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CALYPTRA : Jurnal Ilmiah Mahasiswa Universitas Surabaya
Published by Universitas Surabaya
ISSN : 23038203     EISSN : -     DOI : -
Core Subject : Education,
Education
CALYPTRA : Jurnal Ilmiah Mahasiswa Universitas Surabaya merupakan kumpulan artikel yang ditulis oleh mahasiswa Universitas Surabaya. ISSN 2302-8203
Arjuna Subject : -
Articles 3,446 Documents
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EVALUASI APLIKASI LEAN MANAGEMENT PADA APOTEK UBAYA UNTUK MENINGKATKAN KEPUASAN PELANGGAN Norista Marselina K.; Joniarto Parung
CALYPTRA Vol. 5 No. 2 (2017): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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ABSTRAK - Perubahan paradigma kefarmasian dari “Drug oriented” menjadi “Patient oriented” menuntut pelayanan kefarmasian atau “Pharmaceutical care” yang bermutu dan mengoptimalkan kualitas hidup dari pelanggan, sehingga menciptakan kepuasan pelanggan. Penelitian dilakukan untuk mengetahui faktorfaktor yang mempengaruhi kepuasan pelanggan di Apotek Ubaya. Penelitian dapat disebutkan sebagai replikasi penelitian sebelumnya oleh Khudair et al., (2011) dengan judul “Measuring patient’s pharmaceutical services at a public hospital in Qatar”, sekaligus modifikasi dengan menambah 3 elemen lean management. Penelitian dilakukan dengan metode survey kepada pelanggan Apotek Ubaya dengan jumlah sampel sebesar 185 dihasilkan dari survei langsung dan online. Untuk lebih mendalami hasil survey dilakukan juga wawancara kepada 3 pelanggan yang terdiri dari mahasiswa, karyawan Ubaya dan masyarakat sekitar Apotek Ubaya. Metode pengolahan data menggunakan metode Structural Equation Model yang diolah menggunakan program SmartPLS 3.0. Penelitian menggunakan 3 elemen dari lean management dan 5 dimensi dari kepuasan pelanggan. Temuan dari penelitian menunjukkan bahwa 3 elemen lean management yaitu customer focus, involvement behaviour dan waste elimination serta 1 dimensi dari kepuasan pelanggan yaitu medication teaching berpengaruh positif terhadap kepuasan pelanggan di Apotek Ubaya. Kata Kunci: Lean management, Kepuasan pelanggan, Pharmaceutical Care, Structural Equation Model, Smart-PLS 3.0. Abstract Pharmaceutical paradigm shift from the "Drug oriented" to "Patient oriented" demanding pharmaceutical services or "Quality Pharmaceutical care" and optimize the quality of life of customers, thereby creating customer satisfaction. The study was conducted to determine the factors that affect customer satisfaction in the pharmacy Ubaya. Research can be described as a replication of previous studies by Khudair et al., (2011) with the title "Measuring patient's pharmaceutical services at a public hospital in Qatar". The research was modified by adding three elements of lean management. conducted using a survey to customers pharmacy Ubaya the number of samples generated from a survey of 185 direct and online.In order to have a dept understandin, interviews with 3 customers were conducted which consisted of students, employees and the surrounding community pharmacies Ubaya. Data processing method using Structural Equation Model that is processed using the program SmartPLS 3.0. Research using the 3 elements of lean management and the 5 dimensions of customer satisfaction. The findings of the study indicate that the three elements of lean management, namely customer focus, involvement and waste elimination behavior and one dimension of customer satisfaction that medication teaching positive effect on customer satisfaction in the pharmacy Ubaya. Keywords: Lean management, Customer satisfaction, Pharmaceutical Care, Structural Equation Model, Smart-PLS 3.0.
STUDI EKSPLORATORI TERHADAP ASPEK LEGALITAS DARI BISNIS PENGOLAHAN SAMPAH ORGANIK DI SIDOARJO – STUDI KASUS FORWARD Donnie Praditya Sugiarto
CALYPTRA Vol. 5 No. 2 (2017): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Abstrak - Penelitian ini bertujuan untuk mengetahui bentuk badan usaha yang paling sesuai untuk usaha pengolahan sampah organik di Sidoarjo. Penelitian ini menggunakan metode Grounded Theory dimana untuk setiap menjawab mini research question, penulis selalu melakukan perbandingan antara hasil wawancara dengan analisis dokumen. Penelitian ini bermanfaat bagi FORWARD atau pengusaha dan masyarakat yang tertarik untuk menjalankan usaha pengolahan sampah organik. Sampai saat ini, masih belum ada penelitian yang menunjukkan manfaat menaati peraturan legal dengan perkembangan bisnis dan penelitian ini menunjukkan menaati peraturan legal melalui pembentukan badan usaha dapat meminimalisir risiko bisnis dan legal yang ada serta meningkatkan peluang bisnis yang ada. Penggunaan bentuk badan usaha Koperasi adalah yang paling terbaik karena karakteristik Koperasi yang memungkinkan pembagian keuntungan secara adil dapat meningkatkan partisipasi aktif dari masyarakat untuk ikut melakukan pengolahan sampah sehingga biaya operasional dapat ditekan jauh. Kombinasi penggunaan bentuk badan Perseroan Terbatas juga diperlukan untuk memfasilitasi aliansi strategis dengan PT. Petrokimia Gresik supaya dapat menggunakan kekuatan jaringan distribusi bisnis PT. Petrokimia Gresik yang sangat luas sehingga meminimalsir masalah kesulitan memasarkan produk. Keterbatasan penelitian ini adalah tidak adanya analisa terhadap hukum pajak karena keterbatasan data dari FORWARD. Kata kunci: kompos, hukum bisnis, bentuk badan usaha, izin usaha, sampah organik, bank sampah Abstract - This study examines recommendation for the best institutional legal form for organic waste conversion business in Sidoarjo. This study use Grounded Theory method where researcher, for answering every mini reseach question, always do a comparation between inteview result and document analysis. This study has benefit for FORWARD or another enterpreneur who has huge interest in organic waste coversion business. Until now, there are no study which examines for the choosing of the best legal form to maximize business opportunity and minimize business risk. The finding of this research is Koperasi is the best legal form because it give fair benefit to every member so that people will have huge interest to join and minimize operational expense. The combination legal form with Perseroan Terbatas is needed to facilitate strategic alliances with PT. Petrokimia Gresik to use their huge business network to minimize marketing risk. Research limitation is there is no analysis for tax law because there is lack of information about business data from FORWARD. Keywords: compost, business law, legal form, business permit, organic waste, garbage bank.
PENGARUH SACRIFICE, SERVICE QUALITY, SERVICE VALUE DAN SATISFACTION TERHADAP BEHAVIORAL INTENTIONS PELANGGAN BIOSKOP XYZ SURABAYA Indra Nugraha Putra; Dudi Anandya
CALYPTRA Vol. 5 No. 2 (2017): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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ABSTRAK Penelitian ini bertujuan untuk mengetahui pengaruh dari sacrifice, service quality, service value dan satisfaction terhadap behavioral intentions dengan objek penelitian salah satu bioskop di Surabaya. Penelitian ini merupakan replikasi penelitian sebelumnya oleh J. Joseph Cronin, Jr, Michael K. Brady, dan G. Tomas M. Hult (2000) yang berjudul “Assessing The Effects of Quality, Value, and Customer Satisfaction on Consumer Behavioral Intentions in Service Environments”. Pada penelitian ini terdapat 5 variabel dengan 27 indikator. Jumlah sampel yang diambil sebesar 150 responden dengan kriteria spesifik yaitu memiliki pendidikan terakhir minimal SMA atau sederajat, bertempat tinggal di Surabaya dan pernah menonton film di bioskop XYZ setidaknya 2 kali dalam 6 bulan terakhir. Metode pengolahan data menggunakan Structural Equation Modeling dengan software Lisrel 8.70. Hasil yang didapat dalam penelitian ini berbeda dengan penelitian Cronin et al. (2000). Cronin et al. (2000) menemukan adanya pengaruh yang signifikan antara sacrifice, service quality, service value, satisfaction dan behavioral intentions, sedangkan dalam penelitian ini hubungan signifikan hanya ada pada service quality terhadap service value, service quality terhadap satisfaction dan satisfaction terhadap behavioral intentions. Kata Kunci: sacrifice, service quality, service value, satisfaction, behavioral intentions, service environment, structural equation modeling. ABSTRACT - This study was aimed at identifying the influence of sacrifice, service quality, service value, and satisfaction toward behavioral intentions. The object of this study was one of the cinemas in Surabaya. The study was a replication of the previous one conducted by J. Joseph Cronin, Jr., Michael K. Brady, and G. Tomas M. Hult (2000) entitled “Assessing The Effects of Quality, Value, and Customer Satisfaction on Consumer Behavioral Intentions in Service Environments.” There were 5 variables with 27 indicators. The samples were taken from 150 respondents who had specific criteria, i.e., graduating minimum from high school, living in Surabaya, and having seen movies in XYZ cinema at least twice within the last six months. The data was analyzed using Structural Equation Modeling by means of Lisrel 8.70. The results of this study differed from those of Cronin et al. (2000). Cronin et al. (2000) found out that there was significant influence among sacrifice, service quality, service value, satisfaction, and behavioral intentions. On the other hand, this current study revealed the significant relationship only among service quality and service value, service quality and satisfaction, and satisfaction and behavioral intentions. Key words: sacrifice, service quality, service value, satisfaction, behavioral intentions, service environment, structural equation modeling.
PERANCANGAN ULANG SISTEM PENILAIAN DALAM PEMILIHAN SUPPLIER PADA TIM PENGADAAN UNIVERSITAS SURABAYA Adriel Marcellus Enggai
CALYPTRA Vol. 5 No. 2 (2017): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Abstrak - Perkembangan yang terjadi di pasar global dan bidang teknologi membuat perusahaan mencari cara untuk menekan biaya produksi dan material agar mampu bersaing. Kebutuhan efisiensi organisasi tersebut diperlukan agar perusahaan mampu meningkatkan profit dan kemampuan kompetitifnya. Salah satu usaha yang dapat dilakukan dalam mencapai hal tersebut adalah dengan efisiensi supply chain. Supply chain adalah aliran barang, informasi dan uang dari konsumen hingga bahan baku awal (Chopra, 2013). Dalam supply chain management, supplier yang berkualifikasi yang dapat diperoleh melalui pemilihan supplier (supplier selection) merupakan salah satu elemen kunci bagi perusahaan untuk dapat menekan biaya. Hal ini disebabkan dengan adanya pemilihan supplier, perusahaan mampu mengambil keputusan terhadap pilihan input yang berkualitas dan harga bersaing (Sarkis J, 2013). Hasil penelitian yang dilakukan oleh AMR pada tahun 2009 menunjukan bahwa resiko terbesar dalam aplikasi supply chain adalah pada supplier failure. Kata Kunci: Supply chain, supplier failure, efisiensi organisasi
PERENCANAAN SUKSESI PADA TOSERBA ‘X’ DITINJAU DARI FAMILY SYSTEM, MANAGEMENT SYSTEM DAN OWNERSHIP SYSTEM Fendy Jauwalatta; Noviaty Kresna Darmasetiawan
CALYPTRA Vol. 5 No. 2 (2017): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Abstrak - Tujuan penelitian ini adalah untuk mengetahui dan mengeksplorasi perencanaan suksesi yang ditinjau dari fase Family System yang melihat tentang nilai – nilai dan budaya, komunikasi dan kepercayaan, dan konflik perusahaan. Fase Management System melihat tentang perencanaan dan konsultan bisnis atau penasehat. Kemudian Ownership System yang berfokus pada kesiapan calon suksesor. Penelitian ini menggunakan metode kualitatif-eksploratori dengan subyek penelitiannya adalah dua orang pemimpin puncak dan satu orang calon suksesor, di sini terjadi pergantian kepemimpinan sebagian. Hasil penelitian menunjukan, dari fase Family System, perusahaan ini memiliki nilai-nilai dan budaya keluarga yang sangat kuat mengenai manajemen dan disiplin, kemudian kejujuran dan saling menghormati. Namun terdapat dualisme kepemimpinan dan perbedaan pendapat yang terjadi di antara para pemimpin. Pada Management System, dijelaskan bahwa tidak terdapat pembagian kerja yang sistematis yang dilakukan oleh kedua pemimpin, tidak memiliki dewan keluarga maupun penasehat keluarga. Padahal pembentukan penasehat keluarga, dapat mengatasi dualisme kepemimpinan. Terakhir pada Ownership System, dijelaskan bahwa calon suksesor sedang menjalani proses pendidikan tinggi dengan mengikuti kesibukan dalam kegiatan organisasi yang tersedia. Pada program pelatihan, kedua pemimpin telah mempersiapkan strategi dengan melakukan transfer pengetahuan melalui penempatan posisi calon suksesor dari bawah dan merata dengan pengawasan intensif yang dilakukan oleh para pemimpin. Kata kunci: Perusahaan keluarga, Family System, Management System, Ownership System
STUDI EKSPLANATORI FAKTOR-FAKTOR YANG MEMPENGARUHI MINAT BELI VASELINE MEN FACE WASH DI SURABAYA Rerie Oktaviani; Dudi Anandya
CALYPTRA Vol. 5 No. 2 (2017): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Abstrak - Penelitian ini bertujuan untuk mengetahui pengaruh dari Consumer Values pada Attitude Toward Behavior serta pengaruh Attitude Toward Behavior, Perceived Behavioral Control, Subjective Norms, dan Past Experience sehingga mempengaruhi Purchase Intention Vaseline MEN Face Wash di Surabaya. Penelitian ini merupakan replikasi penelitian oleh Kim, H.Y., Chung, Jae-Eun (2011) dengan judul “Consumer purchase intention for organic personal care products”, sekaligus modifikasi dari penelitian oleh Ting Chi,. Peter K. (2011) dengan judul “Understanding consumer perceived value of casual sportswear: An empirical study”. Pada penelitian ini terdapat 10 variabel dengan 31 indikator. Jumlah sampel yang diambil sebesar 205 responden dengan kriteria spesifik yaitu berjenis kelamin pria, berusia 18-40 tahun, pernah menggunakan produk Vaseline MEN face wash, melakukan pembelian produk Vaseline MEN face wash dengan dana pribadi, pernah menggunakan produk perawatan pribadi selama 3 bulan terakhir. Metode pengolahan data menggunakan Structural Equation Modeling dengan software Lisrel 8.80. Hasil yang didapat dalam penelitian ini serupa dengan penelitian Kim et al., (2011). Temuan dari penelitian menunjukkan bahwa 4 elemen consumer values yaitu price, social, emotional, quality berpengaruh positif terhadap Attitude Toward Behavior. Attitude Toward Behavior, Perceived Behavioral Control, Subjective Norms, dan Past Experiences berpengaruh positif terhadap Purchase Intention produk Vaseline MEN Face Wash di Surabaya. Kata Kunci: Attitude Toward Behavior, Perceived Behavioral Control, Subjective Norms, Past Experiences, Purchase Intention, Structural Equation Model ABSTRACT - This study was aimed at identifying the influence of Consumer Values to Attitude Toward Behavior and Attitude Toward Behavior, Perceived Behavioral Control, Subjective Norms, and Past Experience . The study was a replication of the previous one conducted by Kim, H.Y., Chung, Jae-Eun (2011) entitled “Consumer purchase intention for organic personal care products” also modification of the previous one conducted by Ting Chi,. Peter K. (2011) entitled “Understanding consumer perceived value of casual sportswear: An empirical study”. There were 10 variables with 31 indicators. The samples were taken from 205 respondents who had specific criteria, i.e., Men, 10-40 years old, and having used Vaseline MEN face wash, bougth with his own money, used personal care products the last three months. The data was analyzed using Structural Equation Modeling by means of Lisrel 8.80. The results of this study similar from those of Kim et al., (2011). This study found out that there was 4 elements of Consumer Value, i.e., price, social, emotional, quality significant influence among Attitude Toward Behavior. Attitude Toward Behavior, Perceived Behavioral Control, Subjective Norms, and Past Experiences significant influence among Purchase Intention of Vaseline MEN face wash in Surabaya. Key words: Attitude Toward Behavior, Perceived Behavioral Control, Subjective Norms, Past Experiences, Purchase Intention, Structural Equation Model
PERAN CORPORATE GOVERNANCE TERHADAP EARNINGS MANAGEMENT PADA FAMILY FIRMS YANG TERDAFTAR DI BURSA EFEK INDONESIA PERIODE TAHUN 2016 Chelsea Giovani Halim; Yie Ke Feliana
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Abstract - This study aims to determine the role of corporate governance to earnings management in Indonesian family firms. This research uses quantitative approach and tested with multiple linear regression model. The object of this research is all companies listed in Indonesia Stock Exchange (BEI) except financial sector for the period of 2016. The amount of sample used in this research is 301 companies. The dependent variable used is abnormal accruals. While the independent variable used is family firms. Corporate governance in this study focuses on the composition of the board of commissioners and audit committee. The results of this study indicate that corporate governance can’t affect earnings management in family firms. Both family firm and non-family firm have the same ability and opportunity to earn earnings management. Companies in Indonesia still have not implemented good corporate governance. Earnings management may decrease along with increased leverage, sales growth, and operating cash flow.
EVALUASI PENGENDALIAN INTERNAL UNTUK MENCEGAH TERJADINYA FRAUD DAN ERROR ATAS PERSEDIAAN TOKO BUNGA HIDUP BLOSSOM DI SURABAYA Stephanie Angelina Santoso; Adhicipta Raharja Wirawan
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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This study purposes to minimize the potential of fraud and error in a business entity. A business entity needs to apply internal controls to provide confidence that data is processed correctly, assets and information are safeguarded, and applicable laws are followed. This study was conducted by comparing the internal condition of the company with several theories, such as the theory of COSO Framework and Fraud Triangle theory, with the research object Toko Bunga Hidup Blossom Surabaya. Data was collected by interview method, observation, and document analysis. This study found many weaknesses of internal controls in Toko Bunga Hidup Blossom that could potentially lead to fraud and error. Where one of the causes is the owner’s lack of attention about internal control. Therefore, researchers give recommendations in the form of drafting regulations and written sanctions, improving store security systems, and evaluating employee performance.
EVALUASI PENGENDALIAN INTERNAL UNTUK MEMINIMALISASI RISIKO TERJADINYA KECURANGAN PADA SIKLUS PENDAPATAN DAN SIKLUS PENGELUARAN UD.X DI SURABAYA Natalie Falen Utomo; Adhicipta Raharja Wirawan
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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The purpose of this research is to analyze and evaluate the internal control system on the revenue and expenditure cycle to find some weaknesses that often occurred on X company. A qualitative approach is used with a business that runs in reparation and selling spare part on Surabaya as its object. The process of internal control evaluation of this research are based on COSO Framework principles. Benefits of this research are applied research, because this research applied science to some of practical issues to evaluate problems which will be handled and provide recommendations to that issues. The result explains that there are some weaknesses that often occur on X company, which will incur significant losses if it happens continuously. Therefore, this research is intended to provide solutions or recommendations to X company, so it can improve efficiency of X company’s operational.
PENERAPAN RISK BASED AUDIT UNTUK MENINGKATKAN EFISIENSI DAN EFEKTIVITAS PROSES OPERASIONAL UD.X Feliciana Allice Sasmita; Yenny Sugiarti
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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The purpose of this research is to assess the risk and effectiveness of internal controls that have been applied to building materials supplier ‘UD.X’ in Surabaya. Auditor used risk based audit approach to focus on high risk areas and reduce the impact and likelihood of those risks to acceptable level. Auditor found significant findings in the risk of out of stock inventory, unorganized warehouse, difference quantity between stock opname and inventory stock data, misinterpretation of sales price, delivery delay to customers, and the overdue of customers’ payment. Auditor recommends UD.X to evaluate sales trend so UD.X can anticipate customers’ order, organize the warehouse based on priorities, improve monitoring’s function of storing process, give the responsibility of setting the price to a dependable person, make sure the processed documents and unprocessed documents are separated, and remind the customers 3 days before deadline due payment. Thus the recommendation can improve the effectiveness, efficiency, and economics of the internal controls applied.

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