaluation criteria, and lack post-recruitment performance evaluation. This study concludes that although DSS enhances efficiency and consistency in the selection process, conceptual objectivity and long-term decision validity remain significant challenges. Therefore, future development of recruitment DSS should focus on integrating data-driven approaches, machine learning techniques, and longitudinal evaluation to create more adaptive and sustainable recruitment systems
Sistem Pendukung Keputusan untuk Menentukan Penerima Bantuan Corporate Social Responsibility (CSR) di CV Jogja Horti Lestari Menggunakan Metode Analytical Hierarchy Process (AHP) Muhammad Hanif Anshari; Sri Handayani
Journal of Indonesian Management Vol. 5 No. 4 (2025): December
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v5i4.3955

Abstract

Penentuan prioritas program Corporate Social Responsibility (CSR) merupakan tantangan strategis bagi perusahaan hortikultura dalam menyelaraskan keterbatasan sumber daya dengan kebutuhan masyarakat yang beragam. Penelitian ini bertujuan untuk menerapkan Sistem Pendukung Keputusan (SPK) berbasis metode Analytical Hierarchy Process (AHP) dalam menentukan prioritas program CSR di CV Jogja Horti Lestari. Metode penelitian yang digunakan adalah deskriptif kuantitatif dengan pendekatan Decision Support System, di mana data diperoleh melalui wawancara terstruktur dengan pihak manajemen perusahaan. Kriteria penilaian mencakup dampak sosial (people), dampak lingkungan (planet), dampak ekonomi (profit), dan kontribusi terhadap branding perusahaan. Hasil penelitian menunjukkan bahwa kriteria kontribusi terhadap branding memiliki bobot kepentingan tertinggi sebesar 0,5281. Berdasarkan sintesis akhir AHP, alternatif pemberdayaan petani dan UMKM menempati peringkat pertama dengan nilai prioritas 0,4739, diikuti oleh edukasi pertanian berkelanjutan (0,3113), penghijauan lingkungan (0,1491), dan bantuan sosial serta donasi hasil panen (0,0657). Nilai Consistency Ratio (CR) sebesar 0,0465 menunjukkan bahwa hasil pengambilan keputusan bersifat konsisten dan valid. Implementasi SPK ini memberikan landasan objektif bagi perusahaan untuk mengalokasikan bantuan secara strategis, sehingga program CSR tidak hanya berdampak sosial namun juga memperkuat citra merek secara berkelanjutan.

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