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INDONESIA
iBuss Management
Published by Universitas Kristen Petra Surabaya
ISSN : -     EISSN : -     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
iBuss Management is a student journal of International Business Management program of Petra Christian University.
Arjuna Subject : -
Articles 305 Documents
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The Impact of Employee Job Satisfaction and Lack of Job Alternatives toward Employee Retention of Generation Y in Indonesia Karen Christabel; Paulivia Dewi Sutanto
iBuss Management Vol 6, No 2 (2018): iBuss Management
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Abstract

This research is used to determine the factors that are influencing employee job satisfaction of Generation Y in Indonesia. In addition, this research is also used to test whether both employee job satisfaction and lack of job alternatives are influencing employee retention of Generation Y in Indonesia.This research uses quantitative method with multiple linear regression as the statistical method for the analysis. This research shows that the factor of Spector’s (1997) job satisfaction is influencing the employee job satisfaction of Generation Y in Indonesia simultaneously, but not individually. Individually, only nature of work and communication are the two factors that are influencing employee job satisfaction. The other result of this research is both employee job satisfaction and lack of job alternatives are impacting the employee retention of Generation Y in Indonesia in both simultaneously and individually. Keywords: Generation Y, Employee Job Satisfaction, Lack of Job Alternatives, Employee Retention.
The Impact of Customer Experience toward Customer Satisfaction and Loyalty of Ciputra World Surabaya Silvana Chandra
iBuss Management Vol 2, No 2 (2014): iBuss Management
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Abstract

Ciputra World Surabaya is facing a tense competition, especially with the  upcoming new  shopping malls. Author believes that customer  satisfaction and  loyalty is the  ultimate solutions  to maintain the visitors traffic, which can be achieved  by encouraging customer experience. The research succeeds  to gather 142 respondents using simple random sampling method. Thus, by applying the Path Analysis with Regression, it  is able to prove that  customer  experience has significant impact toward customer satisfaction  of Ciputra World Surabaya. Then, customer satisfaction  has significant impact toward customer loyalty of Ciputra World Surabaya.  Author also tested  customer satisfaction as mediating variable, however, the result  shows that customer experience has no significant impact toward customer loyalty, mediated by customer satisfaction of Ciputra World Surabaya.  Keywords: Customer Experience,Customer Satisfaction, Customer Loyalty, Ciputra World Surabaya
The Determinants of Corporate Sustainability Performance in Indonesia Clarissa Delindanoren; Melinda Wijaya
iBuss Management Vol 7, No 3 (2019): iBuss Management
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In this past few years, the notion of sustainability has become a prominent matter. In the business context, sustainable development practice is considered imperative due to the reciprocal relationship between business, environment, and society. Sustainability actions are deemed to be beneficial for the company’s competitive advantage, survival, and longevity. Hence, companies nowadays start to incorporate sustainable development in their pursuance, in which this practice is widely recognized as Corporate Sustainability Performance (CSP). Due to its importance, CSP has become an increasingly relevant topic in business and academic world. However, literature that specifically investigates the determinants of CSP is still limited. Thus, this research raises the aforementioned topic to add value and fill the gap of the existing literatures.This research will specifically examine the factors that affect CSP in the context of Indonesia. CSP will be proxied by the persistence inclusion in SRI KEHATI Index. Data of 9 leading CSP firms and 140 non-CSP firms from 2009 until 2017 were collected from Bloomberg Database and Annual Report. The result of the logistic regression indicates that firm size, growth options, and profitability have a significant positive impact on CSP. Meanwhile, leverage and ownership concentration have a significant negative impact on CSP. Keywords:Corporate Sustainability Performance, Size, Profitability, Leverage, Growth Options
The Impact of Arbitrage Risk, Transaction Cost, and Accruals on Post-Earnings Announcement Drift of LQ45 Companies from 2014-2017 Martinus Adrian Siswanto; William Sanjaya Adisasmita
iBuss Management Vol 7, No 3 (2019): iBuss Management
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Abstract

Jakarta Composite Index (JCI) has recorded cumulative return of 42% from 2014 to 2017. This substantial return is not reciprocal well with Indonesia’s economic growth, which has been slowdown since 2011. This fact encourages authors to investigate more whether this superlative return is due to the effect of post-earnings announcement drift (PEAD). The authors also aim to investigate the influence of market related variables, namely arbitrage risk and transaction cost, and financial statement variable, namely accruals, toward PEAD anomaly. Thus, this research provides new empirical evidence regarding PEAD anomaly in emerging market.Data of 41 non-banking companies from LQ45 Index during 2014-2017 were collected as the research object using purposive sampling. To analyze the data, the authors use multiple linear regression after encoding each explanatory variables into quintile rank. The regression result shows that only arbitrage risk shows significant positive relationship toward PEAD.Keyword: Post-Earnings Annonucement Drift, Arbitrage Risk, Transaction Cost, Accruals
Continuance Intention Factors of Mobile Payment Services Provided by OVO Nico Septian Pranoto; Edwin Edwin
iBuss Management Vol 7, No 3 (2019): iBuss Management
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Abstract

Indonesia financial industry’s growth is supported by technology especially by the growth of electronic payments. The trend of electronic payments can be seen from mobile payment which is the main focus of this research. Therefore, this research focuses on mobile payment and OVO as the research object. The researchers emphasize on the post-adoption with the continuance intention as the research focus. As suggested by past researchers, the influencing factors used in this research are system quality, information quality, service quality and price promotion where it is influenced through trust, flow and satisfaction. In this research, 455 samples are collected using simple random sampling and 403 samples are analyzed using Structural Equation Modelling. The result implies that system quality and information quality have significant positive impact toward trust and flow. System quality does not have significant impact toward satisfaction. Information quality has significant negative impact toward satisfaction. Service quality has significant positive impact toward trust but significant negative impact toward flow and satisfaction. Price promotion has a significant positive impact towards satisfaction. Trust has a significant positive impact towards flow and flow has a positive impact towards satisfaction. Lastly, trust, flow and satisfaction have a significant impact towards continuance intention. Keyword: Continuance Intention, Mobile Payment, Structural Equation Modelling, Exogenous Variables, Endogenous Variables.
The Impact of Country-of-origin on Repurchase Intention with Brand Trust as the Mediating Variable: A Case of Bata in Indonesia Christabel Harlim; Ardina Ayu Kusuma
iBuss Management Vol 7, No 3 (2019): iBuss Management
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Abstract

Footwear, leather, and apparel industry is one of the strategic sectors that are currently being prioritized by the Indonesian government as it has a significant contribution to the national economy. One of the major players in the Indonesian footwear industry is Bata, which is a global shoes manufacturing company. As a perceived Indonesian brand, Bata has to compete tightly with other well-known international brands. Thus, the researchers would like to know whether Indonesian people’s perception of Bata’s country-of-origin as an Indonesian brand has a significant contribution to its customers’ repurchase intention on Bata footwear products with the mediation of brand trust.The use of probability sampling design, specifically simple random sampling, will be adopted in this research. This research has collected the data from 60 eligible respondents which have passed the validity, reliability, and BLUE classical assumption tests. The data was processed further through multiple linear regression with path analysis and the Sobel test. The research’s findings show that country-of-origin and brand trust simultaneously influence repurchase intention. In addition, the results show that brand trust fully mediates the relationship between country-of-origin and repurchase intention. Keywords: Footwear Industry, Repurchase Intention, Country-of-origin, Mediation Effects of Brand Trust
Effective Direct Marketing for Eurotrans Logistik Indonesia in Surabaya Levina Budiani
iBuss Management Vol 8, No 1 (2020): iBuss Management
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Abstract

There is a high possibility for new business in any industry to be confronted by many challenges and obstacles. Eurotrans Logistik Indonesia is a local freight forwarding company which recently also opened its branch in Surabaya. Due to the lack of knowledge and experiences, the branch has the inability to attract new customers and as consequence has to suffer a massive financial loss. Therefore, this research aims to improve the sales and marketing strategy of Eurotrans Logistik Indonesia in Surabaya to reach the targeted number of sales and profit through effective direct marketing. This research focuses on qualitative research, with the use of quantitative research to support. The findings show that there are seven issues, in eliminating those issues, the branch has to improve both the direct marketing process and direct marketing personnel. Keyword: Direct Marketing, Freight Forwarding, Logistics
The Impact of Corporate Governance, Company Size, and Company Age Towards Financial Performances and Company Value (in Indonesia Manufacturing Companies Listed in IDX) Christian Andi Winarto; Steven Anderson
iBuss Management Vol 7, No 3 (2019): iBuss Management
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Public awareness and relevancy of corporate governance have increased significantly given the corporate bribery and fraud as part of agency cost in the last 20 years. However, the number of research studying corporate governance direct effect towards financial performance and company value in Indonesia are lacking. In this research, the researcher intention is to find the effect of corporate governance towards financial performance and company value with company size and company age as control variables of Indonesian manufacturing companies listed in IDX. In this research, financial performance will be measured using Return on Equity while company value will be measured using Tobin’s Q. Corporate governance will be measured using the corporate governance mechanism (Haat, Rahman, and Mahenthiran, 2008) which involves proportion of independent director, quality of director, insider ownership, foreign ownership, debt to asset, and audit quality. The research data collection is done by gathering data from 63 manufacturing companies listed in IDX that has passed the purposive sampling criteria and analyzed using multiple linear regression. The result of this research concludes that corporate governance have no significant effect towards financial performance while debt to asset, and audit quality are found to have significant impact towards company value. Keywords: Corporate Governance, Company Size, Company Age, Return on Equity (ROE), Company Value (Tobin’s Q)
The Impact of Marketing Mix Towards Customer Satisfaction in The Case of Sushi Tei Surabaya Randy Alexander
iBuss Management Vol 7, No 3 (2019): iBuss Management
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The Importance of effective marketing in order to stay competitive and relevant in the modern era, especially digital revolution. This research is being conducted in order to understand better, the impact of Marketing Mix towards Customer Satisfaction. Marketing Mix will be used as a variable which will be represented by Product, Price, Place, and Promotion towards Customer Satisfaction in Sushi Tei Surabaya.The research will utilize simple random sampling, distributed via online questionnaire in order to gather data from Sushi Tei customers. Then, the data that has been acquired is being tested for their validity & reliability, Classical Assumption Test, and finally through Multiple Linear Regression. The findings of the research suggest that Marketing Mix as a whole do have an impact towards Customer Satisfaction. From those 4Ps, Product is the most impactful factor, followed by Price, Place, and Promotion.            Key words: Marketing Mix, 4P, Customer Satisfaction, SushiTei
The Effects of the Organizational Justice on the Well-Being of Employees in Surabaya Marvin Christian Prayogo
iBuss Management Vol 7, No 3 (2019): iBuss Management
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Abstract

In 2018, Cigna Indonesia performed a survey of over 1000 Indonesian employees, as part of its parent company’s global Well-Being 360° Survey. Results of the survey found a 75% stress-approval percentage amongst its Indonesian respondents – the lowest statistic amongst the rest of the participant countries, of which averaged to an 86% approval rate. For comparison, Singapore was appointed a staggering 91% approval rate amongst its employee respondents. Considering Indonesia’s unimpressive standings in the global scale, the lack of proper, published researches on employee well-being in Indonesia shines Cigna’s aforementioned statistics as deviation from the norm- an anomaly, so to speak, begging for explanation.As a concept in workplace literature, employee well-being refers to the quality of an employee’s overall psychological, physical, and social experience in the workplace. This paper will peer through employee well-being through the lens of organizational justice theory.Acting as a positivistic, quantitative study, this paper uses distributed questionnaires answered by at 118 respondents as its research instrument of choice. The subjects of the study are employees in Surabaya. Results of the questionnaire was processed using the Multiple Linear Regression Analyses, namely the Adjusted R-square test, the F-test, and the t-test. The research concluded that organizational justice had an insignificant influence towards the well-being of respondents. Keywords: Organizational Justice; Job strain; Effort-reward imbalance; Employee well-being; Indonesia

Page 18 of 31 | Total Record : 305

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