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Journal of Business Administration and Management (Patua)
Published by Cattleya Darmaya Fortuna
ISSN : -     EISSN : 29870046     DOI : https://doi.org/10.54209/patua.v2i02.531
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Journal of Business Administration and Management (Patua). The following are suggested areas of interest: Corporate Governance, Entrepreneurship, Finance, Human resources, Knowledge Management, Leadership, Management information system, Marketing, Operation Management, Strategic Management, Taxation, Startup business, Innovation and creativity, Other topics in the field of business administration, Financial Management, Marketing Management, Human Resource Management, Organizational Behavior, Corporate Governance, Strategic Management, Operations Management, Public Policy, Management Accounting, Management Education, Management of Sharia, Tourism Management, Green Management, Entrepreneurship.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 25 Documents
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The Role of Management Information Systems in Supporting Strategic Decision Making Denis Irawan
Patua : Journal of Business Administration and Management Vol. 3 No. 3 (2025): Journal of Business Administration And Management (Patua)
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/patua.v3i3.545

Abstract

This study aims to analyze the role of Management Information Systems (MIS) in supporting strategic decision-making in organizations. The research approach used was quantitative with a descriptive and explanatory design. Data were collected through a questionnaire distributed to respondents involved in the decision-making process, using a Likert scale. Data analysis techniques were conducted through validity and reliability tests, as well as simple linear regression analysis using SPSS software. The results of the study indicate that the Management Information System has a positive and significant influence on strategic decision-making. This is indicated by the regression coefficient value of 0.65 with a significance level of 0.000 (<0.05). Furthermore, the coefficient of determination (R²) value of 0.42 indicates that the MIS contributes 42% to improving the quality of strategic decisions. MIS plays a role in providing accurate, relevant, and timely information, thus assisting management in formulating effective and adaptive strategies. In conclusion, optimizing the implementation of Management Information Systems can improve the quality of strategic decision-making and provide organizations with a competitive advantage in the digital age. Therefore, organizations are advised to continue developing and maximizing their MIS utilization to support better decision-making processes.
The Impact of Management Information System Adoption on Digital Transformation in Companies Cinta Pasaribu
Patua : Journal of Business Administration and Management Vol. 3 No. 3 (2025): Journal of Business Administration And Management (Patua)
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/patua.v3i3.546

Abstract

This study aims to analyze the impact of Management Information Systems (MIS) adoption on digital transformation in companies. Digital transformation is a critical requirement for organizations facing global competition and rapid technological developments. In this context, MIS plays a key enabler, supporting data integration, operational efficiency, and informed decision-making. This study employed a quantitative approach with explanatory methods. Data were collected through questionnaires distributed to respondents consisting of managers, IT staff, and MIS-using employees. Data analysis used simple linear regression with the aid of SPSS software. The results of the study indicate that MIS adoption has a positive and significant impact on digital transformation. A regression coefficient of 0.65 and a significance level of 0.000 (<0.05) indicate that increased MIS adoption significantly enhances digital transformation. Furthermore, the coefficient of determination (R²) of 0.58 indicates that 58% of digital transformation is influenced by MIS adoption, while the remainder is influenced by other factors such as organizational culture, leadership, and human resource readiness. In conclusion, the adoption of a Management Information System (MIS) is a crucial factor in driving the success of digital transformation in companies. Therefore, companies need to optimize MIS implementation and support it with an appropriate change management strategy to ensure effective and sustainable digital transformation.
Evaluation of Management Information System Quality on User Satisfaction Using the SERVQUAL Method Andrian Sitepu
Patua : Journal of Business Administration and Management Vol. 3 No. 3 (2025): Journal of Business Administration And Management (Patua)
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/patua.v3i3.547

Abstract

This study aims to evaluate the quality of Management Information Systems (MIS) on user satisfaction using the SERVQUAL method. The research approach used is quantitative with a survey method through the distribution of questionnaires to active system users. The research instrument measures two main aspects, namely user expectations and perceptions of the five SERVQUAL dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Data were analyzed using the gap analysis method to determine the gap between user expectations and perceptions. The results showed that all dimensions had a negative gap value with an average of -0.45, indicating that the quality of SIM services has not fully met user expectations. The responsiveness and reliability dimensions had the largest gap, indicating the need for improvements in service speed and system reliability. Meanwhile, the assurance dimension had the smallest gap, indicating a relatively good level of user trust in the system. In conclusion, the quality of Management Information Systems still needs improvement, particularly in terms of responsiveness and reliability. This research is expected to serve as a foundation for organizations to continuously improve and develop systems to enhance user satisfaction and overall organizational performance.
Analysis of Customer Satisfaction as a Determining Factor of Consumer Loyalty Amelia Matondang
Patua : Journal of Business Administration and Management Vol. 3 No. 3 (2025): Journal of Business Administration And Management (Patua)
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/patua.v3i3.548

Abstract

This study aims to analyze the role of Management Information Systems (MIS) in improving operational efficiency in the education sector. Along with the development of information technology, educational institutions are required to be able to manage data and operational processes effectively and efficiently. The research method used is a quantitative approach with a descriptive and explanatory design. Data were collected through the distribution of questionnaires to 80 respondents consisting of administrative and educational staff at educational institutions that have implemented MIS. Data analysis techniques include validity tests, reliability tests, descriptive analysis, and simple linear regression. The results of the study indicate that the Management Information System has a positive and significant effect on operational efficiency, with a regression coefficient value of 0.735 and a significance level of 0.000 (<0.05). The coefficient of determination value of 0.611 indicates that 61.1% of operational efficiency is influenced by the implementation of MIS, while the remainder is influenced by other factors outside the study. These findings indicate that the implementation of MIS can improve the speed of administrative processes, data accuracy, and the quality of decision-making in educational institutions. In conclusion, optimizing the use of Management Information Systems is a crucial factor in improving operational efficiency and the quality of educational services. Therefore, educational institutions are advised to continue developing and integrating information technology into their management processes to achieve more effective and sustainable performance.
The Influence of Management Information Systems on the Effectiveness of Decision-Making in Modern Organizations Andreas Sihombing
Patua : Journal of Business Administration and Management Vol. 3 No. 3 (2025): Journal of Business Administration And Management (Patua)
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/patua.v3i3.549

Abstract

This study aims to analyze the effect of Management Information Systems (MIS) on the effectiveness of decision-making in modern organizations. The approach used is quantitative with an explanatory research design. Data were collected through questionnaires distributed to 100 respondents, consisting of employees and managers who utilize Management Information Systems in their work activities. The data analysis technique employed is linear regression to examine the relationship between variables. The results show that Management Information Systems have a positive and significant effect on decision-making effectiveness, with a coefficient value of 0.65 and a significance level of 0.000. The coefficient of determination (R²) of 0.58 indicates that MIS explains 58% of the variation in decision-making effectiveness. This suggests that system quality, information quality, and ease of use play important roles in improving the speed, accuracy, and relevance of decisions. In conclusion, Management Information Systems have a strategic role in supporting effective decision-making in modern organizations. Therefore, organizations are advised to optimize the implementation of MIS and enhance human resource competencies to maximize the benefits of the system used.

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