Jurnal Administrasi Bisnis
Jurnal Administrasi Bisnis (JAB) adalah jurnal ilmiah Ilmu Administrasi Binis, diterbitkan oleh Center for Business Studies (CeBiS), Jurusan Ilmu Administrasi Bisnis, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Katolik Parahyangan. Jurnal Administrasi Bisnis diterbitkan 2 (dua) kali dalam satu tahun, setiap bulan Maret dan September, yang memuat essay dan atau hasil penelitian dalam kajian Ilmu Administrasi Bisnis. Jurnal Administrasi Bisnis bertujuan untuk menyebarluaskan hasil pemikiran dan analisis ilmiah dalam bidang Ilmu Admnistrasi Bisnis.
Jurnal Administrasi Bisnis (JAB) is the biannual scientific journal of Business Administration, published by the Center for Business Studies (CeBiS), Business Administration Study Program, Faculty of Social and Political Sciences, Parahyangan Catholic University. Jurnal Administrasi Bisnis is issued two (2) times a year, every March and September, which contains essays or research results in Business Administration. Jurnal Administrasi Bisnis aims to disseminate the ideas and scientific analysis in the field of Business Administration.
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<![CDATA[PENGARUH STRES TERHADAP PRODUKTIVITAS DENGAN BURNOUT SEBAGAI VARIABEL PEMODERASI DAN QUALITY OF WORK LIFE SEBAGAI PEMEDIASI PADA UNIVERSITAS KATOLIK PARAHYANGAN ]]>
<![CDATA[Wych Dewangga]]>
<![CDATA[ Jurnal Administrasi Bisnis Vol. 19 No. 1 (2023) ]]>
Publisher : <![CDATA[Business Administration Department - Universitas Katolik Parahyangan ]]>
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DOI: 10.26593/jab.v19i1.6318.1-24
<![CDATA[Pada awal tahun 2020, Organisasi Kesehatan Dunia (WHO) menyatakan virus corona (COVID-19) sebagai wabah yang menjadi perhatian khusus di bidang kesehatan dalam skala internasional. Transisi normatif ini menyebabkan stres, kecemasan, burnout, dan depresi, yang dapat mempengaruhi produktivitas dan Quality of Work Life (QWL) seseorang. Dalam penelitian ini, sektor yang menjadi fokus penelitian adalah sektor pendidikan dari perspektif non-mahasiswa di tingkat Universitas. Tujuan dari penelitian ini adalah mengetahui dan menganalisis pengaruh stres kerja terhadap QWL dan produktivitas dengan burnout sebagai variabel moderatornya, serta membuat perangkat lunak yang dapat mengidentifikasi secara cepat hasil pengukuran, agar dapat memberikan feedback untuk pengambil keputusan atau pimpinan ditempat kerja. Data primer yang digunakan berupa kuesioner dan wawancara , serta data sekunder yang digunakan berupa data literatur yang digunakan untuk mendukung data primer. Pengumpulan sampel menggunakan teknik purposive sampling terdahap beberapa tenaga pendidik dan dosen di institusi pendidikan tingkat Universitas. Penelitian ini menemukan bahwa responden produktif lebih baik selama kebiasaan baru, dan kualitas pekerjaannya bisa dikatakan baik. Namun, mereka cukup kelelahan dengan standar baru yang fleksibel dan berubah mengikuti perkembangan kondisi saat ini.]]>
<![CDATA[PENGARUH ADVERTISING, SALES PROMOTION, DAN PUBLIC RELATIONS TERHADAP CONSUMER LOYALTY DIERA DIGITALISASI ]]>
<![CDATA[Deswita Sari]]>;
<![CDATA[Sari, Deswita]]>;
<![CDATA[Sugiono, Arif]]>;
<![CDATA[Subagja, Ghia]]>
<![CDATA[ Jurnal Administrasi Bisnis Vol. 19 No. 1 (2023) ]]>
Publisher : <![CDATA[Business Administration Department - Universitas Katolik Parahyangan ]]>
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DOI: 10.26593/jab.v19i1.7145.25-41
<![CDATA[This study aims to determine how much influence advertising, sales promotion and public relations on consumer loyalty in purchasing products at CV. Jaya Bakery in Bandar Lampung. The independent variables used in this study are Advertising (X1), Sales Promotion (X2), Public Relations (X3) as well as Consumer Loyalty as the dependent variable. This type of research explanatory research with a quantitative paradigm. The population in this study are consumers who are followers Instagram CV. Jaya Bakery, the data was obtained from a questionnaire using a scale likert which is spread through google form to instagram social media via direct message. The sample in this study amounted to 391 respondents who were taken using the technique incidental sampling. The data in this study were analyzed using multiple linear regression analysis with the SPSS 29.0 tool. The results of this study indicate that variable advertising partially no significant effect on consumer loyalty, variable sales promotion partially significant effect on consumer loyalty, variable public relations partially significant effect on consumer loyalty. While the results are simultaneously variable advertising, sales promotion and public relations significant effect on consumer loyalty with value R Square of 52.7%. ]]>
<![CDATA[RE-DESIGN SISTEM ANTRIAN UNTUK MENGOPTIMALKAN WAKTU ANTRIAN: STUDI KASUS JNE CABANG KOTA MAKASAR ]]>
<![CDATA[Hendria, Richa]]>;
<![CDATA[Sherlywati, Sherlywati]]>
<![CDATA[ Jurnal Administrasi Bisnis Vol. 19 No. 1 (2023) ]]>
Publisher : <![CDATA[Business Administration Department - Universitas Katolik Parahyangan ]]>
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DOI: 10.26593/jab.v19i1.5585.86-96
<![CDATA[This research is a case study on a shipping company in Indonesia. Queue service is one of the determinants of the success of the shipping company. This research is aimed at optimizing the waiting time of the queuing system at JNE Mataram City branch. The data used in this study is the result of direct observation of the object of research and interviews with the company. The model used in this research is the M/M/S Model (Multiple Channel Query System), and data processing using POM-QM software for Windows. The data used in this study are categorized into two categories, namely service data during peak and off-peak hours. The results showed that the service counter in the rush hour service category at JNE Mataram City Branch was not optimal because the standard target set by the company was still far from being achieved. The customer queue service target of six minutes is still far from the current practice of service time which takes an average of 15 minutes. The suggestion of this research is to redesign the service system of JNE counter service at the Mataram City branch by adding three counters to produce more optimal customer queue time.]]>
<![CDATA[Tax Review Pajak Penghasilan dan Pajak Pertambahan Nilai PT X Untuk Menilai Kepatuhan Wajib Pajak ]]>
<![CDATA[Santoso, Elvina Putri]]>;
<![CDATA[Santoso, Urip]]>
<![CDATA[ Jurnal Administrasi Bisnis Vol. 19 No. 1 (2023) ]]>
Publisher : <![CDATA[Business Administration Department - Universitas Katolik Parahyangan ]]>
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DOI: 10.26593/jab.v19i1.7612.54-74
<![CDATA[Revenue from the state expenditure budget originating from taxes is very influential on state financing. One of the supports for the growth of tax revenues is taxpayer compliance. One way to measure compliance is by conducting a tax review. In this study, a tax review was carried out using the research object, namely Corporate Taxpayer PT X which had been established since 2007. This company is engaged in wholesale trading selling electronic goods and other spare parts. The taxation aspects that will be examined are all Income Tax and Value Added Tax from 2018 to 2020. From the results of the review conducted, it will be seen the level of company compliance in implementing its tax rights and obligations. The research method used is a descriptive analysis study. This research was conducted by collecting data relating to all aspects of taxation in PT X and comparing the results of the implementation of taxation in PT X with the applicable laws and regulations. The results of the tax review that has been carried out, PT X is still not compliant because there are still errors in calculating income tax Article 21 and delays in depositing income tax Articles 21 and 23.]]>
<![CDATA[PENGARUH LITERASI KEUANGAN DAN KEMUDAHAN TRANSAKSI TERHADAP PENGGUNAAN SHOPEE PAYLATER ]]>
<![CDATA[Kristiastuti, Francisca]]>;
<![CDATA[Mechi Susilawati]]>;
<![CDATA[Reza Kurniawan]]>
<![CDATA[ Jurnal Administrasi Bisnis Vol. 19 No. 1 (2023) ]]>
Publisher : <![CDATA[Business Administration Department - Universitas Katolik Parahyangan ]]>
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DOI: 10.26593/jab.v19i1.9073.75-85
<![CDATA[The increasing use of internet for online shopping has contributed to its popularity. Paylater, a convenient and practical payment method, enables users to finalize purchases instantly and defer payments to a subsequent due date. Nonetheless, prudent utilization of Paylater is crucial to prevent prospective financial complications. Financial literacy is essential for helping people manage their finances successfully and identify potential financial hazards. The aim of this study is to look at how financial literacy and transaction convenience affect the use of Shopee Paylater. The quantitative research method was used, with data collected through a questionnaire distributed to 82 students from the 2020 cohort at Universitas Nurtanio Bandung who use Shopee Paylater. Purposive sampling was used, along with multiple linear regression analysis. The results show that financial literacy has no impact on the utilization of Shopee Paylater. On the other hand, transaction convenience has an effect. Simultaneously, financial literacy and transaction convenience have an impact on the utilization of Shopee Paylater.]]>
<![CDATA[EVALUATING SERVICE QUALITY OF SECURITIES TRADING APPLICATIONS: A CASE STUDY OF APPLICATION X USING E-SERVQUAL AND IPA ]]>
<![CDATA[Chintiander, Villeta Eugenea]]>;
<![CDATA[Fitriani, Katlea]]>
<![CDATA[ Jurnal Administrasi Bisnis Vol. 19 No. 1 (2023) ]]>
Publisher : <![CDATA[Business Administration Department - Universitas Katolik Parahyangan ]]>
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DOI: 10.26593/jab.v19i1.9122.42-53
<![CDATA[Application X is an application for conducting securities transactions launched by Securities Y. Application X frequently experiences disruptions that hinder transactions, resulting in unsatisfied customers. This study aims to analyze the gap between users' perceptions and expectations of the service quality of the application and provide suggestions for improvement priorities for Application X. The E-Servqual method is used to evaluate user satisfaction with the service quality of the application, while the IPA method is used to determine the improvement priorities. The results show that there are negative gap values between users' expectations and users' perceptions of the service quality of Application X, -1.17. It means that users' perceptions do not meet expectations. The improvement priorities based on the IPA method include the RDN fund top-up process being quick, the application is accessible at any time, resolving user issues quickly, having a clear system failure handling process, displaying an accurate portfolio, making it easier for users to find the desired stock information, displaying accurate transaction fees in the Trade Confirmation, and ensuring the smooth operation of PIN and password authentication.]]>
<![CDATA[RE-DESIGN SISTEM ANTRIAN UNTUK MENGOPTIMALKAN WAKTU ANTRIAN: STUDI KASUS JNE CABANG KOTA MAKASAR ]]>
<![CDATA[Hendria, Richa]]>;
<![CDATA[Sherlywati, Sherlywati]]>
<![CDATA[ Jurnal Administrasi Bisnis Vol. 19 No. 1 (2023) ]]>
Publisher : <![CDATA[Business Administration Department - Universitas Katolik Parahyangan ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.26593/jab.v19i1.5585.86-96
<![CDATA[This research is a case study on a shipping company in Indonesia. Queue service is one of the determinants of the success of the shipping company. This research is aimed at optimizing the waiting time of the queuing system at JNE Mataram City branch. The data used in this study is the result of direct observation of the object of research and interviews with the company. The model used in this research is the M/M/S Model (Multiple Channel Query System), and data processing using POM-QM software for Windows. The data used in this study are categorized into two categories, namely service data during peak and off-peak hours. The results showed that the service counter in the rush hour service category at JNE Mataram City Branch was not optimal because the standard target set by the company was still far from being achieved. The customer queue service target of six minutes is still far from the current practice of service time which takes an average of 15 minutes. The suggestion of this research is to redesign the service system of JNE counter service at the Mataram City branch by adding three counters to produce more optimal customer queue time.]]>
<![CDATA[PENGARUH STRES TERHADAP PRODUKTIVITAS DENGAN BURNOUT SEBAGAI VARIABEL PEMODERASI DAN QUALITY OF WORK LIFE SEBAGAI PEMEDIASI PADA UNIVERSITAS KATOLIK PARAHYANGAN ]]>
<![CDATA[Wych Dewangga]]>
<![CDATA[ Jurnal Administrasi Bisnis Vol. 19 No. 1 (2023) ]]>
Publisher : <![CDATA[Business Administration Department - Universitas Katolik Parahyangan ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.26593/jab.v19i1.6318.1-24
<![CDATA[Pada awal tahun 2020, Organisasi Kesehatan Dunia (WHO) menyatakan virus corona (COVID-19) sebagai wabah yang menjadi perhatian khusus di bidang kesehatan dalam skala internasional. Transisi normatif ini menyebabkan stres, kecemasan, burnout, dan depresi, yang dapat mempengaruhi produktivitas dan Quality of Work Life (QWL) seseorang. Dalam penelitian ini, sektor yang menjadi fokus penelitian adalah sektor pendidikan dari perspektif non-mahasiswa di tingkat Universitas. Tujuan dari penelitian ini adalah mengetahui dan menganalisis pengaruh stres kerja terhadap QWL dan produktivitas dengan burnout sebagai variabel moderatornya, serta membuat perangkat lunak yang dapat mengidentifikasi secara cepat hasil pengukuran, agar dapat memberikan feedback untuk pengambil keputusan atau pimpinan ditempat kerja. Data primer yang digunakan berupa kuesioner dan wawancara , serta data sekunder yang digunakan berupa data literatur yang digunakan untuk mendukung data primer. Pengumpulan sampel menggunakan teknik purposive sampling terdahap beberapa tenaga pendidik dan dosen di institusi pendidikan tingkat Universitas. Penelitian ini menemukan bahwa responden produktif lebih baik selama kebiasaan baru, dan kualitas pekerjaannya bisa dikatakan baik. Namun, mereka cukup kelelahan dengan standar baru yang fleksibel dan berubah mengikuti perkembangan kondisi saat ini.]]>
<![CDATA[PENGARUH ADVERTISING, SALES PROMOTION, DAN PUBLIC RELATIONS TERHADAP CONSUMER LOYALTY DIERA DIGITALISASI ]]>
<![CDATA[Deswita Sari]]>;
<![CDATA[Sari, Deswita]]>;
<![CDATA[Sugiono, Arif]]>;
<![CDATA[Subagja, Ghia]]>
<![CDATA[ Jurnal Administrasi Bisnis Vol. 19 No. 1 (2023) ]]>
Publisher : <![CDATA[Business Administration Department - Universitas Katolik Parahyangan ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.26593/jab.v19i1.7145.25-41
<![CDATA[This study aims to determine how much influence advertising, sales promotion and public relations on consumer loyalty in purchasing products at CV. Jaya Bakery in Bandar Lampung. The independent variables used in this study are Advertising (X1), Sales Promotion (X2), Public Relations (X3) as well as Consumer Loyalty as the dependent variable. This type of research explanatory research with a quantitative paradigm. The population in this study are consumers who are followers Instagram CV. Jaya Bakery, the data was obtained from a questionnaire using a scale likert which is spread through google form to instagram social media via direct message. The sample in this study amounted to 391 respondents who were taken using the technique incidental sampling. The data in this study were analyzed using multiple linear regression analysis with the SPSS 29.0 tool. The results of this study indicate that variable advertising partially no significant effect on consumer loyalty, variable sales promotion partially significant effect on consumer loyalty, variable public relations partially significant effect on consumer loyalty. While the results are simultaneously variable advertising, sales promotion and public relations significant effect on consumer loyalty with value R Square of 52.7%. ]]>
<![CDATA[Tax Review Pajak Penghasilan dan Pajak Pertambahan Nilai PT X Untuk Menilai Kepatuhan Wajib Pajak ]]>
<![CDATA[Santoso, Elvina Putri]]>;
<![CDATA[Santoso, Urip]]>
<![CDATA[ Jurnal Administrasi Bisnis Vol. 19 No. 1 (2023) ]]>
Publisher : <![CDATA[Business Administration Department - Universitas Katolik Parahyangan ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.26593/jab.v19i1.7612.54-74
<![CDATA[Revenue from the state expenditure budget originating from taxes is very influential on state financing. One of the supports for the growth of tax revenues is taxpayer compliance. One way to measure compliance is by conducting a tax review. In this study, a tax review was carried out using the research object, namely Corporate Taxpayer PT X which had been established since 2007. This company is engaged in wholesale trading selling electronic goods and other spare parts. The taxation aspects that will be examined are all Income Tax and Value Added Tax from 2018 to 2020. From the results of the review conducted, it will be seen the level of company compliance in implementing its tax rights and obligations. The research method used is a descriptive analysis study. This research was conducted by collecting data relating to all aspects of taxation in PT X and comparing the results of the implementation of taxation in PT X with the applicable laws and regulations. The results of the tax review that has been carried out, PT X is still not compliant because there are still errors in calculating income tax Article 21 and delays in depositing income tax Articles 21 and 23.]]>
