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Jurnal Administrasi Kesehatan Indonesia

JAKI
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Published by Universitas Airlangga

ISSN : 23033592 EISSN : 25409301 DOI : -

Core Subject : Health,

Health Professions

Jurnal Administrasi Kesehatan Indonesia (JAKI) is a scientific journal that contains editorials, research articles, and literature reviews related to the scope of the management, organization and leadership in health institutions. This journal is supported by practitioners and scientists from various institutions which involve expertises in health management and health organization. JAKI (p-ISSN 2303-3592, e-ISSN 2540-9301) has mission in developing knowledge in health administration through publication. Based on this mission, this journal aims at facilitating numerous experts in the field of Health Administration to share their ideas and scientific studies in order to improve the quality of healthcare services.

Arjuna Subject : -

Articles 304 Documents

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Pengaruh Turnover Intention terhadap Kinerja Karyawan di Rumah Sakit Bedah Surabaya Alfatania Pandu Asmara
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 5 No. 2 (2017)
Publisher : Universitas Airlangga

The turnover rate of employee in Surabaya Surgical Hospital increased over the last three years since 2014 to 2016 that was 13,67% in 2014, 13,69% in 2015 and 16,91% in 2016. The high employee turnover rate of Surabaya Surgical Hospital was probably due to high turnover intention of employees in some work-units at Surabaya Surgical Hospital on 2016 with the individual average value by 50.80%. The high value of turnover intention could give an impact in employee performance. Holzer, Stoll, and Wissoker (2004) stated that employees would reflect the high turnover intention by not fulfilling the tasks and responsibilities at work. Turnover intention did not only impact the final performance, but also affected employees' commitment to work. This research aimed to analyze the effect of turnover intention on employee performance. The sample of this research was Surabaya Surgical Hospital employees with minimum six months working period. The method of this research was analytical observational study with cross sectional design. The result showed that turnover intention affected the employee performance with the p value or significance was 0.03 and smaller than α = 5% (0.05). It can be concluded that turnover intention has an effect on employee performance.Keywords: turnover intention, work commitment, work performance

Rekomendasi Peningkatan Pemanfaatan Posyandu Oleh Ibu Balita Berdasarkan Analisis Total Customer Sacrifices Nurul Hidayatul Mukaromah; Ratna Dwi Wulandari
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 3 No. 1 (2015)
Publisher : Universitas Airlangga

ABSTRACT The coverage of under-five children weighed is an indicator of community participation in Posyandu. During 2012 until 2014, Puskesmas Kenjeran had not reached the target of this indicator. The objective of this study is to arrange recommendations for Posyandu utilization improvement based on total customer sacrifice analysis. This was a quantitative analytical study with observational approach and cross sectional design. The sampling was calculated by using multistage random sampling method. The interviews through instrument were conducted to 112 respondents to obtain information on Posyandu utilization and respondents sacrifice required to utilize Posyandu. The results showed that respondents thought time was the greatest sacrifice among monetary, energy, and psychological sacrifices. Spearman correlation test on any sacrifice required showed significant correlation (p<0.05), except for monetary sacrifice.This study concluded that even total customer sacrifices was very small, but the huge expense of time spent still made respondents to be less likely to utilize Posyandu. Therefore, efforts are needed to reduce the magnitude of the sacrifice required by community utilizing Posyandu in Puskesmas Kenjeran area. Keywords: Posyandu utilization, total customer sacrifices, under-five children weighed

Customer Gap Pelayanan BPJSKesehatan Center Indira Probo Handini; Djazuly Chalidyanto
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 3 No. 2 (2015)
Publisher : Universitas Airlangga

ABSTRACTAfter almost 2 years implementation of National Health Insurance (JKN) held by Health Social Insurance Organizing Board (BPJS Kesehatan), many evaluation needs to be done. One of them is BPJS Kesehatan Center located in hospital that provide direct service for patients who referred by the First Level Health Care (FKTP). This studyaim to analyzecustomer gap betweenexpected serviceand perceived service patientsinBPJS Kesehatan CenterRSALdr. RamelanSurabaya. This is an observasional study and cross sectional analytic design. Sample were in equal to 95 people and collected by systematic random sampling. Samples were outpatients who ever used BPJS Kesehatan Center service in RSAL dr. Ramelan Surabaya. Data were collected by questionnaires and calculated by Customer Gap to identify the differences between expected service and perceived service. Data were processed by Wilcoxon Sign Rank Test (α = 0,05). The results showedmost respondentshadvery high expectationsandreceived quite good services. Wilcoxon SignRankTestshowedthere is a differencebetweenthe expected service and perceived service (p = 0,000). This studyconcluded that customer gap in all aspects of BPJS Kesehatan Center service, such as competency, responsiveness, assurance, empathy, communication, caring, dan physical environment. Negative result indicates that expectedservice (ES) is greater than theperceived service(PS). Respondentsare not satisfiedwith the overallperceived serviceatBPJS Kesehatan Center.Keywords : BPJS Kesehatan Center, customer gap, expected service, perceived service

Analisis Pemenuhan Indikator Pembayaran Kapitasi pada Fasilitas Kesehatan Tingkat Pertama di Surabaya Delvia Widaty
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 5 No. 2 (2017)
Publisher : Universitas Airlangga

Lack of patient visits to FKTP causes capitation not being optimally utilized. The purpose of this research is to analyze the causes of the unfullfilled capitation payment indicators based on fulfillment of service commitment at FKTP. The type of research used is observational with cross sectional design. Approach in the research is quantitative and qualitative. The research used total sampling, where population is secondary data covering result of indicator achievement from 62 Puskesmas, 31 DPP, and 97 Klinik Pratama in Surabaya. This research concluded that indicator of AK and RPPB at FKTP still not fulfill target of safe zone. AK can be caused by the lack of participants’ knowledge of FKTP services, limited resources, and BPJS Kesehatan online application that sometimes have interruptions. FKTP needs to provide promotions and education to participants’, add resources and provide training to staff, advocate with health offices, and cooperation with other parties to help provide facilities. Whereas the target indicator of RPPB has not been achieved due to lack of socialization of Prolanic. FKTP expected to be able to run activities that are promotive and preventive in groups. Keywords: capitation, capitation payment indicators based on fulfillment of service commitment, FKTP

Identifikasi Penyebab Rendahnya Kepesertaan JKN pada Pekerja Sektor Informal di Kawasan Pedesaan Wahyu Kurniawati; Riris Diana Rachmayanti
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 6 No. 1 (2018)
Publisher : Universitas Airlangga

The low membership of National Health Insurance (NHS) with only 56.85% family owning JKN Card was identified as the main problem based on urgency, seriousness, and growth in Payaman Village, Ngraho Sub-district, Bojonegoro District,. The purpose of this study is to identify the root cause of low JKN’s membership by using Fishbone Analysis. This study was a Cross-sectional study. The sample in this research was 204 families selected by using simple random sampling technique. Data collection was conducted with interviews and direct observation. The root causes of the problems are the low level of public knowledge, lack of socialization, low level of education, and lack of health promotion media. The head of the family is less aware of the importance of NHS. Efforts that can be done by the village management in cooperation with Pondok Kesehatan Desa (Ponkesdes) Payaman Village and Badan Penyelenggara Jaminan Sosial(BPJS) Bojonegoro District are to educate the community about the importance of JKN card ownership, increase the availability of socialization media to make easier in understanding JKN, and form JKN cadres in Payaman Village. Keywords : worker, informal, rural, national health insurance, fishbone

Analisis Pengelolaan Obat Sebagai Dasar Pengendalian Safety Stock pada Stagnant dan Stockout Obat Fenty Ayu Rosmania; Stefanus Supriyanto
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 3 No. 1 (2015)
Publisher : Universitas Airlangga

ABSTRACT Stagnant and stockout of drug are the effects from the drug logistic management. In average of 52.43% stagnant and 19.08% stockout from 118 types of drugs in Primary Health Care from January to December 2014. This research aimed to analyzed drug management and the safety stock control of stagnant and stockout in Primary Health Care.This was quantitative research with descriptive method. Primary data was obtained by interview and observation. Secondary data obtained from LPLPO and drug planning data, it can be calculated for drug’s planning and safety stock required. Planning and procurement of drugs proposed for 2014 only has the suitability of 16,03% with the use of drugs by 2014. Receipt of drugs have a large enough discrepancy that is 76,93% of the demand for drugs in Primary Health Care. Distribution of drugs is less well with only 50% according to the procedure. Monitoring and control of the drugs have a quite well with 60% according to the procedure. While, no safety stock calculations at the Primary Health planning proposals in 2014. Process of drug management at Primary Health Care is not good enough. It needs improvements in systems planning, procurement, receipt, distribution, monitoring and control of drugs. Keywords: drug management, safety stock control, primary health care

Faktor Perawat terhadap Kejadian Medication Administration Error di Instalasi Rawat Inap Vidia Sabrina Budihardjo
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 5 No. 1 (2017)
Publisher : Universitas Airlangga

Medication administration error is one of medication error that happened due to unfulfillment of drug instruction or drug administration that is different with the recipe. From the initial survey conducted in 2015, there were 13 events medication errors known in 2014-2015 in RSU Haji Surabaya. Based on Kepmenkes RI nomor 129/Menkes/SK/II/2008 about Minimum Service Standards, medication incident should not be any error occurred in the Hospital.This study was an observational descriptive study aimed to identify factors that contribute to the incidence of medication errors. Respondents were 56 nurses that worked on 7 inpatient wards. Variablesi n this research are: the skills of nurses, nurse's knowledge, and communication between nurse and patients. The result showed that the incidence of medication error in 2014-2016 amounted to 14 events that occurred in most of the inpatient ward (57.1%). Most of inpatient ward (57.41%) had good skill of nurses, most of the inpatient wards (57.1%) had a sufficient knowledge and communication of nurses.From this study it can be concluded that the skills of nurses, nurse's knowledge, communication between nurse and patients are contributing to the incidence of medication errors in RSU Haji Surabaya. Keywords: inpatient ward, medication errors, nurses

Aksesibilitas Mahasiswa Kesehatan dan Mahasiswa Non Kesehatan Strata S-1 Universitas Airlangga terhadap Program Jaminan Kesehatan Nasional Ulfia Hazna Safira
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 6 No. 1 (2018)
Publisher : Universitas Airlangga

The participants of National Health Security in October 2016 still reached 66,11% of population. Society's and students' knowledge about the benefits and use of National Health Security was still low. The lack of knowledge, service use, and community participation showed the lack of accessibility of the National Health Security program. Students as agents of change are expected to make National Health Security successful. The objective of this research was to analyze the differences of health student’s accessibility and non-health student’s accessibility to National Health Security program. The method of this research was online questionnaires with an analytic type of research. The study used observational and cross sectional design. The results showed there were differences of accessibility between health students and non-health students based on knowledge, proximity of health facility that accepts National Health Security, perception of the importance of National Health Security, National Health Security participants, utilization of National Health Security, accessible information of National Health Security, affordability of National Health Security, and satisfaction of National Health Security. Meanwhile, health students' and non-health students' accessibility did not have differences on information access aspect, accommodation availability, and perception of the accuracy of National Health Security program.Keywords: accessibility, national health security, students

Hubungan Karakteristik Individu terhadap Penilaian Kualitas Produk Apotek Rawat Jalan Ade Nurma Ruditya; Djazuly Chalidyanto
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 3 No. 2 (2015)
Publisher : Universitas Airlangga

ABSTRACTPharmacy services in hospitals need special attention to achieve effectiveness and efficiency of quality dimensions. Achievement of customer satisfaction figures in Dr. Moewardi Pharmacy Hospital Surakarta didn't meet hospital standards that set in the amount of ≥ 80% over the years 2013 to 2014, especially in the outpatient pharmacy. The purpose of this research is to study the relationship between the individual factors of patient (age, sex, educational level, employment status, income level) to product quality assessment in an outpatient pharmacy. This research is an observational analytic with cross sectional study design. Data was collected by interview using a questionnaire. Analyzed using univariate and bivariate analysis. The Results of the analysis of the factor that were significantly associated with the assessment of product quality are age and employment status. The majority of respondents give high scores for product quality assessment. Individual patient factors associated with product quality assessment in outpatient pharmacies are age and employment status. Need to maintain the quality of existing products, and specifically to the dimensions of the product's features need to increase in order to better product quality.Keywords: pharmacy services, individual factors, products quality

Analisis Fungsi Manajemen Logistik di Badan Pemberdayaan Masyarakat dan Keluarga Berencana Kota Surabaya Paramita Boni Lestari; Setya Haksama
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 5 No. 1 (2017)
Publisher : Universitas Airlangga

Board of Community Empowerment and Family Planning has the main task in a family planning and family welfare program.Logistics management was very importance to support that program. There were 17.020 syringes whichexpired but have not been destroyed in 2016. Author wanted to examine the logistics management function in Bapemas and KB. The variables were logistics planning, budgeting, procurement, receiption, storage, distribution, and elimination.The samples were two warehouse logistics officers.Data collection techniqueswere observation and indepth interview.Requirements planning used the formula of average usage per month multiplied by 3 or 24. The procurement process was done by request to BKKBN Province.Budgeting wasderived from two sources. The sources werestate and local fund. Reception and distribution process was appropriate with technical manual book. Storage facilities reached 94.1% of the BBKBN Centerstandard.While the general provisions saving reached 100%. Eliminating logistics had not done since 2012. The recording process used the forms and books that have been standardized by National BKKBN office.Monitoring started from receipt, storage and distribution. That was done by Province BKKBN office.The conclusion of this research was the Implementation of all functions in accordance with the standards.Keywords: logistics management function, family planning, distribution, procurement

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