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Jurnal Ilmu Administrasi Bisnis

jiab
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Published by Universitas Diponegoro

ISSN : - EISSN : 27461297 DOI : 10.14710/jiab

Core Subject : Economy,

Economics, Econometrics & Finance

Jurnal Ilmu Administrasi Bisnis diterbitkan oleh Jurusan Ilmu Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro.

Arjuna Subject : -

Articles 26 Documents

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Search results for , issue "Vol 3, No 4 (2014)" : 26 Documents clear

PENGARUH BUDAYA KERJA DAN PENERAPAN GOOD CORPORATE GOVERNANCE TERHADAP KINERJA KARYAWAN PT. POS INDONESIA (PERSERO) KANTOR POS UNGARAN 50500 Aries Setyowati; Sudharto Prawata Hadi; Reni Shinta Dewi
Jurnal Ilmu Administrasi Bisnis Vol 3, No 4 (2014)
Publisher : Universitas Diponegoro

. This research analyze the effect of working culture and good corporate governance practise against employee performance in PT. Pos Indonesia (Persero) Post Office of Ungaran 50500. The type of this research is explanatory research. Data collection techniques in this research were questionnaries, interviews, observation and literature study. The population that used in this research was the entire employee in PT. Pos Indonesia (Persero) Post Office of Ungaran 50500 amounts 55 employees. The data obtained were analyzed using validity test, reliability test, simple liniear regression, mutiple linear regression and hypothesis testing with t test and F test with SPSS 15. The result indicating that working culture (X1) and good corporate governance (X2) affecting the employee performance (Y), partially and simultaneously.

PENGARUH LIFESTYLE, EFEK KOMUNITAS DAN FITUR PRODUK TERHADAP KEPUTUSAN BRAND SWITCHING SMARTPHONE BLACKBERRY KE MEREK LAIN Deasy Purnama Sari; Wahyu Hidayat; Widiartanto Widiartanto
Jurnal Ilmu Administrasi Bisnis Vol 3, No 4 (2014)
Publisher : Universitas Diponegoro

This research was motivated by the presence of advancement in telecommunicationtechnology that revives producers to make it as business opportunities where the competition isgetting stricter. Specifically, this study discusses about the downward trend in sales of BlackberrySmartphone in over two year period. The increase of people’s lifestyle, the influence of social groups,also other smartphones that offer more sophisticated features often lead many consumers to chooseother brand than Blackberry. The sample in this research is 100 respondents using samplingtechniques of non-probability sampling. Linear regression analysis and significance test is used totest the hypothesis using SPSS 16.0. The study results indicate that all of the independent variables,lifestyle (X1), community effects (X2), and the product features (X3) partially each have a positiveand significant effect on the dependent variable of brand switching decisions (Y).

Pengaruh Tarif dan Kualitas Pelayanan Terhadap Kepuasan Konsumen (Studi Pada CV. Noria Jaya Abadi Amat Rental Semarang) Aditya Utama Putra; Agus Hermani; Sri Suryoko
Jurnal Ilmu Administrasi Bisnis Vol 3, No 4 (2014)
Publisher : Universitas Diponegoro

Population growth will increase the demand, both qualitatively and quantitatively. Vehicle needs is increasingly rising, they want things to be practical and easy, so they choose a car to transport all members of his family or in a vehicle. In this case the customer satisfaction is a matter that greatly affect the growth and development of the car rental company. The level of customer satisfaction with a product will give a reflection of success in producing a good company, because if a product will be a failure if the product or service does not provide satisfaction for its users. One of them is to provide customer satisfaction is the application of rates, so that may affect the price of the car rental. Quality of service is also very important because the quality of service is work performed by the employees to serve the customers in order to feel comfortable This study aims to determine the effect of variable rates and quality service to customer satisfaction on the CV. Noria Amat Rental Jaya Abadi Semarang. The population of this research is the customer's CV. Noria Jaya Abadi Rental Amat, and the sample amounted to 80 respondents. Measurement scale using a Likert scale. Analysis of the data using linear regression analysis. From the analysis of the data can be concluded that the effect on the variable rates of 30.6 percent consumer satisfaction. Variables affect the Quality of Service Customer Satisfaction by 40 percent. Together Rates and Service Quality effect on Consumer Satisfaction by 71.1 percent. Based on these results, it is suggested CV management. Noria Jaya Abadi Amat Rental Rates need to consider the application of the Company's need to increase the price reduction when renting for longer, should the rate increase dimbangi with benefits and facilities that will be obtained by the customers. Quality Service Employees need to be considered, especially the attitude of the driver and the office staff to be more friendly, more friendly manner, then the customer is expected to feel valued and respected, timeliness fleet still sometimes late so that potential customers waiting fleet longer, it can be detrimental to a candidate so that the potential customer to switch to another rental, use of an entertainment facility (audio, CD room, and TVs) are still rarely used because there are parts of the device is damaged to be repaired

PENGARUH NILAI PELANGGAN DAN CITRA MEREK TERHADAP LOYALITAS MEREK MELALUI KEPERCAYAAN MEREK SEBAGAI VARIABEL INTERVENING PADA NOTEBOOK TOSHIBA (STUDI PADA MAHASISWA UNIVERSITAS DIPONEGORO SEMARANG) Aprilian Wulan; Apriatni Endang Prihatini; Sendhang Nurseto
Jurnal Ilmu Administrasi Bisnis Vol 3, No 4 (2014)
Publisher : Universitas Diponegoro

The research was motivated by the increasing of competition among the competitors on the notebook industry. Specifically, this research discusses the Toshiba brand notebook which is included in the top three notebook vendors in Indonesia. Toshiba notebook was experiencing decline in sales volume (2012-2013), followed by decreasing in the percentage of Top Brand Index (2010-2014). The purpose of this research is to examine the influence of customer value and brand image towards brand loyalty through brand trust in Toshiba Notebook. The type of this research is explanatory. The method of collecting data using questionnaire and interview. The technique of sampling using purposive sampling. The sample in this research is 100 respondents. Measurement scale using Likert Scale. Linear regression analysis and path anlysis were used to test the hypotheses using SPSS 16.0. The study results indicate that both simultaneously and partially, customer value and brand image have positive influence towards dependent variable, namely brand trust and brand loyalty. However, descriptive analysis of the perception of the respondents indicate that customer value, brand image, and brand loyalty still were perceived less by a few respondents. Based on the results of path analysis, the direct infulence of customer value and brand image towards brand loyalty is greater than the indirect influence of customer value and brand image towards brand loyalty through brand trust.

PENGARUH KESEHATAN DAN KESELAMATAN KERJA TERHADAP KINERJA KARYAWAN BAGIAN UPT KRU KERETA API PT. KERETA API INDONESIA (PERSERO) DAERAH OPERASI 4 SEMARANG Alfanandu Arya Widagda; Rodhiyah Rodhiyah; Sendhang Nurseto
Jurnal Ilmu Administrasi Bisnis Vol 3, No 4 (2014)
Publisher : Universitas Diponegoro

Employee performance is affected by many factors, one of which is occupational health and occupational safety. This study aims to determine the condition of occupational health, occupational safety, employee performance and influence of occupational health and safety toward the employee performance of the Unit Train Crew 4th Operation Teritory Of Semarang Co.,Ltd, by taking 67 employees as respondents. Analysis techniques using validity test, reliability test, simple linear regression, multiple linear regression, t-test, and f-test supported by SPSS version 17 for Windows. Judging from the results of the calculation of the variable categorization table, occupational health, occupational safety, employee performance are in the good condition. From the calculation results of t-test, there is the influence of occupational health toward employee performance, and occupational safety toward employee's performance. From the calculation results of test-f, there is the influence of the occupational health and safety toward employee's performance. The company need to improve occupational health, especially by increase the availability of health insurance and health insurance benefits. Safety needs to be improved, especially by increase the availability of PPD and P3K complement and provide socialization and tighten controls on the use of PPD.

EFFECT OF MOTIVATION AND TRAINING TO EMPLOYEES PERFORMANCE Aris Setiawan Djody; Hari Susanta Nugraha; Sari Listyorini
Jurnal Ilmu Administrasi Bisnis Vol 3, No 4 (2014)
Publisher : Universitas Diponegoro

Commonly, every company in running its operational activity requires supported factor that to achieve good performance and high productivity. Human resources is one of the most important factors, because in the absence of good quality of the role of quality human resources, company activities will not be implemented optimally. To achieve a company goals, employees need motivation to improve performance. In addition motivation factor of work, the need for training as a process that complement of workers to get knowledge with specialized skills. This study was conducted to determine the effect of training on motivation to performance of the production employees case studies on women workers in PT. Ungaran Sari Garment Unit Pringapus. In this study the data obtained using the technique of random sampling with sample determination that is done with the formula in the opinion of Slovin as many as 98 respondents. Analysis that conducted is multiple regression analysis, hypothesis testing via t-test and F-test, the coefficient of determination and cross-tabulations. From the analysis of regression the equation result is Y = 6.040 + 0,097X1+ 0,275X2. Where the performance variable (Y), motivation (X1), and training (X2). Hypothesis testing using t test and F test showed that the two independent veriabel studied was shown to significantly affect the performance dependent variable. Suggestion that proposed by author, among others, should emphasize the importance of regulating others, reach a future in the company, seeking feedback in the work and the opportunity to achieve the goals (ideals) life / work. Moreover, the authors also suggested to maintain the achievements of training that already good and reduce the error rate in the work by analyzing mistakes that often in job then provide specific training to employees about the mistakes often made when the employee works.

PENGARUH BRAND AWARENESS , BRAND IMAGE DAN PERCEIVED QUALITY TERHADAP KEPUTUSAN PEMAKAIAN JASA PADA MASKAPAI PENERBANGAN GARUDA INDONESIA Isna Armawati; Saryadi Saryadi; Bulan Prabawani
Jurnal Ilmu Administrasi Bisnis Vol 3, No 4 (2014)
Publisher : Universitas Diponegoro

Garuda Indonesia is Indonesian government-owned airlines that always provide the best quality services to its passengers, starting from purchase the ticket until post-flight. Garuda Indonesia proves their service quality of being recognized in international standard by joining the Sky Team alliance and awarded for top brand index every year. Although always placed in the first rank in 2012 until 2014 but the index percentage continues to decline. Garuda Indonesia’s Touch Points service also becomes a measurement regarding level of image and perceived quality towards the company.The purpose of this research is to examine the influence of brand awareness, brand image and perceived quality on customer buying decision in Garuda Indonesia Airlines. The type of this research is explanative research. The method of collecting data using interviews, literature study and questionnaire. The technique of sampling using purposive sampling. The sample in this research were 100 respondents who are the customers in Garuda Indonesia Branch Office Semarang. Measurement scale using Likert Scale. Quantitative analysis uses validity test, reliability test, correlation coefficient, simple and multiple regression analysis, the coefficient of determination, and a significant test (t and F) using SPSS 15.0.Based on the data analysis found in partial, the variable of brand awareness has contribution influence on buying decisions of 21,1%, the variable of brand image has contribution influence on buying decisions of 51,4%, and the variable of perceived quality has contribution influence on buying decisions of 58,4%. Simultaneously the variable of brand awareness, brand image and perceived quality has contribution influence on buying decisions of 64,6%.Based on the research results, the researcher suggests that the company should improve the delivery of the information regarding promotion in media communication, paying attention to every service at customer’s touch points in order for customer to be able to utilize the service and facilities that offered as well as avoid delays flight hours especially for domestic routes

ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN JASA HOTEL SANTIKA PREMIERE SEMARANG Nandy Dewangga; Wahyu Hidayat; Widiartanto Widiartanto
Jurnal Ilmu Administrasi Bisnis Vol 3, No 4 (2014)
Publisher : Universitas Diponegoro

The competition of global business today focusing on consumers is a strategic choice in business world in order to survive. For example, the tight competition of business in the company of hotel services is by improving the service quality to consumers. The problems in this research were the decreasing number of hotel service users and the increasing number of consumer complaint as the service users of Santika Premiere Hotel in Semarang from year to year. The aims of this research were to identify the appropriateness level between the expectation and the performance of service implementation including the dimensions of reliability, responsiveness, guarantee, empathy, and direct proof; and to recognize the satisfaction level felt by the guests of Santika Premiere Hotel Semarang. The research type used was the type of Quantitative Descriptive with the number of respondents determined by using Slovin Formula. The number of samples was 100 respondents. The analysis tool used was Importance and Performance Analysis and Cartesius Diagram. The calculation results the score of appropriateness level was 89,22% which means that the performance of the hotel employees was considered appropriate enough by consumers. The satisfaction level was 3,76 which means that consumers feel satisfied enough with the performance of Santika Premiere Hotel Semarang. It is suggested that management Santika Premiere Hotel should repair the facility of laundry by more attention to the cleanliness of washing clothes, performance security officers need to be improved by taking into account the number of hotel guest complaints about the performance of security personnel, the location of mushola is suggested to be near the hotel lobby so that the guests will be easier to worship, Santika Premiere Hotel renovate the design and appearance of the building since the exterior condition of Santika Premiere Hotel was considered quite old compared with the competitors.

PENGARUH NILAI PELANGGAN DAN KEPERCAYAAN MEREK TERHADAP KEPUTUSAN PEMBELIAN MOBIL ALL NEW HONDA JAZZ DI PEKALONGAN Khaerudin Khaerudin; Sri Suryoko; Bulan Prabawani
Jurnal Ilmu Administrasi Bisnis Vol 3, No 4 (2014)
Publisher : Universitas Diponegoro

This research is motivated by the rapid development of automotive industry in Indonesia which makes the level of competition becomes tight. So the car manufacturers continue to make some innovation for their products. This can be seen from the rich variety of brands and types of cars in Indonesia. At present, cars that are in demand is hatchback car segment, because it offers the practicality of moving in the middle of heavy traffic and fuel consumption is quite economical. There are various variants of car hatchback segment in Indonesia. In particular, this study discusses the All-New Honda Jazz hatchback car that become a leader in Indonesia which had sales declined. The purpose of this study was to determine the effect of customer value and brand trust on purchase decisions All New Honda Jazz car in Pekalongan. This type of research is explanatory, with the techniques of data collection through questionnaires. The sampling technique used accidental sampling technique. The sample totaled 84 people who are users of the All New Honda Jazz car in Pekalongan. This research is use quantitative analysis technique (validity test, reliability test, correlation coefficient, simple and multiple regeression analysis, the coefficient of determination, and a significant test (t and F). Then the data is processed by using SPSS (Statistical Package for Social of Science) 16 for Windows. In quantitative analysis resulted in the following regression equation: Y =8,245 + 0,196X1 + 0,280X2. The results of this study are: (1) It is known that the independent variable customer value (X1) has a positive and significant impact on the dependent variable purchase decision (Y). (2) It is known that the independent variables brand trust (X2) has a positive and significant impact on the dependent variable purchase decision. (3) It is known that the independent variable customer value (X1) and brand trust (X2) at the same time (simultaneous) positive and significant impact on purchasing decisions (Y).

PENGARUH KUALITAS PELAYANAN, SUKU BUNGA DAN LOKASI TERHADAP KEPUTUSAN PENGAMBILAN KREDIT DI PD BKK PEMALANG Satriyo Agilwaseso; Saryadi Saryadi; Sri Suryoko
Jurnal Ilmu Administrasi Bisnis Vol 3, No 4 (2014)
Publisher : Universitas Diponegoro

This research was motivated by fact that there’s a high demand of fund distribution for consumtion or capital thai is safe, fast and easy. PD Pemalang BKK is one of the financial institutions that provide credit facilities for people. PD BKK Pemalang should be able to provide financial solutions for people who need. This study aims to determine the influence of service quality, interest rates and the location towards credit decision-making at PD BKK Pemalang. The sample in this research is 100 respondents who are debtors PD BKK Pemalang. This study used purposive sampling as a sampling technique. This type of research is quantitative research techniques of data collection using questionnaires. The analytical method used was simple and multiple regression analysis, the validity and reliability.Based on the result analysis, variable the quality of service, interest rates and locotion have a positive influence of the credit making decison. Variable the quality of service have the most influence is as much as 0,392.Variable interest rates have influence of 0,253 and variable locations have influence of 0,212.Simultaneously a variable the quality of service, interest rates and location having constributions amounting to 52.7 % of the credit decision-making. The conclusion of this research indicated that quality of service, interest rate and location partially and Simultaneously has an influence on the credit making decision.

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Sari Listyorini

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Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA

Abstract

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Sari Listyorini

Contact Email sariadbis96@gmail.com

Phone +6283848898843

Journal Mail Official jiabundip@gmail.com

Editorial Address Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location Kota semarang, Jawa tengah INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Sari Listyorini

Contact Email
sariadbis96@gmail.com

Phone
+6283848898843

Journal Mail Official
jiabundip@gmail.com

Editorial Address
Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA