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Sosio e-kons
Published by Universitas Indraprasta PGRI
ISSN : 20852266     EISSN : 25025449     DOI : https://doi.org/10.30998/sosioekons
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Sosio e-kons (ISSN 2502-5449 for the electronic version and ISSN 2086-2266 for the print version) first published on 29/01/2012 is a double-blind peer-reviewed scientific open access journal. The journal is dedicated to publishing articles concerned with research, Social sciences, Economics, economic education. The journal is published by Universitas Indraprasta PGRI.
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Articles 42 Documents
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Financial Performance Evaluation of PT Sentra Food Indonesia Tbk Using Liquidity and Solvency Ratio Analysis: Evidence from 2021–2025 Andhika Prayoga; Andi Ainil Mufidah Tanra; Ni Made Suwitri Parwati; Rika Febby Rhamadhani
Sosio e-Kons Vol. 18 No. 2 (2026): Sosio e-Kons
Publisher : Universitas Indraprasta PGRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30998/sosioekons.v18i2.4498

Abstract

Financial performance evaluation is essential for assessing a company's ability to maintain financial stability and fulfill its short-term and long-term obligations. This study aims to evaluate the financial performance of PT Sentra Food Indonesia Tbk during the 2021–2025 period by analyzing its liquidity and solvency ratios. The study employs a quantitative descriptive approach using secondary data obtained from the company's published financial statements. Liquidity performance is assessed through the Current Ratio, Quick Ratio, and Cash Ratio, while solvency performance is evaluated using the Debt-to-Asset Ratio and Debt-to-Equity Ratio. The findings indicate that the company experienced weak liquidity performance, reflecting a limited capacity to meet its short-term obligations. Furthermore, the solvency analysis reveals an unhealthy capital structure characterized by a high dependence on debt financing and weak equity conditions, indicating elevated financial risk. Overall, the financial performance of PT Sentra Food Indonesia Tbk during the observation period can be considered unsatisfactory. The findings highlight the importance of improving liquidity management and strengthening the company's capital structure to enhance long-term financial sustainability and support future business growth.
Peran Kepuasan dalam Memediasi Kualitas Pelayanan dan Kepercayaan Terhadap Loyalitas Pelanggan di Zaizhar Tour Bandung Syifa Purnama Dewi; Evilina Sjaiful; Christina Ekawati
Sosio e-Kons Vol. 18 No. 2 (2026): Sosio e-Kons
Publisher : Universitas Indraprasta PGRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30998/sosioekons.v18i2.5088

Abstract

This study aims to analyze the influence of service quality and trust on customer loyalty with satisfaction as a mediating variable in Zaizhar Tour Bandung. The study used a quantitative approach with a survey method of 176 respondents selected through purposive sampling. Data were collected using a five-point Likert scale questionnaire and analyzed with Structural Equation Modeling-Partial Least Squares (SEM-PLS) using SmartPLS 4.0. The results showed that service quality had a positive and significant effect on customer loyalty (β = 0.450; t = 7.190; p < 0.001) and customer satisfaction (β = 0.373; t = 5.426; p < 0.001). Trust also had a positive and significant effect on loyalty (β = 0.494; t = 8.216; p < 0.001) and satisfaction (β = 0.557; t = 8.455; p < 0.001). Satisfaction had a significant effect on loyalty (β = 0.607; t = 11.156; p < 0.001) and mediated the influence of service quality and trust on loyalty. These findings underscore the importance of improving service, trust, and satisfaction to sustainably strengthen customer loyalty. The findings also provide strategic implications for managers in retaining customers and improving the company's competitiveness.

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