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<![CDATA[KUALITAS PELAYANAN PUBLIK UNTUK MENINGKATKAN KEPUASAN MASYARAKAT DI KANTOR KELURAHAN BULAK BANTENG KOTA SURABAYA ]]>
<![CDATA[Miftahul Miftahul]]>;
<![CDATA[Meirinawati Meirinawati]]>
<![CDATA[ Publika Vol 10 No 2 (2022) ]]>
Publisher : <![CDATA[Universitas Negeri Surabaya ]]>
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DOI: 10.26740/publika.v10n2.p515-526
<![CDATA[The Village Office is one of the agencies that has an important role in providing quality services to every community. But the fact is that until now there are still many people who complain about the services provided by employees at the Bulak Banteng Village Office, Surabaya City. The problems that exist are poor service, length of services process until there is no solutions related to problems experienced by the community during the services process. This study aims to describe the quality of public sevices to increase community satisfaction in the Bulak Banteng Village Office, Surabaya City by using the six indicators proposed by Mahmudi which include, transparency, accountability, conditional, participatory, non-disriminatory, balance of rights and obligations. The study uses adescriptive research method with a qualitative approach. Data collection techniques in this study used interview techniques, observation, literature studies from books, journals and documentation studies, whilw to analyze data using the Miles And Huberman model. The results showed that the quality of service provided by employees at the Bulak Banteng Village Office in Surabaya was good, starting from the openness of employees in explaining information, employee responsibilities in completing tasks to the responsiveness of employees to solve community problems during the service process. Keywords: Public service, Public quality, Society statisfaction]]>
<![CDATA[STRATEGI PENINGKATAN PELAYANAN ADMINISTRASI MELALUI APLIKASI PETUNG DADI (PELAYANAN TUNGGAL DENGAN SEPENUH HATI) OLEH DINAS KOMUNIKASI DAN INFORMATIKA KABUPATEN TRENGGALEK ]]>
<![CDATA[Dhony Femilian Renaldi]]>;
<![CDATA[Trenda Aktiva Oktariyanda]]>
<![CDATA[ Publika Vol 10 No 2 (2022) ]]>
Publisher : <![CDATA[Universitas Negeri Surabaya ]]>
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DOI: 10.26740/publika.v10n2.p499-514
<![CDATA[Dinas Komunikasi dan Informatika Kabupaten Trenggalek membentuk pelayanan berbasis elektronik sesuai dengan ketentuan pasal 18 Peraturan Bupati Trenggalek Nomor 24 Tahun 2017. Dinas Komunikasi dan Informatika Kabupaten Trenggalek membentuk sistem aplikasi yang mengintegrasikan kantor desa dan kantor kecamatan untuk memudahkan pelayanan administrasi dengan menyederhanakan proses pengurusan surat dari kantor kecamatan. Aplikasi ini dinamakan dengan sebutan “Petung dadi”. Metode penelitian dalam artikel ilmiah ini menggunakan jenis penelitian deskriptif kualitatif. Dengan Fokus penelitian yang digunakan adalah strategi penyelenggaraan pelayanan publik dengan mengacu pada lima strategi Menurut David Osborne dan Plastrik dalam Mahmud Danil (2018). Berikut lima strategi dan hasil penelitian tersebut: 1) Core Strategy (strategi inti) Dinas Komunikasi dan Informatika Kabupaten Trenggalek menerapkan dan merealisasikan peraturan mengenai pengembangan pelayanan publik berbasis E-government. 2) Consequences Strategy (strategi konsekuensi) yang menunjukkan bahwa Dinas Komunikasi dan Informatika Kabupaten Trenggalek membentuk peraturan dan Standar Operasi Kerja (SOP) dalam pelaksanaan pelayanan melalui aplikasi Petung Dadi. 3) Customer Strategy (strategi pelanggan) Dinas Komunikasi dan Informatika Kabupaten Trenggalek mengadaptasi penerapan strategi pelayanan melalui E-government yang telah ada di kota lain yang telah mendapatkan penghargaan agar mendapatkan mutu layanan yang baik dalam pelaksanaan pelayanan melalui aplikasi Petung Dadi. 4) Control Strategy (strategi pengawasan) Dinas Komunikasi dan Informatika Kabupaten Trenggalek memberikan pelatihan dan juga pmgembangan pegawai dalam pelaksanaan pelayanan publik melalui aplikasi Petung Dadi yang tergolong baru. 5) Culture Strategy (strategi budaya) Dinas Komunikasi dan Informatika Kabupaten Trenggalek membangun jalur koordinasi baik secara online maupun secara langsung.]]>
<![CDATA[IMPLEMENTASI KEBIJAKAN VAKSINASI COVID-19 DI PUSKESMAS KEDUNGDORO KECAMATAN TEGALSARI KOTA SURABAYA ]]>
<![CDATA[Ruli Ani Siregar]]>;
<![CDATA[Indah Prabawati]]>
<![CDATA[ Publika Vol 10 No 2 (2022) ]]>
Publisher : <![CDATA[Universitas Negeri Surabaya ]]>
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DOI: 10.26740/publika.v10n2.p471-486
<![CDATA[The Indonesian government issued a COVID-19 vaccination policy as an effort to overcome the Covid-19 problem. The Kedungdoro Health Center is one of the health facilities located in the city center with a dense level of community mobility. With the density of mobility, group immunity is needed to overcome the spread of the Covid-19 virus by vaccinating against Covid-19. The purpose of this study is to describe the implementation of the Covid-19 Vaccination Policy at the Kedungdoro Health Center as an effort to protect themselves from the covid-19 virus by usingindicators content of policy and context of policy. The research method used is a qualitative approach research method with descriptive research type. Data collection techniques used are participant observation, in-depth interviews, and documentation. The results of the study were based on indicators of content of policy, namely the benefits of a vaccination policy being able to reduce cases of positive patients and deaths due to COVID-19 at the Kedungdoro Health Center. This is also driven by the role of good program implementers and sufficient resources. The obstacles encountered were the level of community compliance was still lacking due to fear of needles, fear of comorbid patients, and doubts about the effectiveness of vaccines due to the spread ofnews hoax. Meanwhile, inindicators context of policy, the strategies used are socialization, creatinggroups WhatsApp, door to door and vaccination monitoring throughapplications Pcare and Smile. The vaccination process carried out by the Kedungdoro Health Center was in accordance with technical instructions, but there was a lack of preparation in its implementation. The researcher's suggestion is that the puskesmas carry out routine socialization more deeply by explaining the contents of policies that regulate vaccination to convince the public regarding the importance of covid-19 vaccination accompanied by monitoring the spread ofnews hoax. Keywords: Policy Implementation, Vaccination, Covid-19.]]>
<![CDATA[EVALUASI PROGRAM SIDOARJO MATERNAL DAN NEONATAL EMERGENCY SMS GATEAWAY (SI MANEIS) DI RSUD KABUPATEN SIDOARJO ]]>
<![CDATA[Sindika Ayu Tristiara Gani]]>;
<![CDATA[Tjitjik Rahaju]]>
<![CDATA[ Publika Vol 10 No 2 (2022) ]]>
Publisher : <![CDATA[Universitas Negeri Surabaya ]]>
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DOI: 10.26740/publika.v10n2.p527-542
<![CDATA[The Sidoarjo Maternal and Neonatal Emergency SMS Gateway program is a new breakthrough initiated by the Sidoarjo District Hospital in 2013 and began to be implemented in 2015 based on the Decree of the Director of the Sidoarjo Regional General Hospital Number: 188/253/404.6.8/2015 about Sidoarjo Maternal and Neonatal Emergency SMS Gateway Services. In order to improve the effectiveness and efficiency of the maternal and neonatal referral system at the Sidoarjo District Hospital, which previously did not run optimally so that it had an impact on maternal and infant mortality. This study aims to identify and describe the results of the evaluation of the Si MaNEeis program at the Sidoarjo District Hospital using the William N. Dunn evaluation theory which includes six indicators, namely effectiveness, efficiency, adequacy, leveling, responsiveness, and accuracy. The type of research used is descriptive with a qualitative approach. Data collection techniques through interviews, observation, and documentation. The results showed that the implementation of the Si MaNEis program at the Sidoarjo District Hospital had run quite well and met the six policy evaluation indicators although there were some shortcomings. Suggestions for the implementation of the Si MaNEis program are the development of applications that can be downloaded via the Android and iOS systems, simplification of the referral system needs to be done to make it easier for the referrer to fill in patient data, socialization and technical guidance are further improved regularly and thoroughly.]]>
<![CDATA[INOVASI PELAYANAN ADMINISTRASI KEPENDUDUKAN (ADMINDUK) MELALUI APLIKASI ADMINISTRASI KEPENDUDUKAN CEPAT AKURAT TERINTEGRASI (PANDU CAKTI) DI KANTOR DISPENDUKCAPIL KABUPATEN TULUNGAGUNG ]]>
<![CDATA[Tsamara Dilla Zica]]>;
<![CDATA[Eva Hany Fanida]]>
<![CDATA[ Publika Vol 10 No 2 (2022) ]]>
Publisher : <![CDATA[Universitas Negeri Surabaya ]]>
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DOI: 10.26740/publika.v10n2.p487-498
<![CDATA[A good public service can be judged from how the service is carried out in accordance with the service standards that have been set. The Department of Population and Civil Registration of Tulungagung Regency has published an online-based application innovation called the Integrated Fast Accurate Population Administration (Pandu Cakti). This research was conducted at the Dispendukcapil Tulungagung Regency which aims to describe the innovation of integrated fast accurate administration services (Pandu Cakti). This study uses a descriptive method with a qualitative approach and uses an analytical knife of the supporting factors in the success of e-Government innovation based on Kalvet theory (2012). The data collection technique used observation, interviews and documentation and also the determination of the sources with snowball sampling and analyzed using data analysis techniques, namely data reduction, data presentation, and drawing conclusions. The results of this study indicate that the innovation of Pandu Cakti of the Department of Population and Civil Registration of Tulungagung Regency has fulfilled six supporting factors in the success of e-Government innovation based on Kalvet theory (2012). The leadership factor has been going well where the leader carries out his duties well and is able to create innovations to solve problems that have not been resolved so far. The funding factor, in which this innovation uses funds from the APBD and there are no obstacles in funding. Legislative and regulatory support factors have gone well with the written basis and SOP. The development factor of information technology infrastructure (strategic) has been going well even though there are several obstacles in the network. The partnership factor with the public sector, the existence of partnerships with the public sector, namely all Village Offices and District Offices in Tulungagung Regency. The competence factor of the private sector, there is competence in the field of making applications, namely in coding by third parties. Keyword: Public service, Service Innovation, Admin Service, Pandu Cakti]]>
<![CDATA[IMPLEMENTASI PROGRAM PEMBELAJARAN DARING SELAMA PANDEMI COVID-19 DI KELAS XI MIPA 1 SMAN 1 DAGANGAN KABUPATEN MADIUN ]]>
<![CDATA[Ridho Imam Rivaldi]]>;
<![CDATA[Tjitjik Rahaju]]>
<![CDATA[ Publika Vol 10 No 2 (2022) ]]>
Publisher : <![CDATA[Universitas Negeri Surabaya ]]>
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DOI: 10.26740/publika.v10n2.p571-584
<![CDATA[The Online Learning Program during the COVID-19 pandemic is an effort made by the Ministry of Education and Culture, SMAN 1 Dagangan as the executor of the program seeks to make online learning in schools run smoothly. This study explains and analyzes the implementation of the online learning program during the Covid-19 pandemic in the Class Xi Mipa 1 of Sman 1 Dagangan, Madiun. to see the implementation of the program has gone well. This article uses a qualitative method with a descriptive type. The focus of research on implementing implementation theory according to Abidin is the implementation of a policy related to two main factors, namely Internal Factors which include (a) policies to be implemented, and (b) supporting factors. External factors which include (a) environmental conditions, and (b) related parties. From these indicators, the researchers got the results of research, namely online learning can be applied with fairly fast adjustments, although online learning is difficult for students to understand, students also have enthusiasm to ask the teacher if the material is difficult to understand. However, judging from the student's response in understanding the material, it is quite good in class XI Mipa 1 although it can still be maximized by online learning via video conference. The important role of parents in online learning is to supervise and motivate students to be diligent in following and doing the assignments given during online learning at home.]]>
<![CDATA[IMPLEMENTASI INOVASI LAYANAN MOBIL KELILING (STUDI PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN TRENGGALEK) ]]>
<![CDATA[Dika Yoga Pratama]]>;
<![CDATA[Tjitjik Rahaju]]>
<![CDATA[ Publika Vol 10 No 2 (2022) ]]>
Publisher : <![CDATA[Universitas Negeri Surabaya ]]>
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DOI: 10.26740/publika.v10n2.p621-636
<![CDATA[The Department of Population and Civil Registration of Trenggalek Regency created an innovation in the field of population administration, namely a round-trip car based on a ball pick-up that provides easy service for the administration of population administration in villages and sub-districts. The purpose of this study is to describe the application of mobile car innovation carried out by the Trenggalek Regency Population and Civil Registration Office. This type of research uses descriptive research with a qualitative approach. This study uses four success factors of implementation by Edwards III which include communication, resources, disposition and organizational structure. The results of the study indicate that the communication indicator, the service provider has carried out socialization with the community through the village apparatus. Coordination is also well established between agencies, sub-districts, and villages when implementing mobile car services. Resource Factors, for human resources already have qualified and competent officers in their fields. However, for the resources of the tools used, there needs to be rejuvenation to improve the quality of service. There must also be an increase in budget resources to maximize mobile car services. Disposition factor, the commitment that has been established from the service implementer who performs their duties according to the SOP. The sub-district, the village which also made the program a success and the community who felt the positive impact of the mobile car innovation. Furthermore, the organizational structure factor that has been well structured makes it easier to coordinate between lines in carrying out population administration services. There are facilities and infrastructure constraints, such as mobile cars, which only amount to two operational cars, which are not sufficient for recording, judging from the topographical conditions of the mountainous Trenggalek district. There is a need for the addition of a new operational car to pick up the ball to reach remote areas.]]>
<![CDATA[PENGARUH BELANJA TIDAK TERDUGA TERHADAP DEFISIT KEUANGAN DAERAH PERIODE ANGGARAN PENDAPATAN DAN BELANJA DAERAH (APBD) 2019-2020 DI KABUPATEN TRENGGALEK ]]>
<![CDATA[Erlin Anggrista Aprilia]]>;
<![CDATA[Muhammad Farid Ma’ruf]]>
<![CDATA[ Publika Vol 10 No 2 (2022) ]]>
Publisher : <![CDATA[Universitas Negeri Surabaya ]]>
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DOI: 10.26740/publika.v10n2.p595-608
<![CDATA[The use of APBD in each region has different proportions depending on the priorities of each region. However, unexpected events have resulted in the regions having to adjust their current APBD so that they do not affect other sectors. This study aims to test and find out whether there is an influence between spending not on the 2019-2020 regional budget deficit in Trenggalek Regency. This study uses quantitative research methods with a correlation approach so that the correlation between variables will be seen. The sampling technique was carried out with the Saturated Sampling technique, the researchers used this technique because the population in the study was not too large, namely the 2019-2020 budget period. The data collection technique used a documentation technique whose data was taken from the official website of the Trenggalek Regency Government. The data processing technique uses a simple linear regression technique so that it can be seen that there is a correlation between unexpected spending and the regional financial deficit of the Trenggalek Regency Government Budget. The 2019-2020 Trenggalek Regency APBD period is considered very complex, the APBD always experiences a surplus but at the end of the period there is a reshuffle of the APBD caused by the COVID-19 pandemic. Then with this problem the question arises, is there an influence or not between the two variables. With this research, it is hoped that it can become additional literature for the regions so that they can make good use of their regional budgets. After knowing the correlation of unexpected spending with regional financial deficits, the regions will be more careful to use the APBD. This is due to the fact that the APBD is not only used as a regional financial table but also as a benchmark for the success of the region in regulating and utilizing the potential of the region it has.]]>
<![CDATA[PENGEMBANGAN KAMPUNG KREASI EKOWISATA BERBASIS PEMBERDAYAAN MASYARAKAT (STUDI PADA KAMPUNG KREASI KELURAHAN SIDOKUMPUL, KABUPATEN GRESIK) ]]>
<![CDATA[Muhammad Firdaus Alamsyah]]>;
<![CDATA[Tjitjik Rahaju]]>
<![CDATA[ Publika Vol 10 No 2 (2022) ]]>
Publisher : <![CDATA[Universitas Negeri Surabaya ]]>
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DOI: 10.26740/publika.v10n2.p585-594
<![CDATA[Kampung is an environmental unity inhabited by family units that have the characteristics of strong family ties. As the times progressed, the village began to change face. One of them is related to the innovation of the village order, which is being developed related to tourist villages. One of them is related to the innovation of the village order, which is being developed related to tourist villages. In Kampung Jagal, Sidokumpul Village, Gresik Regency, also developed a tourist village that utilizes waste management based on community empowerment. In this article aims to get an overview of the stages of development of ecotourism creation village based on community empowerment in Kampung Jagal. The method used is a qualitative description using the theory of the Delivery Team (Mardikanto Totok, 2013: 125-127) related to the stages of community empowerment. Which consists of location selection, community empowerment socialization, community empowerment process, and community self-sedition. The results showed that the development of creation villages in Kampung Jagal has gone through several stages in accordance with the theory of the Delivery Team (Mardikanto Totok, 2013: 125-127) and has a positive impact related to changes in behavior and community mindset related to the environment and waste utilization. Keywords: Creation Village, Tourism Village, Community Empowerment.]]>
<![CDATA[EVALUASI PROGRAM PENDAFTARAN TANAH SISTEMATIS LENGKAP (PTSL) DESA RANGKAH KIDUL KECAMATAN SIDOARJO KABUPATEN SIDOARJO ]]>
<![CDATA[Firdanada Ristriannisa]]>;
<![CDATA[Indah Prabawati]]>
<![CDATA[ Publika Vol 10 No 2 (2022) ]]>
Publisher : <![CDATA[Universitas Negeri Surabaya ]]>
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DOI: 10.26740/publika.v10n2.p543-556
<![CDATA[Minister of Agrarian Regulation Number 6 of 2018 concerning Complete Systematic Land Registration (PTSL) is the Government's effort to resolve land disputes. PTSL is implemented in one village/kelurahan area. One of the villages implementing the 2019 PTSL program is Rangkah Kidul Village, Sidoarjo District, Sidoarjo Regency. This study aims to describe the evaluation of the PTSL program in Rangkah Kidul Village. This study uses a qualitative approach with descriptive research methods. The data collection techniques used were in-depth interviews, participant observation, documentation, and source triangulation techniques. Data analysis techniques used are data collection, data condensation, data presentation and drawing conclusions. The results of the study found that the implementation of the PTSL program in Rangkah Kidul Village on the effectiveness indicators was successfully accepted by the community according to the goals, foundations, and achievements of the PTSL program; efficiency is implemented with sufficient manpower, budget, facilities and infrastructure for the PTSL process, however, obstacles caused the distribution of certificates to experience a setback from the specified target; adequacy is not appropriate because not all communities have proof of land; the alignment is appropriate because all PTSL officers have provided equal opportunities, services, and information to all residents; responsiveness is appropriate because the PTSL program in this village is well received by the community and implementers respond to obstacles; The accuracy is appropriate because the PTSL program is precisely carried out in Rangkah Kidul Village and the community receives benefits. It is recommended that village PTSL officers be able to detect evidence of previous lands swiftly, Sidoarjo Regency BPN and village PTSL officers coordinate with each other to immediately process files that are not constrained, and provide targets to village PTSL officers.]]>
