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Jurnal Keuangan dan Perbankan

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Published by Universitas Merdeka Malang

ISSN : - EISSN : - DOI : -

Core Subject : Economy,

Economics, Econometrics & Finance

Arjuna Subject : -

Articles 784 Documents

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EFEKTIFITAS PELATIHAN TERHADAP KEPUASAN KERJA DAN KOMITMEN ORGANISASIONAL SERTA KINERJA KARYAWAN BANK Fauzan, Rizky
Jurnal Keuangan dan Perbankan Vol 19, No 2 (2015): May 2015
Publisher : UNIVERSITY OF MERDEKA MALANG

This research aimed to find out and to analyze the influence of training effectiveness to job satisfaction andorganizational commitment and employee performance. This research was a survey, which used explanatoryresearch. The population was 606 employees, and 127 of them were the permanent employees at PT.BankKalbar Pontianak. The research samples were 62 people. They were the employees in bachelor degree. Data wascollected using questionnaires, interviews and document study. Each item was measured by the reliability andvalidity of the study. Hypothesis testing was done by using path analysis. Based on the results of pathanalysis, it was found that: the effectiveness of the training significantly influenced the employee satisfaction,the effectiveness of the training significantly influenced organizational commitment, effectiveness of the trainingdid not have any significant effect on the performance of employees, job satisfaction significantly influencedthe organizational commitment, job satisfaction significantly affected the performance of employees,organizational commitment significantly influenced the employees performance.

KEPRIBADIAN MEREK DAN IKATAN EMOSIONAL MEREK TERHADAP LOYALITAS MEREK TABUNGAN BANK UMUM SYARIAH Sri Wahyuni
Jurnal Keuangan dan Perbankan Vol 19, No 2 (2015): May 2015
Publisher : University of Merdeka Malang

Creating emotional brand attachment is a key branding issue in todays marketing world. One way to accomplishthis is to match the consumers self with brands personality and the consumers loyalty. This studyexamines the influence of brand personality, brand attachment toward brand loyalty in sharia banking inIndonesia. This quantitative research conducted on November 2013 until January 2014. On the basis ofempirical study of 8 sharia banking brands, the research were evaluated by 277 customers of sharia banking in5 big cities in Indonesia. Data were collected by a ten point Likert scale questionnaire consisting of statementsabout of brand personality, brand attachment toward brand loyalty. The data were analysed by StructuralEquation Modeling using AMOS. The findings of the study show that the implications of brands personalityfor consumers emotional brand attachment and brand loyalty are positive and significant. On a general level,brands personality has the greatest impact on emotional brand attachment. The authors discuss limitations ofthe scale and the boundary conditions important managerial and academic implications of these findings.

KOMPETISI DAN PENGAMBILAN RISIKO DALAM INDUSTRI PERBANKAN NASIONAL Aloysius Deno Hervino; Maria Margaretha Sumaryati
Jurnal Keuangan dan Perbankan Vol 19, No 2 (2015): May 2015
Publisher : University of Merdeka Malang

This research aimed to prove that the degree of banking competition on collecting funds in Indonesia bankingindustry was able to explain the risk-taking lending behavior in its intermediary function, including theinfluence of some macro economy variables such as gross domestic product (GDP) and interbank money market(PUAB). Using error correction model engel granger (ECM-EG), the results of this research were both shortrunand long-run model. The degree of the banking competition had non-monotonic relationship on the risktakinglending behavior in Indonesia banking industry; moreover, the GDP had positif impact and the PUABhad a negtive impact on it.

SERVICE RECOVERY SEBAGAI UPAYA PENINGKATAN KUALITAS LAYANAN PERBANKAN Yuli Liestyana
Jurnal Keuangan dan Perbankan Vol 12, No 1 (2008): January 2008
Publisher : University of Merdeka Malang

This study focused on an empirical investigation of service failure and service recoveryin retail banking. Different types of failures and recovery strategies used by banks wereidentified by using critical incident interviews. A survey questionnaire was then developed tomeasure customers perceptions of the magnitude of service failure and the effectiveness ofservice recovery strategies. A number of research hypothesis were tested relating to thecustomers evaluations of particular banking failure and recovery strategies, their previousexperience of failure, demographic variables, and relationship. 400 questionnaires werecollected from customers of the banks in Yogyakarta. Service failure and service recovery foundthat importance and effectiveness, customers assessment were different between theexperienced and the non-experienced customers in several items, also among the customerswith different demographic variables. The different level of customer commitment causedsignificant difference of customers demand of service recovery.

KEPERCAYAAN INVESTOR TERHADAP KINERJA PERBANKAN GO PUBLIC DI BURSA EFEK JAKARTA Maya Indriastuti; Indri Kartika
Jurnal Keuangan dan Perbankan Vol 12, No 1 (2008): January 2008
Publisher : University of Merdeka Malang

Monetary crisis in Indonesia had given wide influence on Indonesia Businesscondition. There was money crisis in many companies, including banking firms, that affectedlower public confidence. This study examined the influence of financial performance thatwas represented by the financial ratio to the stock price. There were10 financial ratios thatpredicted influence stock price. Data in this study wais collected from 11 go-public bankingcompanies in Jakarta Stock Exchange in 2001- 2005 by using purposive sampling method. Thefactor analysis was used to identify dimension of each variable, and regression analysis wasused to test the hypothesis. The empirical result showed that simultaneously, all financialratios influenced to stock price. Partially, only two ratios affected the stock price.

PENGARUH RELATIONSHIP MARKETING TERHADAP LOYALITAS NASABAH BANK Sugeng Pradikto
Jurnal Keuangan dan Perbankan Vol 12, No 1 (2008): January 2008
Publisher : University of Merdeka Malang

For banking world, the existence of customers was as important asset. In the middleof strict and dynamic competition, Bank Mandiri as one of financial service providers wasaware that customers loyalty was what should be obtained and maintained. One way appliedby Bank Mandiri as financial service provider was relationship marketing strategy. Marketingstrategy focussed on building relationship with the customers had final objective namely toobtain customers loyalty, with the purpose that these customers could provide long termadvantages for the company. This study was conducted on the customers of Tabungan Mandiriin PT. Bank Mandiri (Persero) Branch of Pasuruan. The technique of data collection wasquestionnaire. The number of population was 10,627 customers. The number of sample was73 with simple random sampling technique. Data analysis applied regression analysis. Basedon the description on the result of the study above, it could be concluded that there waspositive and significant effects of variables service quality, commitment and communicationeither partially or simultaneously toward customers loyalty. Concerning the result of the study,it was suggested (1) to improve the service especially physical development or banking hallwhich should be conducted continuously in order to make customers satisfied in transaction.(2) to have more socialization on the use of Internet Banking Mandiri and SMS Banking Mandiritechnology in order to two ways communication between customers and Bank Mandiri.

PENINGKATAN FUNGSI INTERMEDIASI PERBANKAN TERHADAP UMKM MELALUI JASA KONSULTAN KEUANGAN MITRA BANK (KKMB) Sunardi Sunardi
Jurnal Keuangan dan Perbankan Vol 12, No 1 (2008): January 2008
Publisher : University of Merdeka Malang

This article discusses the role of Bank partner finance consultant (KKMB) of MalangIndonesia bank (BI) in facilitating the relation pattern between micro and middle business(UMKM) and a bank. The success of KKMB can be seen from the following indicators: 1) theincrease of UMKM which is bankable and gets credit from bank, 2) the increase of quality andproductivity of UMKM finance consultant service, and 3) the growth of KKMB ability in financingitself. There is a different perception between banks and UMKM. Banks consider that UMKMhas not deserved to be given credit facility because it has not fulfilled the requirements frombanks. However, UMKM considers that banks are always guided by rules which are difficult forUMKM to fulfill it. In this condition, the existence of KKMB is as a mediator for both sides.KKMB has a function to increase the administration quality of UMKM so it can be bankable.One of obstacles faced by UMKM is in collateral. To overcome this problem, Malang IndonesiaBank (BI) through UPT (Technique Implementer Unit) asks KKMB as the implementer of massland certification which corporates with district, Batu city BPN, and Bukopin.

TINJAUAN TENTANG VARIABEL-VARIABEL CAMEL TERHADAP LABA USAHA PADA BANK UMUM SWASTA NASIONAL Harianto Respati; Prayudo Eri Yandono
Jurnal Keuangan dan Perbankan Vol 12, No 2 (2008): May 2008
Publisher : University of Merdeka Malang

During the decade of December 2000 to June 2002, banking industry in Indonesiaespecially private general banks had not been able to manage their resource in order to obtainmore profit from their business. The Indonesian Bank had involved in establishing provision ofexecution concerning with financial report, which would be reported to the Indonesian Bankand then it would be published. In such situation, it was important to examine factors whichmight cause the profit to be weakened. This journal consisted of result or research concerningwith the influence of CAMEL variables toward profit of the private national banks. Out offourteen CAMEL variables, there were seven CAMEL variables that had an influence onprofit of the private national banks. ROA variable had more dominant influence than other sixvariables and it proved that during the decade the banking world had been dying and ineffectivein its effort to obtain more profit because of Non performing Loan.

HUBUNGAN KAUSAL KUALITAS LAYANAN, LOYALITAS DAN KOMITMEN NASABAH PADA BANK-BANK TOP BRAND 2007 DI YOGYAKARTA Astuti, Widhy Tri
Jurnal Keuangan dan Perbankan Vol 12, No 2 (2008): May 2008
Publisher : University of Merdeka Malang

This research aimed to test a structural model describing the causal relationship ofservice quality, loyalty and commitment. The sample was drawn by a purposive samplingmethod. Data analysis was conducted by means of structural equation modelling with a programapplication of AMOS. The result of model evaluation with several criteria of goodness of fitindices results was made based on theories indices. The model was accepted. Several insightsemerge from our research: service quality affect service quality and commitment, althoughnot all relationships are direct, it means that loyalty as mediator variable to commitment.

BUDAYA ORGANISASI, KOMITMEN ORGANISASIONAL PIMPINAN DAN PENGARUHNYA TERHADAP KEPUASAN KERJA DAN KINERJA KARYAWAN BANK Sopiah Sopiah
Jurnal Keuangan dan Perbankan Vol 12, No 2 (2008): May 2008
Publisher : University of Merdeka Malang

This study was intended to reveal the effect of organizational Culture andorganizational leaders commitment toward employee job satisfaction and the effect towardemployee performance. The study was carried out by taking the population of employee in allSyariah banks in Malang City, with the number of population was 1881 employee and 200samples were taken with random sampling. Questionnaire was used to obtain data, and toanalysis the data, SEM analysis and AMOS program were applied. The result of study indicatedthat: (1) there was an effect of organizational culture toward syariah bank employee jobsatisfaction (2) there was an effect of organizational culture toward syariah bank employeeperformance (3) there was an effect of leaders commitment toward employee job satisfaction(4) there was an effect of leaders commitment toward syariah bank employee performance (5)there was an effect of job satisfaction toward syariah bank employee performance (6) therewas an effect of organizational culture toward syariah bank employee performance throughjob satisfaction (7) there was an effect of leaders commitment toward employee performancethrough instructors job satisfaction. Empirically this study was proved significant, thereforethe management of Syariah Bank in Malang City was expected to develop organizationalculture and leaders commitment should have paid attention to Islamic values beside applyingcontemporary management approach from western culture, in the effort to build employeesyariah bank job satisfaction and hopefully it would have an effect in the increase of employeeperformance improvement.

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