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INDONESIA
JURNAL RISET BISNIS DAN MANAJEMEN
Published by Universitas Sam Ratulangi
ISSN : -     EISSN : -     DOI : -
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Arjuna Subject : -
Articles 216 Documents
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Analisis Pengaruh Kepercayaan dan Kualitas Produk terhadap Loyalitas Nasabah dengan Kepuasan Nasabah sebagai Media Intervening Salilo, Febriana Amanda
JURNAL RISET BISNIS DAN MANAJEMEN Vol 7, No 4 (2019): JRBM Vol 7 no 4 2019
Publisher : Universitas Sam Ratulangi

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Abstract

The results of the research show that there are significant effects of trust towards commercial credit customer satisfaction in Panin Bank, Ltd. Manado Main Branch. The product quality has significant effect towards commercial credit customer in Panin Bank, Ltd. Manado Main Branch, whereas product quality does not affect significantly towards commercial credit customer loyalty in Panin Bank, Ltd. Manado Main Branch. Customer satisfaction has significant effects towards commercial credit customer loyalty in Panin Bank, Ltd. Manado Main Branch. Customer trust and Product quality have positive influences towards the loyalty of customers of commercial credit Bank Panin, Ltd. Manado Main branch through customer satisfactionKeywords: Marketing Management, Trust, Product Quality, Customer Satisfaction, Customer Loyalty
Pengaruh Relationship Marketing dan Customer Value terhadap Customer Satisfaction untuk meningkatkan Customer Loyalty pangerapan, Gladies judith
JURNAL RISET BISNIS DAN MANAJEMEN Vol 7, No 3 (2019): JRBM vol 7 no 3 2019
Publisher : Universitas Sam Ratulangi

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Abstract

Banking system offering product and services to attract customers. Various type nof innovations and changing are consider to provide highly attraction of customer feel satisfy to the product and services and become loyal to a bank. Not only for funding but also for lending. For regional banks, which is central to regional financial transactions, improvements need to be made so that they can continuing to maintain and increase customer loyalty. The aim of the study to determine the role of relartionship marketing and customer value that provide satisfaction for customer increasing customer loyalty of customer credit of PT. Bank SulutGo Sub branch Tuminting . The analysis used path analysis and taking sampling to existing credit customers at PT. Bank SulutGo Sub Branch TumintingKeywords: Relationship Marketing, Customer Value, Trust, Commitment, Communication, Conflict Handling
Pengaruh Komunikasi, Komitmen Organisasidan Insentif Terhadap Kinerja Pegawai Dinas Pekerjaan Umum dan Penataan Ruang Daerah Provinsi Sulawesi Utara Derek, Vivian Febriani
JURNAL RISET BISNIS DAN MANAJEMEN Vol 7, No 4 (2019): JRBM Vol 7 no 4 2019
Publisher : Universitas Sam Ratulangi

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Abstract

This study aims to determine the influence of communication, organizational commitment and incentives on employee performance of the Public Works and Regional Spatial Planning of North Sulawesi Province.The results of the study show that communication, organizational commitment and incentives simultaneously have a positive and significant effect on employee performance. Communication partially has a significant effect on employee performance. Organizational commitment partially has a significant effect on employee performance. Incentives also partially have a significant effect on employee performanceKeywords: Communication, Organizational Commitment, Incentives and Employee    Performance
Analisis Faktor Kunci Perpanjangan Kontrak Tenant Di Manado Town Square moningka, Ritskia frista
JURNAL RISET BISNIS DAN MANAJEMEN Vol 7, No 3 (2019): JRBM vol 7 no 3 2019
Publisher : Universitas Sam Ratulangi

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Abstract

This study aims to analyse key factors are considered by the tenants in extending the lease contract at the Mall Manado Town Square. Using factor analysis: confirmatory factor analysis (CFA) and with a total sample of 157 tenants in the Manado Town Square Mall, submitted 23 variables related to the extension of tenant rental contracts. The results of the study found that there were 22 valid factors, there were 5 of the most dominant factors affecting the extension of tenant rental contracts, namely: duration and rules of contract extension; availability of elevator and escalator facilities; sanitary facilities and cleanliness; availability of communication network facilities; and the existence of security. Through this research, 6 key factors were considered by the tenants in extending the leasing contract at the Shopping Center, namely: mall performance; convenient facilities; attractive mall; public image; atmosphere and layout; and security of the parking lot. So that these factors are taken into consideration for mall management and further researchKeywords: Confirmatory Factor Analysis; Tenant Mall Contract
Pengaruh Kesejahteraan Karyawan, Motivasi Dan Keterampilan Terhadap Produktifitas Kerja Manorek, Sutria Langling
JURNAL RISET BISNIS DAN MANAJEMEN Vol 7, No 3 (2019): JRBM vol 7 no 3 2019
Publisher : Universitas Sam Ratulangi

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Abstract

This type of research is qualitative research using linear regression data analysis techniques. The population in this study is that all permanent employees at PT Bank SulutGo in Manado region, as many as 1,276 and drawn samples using the Slovin formula to 150 respondents.The test results show that Employee Welfare, Motivation and Skills together have a positive and significant effect on Work Productivity, Employee Welfare and Motivation partially influential on Employee Work Productivity while Skills do not affect Employee Work Productivity at PT Bank SulutGo ManadoKeywords: Employee Welfare, Motivation, Skills and Work Productivity
Analisis Kesiapan Perubahan Individu Dalam Penerapan Sistem Perbendaharaan Dan Anggaran Negara (SPAN) Lingkup Kanwil Ditjen Perbendaharaan Provinsi Sulawesi Utara setianto, Andi
JURNAL RISET BISNIS DAN MANAJEMEN Vol 7, No 4 (2019): JRBM Vol 7 no 4 2019
Publisher : Universitas Sam Ratulangi

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Abstract

Individual readiness to changes to overcome resistance plays an important role in the implementation of a change. The purpose of this study was to determine the readiness of individual changes, differences in readiness changes based on the profile of respondents, and examine the effect of predictors of readiness of individual changes in the state treasury and budget system. Compare means test research results show that The results of different test shows that there is no difference in readiness for changes in gender, age, work period and level of education. The regression analysis showed positive influence of independent variables on the dependent variable.Keywords: Indovidual readiness to change, organizational commitment, perceived organizational support, employee engagement
Faktor - faktor Yang Mempengaruhi Keputusan Konsumen Menggunakan Listrik Prabayar Wajong, Pamela Christine
JURNAL RISET BISNIS DAN MANAJEMEN Vol 7, No 3 (2019): JRBM vol 7 no 3 2019
Publisher : Universitas Sam Ratulangi

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Abstract

This study aims to determine the effect of simultaneous and partial marketing service mix, service quality, and consumer behaviour on consumer decisions using prepaid electricity at PT. PLN (Persero) in Manado City. This study found, both simultaneously and partially the marketing mix, service quality, and consumer behaviour influence consumer decisions. So that it is suggested that the quality of service must be paid more attention by the company through the five indicators and further research needs to examine other factors that might be related to consumer decisions but these variables were not examined in this studyKeywords: Consumer Decision, Service Marketing Mix, Service Quality,  
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JURNAL RISET BISNIS DAN MANAJEMEN Vol 7, No 4 (2019): JRBM Vol 7 no 4 2019
Publisher : Universitas Sam Ratulangi

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Abstract

cover vol 7 no 4 2019
Analisis Strategi Bersaing Dalam Persaingan Bisnis Properti Residensial (Rumah Tinggal) Di Kota Manado Purba, Andi Sakti
JURNAL RISET BISNIS DAN MANAJEMEN Vol 7, No 4 (2019): JRBM Vol 7 no 4 2019
Publisher : Universitas Sam Ratulangi

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Abstract

The analysis shows that for now the attractiveness of the residential property industry in the city of Manado is still attractive or growing strong. But in the future based on the results of the analysis of the attractiveness of the property industry, it will experience a decline or saturation. The analysis of the industry characteristic matrix with indicators of incoming entrants to the present situation is in the attractive category. But going forward will decrease. While competition between companies in the industry for the present situation is attractive and in the future is in very attractive conditions with unstable conditions. Positioning carried out by PT. Wijaya Karya Realti is correct because if seen from the similarity of resources (resource similarity) compared to the closest competitor, CitraLand has a different position. In general, the concept of SCA can be applied as a marketing strategy of PT. Wijaya Karya Realti because of the overall indicators analyzed, the results are in the very strong category and the strong category. This indicates that the level of readiness of the requirements for applying the SCA concept is possibleKeywords: competitive advantage, Sustainable Competitive Advantage, Five Forces Porter
Analisis Faktor Yang Mempengaruhi Keputusan Pembelian Konsumen Melalui Aplikasi Online Start-Up Di Kota Medan suharman, suharman
JURNAL RISET BISNIS DAN MANAJEMEN Vol 7, No 3 (2019): JRBM vol 7 no 3 2019
Publisher : Universitas Sam Ratulangi

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Abstract

This study aims to determine the factors that can influence consumer purchasing decisions in the Start-Up E-commerce application. The development of information technology continues to increase rapidly, including the e-commerce industry with many emerging start-up applications in Indonesia. The results of this study are the formation of five new factors namely Practical Factors, Comfort Factors, Buyer Characteristic Factors of Perception of Risk, and Product Availability Factors as needed. These factors can be a consideration for consumers in deciding on product purchases through the online Start-up applicationKeywords: Purchase Decision, Online Application, Start-up

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