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Business System & Innovation Journal (BSIJ)
Published by Yayasan Fathur Rahman Tembilahan
ISSN : -     EISSN : 31632831     DOI : https://doi.org/10.67955/bsij
Core Subject :
Business System & Innovation Journal (BSIJ) is a peer-reviewed, open-access journal dedicated to advancing theoretical and practical understanding of the relationships among business systems, digital technologies, organizational capabilities, and innovation. It aims to support the development of integrated, effective, responsible, and sustainable business systems across private, public, and nonprofit organizations. The journal’s scope covers business process management and integration; digital transformation and digital business; business information systems, including enterprise resource planning, customer relationship management, and supply chain management; business process automation and artificial intelligence; data analytics and business decision-making; organizational strategy and performance; innovation, agility, and resilience; human resource management and the future of work; leadership and organizational change; cross-functional and inter-organizational collaboration; governance, ethics, and responsible technology use; and sustainability and social responsibility. BSIJ welcomes empirical studies, conceptual papers, case studies, and literature reviews using quantitative, qualitative, or mixed methods. Submissions should offer clear theoretical, methodological, managerial, or policy contributions relevant to contemporary business and organizational challenges. The journal encourages interdisciplinary research from diverse institutional, industrial, and geographical contexts, including studies connecting local and regional challenges with international debates.
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Articles 15 Documents
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Digital Leadership, Change Readiness, And Technology-Enabled Organizational Performance Wilen Wilen; Lina Fatini Azmi
Business System & Innovation Journal Vol. 1 No. 3 (2026): Digital Transformation, Trust, and Responsible Innovation in Organizations
Publisher : Yayasan Fathurahman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.67955/bsij.v1i3.25

Abstract

The rapid advancement of digital technology necessitates organizational adaptation, yet digital leadership alone is insufficient to guarantee successful transformation. Internal factors, specifically change readiness, are crucial for effective technology adoption. This study investigates how digital leadership affects technology-enabled organizational performance, both directly and indirectly, through the mediating role of change readiness. Employing a quantitative cross-sectional survey approach, data were collected from 250 operational employees and middle managers across various sectors undergoing digital transformation. The conceptual model was evaluated using Partial Least Squares Structural Equation Modeling (PLS-SEM) via SmartPLS. The results indicate that digital leadership positively and significantly affects organizational change readiness and performance. Furthermore, change readiness significantly affects performance and serves as a complementary mediator between digital leadership and technology-enabled organizational performance. The structural model explains 55.4% of the variance in change readiness and 57.6% of the variance in organizational performance. Ultimately, this study concludes that effective digital leaders must proactively build collective organizational readiness to maximize the benefits of digital transformation initiatives.
From Compliance to Responsible AI: A Bibliometric Study on Educational Data Governance and Student Privacy (2015-2025) Ying Chen; Ruofan Lin; Weijian Kong; Yundong Wu; Shun Guo; Jiani Wu; Tingting Lv; Yuxuan Chen
Business System & Innovation Journal Vol. 1 No. 3 (2026): Digital Transformation, Trust, and Responsible Innovation in Organizations
Publisher : Yayasan Fathurahman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.67955/bsij.v1i3.29

Abstract

This study maps the development of research on educational data governance and student privacy between 2015 and 2025. It follows the structure of a bibliometric trend review and uses a Scopus-derived record set of 313 articles to analyze the analytical workflow, including annual output, keyword co-occurrence, thematic evolution, policy turning points, and research collaboration. The study is guided by three questions: how the volume of research changed, how the dominant vocabulary moved from learning analytics and ownership to compliance and responsible artificial intelligence, and which problems remained unresolved across the period. The results show five connected phases. From 2015 to 2017, research was organized around learning analytics, educational data mining, student tracking, data ownership, and informed consent. After the General Data Protection Regulation became applicable on May 25, 2018, the literature moved toward data protection, compliance, governance frameworks, and institutional responsibility. The COVID-19 period increased attention to remote learning privacy, online proctoring, surveillance, and vendor data sharing. From late 2022, generative artificial intelligence, ChatGPT, algorithmic bias, ethical artificial intelligence, and artificial intelligence literacy became central. The 2024-2025 frontier connected responsible artificial intelligence with high-risk education systems, human oversight, auditability, and data minimization in large language models. The study argues that compliance is necessary but insufficient. A mature governance model must connect legal duties, institutional processes, technical controls, and educational judgment.
Consumer Reviews in Building Trust in Online Businesses at Bittersweet by Najla on TikTok Shop Elizabeth Amelia Permata Sari; Daniel Jefri Kurniawan
Business System & Innovation Journal Vol. 1 No. 3 (2026): Digital Transformation, Trust, and Responsible Innovation in Organizations
Publisher : Yayasan Fathurahman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.67955/bsij.v1i3.34

Abstract

This study examines the role of customer reviews in building consumer trust in online businesses, focusing on one Bittersweet by Najla product on TikTok Shop. A qualitative descriptive approach was employed through literature review and observation of publicly available customer reviews. The analysis examined 12 detailed written reviews, supported by the displayed rating distribution and customer-generated photos and videos. The findings indicate that customer evaluations were predominantly positive, with taste, texture, product quantity, packaging, and delivery emerging as important aspects of the purchasing experience. Positive reviews provided social proof and experiential information that helped reduce uncertainty among prospective consumers, while negative reviews revealed potential concerns related to product freshness, texture, damaged products, and order accuracy. The study demonstrates that customer reviews contribute to consumer trust through electronic word of mouth, social proof, and uncertainty reduction, rather than through rating scores alone. The findings suggest that online food businesses should maintain product consistency, accurate promotional information, reliable fulfillment, and responsive customer service to strengthen consumer confidence. Future research can examine larger review datasets and compare multiple products or online businesses across social commerce platforms.
Ethical and Privacy Governance Dimensions in the Adoption of Digital Payment Systems in the MSME Sector Hatta Z; Jonathan Kurniawan
Business System & Innovation Journal Vol. 1 No. 3 (2026): Digital Transformation, Trust, and Responsible Innovation in Organizations
Publisher : Yayasan Fathurahman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.67955/bsij.v1i3.35

Abstract

The continuous digital transformation among Micro, Small, and Medium Enterprises (MSMEs) has accelerated the adoption of digital payment systems, fundamentally altering not only transactional efficiency but also inducing the profound datafication of commercial activities. This platformization of financial services introduces critical ethical and privacy governance challenges, particularly within the regulatory landscape shaped by Indonesia's Personal Data Protection Law (Law No. 27 of 2022). Consequently, this study aims to investigate how MSME merchants perceive and navigate data privacy issues, identify the accountability challenges embedded in platform-mediated transaction data flows, and explore feasible privacy governance practices tailored to small-scale businesses. Employing an exploratory qualitative case study design, the research analyzes empirical data collected from 15 heterogeneous MSME informants in Pekanbaru, Riau, utilizing a triangulation approach that encompasses semi-structured interviews, operational observations, and document analysis. The thematic analysis reveals a substantial privacy literacy gap, wherein merchants predominantly understand transaction records as mere proof of payment rather than as sensitive information requiring comprehensive lifecycle governance. Furthermore, a significant accountability dilemma emerges due to fragmented responsibilities across merchants and external payment providers, leading to uncertainty regarding data protection obligations. The study also highlights a structural platform dependency that, while functionally beneficial for MSMEs, creates severe informational asymmetries where merchants possess limited influence over downstream data processing practices. In response to these multifaceted challenges, the findings strongly indicate that feasible privacy governance for MSMEs must be proportionate to their limited organizational capacity, heavily favoring simple, routine-integrated controls such as basic access restrictions and data minimization over complex, enterprise-scale compliance bureaucracies. Ultimately, this research theoretically reframes MSME merchants as active organizational privacy actors rather than passive technology users, proposing a proportionate data governance logic that strictly aligns data visibility, ethical responsibility, and platform accountability within the broader digital payment ecosystem.
Practical Session Quality and Perceived Learning Outcomes in an ERP Odoo Point-of-Sale Practicum: An Empirical Study in Computerized Accounting Education Rahmawati Ulfah; Vina Yunistiyani; Sarana Sarana
Business System & Innovation Journal Vol. 1 No. 3 (2026): Digital Transformation, Trust, and Responsible Innovation in Organizations
Publisher : Yayasan Fathurahman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.67955/bsij.v1i3.37

Abstract

This study examines the relationship between practical session quality and perceived learning outcomes in an enterprise resource planning (ERP) Point-of-Sale (PoS) practicum using Odoo at Politeknik Negeri Semarang, Indonesia. A quantitative, cross-sectional design was employed using questionnaire data from 50 respondents. Practical session quality was assessed through indicators concerning the clarity of instructions, ease of following practical activities, independent operation of the PoS module, adequacy of practical-session time, and relevance of assigned tasks. Perceived learning outcomes were measured through students’ self-reported understanding of ERP concepts and PoS processes, ability to complete practical activities, and perceived achievement of learning objectives. The analysis used descriptive statistics, preliminary measurement assessments, standardized composite scores, and bootstrap resampling. The estimated association was positive but statistically nonsignificant (β = 0.103, p = 0.430). The model explained approximately 1.1% of the variance in perceived learning outcomes (R² = 0.011), indicating limited explanatory power for the specified predictor. An independently calculated heterotrait–monotrait ratio of 0.195 provided preliminary evidence of construct distinction. These findings do not imply that ERP practical sessions are ineffective; rather, they indicate that perceived practical-session quality alone did not explain students’ perceived learning outcomes in this sample. The study contributes an exploratory account of ERP-based learning in computerized accounting education and highlights the importance of combining student perceptions with objective assessments of practical competence. The findings are limited by the single-institution sample, cross-sectional design, self-reported measures, and composite-score analytical approach.

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