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Jurnal Ilmu Administrasi Bisnis

jiab
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Published by Universitas Diponegoro

ISSN : - EISSN : 27461297 DOI : 10.14710/jiab

Core Subject : Economy,

Economics, Econometrics & Finance

Jurnal Ilmu Administrasi Bisnis diterbitkan oleh Jurusan Ilmu Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro.

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Search results for , issue "Vol 5, No 4 (2016)" : 50 Documents clear

PENGARUH KUALITAS PELAYANAN, TARIF, DAN LOKASI TERHADAP KEPUTUSAN PASIEN DALAM MENGGUNAKAN JASA RAWAT INAP PADA RUMAH SAKIT PERMATA MEDIKA SEMARANG Fitria Apriliani Yulinda; Saryadi Saryadi; Bulan Prabawani
Jurnal Ilmu Administrasi Bisnis Vol 5, No 4 (2016)
Publisher : Universitas Diponegoro

Hospital as one of the organization engaged in service activities can not be separated from a very tightcompetition between services, as more and more places of other health services. This study aimed to determinethe effect of service quality, rates and location of the decision to use the services of Gem Medika HospitalSemarang. Type of this research is explanatory research. Methods of data collection using interviews withquestionnaires. The sample in this study amounted to 100 respondents stratified sampling techniqueproportinate random. In linear regression analysis was used and the significance test by using SPSS 17.0. Fromthe analysis of the data found that in partial service quality has positive influence on decision to use services of57.5%, variable rates positive influence on the decision to use the services of 58.9%, and variable positiveinfluence on the location decision to use the services of 22.4 %. Simultaneously variable service quality, ratesand positive influence on the location decision of the use of services by 63.3%. To increase the quality ofservices namely by more maintain cleanliness inpatient rooms and also more attention to the attitude powermedical in serving patients .In addition a house party fixed pain needs to sustain offered rates and should alsothe hospital gems medika semarang increase accommodation vessel not unlike ambulance so that patientsemergency who their homes further away from the hospital. Gem medika could be immediately until to thehospital getting medical services.

STRATEGI PENGEMBANGAN WISATA DI KAWASAN GUNUNG ANDONG MAGELANG M. Ryan Saputra; Rodhiyah Rodhiyah
Jurnal Ilmu Administrasi Bisnis Vol 5, No 4 (2016)
Publisher : Universitas Diponegoro

Tourism industry is one of the national income sources that playing an importantrole to improve the prosperity of local communities. Mt Andong as one of tourismdestination in Central Java still lose in term of number of visitors when compare to anothertourism destionation in Central Java. Based on presurvei result that being conducted bywriter, the problem was caused by the lack of goverment asistance, the lack of publictransportation to access the tourism destination, traffic condition with minimum road light,and unpredictable nature phenomenons. Tourism development strategy was required tomaximize the benefit, and less the issue of tourism destination development effort.This study was conducted to figure out the internal and external factor that wouldbecome strengths and weaknesses, alongside as opportunities and threats in thedevelopment of the Mt. Andong tourism area. This study is a descriptive qualitative studyby using in-depth interviews, observation techniques, and documentation as the datacollection methods. Then the finding was analyzed by using SWOT method. Based on theSWOT analysis, some strategies that can be applied to develop the tourism area aredevelop new tourist attractions such as agricultural tourism, establish tour guides group,porters and enhance outdoor equipment rental services, use the tourist visa-free policy toattract foreign tourists, and held a folklore festival as variation for tourist attraction.

PENGARUH KUALITAS PELAYANAN, HARGA DAN KEPUASAN TERHADAP LOYALITAS PENGGUNA JASA TRANSPORTASI PADA PO. BEJEU JEPARA (STUDI KASUS PADA PENGGUNA TRAVEL BEJEU JURUSAN SEMARANG – JEPARA) Shena Adaby Amin; Ngatno Ngatno
Jurnal Ilmu Administrasi Bisnis Vol 5, No 4 (2016)
Publisher : Universitas Diponegoro

This research motivated by the development of transportation business nowadays which harder because of the increasing of competitors. Transportation service company expect the high loyalty from the customer but in fact, the customer’s loyalty is still low. As well as happened to the kind of transportation service like Bejeu Jepara Semarang-Jepara route Travel.The aim of this study was to determine the effect of service quality, price and satisfaction toward transportation service customer’s loyalty of PO. Bejeu Jepara, Semarang-Jepara route. About 100 samples of respondents required and sample collection technique used was purposive sample. Data was analyzed using SPSS 20.0 which previously was conducted validity test, reliability, correlation coefficient, determination coefficient, simple and multiple regression analysis also Sobel test.The result showed that service quality and prices had an effect toward satisfaction so could influence the customer’s loyalty.The suggestion was PO Bejeu could improve the quality by repair the waiting room and depart according to the schedule so could arrive at the destination on time. Otherwise, in price determining, PO Bejeu was suggested to give discount or ticket price reduction on certain days so the low purchasing customer could use it.

PENGARUH E – SERVICE QUALITY DAN PRODUCT QUALITY TERHADAP INTENT TO ONLINE REPURCHASE MELALUI E – SATISFACTION SEBAGAI VARIABEL INTERVENING (STUDI KASUS PADA MAHASISWA FAKULTAS ILMU SOSIAL DAN POLITIK UNIVERSITAS DIPONEGORO SEMARANG) Abdi Filadelfia Prakarsa Purba; Hari Susanta Nugraha
Jurnal Ilmu Administrasi Bisnis Vol 5, No 4 (2016)
Publisher : Universitas Diponegoro

Fashion Product is one of the necessities of human clothing. However, today,s fashion need has become a basic requirement for some people. Prospective costumers want speed and ease of finding information about fashion and make purchases. With the development of internet technology, which brings convenience for everyone, not just to communicate but also to conduct business transactions anytime and anywhere. Trading activities can now be done through a virtual world that is now known as E – Commerce.This study conducted on students of the faculty of social science and politics have ever made a purchase online. This study aimed to examine the effect of E – Service Quality and Product Quality to The Intent Of Online Repurchase through E – Satisfaction as an intervening variabel.In this study, the data collected by questionnaire to 100 respondents taken by accidental sampling using a sampling technique of non – probability sampling with no opportunity or equal opportunity for each element or member of the population.Based on the analysis of two – stage regression model, it is known that increasing E – Satisfaction caused by the rise of E – Service Quality and Product Quality may increase Intent To Online Repurchase products online fashion.A suggestion in this study in which the company,s online shop should keep a service quality and product quality that they have such as easy access to iformation, ease of navigation, the hospitality staff service, reliability and durability of the products, information security and privacy so that customers who purchase products online fashion be satisfied in doing online shopping and the future return to purchase products online fashion.

Pengaruh Return On Assets (ROA), Return On Equity (ROE), Net Profit Margin (NPM) dan Earning Per Share (EPS) Terhadap Harga Saham pada Perusahaan yang Terdaftar dalam Indeks LQ45 Bursa Efek Indonesia tahun 2012-2015 Muhammad Reza Handyansyah; Dinalestari Purbawati
Jurnal Ilmu Administrasi Bisnis Vol 5, No 4 (2016)
Publisher : Universitas Diponegoro

This study aimed to investigate how big the influence of Return On Assets (ROA), Return on Equity (ROE), Net Profit Margin (NPM) and Earning Per Share (EPS) variables simultaneously and partially to the company's share price and which variables gave the dominant influence on stock prices. The sample in this study were 45 companies listed in the Indonesia Stock Exchange LQ45. The results using simple and multiple linear regression test showed that the company's financial performance measured by ROA, ROE, NPM and EPS had an influence on stock prices. Partially concluded that ROA, ROE and EPS significantly affected stock prices, while the ROA did not significantly affect stock prices. NPM had dominant influence towards stock prices on companies listed in the LQ45 index.

Pengaruh Disiplin Kerja dan Motivasi terhadap Kinerja Pegawai pada Perusahaan Daerah Air Minum Tirta Amerta Kabupaten Blora Dhea Karina Fitri; Sudharto P Hadi
Jurnal Ilmu Administrasi Bisnis Vol 5, No 4 (2016)
Publisher : Universitas Diponegoro

The issue of this study is not all of employee increased their performance as time goes by. It shown from the sum of complains and the rate of employee absent in PDAM Tirta Amerta Blora Regency which having a quite significant fluctuation in each month of 2014 and 2015.Based on Rahmatullah (2003) in Setiyawan nad Waridin (2006) performance is influenced by 3 base factors, which one of them is individual factor which include work disipline and motivation.The aim for this study is to examine the effect of work discipline and motivation toward employee’s work. This study using explanatory research method. Population of this study are all of the employee of PDAM Tirta Amerta Blora Regency, with total 103 employee, using sampling method of Slovin 10% formula, thus the final sample used are 51 employees. The collection of data technique is using questionnaire through the test of validity and reability, advance interview and observation. Data is analyzed using linear and multiple regression, correlation coefficient, determination coefficient, t- test and f-test using SPSS ver. 20 program.The result of this study show that work discipline toward work employee have intermediate correlation with rate 0,476. The determination coefficient (R2) of work discipline to employee’s work are 22,7%. Motivation toward employee’s work have intermediate correlation with rate 0,576. The determination coefficient (R2) of work motivation to employee’s work are 33,1%. Simultanously, work discipline and motivation give positive effects toward employee’s work with F count (12,901) > F table (3,187) with signification 0,000 < 0,05. The conclusion of this study is work discipline and motivation give positive effect toward PDAM Tirta Amerta Blora Regency employee’s workRecommendation for the company to improving employee’s work, company need to improve their attention toward employee work discipline and motivation thus it can improbe employee’s work..

Pengaruh Lingkungan Kerja, Kepemimpinan, dan Motivasi Terhadap Kinerja Karyawan PT. Kereta Api Indonesia (PERSERO) DAOP IV Semarang (Studi Pada PT.Kereta Api Indonesia Wilayah Kota Semarang) Dwi Rachma Apriani; Wahyu Hidayat
Jurnal Ilmu Administrasi Bisnis Vol 5, No 4 (2016)
Publisher : Universitas Diponegoro

The research was distributed by growing companies in Indonesia good manufacturing company or company engaged in the service, one of these transport services. The growing demand for air transportation services in Indonesia. Along with the increased demand, human resources has a large role in determining the success of a service company. Thus required human resources that have a good performance so that it is able to serve the consumer well. The purpose of doing research is to know the influence of work environment, leadership and motivation against the performance of the employees of this company.The population in this study are all employees of the Division of finance, human resources and the public as much as 40 respondents with the sampling technique used is a non probability samples. The analysis of the data used in this study is using SPSS program 23.0, where previously conducted a test of the validity, reliability, correlation coefficient, coefficient of determination, simple and multiple regression analysis, and test of significance (t-test and F-test) in advance. The results of this study indicate that the work environment, leadership, and motivation as well as simultaneous partially affect the performance of the employees.Motivational variables give greater influence on performance of employees compared with environment variables and variable labor leadership. The suggestions can be submitted is for this company pay more attention to the comfort of employees in doing work, such as the layout of the workspace, more fast and right decisions and openness between superiors and subordinates, and rewards in the form of praise for employee achievement.

PENGARUH INFORMATION SHARING, KNOWLEDGE SHARING DAN RELATION TERHADAP PERFORMANCE PERUSAHAAN Nirmala Mandasari; Widiartanto Widiartanto
Jurnal Ilmu Administrasi Bisnis Vol 5, No 4 (2016)
Publisher : Universitas Diponegoro

In the 21st century is a lot going on to high competition in all fields, especially in the field of global free trade. More than a decade ago, the leaders of ASEAN countries (Indonesia, Malaysia, Philippines, Singapore, Thailand, Brunei Darussalam, Vietnam, Laos, Myanmar, and Cambodia) have agreed to form a single market in Southeast Asia in late 2015. The high level of competition is not only experienced by big companies but also to the small and medium enterprises in Indonesia, such as small and medium industries in Sub furniture Tahunan Jepara regency. The purpose of this study was to determine the effect of information sharing, knowledge sharing, and relation to the performance of the company. This type of research is explanatory research. The sampling technique using non-probability sampling techniques. The total sample of 70 respondents, using a sampling technique that is saturated with a certain considerations. This study uses qualitative and quantitative analysis techniques. Quantitative analysis using validity, reliability test, correlation coefficient, simple regression analysis, coefficient of determination, significance test (t test) using SPSS 16.0. The results of this study indicate that the company's performance can be explained by information sharing with the result of 36.9% amounting to 6,301 t count> t table 1.9955. The company's performance can be explained by knowledge sharing by 30.9% with the results of the t calculate equal to 5.511> t table 1.9955. The company's performance can be explained by a 42.8% relation to hasilt calculate equal to 7.134> t table 1.9955. Suggestions in this research that employers should always share information (information sharing) between the human resources that exist in the organization, but it is also needed to share knowledge (knowledge sharing) which will provide convenience to every employee with their innovation. From the sharing of information and knowledge sharing are also needed in a firm relation, a relation (relation) who nurtured will produce menuntungkan mutual relationships between one another. With the sharing of information, knowledge sharing, and relations can improve company performance.

Pengaruh Kualitas Pelayanan, Keragaman Produk dan Lokasi Terhadap Kepuasan Pelanggan (Studi Kasus Pada Pelanggan Stove Syndicate Cafe di Semarang) Loredah Paulina Nainggolan; Ari Pradhanawati
Jurnal Ilmu Administrasi Bisnis Vol 5, No 4 (2016)
Publisher : Universitas Diponegoro

Along with the growth in the culinary business in Semarang, leading to higher levelcompetition faced by Stove Syndicate Cafe Semarang. The decline in sales and number of visitors inStove Syndicate Cafe Semarang indicate less than optimal customer satisfaction. This study aimed todetermine the effect of service quality, product diversity, and location take effect customer satisfactionStove Syndicate Cafe Semarang.This type of research is explanatory research design to data collection tool is questionnaire.This study used 100 respondents, consumer Stove Syndicate Cafe Semarang which has been apurchase more than second times . The sampling technique of this research is non probabilitysampling with accidental sampling approach. Test equipment instruments used are validity andreliability testing. Analysis of the data used is the correlation coefficient, determination coefficient,simple linear regression, t test, multiple linear regression, and F test.Based on the results of analysis show that in partial quality of service contributed influenceon customer satisfaction by 57,2%, the variable product diversity contributed influence on customersatisfaction by .52,5% and location variables contributing influence on customer satisfaction by51.1%. Simultaneously, quality of service, product diversity and location of contributing influence oncustomer satisfaction by 71.1%.The conclusion of this study indicate quality of service, product diversity, and locationpartially and simultaneously influence customer satisfaction Trans Stove Syndicate Cafe Semarang.Based on these results, the manager Stove Syndicate Cafe Semarang should be able to improve andcontinue to develop the quality of service to match the benefits of consumers, the diversity of existingproducts as well as continue to consistently innovate and improve the facilities associated with thelocation to be able to improve customer satisfaction stove Syndicate Cafe Semarang.

PENGARUH HARGA DAN KUALITAS PRODUK TERHADAP LOYALITAS PELANGGAN SHAMPO PANTENE Marchella Dwichandra Trixie; Agus Hermani
Jurnal Ilmu Administrasi Bisnis Vol 5, No 4 (2016)
Publisher : Universitas Diponegoro

Shampoo is a beauty product used by all the society, Shampoo has an important role in helping to keep your hair healthy and clean. P&G Indonesian Company has produced a Shampoo named Pantene. Pantene has leading the Indonesian market share in 2012 – 2014 regarding Top Brand Index (TBI), however in 2015 Pantene is no longer taken place at the first position and also the percentage of Pantene’s user has declining year by year. It caused by the existence of the competitors who offer lower price with higher quality of product hence the society will switch their Shampoo to the competitors.This research aims to discover the influence of price and quality product toward customer loyalty of Pantene’s Shampoo. The sampling technique used accidental and purposive sampling. This type of research is explanatory with the help of Questionnaires and Google docs as the tools in collecting data. The amount of the sample used in this research is 100 respondents which consist of female student in Faculty of Social and Political Science, Diponegoro University, Semarang. This research used qualitative and quantitative analysis technique, quantitative analysis technique uses validity test, reliability test, correlation coefficient, coefficient of determination, simple and multiple regression analysis, significance test (t-test and F-test). The result of this research shows that price and product quality severally has significant, strong and positive influence toward customer loyalty. Two variables have been tested gradually or even together show that price (0,795) and product quality (0,753) simultaneously have strong relation with customer loyalty. Amount of the value owned by price is greater than product quality, coefficient of determination value (R²) for price is 63% and product quality is 56,7%. The suggestions in this research is the company allowed to increase the sales price if the economic condition of the society is increasing, but the company is not allowed to increase the price higher than what the competitor has offered. The company also suggested to improve their quality of product related to the suitability of the benefit which printed on the package to the benefit received by the society, the company also suggested to improve the durability of fragrance and package of Pantene Shampo so it could maintain the product quality.

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Sari Listyorini

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jiabundip@gmail.com

Editorial Address
Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA

Abstract

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Sari Listyorini

Contact Email sariadbis96@gmail.com

Phone +6283848898843

Journal Mail Official jiabundip@gmail.com

Editorial Address Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location Kota semarang, Jawa tengah INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Sari Listyorini

Contact Email
sariadbis96@gmail.com

Phone
+6283848898843

Journal Mail Official
jiabundip@gmail.com

Editorial Address
Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA