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Published by Universitas Negeri Surabaya
ISSN : -     EISSN : 2354600X     DOI : https://doi.org/10.26740/publika.v9n2
Core Subject : Social,
Social Sciences
PUBLIKA is available for free (open access) to all readers. The articles in PUBLIKA include developments and researches in Public Policy, Public Management, and Local Administration (theoretical studies, experiments, and its applications).
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 25 Documents
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Search results for , issue "Vol 11 No 3 (2023)" : 25 Documents clear
EFEKTIVITAS SISTEM ELEKTRONIK TERPADU DAERAH ONLINE (SEDUDO) DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN NGANJUK A'ini, Binthi Nur; Fanida, Eva Hany
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n3.p2151-2162

Abstract

Seiring berkembangnya teknologi, pemerintah menerapkan e-government yang diharapkan mampu untuk menyediakan pelayanan publik yang lebih baik. Tentunya, pemerintah di berbagai daerah Indonesia turut serta dalam penyelenggaraannya, seperti Pemerintah Kabupaten Nganjuk dengan dibuatnya Sistem Elektronik Terpadu Daerah Online (Sedudo). Fungsi Sedudo untuk memudahkan masyarakat dalam pembuatan dokumen administrasi kependudukan. Sehingga, penelitian ini bertujuan untuk mengukur dan mendeskripsikan efektivitas Sistem Elektronik Terpadu Daerah Online (Sedudo) di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Nganjuk. Penelitian ini menggunakan pengukuran efektivitas pelayanan online menurut Xuetao Guo dan Jie Lu, yaitu kualitas sistem, kualitas informasi, kualitas kesediaan web dan kepuasan pengguna. Metode yang digunakan kuantitatif deskriptif. Teknik sampling yang digunakan adalah teknik probability sampling. Sampel yang diambil sebanyak 100 dari jumlah pengguna Sedudo yang berjumlah 150.669. Teknik pengumpulan data berupa kuisioner, dokumentasi dan studi kepustakaan. Teknik analisis data menggunakan analisis data kuantitatif dan analisis deskriptif. Hasil penelitian menunjukkan bahwa efektivitas Sistem Elektronik Terpadu Daerah Online (Sedudo) di Kabupaten Nganjuk dapat dinyatakan efektif. Perhitungan akhir dari variabel efektivitas berdasarkan empat indikator yang digunakan adalah sebesar 75,7%. Saran yang dapat diberikan oleh peneliti antara lain perlu memperbaiki sistem, meningkatkan kecepatan respon, memberikan kepastian mengenai informasi jangka waktu dan meningkatkan kelengkapan pelayanan. Kata Kunci: efektivitas, pelayanan publik, sistem elektronik Along with the development of technology, the government implements e-government which is expected to be able to provide better public services. Of course, governments in various regions of Indonesia participate in its implementation, such as the Nganjuk Regency Government with the creation of the Online Regional Integrated Electronic System (Sedudo). The function of Sedudo is to facilitate the community in making population administration documents. Thus, this study aims to measure and describe the effectiveness of the Online Regional Integrated Electronic System (Sedudo) at the Nganjuk Regency Population and Civil Registration Office. This study uses measurements of the effectiveness of online services according to Xuetao Guo and Jie Lu, namely system quality, information quality, web availability quality and user satisfaction. The method used is quantitative descriptive. The sampling technique used is the probability sampling technique. The sample was taken as many as 100 from the number of Sedudo users totaling 150,669. Data collection techniques in the form of questionnaires, documentation and literature studies. Data analysis techniques use quantitative data analysis and descriptive analysis. The results showed that the effectiveness of the Online Regional Integrated Electronic System (Sedudo) in Nganjuk Regency could be declared effective. The final calculation of the effectiveness variable based on the four indicators used is 75.7%. Suggestions that can be given by researchers include the need to improve the system, increase the speed of response, provide certainty about the information period and improve the completeness of services. Kata kunci: efektivitas, pelayanan publik, sistem elektronik
KUALITAS LAYANAN APLIKASI KAI ACCESS OLEH PT KERETA API INDONESIA (PERSERO) (STUDI KASUS PADA PELANGGAN KERETA API LOKAL PENATARAN DHOHO DI STASIUN BLITAR DAOP VII) Wulandari, Elen Ayu; Fanida, Eva Hany
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Perkembangan teknologi yang sangat pesat menuntut sebuah perusahaan agar memberikan layanan secara praktis dan cepat, dalam hal ini pemerintah mengupayakan modernisasi pelayanan melalui e-government. E-government yang diupayakan PT Kereta Api Indonesia (Persero) disajikan dalam bentuk aplikasi yaitu KAI Access. Aplikasi KAI Access dibuat untuk memudahkan pelanggan dalam proses pembelian tiket kereta api. Penelitian ini bertujuan untuk mengetahui dan mendeskripsikan kualitas layanan aplikasi KAI Access oleh PT Kereta Api Indonesia (Persero) pada pelanggan kereta lokal Penataran-Dhoho di Stasiun Blitar Daop VII. Jenis penelitian ini adalah deskriptif dengan pendekatan kualitatif. Fokus penelitian menggunakan teori kualitas layanan e-government oleh Papadomichelaki dan Mentzas tahun 2012 dengan indikator reliability, ease of use, trust, content and appearance of information citizen support, functionality of the interaction environment. Hasil penelitian menunjukkan bahwa kualitas layanan aplikasi KAI Access oleh PT Kereta Api Indonesia (Persero) sudah cukup baik dan dapat diterima oleh pelanggan, karena banyak kemudahan yang didapatkan ketika pelanggan menggunakan aplikasi ini, namun perlu adanya peningkatan layanan pada aplikasi agar pelanggan kereta lokal dapat menggunakan semua fasilitas yang ada pada aplikasi KAI Access. Kata Kunci : Kualitas Layanan, E-government, KAI Access The rapid development of technology requires a company to provide services practically and quickly, in this case the government seeks to modernize services through e-government. E-government pursued by PT Kereta Api Indonesia (Persero) is presented in the form of an application, namely KAI Access. The KAI Access application was created to facilitate customers in the process of purchasing train tickets. This study aims to determine and describe the quality of KAI Access application services by PT Kereta Api Indonesia (Persero) to local train customers Penataran-Dhoho at Blitar Daop VII Station. This type of research is descriptive with a qualitative approach. The focus of this research uses the theory of e-government service quality by Papadomichelaki and Mentzas in 2012 with indicators of reliability, ease of use, trust, content and appearance of information citizen support, functionality of the interaction environment. The results showed that the service quality of the KAI Access application by PT Kereta Api Indonesia (Persero) was quite good and acceptable to customers, because there were many conveniences obtained when customers used this application, but there needs to be an improvement in service on the application so that local train customers can use all the facilities in the KAI Access application. Keywords: Service quality, E-government, KAI Access
IMPLEMENTASI SAKIP DALAM PERENCANAAN STRATEGIS DI DPMPTSP NAKER KOTA MOJOKERTO Putri, Rachmawati Herdianti; Rahaju, Tjitjik
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n3.p2173-2186

Abstract

Systematic performance reporting in the form of the Government Agency Performance Accountability System (SAKIP) is a form of responsibility carried out by government agencies to the central government for their performance achievements during 1 period. In accordance with the Presidential Regulation of the Republic of Indonesia Number 29 of 2014, government agencies which are also regional apparatuses have an obligation to participate in the implementation of SAKIP. Strategic planning is the basis for implementing SAKIP as well as stated in the regulation. Then it was lowered into PAN-RB Ministry Regulation Number 88 of 2021, the AKIP evaluation was carried out to obtain information regarding the implementation of SAKIP. The standards for implementing SAKIP are clearly stated in these regulations. The purpose of this study was to obtain a description of the implementation of SAKIP at theDPMPTSP NAKER in Mojokerto City in determining strategic planning. The research will be studied using the top-down policy implementation model theory according to Van Meter and Van Horn. The research method used is descriptive with a qualitative approach. Data collected using observation techniques, interviews, and documentation. Determination of the informant sample using purposive sampling and snowball sampling techniques. The results of the study show that in the implementation of SAKIP DPMPTSP NAKER has implementation standards which have been clearly stated on the applicable legal basis. Communication and the existence of competent and quality resources are very important so that they can control the implementation of SAKIP properly and on target. The leadership's role in supporting the implementation of SAKIP DPMPTSP NAKER can affect agency performance. As well as support from experts for the implementation of SAKIP is also needed for the stability of the value of SAKIP at DPMPTSP NAKER Mojokerto City.
EFEKTIVITAS PELAYANAN PROGRAM KELUARGA HARAPAN BAGI KELUARGA PENERIMA MANFAAT DI DESA MOJOREJO KECAMATAN JETIS KABUPATEN PONOROGO Susilowati, Naomi; Oktariyanda, Trenda Aktiva
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n3.p2187-2202

Abstract

Program Keluarga Harapan (PKH) services are one of the services in the national social assistance program that has been implemented in Mojorejo Village since 2007. PKH services in Mojorejo Village are carried out by a Social Facilitator. The purpose of this study is to describe the effectiveness of PKH services for Beneficiary Families in Mojorejo Village, Jetis District, Ponorogo Regency. However, in this PKH service, there are problems that challenge PKH Social Facilitator. These problems are related to the difficulty of changing the mindset of PKH Beneficiary Families (KPM) Mojorejo Village to become more productive and independent. The method used in this research is descriptive qualitative method. While the theory used is the theory of program effectiveness according to Annas (in Bastaman, 2020: 177) which includes seven indicators, namely timeliness, human resources who manage the program, work mechanisms, cooperation and communication, correct distribution of funds, no deviations, and monitoring and evaluation. The results showed that PKH services for Beneficiary Families in Mojorejo Village were quite effective. This is because of the seven effectiveness indicators used, four of them have been carried out optimally. The four indicators are timeliness, human resources who manage the program, cooperation and communication, and monitoring and evaluation. Meanwhile, three indicators, namely the work mechanism, the correct distribution of funds and no deviations, still have obstacles that cause these three indicators to be less than optimal.
IMPLEMENTASI KEBIJAKAN PENGADAAN BARANG/JASA MELALUI APLIKASI JAWA TIMUR BELANJA ONLINE (JATIM BEJO) DI INSPEKTORAT PROVINSI JAWA TIMUR Pramudita, Renata Winna; Megawati, Suci
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

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Abstract

Procurement of goods/services is a fertile field for corruption cases, the majority of corruption cases that occurred mainly in East Java Province involved playing Self-Estimated Prices (HPS) and providers. The Jatim Bejo application is an effort created by the East Java Provincial Government to prevent corruption cases from occurring in East Java Province. The East Java Provincial Inspectorate is a Regional Apparatus that must carry out procurement using this application. The purpose of this study was to analyze the Implementation of the Goods/Services Procurement Policy through the Jatim Bejo application at the Inspectorate of East Java Province. This research uses descriptive qualitative research with a focus on research using Richard Matland's policy implementation model including policy accuracy, implementation accuracy, target accuracy, and environmental accuracy. Data collection techniques used are interviews, observation, and documentation. The results of this study indicate that the implementation of goods/services procurement through the Jatim Bejo application at the Inspectorate of East Java Province is going well based on indicators of the accuracy of the executor and the accuracy of the target. On indicators of policy accuracy and environmental accuracy, researchers found several obstacles that occurred, namely there were misses in the Budget Execution Document (DPA) and there were providers who were slow to respond to orders, were late in sending goods, and were confused about taxes. The advice that researchers give is to carry out the preparation of the DPA more maturely and to communicate with providers and policy-formulation institutions. Keywords: Implementation, Procurement, Goods/Services, Jatim Bejo.
IMPLEMENTASI APLIKASI JAKARTA KINI (JAKI) DALAM MEWUJUDKAN SMART CITY DI UNIT PELAKSANA TEKNIS JAKARTA SMART CITY Zubaida, Dinda; Megawati, Suci
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n3.p2231-2242

Abstract

In order to overcome city problems due to urbanization that continues to occur and is not controlled which includes issues of security, environment, health, energy, public services, and other city problems, the Jakarta city government has begun to launch the Jakarta Kini application program (JAKI) through the Jakarta Technical Implementation Unit. Smart City which is regulated in DKI Jakarta Governor Regulation No. 144 of 2019 concerning the Organization and Work Procedure of Communication, Informatics and Statistics Office of DKI Jakarta Province. The Jakarta Kini Application Program (JAKI), which is a program that integrates public service features in Jakarta and is also a one-stop integrated service that can provide benefits to its citizens which can be accessed online through the JAKI application on smartphones. The aim of the JAKI application program is to make it easier for the public to get information about Jakarta and to make it easier to access public services in Jakarta because it has been integrated through the application. This type of research uses a qualitative and descriptive approach. The focus of this research is the size and objectives of the policy, resources, characteristics of implementing agents, implementor dispositions, inter-organizational communication, and social, political, and economic conditions. Methods of data collection using interview techniques, observation, and documentation were analyzed using data analysis techniques consisting of data reduction, data presentation, and drawing conclusions.
PENERAPAN APLIKASI MONITORING LELANG (MONPELA) DI BIRO LAYANAN PENGADAAN DAN PENGELOLAAN BARANG MILIK NEGARA (LPPBMN) KEMENTERIAN PERHUBUNGAN Panie, Geraldine Jillyan; Megawati, Suci
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n3.p2315-2325

Abstract

Di Indonesia sudah terjadi banyak perubahan pada sektor administrasi publik yang mana ini akan mempermudah segala bidang kehidupan khususnya bidang budaya, ekonomi dan sosial dalam mewujudkan reformasi birokrasi. Tujuan dari penelitian ini menganalisis website Monitoring Lelang di dalam upaya mewujudkan reformasi birokrasi melalui sebuah inovasi di Biro LPPBMN Kementerian Perhubungan. Metode penelitian yang digunakan dalam penulisan artikel ini ialah penelitian deskriptif. Subjek penelitian adalah Biro LPPBMN Kementerian Perhubungan dan sekaligus menjadi informan utama karena di dalamnya terdapat agen perubahan reformasi birokrasi, dimana agen perubahan inilah yang bertanggung jawab dalam proses pengembangan website Monpela. Teknik pengambilan data menggunakan teknik purposive sampling dan dianalisis melalui tahapan observasi, wawancara, dokumentasi dan studi literatur. Hasil penelitian ini dilandasi oleh teori menurut Cook, Matthew dan Irwin yang terdiri dari 5 aspek yaitu 1) kepemimpinan, dalam pelaksanaan program aplikasi Monpela Pemimpin memiliki kendali atas suksesnya inovasi sampai pada tahap implementasi 2) manajemen/organisasi, dengan aplikasi Monpela tersedia informasi perencanaan tender kegiatan prioritas dengan variabel yang dapat mengoptimalkan kinerja dan pelaksanaan pekerjaan bisa tepat waktu, 3) manajemen risiko, dalam pelaksannan monpela masih menemukan kendala terkait anggaran dan keterbatasan sumber daya manusia belum optimal dan cenderung bagian tertetu meminta tender didahulukan sehingga perlu adanya kesiapan yang lebih dalam pelaksanaan Monpela, 4) kemampuan sumber daya manusia, dalam pelaksanaan Monpela ini telah dilakukan bimbingan dan teknologi dan sosialisasi serta melakukan kajian yang mendalam untuk menyiapkan sumber daya manusia agar mampu menjalankan program sesuai yang direncanakan dan 5) pemanfaatan teknologi membantu kinerja pegawai dalam memberikan pelayanan yang akuntabel dan transparan kepada masyarakat. Kata Kunci : reformasi birokrasi, agen perubahan, monitoring lelang.
ANALISIS PELAYANAN PRIMA (EXCELLENT SERVICE) PADA NASABAH DI BANK JATIM CABANG SAMPANG Putri, Vera Eka Diana; Meirinawati, Meirinawati
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n3.p2273-2282

Abstract

The government strives to provide the best public services to provide comfort to the community through regulations. However, in the field there are still service facilitators who do not meet excellent service, including services in the banking sector. One example of excellent service analysis for customers at Bank Jatim Sampang Branch. This study aims to describe the analysis of excellent service for customers at Bank Jatim Sampang Branch. This study aims to describe the analysis of excellent service for customers at Bank Jatim Sampang Branch. The type of research used is qualitative descriptive. The focus of his research uses the A6 theory according to Barata (2014), namely attitude, attention, action, ability, appearance and accountability. Data collection techniques are carried out through observation, interviews, literature studies and documentation. Data analysis is carried out data collection, data reduction, data presentation and conclusions. The results showed that the attitude of Bank Jatim Sampang Branch in implementing an impatient attitude to serve customers. Attention, Bank Jatim Sampang Branch in giving equal attention is not conveyed well to customers. Action, Bank Jatim Sampang Branch in its services has fulfilled the principles of fast, precise, economical, and safe. The ability of Bank Jatim Sampang Branch has employees with accumulated abilities. Appearance, Bank Jatim Sampang Branch applies and meets the criteria for good appearance in terms of physical and non-physical. Accountability, Bank Jatim Sampang Branch is well responsible even though it still needs improvement. The advice in this study, in providing services must be patient without any difference in treatment of customers during the process of providing excellent service at Bank Jatim Sampang Branch. Keywords : Public Service, Excellent Service, Banking Service
ANALISIS RENCANA KERJA PEMERINTAH (RKP) DESA GADING WATU KECAMATAN MENGANTI KABUPATEN GRESIK TAHUN 2022 Pratama, Dimas Ivan Cahilla; Ma'ruf, Muhammad Farid
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

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Abstract

Development is a deliberate effort in the framework of change for the better. Within the scope of village government, development must be planned systematically and followed by good governance. In this case, the Village Government Work Plan (RKP) forms the basis for all planning documents, village, sub-district and SKPD development plans at the district, provincial and central government levels. Gading Watu Village, Gresik Regency is one of the independent villages that has made RKPDes with focus on village infrastructure development. However, the preparation has not been carried out optimally, especially on meeting participation and a selective perspective that not all aspirations from the community are accepted. Therefore, the purpose of this research is to analyze the development planning of the Village Government Work Plan (RKPDes) in Gading Watu Village, Menganti District, Gresik Regency. The method used is descriptive qualitative. The research focuses on the theory of village development planning from Ariadi (2019). The subject of this research was determined by purposive sampling technique. Data collection techniques were carried out through observation, interviews and documentation which were then analyzed using data analysis according to Creswell (2014). The results of this study indicate that in the participatory aspect, Gading Watu Village has involved all elements (apparatus, BPD and community) to prepare the RKPDesa. In the aspect of transparency, this is realized through holding village meetings, using the website and displaying banners. In the selective aspect, it has set priorities for physical and non-physical development. The accountable aspect is manifested through musrenbang activities, budget development and implementation. Aspect of empowerment is realized through efforts to improve the skills of the community in trading. As well as aspects of sustainability realized through the implementation of regular evaluation meetings. Keywords: Analysis, Village Government Work Plan (RKPDes), Development.
INOVASI PROGRAM SIAP MELAYANI MASYARAKAT MALAM HARI (SIMMAMAH) DI KECAMATAN TAMAN, SIDOARJO Andyansah, Ronaldo Rendra; Meirinawati, Meirinawati
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n3.p2257-2272

Abstract

Taman Subdistrict, Sidoarjo has launched an evening service called Simmamah Program. Unfortunately, there are still challenges in implementing this program in Taman Subdistrict, Sidoarjo. The purpose of this research is to describe and analyze the Innovation of the Ready to Serve the Night Community Program (Simmamah) in Taman Sub-district, Sidoarjo. The research type in this thesis is qualitative with a descriptive approach. The theory used in this research is based on Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Republik Indonesia Nomor 91 Tahun 2021 Pasal 3 tentang pembinaan inovasi pelayanan pubik. The respondents in this research were selected using purposive sampling technique, which consisted of the Subdistrict Head of Taman, Secretary of Taman Subdistrict, Head of the Subdivision of Population Administration of Taman Subdistrict, Simmamah Program population administration service employee in Taman District, Community as users of the Simmamah Program. This research employs data collection techniques consisting of observation, interviews, and documentation. The data analysis techniques in this study consist of data collection, data reduction, data presentation, and conclusion making. The research findings in this article indicate that the innovation of the Simmamah Program in Taman Subdistrict, Sidoarjo has met the aspect of novelty. Furthermore, the implemented innovation has proven to be effective, However, the program has not fully met the aspect of usefulness due to several challenges, such as unfriendly communication by the staff with the residents dan lack of specific notification regarding the results of the product, particularly in the processing of ID cards (KTP). The aspect of easy dissemination in the Simmamah Program is well-established which can be proven through several urban village that have implemented the evening service system as in Taman Subdistrict, Sidoarjo. The Simmamah Program has received support from various factors, such as facilities, budget, and support from sub-district employees, thus fulfilling the aspect of sustainability.

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